Sol-Up

My system has been going off-line repeatedly this year. At one point it was down for a month. Even though I have paid for the cellular service to allow for notifications, I no longer get them. They were supposed to be here Thursday afternoon, but I was told that the work was going to take too long for them to come for that scheduled appointment. After complaining to a supervisor, they agreed to send the techs today. The work only took an hour. Had they done the work when they were supposed to, the RMA process for the bad inverter would already have been started. Instead, My system will be down an extra five days or more with no production whatsoever because they didn’t feel like doing the work on Thursday like they were supposed to.

Was sold on a finance deal that was misrepresented

I would sold a finance deal by John Tutino that was just plainly false. After we caught what was going on in how my payment was being applied, I brought this up to John. After getting on the phone with Mosaic, I realized that the deal I was sold and what I signed were two completely different things. When brought up to John he told me how I pay off my loan is my business and he didn’t misrepresent anything. He told me he would bring up my concerns to his manager and I haven’t heard anything back. I gave them an opportunity to make this right and have not had any response. Otherwise I would’ve just paid cash for the system and instead I’m out in interest I wasn’t expecting to pay based off what John and I talked about. I would not recommend John Tutino to anyone based on my experience.

Scam

Scam. They are suing me for $17,000 not doing any work just for me signing the contract and getting free permits from HOA. My HOA requiring me to be responsible for not only repair but maintenance going forward for roof of all 8 attached units not only mine and additional extensive insurance coverage. Solup lied to me that HOA can not do anything and will never be an issue. I would have never signed the contract if I knew it was a scam. Never sent me bill for work performed, hours, material. Never performed any work or improved property. I gave them my correct address and they kept sending mail to property where i do not live and harassing my tenants.

Will never recommend

In late May early June 2022 we decided to get solar. My husband found sol-up and the sales rep Steve convinced him that sol-up was the best choice, he told us within 2 months of installation our solar panels will be on, he told us that they will be in contact every step of the way and that they do not use 3rd party contractors that everyone is in house. Everything they said was a lie, everything in their contract is a lie. Up to July 25th they called almost daily to check in, on July 25th at 7am the installation started, a hole was cut in my house and at 2:45pm the installers said they will not be finishing today due to rain coming they piled the panels beside my house and left, it rained and leak was found upstairs. I spent hours (during business hours) trying to contact anyone finally after 5 I got a call back the next day they come out say it’s not their fault and will send a report. 2 days later all the panels were up. It is now September 29th 2022 3 months later. The bird guard we paid for is not on the only updates I get are the lies I’m told when I call. I was told a guarantee that our solar will be on by the 28th it’s not on. It took until the middle of September before the hole in my house was fixed that their 3rd party contractor cheaply put together. If you choose sol-up be prepared to be lied to and pay both a solar bill and a full electric bill. I pray I never need to use the warranty because I’m sure the only way they will fulfill any agreements on their end is if a judge tells them to. I have been waiting 3 months for the report that they are not responsible for the damages to my roof. I hope sol-up responds to this because I do have proof of every claim listed and others not listed and maybe if I write reviews they will care about their customers.

We had a very bad experience with this company

We had Sol Up Solar Power company install 22 solar panels on our roof in Jan of 2017. They installed 3 more solar panels in October 2017 to meet our additional energy demand. We developed a bad roof leak during heavy rain into the bedroom of our home directly under the solar panels where the installers were walking to do the install. We notified our homeowners insurance company about our leak. The came to our home with a professional licensed roofer to investigate the cause of the leak. They determined the leak was not due to wind or storm damage but they told us their roofer did see numerous cracked roof tiles on our roof with some being located under the solar panels that were installed. We then notified Sol-Up of our leak. They sent a gentleman from their company to our home to inspect the leak. He got into our attic and said he could not detect where the leak was coming from but he did see some water leaking in. Sol UP then said they would send a roofing company to inspect our roof and do a leak test by taking a hose and running water on our roof and try to determine the cause of our leak. They sent a roofing company to our home called One Roofing who determined we needed broken and crushed roof tiles replaced and they gave Solup a quote to fix the leak. Sol UP then contacted another roofing company to come to our home to give another opinion called PRS roofing who was also supposed to do a leak test after Solup would remove 3 solar panels over the area where the roof had been leaking. Solup did remove the 3 solar panels and the company took pictures of what was under the roof and reported this information back to Phil Shaw at PRS roofing. Sol Up informed us that PRS roofing had told them and had signed off on a report that they had no liability in our roof leak. We asked to see that report multiple times because we wanted to understand how the solar panel installation had nothing to do with our leak since we had absolutely no issues with our roof before the install. They finally sent us a report several weeks after we had asked to see this. It was done by Phil Shaw with PRS roofing and it said the leak was caused by multiple broken and cracked roof tiles. We found nothing on the report that released Sol Up from liability in our cracked roof tiles. I called Phil and talked to him directly and he told me that Sol Up tried to pressure him to write the report releasing them from any liability in the leak and that he left the report purposely vague for that reason. He said the roof leak was due to broken and crushed roof tiles but he had no way of knowing who broke the tiles. All he could say for certain was that due to the cracked and crushed tiles the felt underlayment deteriorated over time due to sun and dirt and eventually rain leaked into the home. He said Sol Up kept saying to him how could we have caused this since we did the install of solar panels over these cracked tiles almost 2 years ago. (run out of room)