Sigora Home (Out of Business)

Bad company

They lie and tell you what you want to here . They told me I would NOT have an electric bill and it would cost this much a month. Well I still have an electric bill and the price per month was a lot higher than they said with a ballon payment too . I have talked to the ceo of the company and many other people in charge there and there answers were we will put that in our training. I have one email where I asked about the price and no electric bill and his reply was that’s correct. But all the other times he would call me on the telephone and lie about production and price .

Poor customer service

Panels are very noisy when its windy and don't seem to be secured well. Seems like a safety hazard. Asked them to come back and complete the installation and they demanded $350 in advance. Sounds like a shakedown scam. Sigora is totally unreliable.

Avoid - They are extremely unprofessional

We met with the sales rep on August 19th, let me just say he was wonderful to work with. We were excited to start the journey to moving to solar. He was wonderful at the pitch, he really sold the company and everything they offer. We were told our project should have been completed by the beginning of December. That is when things go south, once it is out of the sales reps hands, it is far from what we were promised or made out to believe. We had our solar panels installed and then the Sigora team continued to demonstrate their lack of effort for resolving anything that they needed to resolve. Everything from ensuring the permits were taken care of to scheduling inspections. They stood up the county inspectors TWICE! I have video recordings of the county inspector and I have conversations waiting for Sigora to show, they never did. We then reached back out to Sigora because it had been over a week with hearing anything, they said the county inspector never showed. Why the negligence and lack of honesty? I literally talked to the gentleman myself, I have video proof he was at my house and Sigora never showed. They finally see it fits for them to ask out county inspector to return a 3RD TIME! We get that completed, next step waiting for South River EMC to switch what they needed. Almost a month passes, we have yet to hear anything yet we are being charged for something that is not active. We reach out to South River, at this point they had no clue that we were in the process of switching to Solar, because SIGORA made zero effort to contact them, after they said they had. South River EMC was amazed at the lack of communication Sigora had made, sharing they had made zero contact with them. We then reached back out to Sigora to see what we needed to do, find out they only needed to send a form. WHY AM I DOING YOUR JOB? The excuses have ranged from negligence, to they underwent a major database change, team constructing, and scheduling issues. How am I the customer responsible for the lack of communication, responsibility, ownership, and accountability this company has, I am not. There are so many things that should have been taken care such as the insurance company (as they said), "Free" Energy Efficiency Updates, etc. We are highly disappointed with this company. Please avoid if you want to save yourself a headache with trying to made the switch to solar. We will be moving forward with BBB and NC Attorney Generals complaints.

Do more research

Sigora was one of the first solar companies that came up in my search. The sales person was great and I ordered 30 panels. Installation was okay. Now a year later, 2 panels don't work and 2 have low output. Servicing is awful! Multiple calls, few call backs and 6 months since it started NO ONE has come to even look at the panels. I don't enjoy paying for broken equipment. Do your research and find a solar company that will mantaince their equipment like they say they will.

research

I thought I had gone with a good company after doing my research. System worked great for a couple of years. Inverter has gone bad now I can not get anyone at segora to talk to me. No one answers the phone and have yet to have someone call me back. Solaredge the monitoring company can not send a replacement inverter until Segora confirms the address. If it is this hard to get someone to confirm an address, how in the hell will I ever get a body to come replace the inverter if it ever comes. My sytems has been out of service since June 19th, here it is August 19th. Knowing all this! I would NEVER have gone with Segora. HOW HARD is it to confirm an address! Would not recommend this company anymore.

Terrible - Nonresponsive - No longer operate in NC

Don't be fooled by good reviews during installation. If you need service, forget about it! They are 100% unresponsive and they don't even operate in NC despite selling here! They provide NO service or Warranty work in NC. Your Warranty is essentially useless.

Too expensive

After going back and doing some re-calculating on costs etc for Sigora vs other brands we should NOT have chosen sigora. If I was you I’d find other companies that are more affordable