Skyline Solar

Avoid Skyline Solar

**Avoid Skyline Solar** Looking back, we wish we had trusted the reviews on the BBB and avoided using Skyline Solar. This Company is deceptive and lacks integrity, timeliness, and proper communication. Skyline's sales team (Nick) and engineering staff completely over sold the system and then under delivered on their promises. Here are the facts (which will be undisputed by Skyline) from start to finish. We were sold on a system that would over produce in the summer months to pay for our usage during the winter here in Iowa. The chart in their presentation even showed it! Turns out the chart was not of our usage but just a generic model. Skyline never graphed our usage and assumed that the chart would cover, they were wrong. We use approx. 1,900 kWh during our peak summer months and the chart showed us only using 1,400 kWh. They also committed to 99% coverage with the system (it is on their proposal), we have been paying Mid-American well over $100+ every month since the system has been turned on in June of 2022 and have yet to bank one iota of energy for winter. Turns out that they took some averages of our billing (instead of graphing our usage) and promised during the sales pitch that the system would cover. The difference, which I graphed and demonstrated to them later, shorted us a significant amount of kWh for the year. Mind you that these people are supposed to be the experts! Contract was terrible (please read it). Coming from a contracts background for work, it is full of language that is not good for you as the consumer and so we had to negotiate terms. We signed in October 2021. They promise to have the system up and running in 120 days, it wasn't operational till 8 months later. The team installing was brand new and knew very little of what they were doing. The panel installation looked horrible (which I made them fix), a man fell through the ceiling of my brand-new garage and the foreman almost dug a hole through live power lines (had I not been there to stop him). As other reviews have noted, they went radio silent after install. No communication, no calls, nothing. As the consumer, I had to constantly probe them as to why the system was not operational. After a list of excuses, Skyline finally stepped up and finished their part and got the system turned on. We could tell there was a problem right away and that it was not meeting the expectations set out by Nick on their sales team. Immediately, they tried to blame us and our usage as the problem, but I demonstrated through billing that we were using less than in 2021 and should be over producing per their chart. Then they tried blaming us for a lack of accurate data on our billing. We quick showed them (via an accurate chart) that it was their engineering team who took liberties and did not graph out our usage and instead used an average that shorted us. They never stepped up and took responsibility for their issues and that lack of integrity it what bothers us the most. We spent the next 4 months trying to get them to fix the system and make it right, but they ultimately refused and offered only to change out some light bulbs and the thermostat (which was already brand new) as a "fix" to the problem. They refused to upgrade the panels to meet their 99% expectation and would not give us a partial refund either. We will ultimately spend $1000's of dollars more now over the life of this system and wish that we had never contracted with Skyline Solar.

Easy to work work

Skyline solar has been very easy to work with and good with communication. Install was today and everything went smooth.

i can say the man who come to are home its was very much explane about program for solar enrgy and i can say its was helpfull , he answer all qwestion to us and explane the evrithing abot solar energy so i give 5 star fot that . thank you for all explanation

Easy process

Steve answered all my questions and made the process easy.

I have had a great experience so far. Charles has been super helpful and informative. He answered all my questions

Good communication and service

* I share this five star review with the caveat that my solar power has not been turned on yet due to a delay in city inspection. My experience with Skyline Solar has been excellent so far. The company is not pushy and willing to go "nerdy" with me to explain all of the details. Installation was fast and easy to schedule. I have yet to pay a dime until the entire system is running. I'm excited for our future with this system.

Excellent Service

Skyline Solar has been an absolute pleasure to work with. From customer service to working directly with our electric provider, it was a flawless experience. I would highly recommend anyone that is planning to look into solar to reach out!

Great Experience!

Joe was great in helping us get set up and move forward in the process. Everything was very straight forward and we're excited to continue to work with Skyline!

Skyline Solar was awesome

Skyline Solar was really awesome to work with.

Awesome

Through this process so far they have on time, let us know what comes next, and answer all our questions.

HORRIABLE as soon as we signed paperwork!!

