Sea Bright Solar (CA)

I have my SunPower system installed and up and running for a little over a month now. I contacted Sea Bright solar and talked to Chris Palmer around end of June 2022. Chris is an amazing guy specially coming after talking salesmen from three other solar companies I found out that he was different. No sales push, listened to my questions and answered all my questions professionally. He is the kind of guy you feel like you completely trust and he is. I signed the contract 06/28/2022 even though it was several thousand dollars over the competitors. I was told before signing the contract it would be 8 to 12 weeks before my system gets installed and I was good with that as from my research the standard timeline when it comes to installation of a solar is around 3 month. In between, communication from the office was barely there and even when you call or send e mail. I didn’t expect any update up until 3 month passed from the time the contract signed. But as we were going to past 4 month plus I felt like sailing in the dark. I was not even sure when it was going to be installed at all. Finally I had to escalate the matter due to lack of communication and Chris and Ginny Resman from their New Jersey office gets involved and help speed up the scheduling and subsequent installation. I would like to thank them both Chris and Ginny for that and their subsequent follow up. Now the actual team from Sea Bright who did the installation were amazing. It took them 7 days as there were rainy days in between to install the solar panels and upgrade my electrical panel. City of Redlands inspection was quick right after installation and it passed right away. Installation was done from 11/03/2022 to 11/10/2022. SCE gave the PTO just in under 2 days after the office submitted the paperwork. My system is running since 11/24/2022 and production is great even in the winter time. Unfortunately the monitoring system is showing only production- no consumption or grid export data. This is because the installation team forgot to install the consumption CTs/meter. I have reached out to Sea Bright Solar to install the CTs and I am waiting for them to schedule the installation. In addition to Chris and Ginny, I would like to thank Damaris,Kassy and Rose from the Redlands office as well. The reason for the 3 star is because of lack of communication and responsiveness between signing the contract and start of installation, the uninstalled Consumption meter I am waiting for and a panel layout not reflecting the modifications done in the actual installation. It is both aesthetically beautiful and very efficient system so far.

Good Support Until Install

Beware this company! They are great up until you sign the contract, but once work starts they are unreliable and untimely in completion of install. I was told install would take a week, and they would only need access to the house 1-2 days, but it took 2 weeks and additional follow-up visits to fix things not completed correctly, including many days needing access to the inside of the house which is hard to schedule around work days. They were messy, leaving my attic access area extremely dirty and did not put my breaker box back together correctly. They would not arrive at the time they said they would (either early or late) making it very difficult to plan my schedule around their visits. They would also show up on days/times not scheduled and call like they had an appointment. I had issues with my monitoring after the install was complete. They made a few trips out and then when they couldn't get it working, stopped answering my calls and emails for additional help (even after I arranged a special appointment with my cable company to do a report on my signal strength and assess my equipment for capability). This monitoring is still not working properly and my system install has been complete for months. Also months after install I found an electrical issue tied to the solar install, and they sent someone out (again showing up before my planned apt time, causing me to almost be late dropping my son off at school when I told them exactly what time I was going to take him when I scheduled the apt) to tell me that it wasn't their problem.