We where told that we would no longer have an electricity bill, we would be able to be self sufficient with our solar and back up battery. It all sounded great and the sales guy Nick was amazing until we signed paperwork, then Nick was non existent. a month or so after we signed paperwork we heard that they would be dropping off equipment which they did. After that a few days later an installer came and installed the panels on our roof. Seemed like everything was going to go smoothly. The electrician can out to hook everything up and told me he had never done a battery back up before. My husband is an electrician so I gave him some grace, plus it was the week of Christmas, and he was not sent all of the equipment so he had to drive a few states away and get our battery. Long VERY long story short the system way put on my house the end of Christmas, after 4 failed inspections, with MONTHS in-between each inspection. No one calling me back from the solar company. Everyone saying it was someone else's fault my system was not up and running. I was required to pay both my electricity bill (they had to pay this eventually) and the solar bill even though my solar was not up and running. I even had the loan company involved, Skyline solar lied to the loan company stating my system was up and running when they hadn't even passed an inspection so they didn't have to pay my solar bill. FINALLY the system was running in MAY 5 months later. I would love to say I am happy with my solar and the pain of getting this system is over but its not. They LIED I still have an electricity bill when down slightly, total I pay well OVER what I paid for just electricity. My consumption is over what my panels produce and I am not using anymore then I did last year or the year before . Even in there video on the website he says that you will replace your electricity bill for your solar bill. Because they didn't get the system up and running before the end of the year I have to wait another year to get the tax credit, which to be honest I will not hold my breath on getting with all the other lies from this company. I have tried to call and gotten no response just like normal. the Loan company even stated that they will no longer be working with Skyline solar due to the way they treat customers. I did get a call from Nick a few months ago doing a follow up call ask how much we LOVE our system when I told him all the troubles he told me he would call me back. Never happened and I will not hold my breath. I wish I could tell them to come get this crap off my house and get rid of the over $40,000 MISTAKE I am now stuck with. Please learn from my mistake DON'T get scammed by Skyline solar!!

Amazing customer service!!!

Steve was very kind and straight forward with us. He explained everything with detail and made it very easy for us to understand what we were getting! I would happily refere him to all of my friends and family!

Eric was great!

Eric has made the whole process of switching over to solar so easy. He even came back out to our house with his hotspot to help us redo some paperwork when our internet was down!

Easy

On Facebook all I did was click interested in Solar… I had 4 Solar companies interested. Skyline was first to ask and my Fiancée and I are thrilled and excited for what’s to come! Charles and everyone we have talked to have been very helpful! They do it allllll! You get emails on how everything is going. Amazing experience so far!!

Great Company

Skyline solar took care of everything! My questions were answered perfectly and they were very good about keeping us informed! Even the install crew was very good at answering all of my questions. They took care of all the paperwork I didn't have to touch any of it made it hassle free! Would highly recommend skyline solar!

Great from start to finish!

Skyline has been very professional and great to work with! We did a lot of looking around for our home and this just turned out to be the best fit for us and everything has been smooth. Responsive to all of our needs and great work from start to finish. Highly recommend them!

Very satisfied

Mike was great throughout the process! Sean and Andy are masters of their trade! Highly recommend

Great experience

I would highly recommend skyline solar to my friends and family!

Thoughtful and Expert Knowledge

Our experience with Steve Snyder was excellent! He is a very thoughtful person and could answer any question we had. We reached out to other companies before talking with Skyline, so we had a really good idea of how it would all work--the designs, costs, processes to install, etc. But Steve was able to clarify quite a few questions we had and explain things more clearly than other companies we spoke with. I highly recommend reaching out to this company. They are responsive, thorough, well priced, and are not pushy, which I really appreciate. Would recommend reaching out to them to discuss solar for your home if you're interested.

Initial meeting

My initial meeting with Skyline Solar went great! I didn't know a thing about solar, and Charles explained things in a way that was easy to understand, not to mention answering all my questions. I also appreciate the fact he was kind and patient, as I had to reschedule the first appointment. I've read reviews from others and can say, the information and service they provide is fair and honest. Thank you!

Excited about SOLAR!!!

We're so excited for green energy! Eric was down to earth and very knowledgeable about solar energy! Thanks so much!

Great job and would recommend. Good job explaining everything and making sure we understood the process.

Eric rocks!

Eric was very insightful and answered all of our questions. Give this guy a raise.

Mike was very helpful and knowledgeable about solar! He answered all my questions and provided with great service.

Solar install

This company is beyond amazing from start to finish. I started my experience with Joe who answered all my questions and he coordinated the install and what it would look like. The installer showed up on time did a wonderful job as well with Amanda coordinating it I would highly recommend this company a 110%!