Sea Bright Solar (CA)

No customer service

Email only, no telephone calls, to get warranty service. It took a month for someone to show up. Couldn’t fix it. When I called to make the follow up appointment, she berated me for not knowing my system better. It took a month for the next appointment. Now they are an hour late …

Poor quality work and shady company

Sea Bright Solar is horrible. My project started March 2024 and the last 4th inspection was in September 2024 for installation. Battery could not be commissioned and they left the system not working. Everytime a different person was sent, they did not know what they were doing, would call the office and was told to just do this or that even if it was not up to code and they would change it later to pass or vice-versa. Now a year later, Sunstrong sent another company out to finally get my system to work and found so many errors. The worst was the live wire left in my SCE panel which thank goodness the tech had proper tools otherwise he would be dead. CT's were inverted, a shut off handle was installed wrong (off was on and on was off), a microinverter was bad, a rusted circuit breaker was used and had to be changed out, and a component on the battery was missing. This company should be shut down. Scary if other jobs were done the same: shady, low quality work and dangerous installation. I am glad I did not allow them to enter my property when last sent and waited for this other company who were professionals and knew how to get things done right. DO NOT USE THIS COMPANY, I fear you risk your home's safety. If I could give it no stars I would. Oh and they will blame whatever employee they fired and try to get around mistakes by saying that person no longer works with us when in fact the fault lies with their General manager-Darrel Miramontes and Manager-Mike Jimenez. This company should be investigated.

20 months and job NOT COMPLETED

The worst experience ever. We signed the solar contract on 4/30/22 and it is currently the end of December 2023 and this project HAS NOT BEEN COMPLETED. There have been delays every step of the way. The company has had a turnover of project managers. There is no accountability for getting the job done. They ignore our emails and phone calls and do not call back. The panels finally got installed in April 2023 a year after the contract was signed but failed the inspection. The problem was fixed and they were operational as of the end of August 2023. They were supposed to upgrade our electric panel and install a Tesla charger as part of the contract. They half did the electric panel and we can't get a hold of them again. We even filed a complaint with the California State Contractor's Board after which they started to respond but failed to respond again the state board closed the complaint. We are unable to get this project completed.

Solar system turned in early August. SLO county inspector indicated he would sign inspection documents but only after Seabright Solar representative told him they would fix dangling cable under one panel. They never did. I contacted company shortly after turning on the system and looking at MySolar app since it was showing my house power usage as twice as much as it has ever used. They said Seabright would contact me. They never did. I called the help phone line again in early September and they indicated Seabright would call. Seabright called and I tested them a screen shot of the MySolar app showing house using twice as much power and power being imported from PG&E. I also sent them screen shot of most recent PG&E bill showing 10 days of solar power indicating a net export to the utility grid whereas their app show import from the grid for same period of time. They said they thought CTs were hocked up incorrectly and they would send someone out. They never did. A couple of days ago, I was contacted by salesperson asking how things were going. I relayed my frustration and sent him latest PG&E bill showing solar panels were delivering power to grid instead of their app indicating power was being imported from grid. No response from them yet

Nearly a year in purgatory

It has been almost a year since I signed up for a new system install (September 2022). They have not been able to complete the permitting process, or provide an install date, an ETA, or even assign me a project manager that is willing/able to return calls or make more than a quarterly attempt to keep me in the loop (out of the 5 I have had assigned to our project so far). I was told in January of 2023 that the permits were submitted to and being reviewed by my local municipality. On July 13th 2023 I was told that the permits were submitted to and being reviewed by my local municipality. Today I received an eSign document from Sunpower asking me to sign a termination agreement, which I did not request, nor can anyone at Seabright explain why I received it. If they are cancelling the contract after keeping us hanging for almost 1 year, the loss of NEM 2.0 grandfathering is going to cost us a significant amount of money, if solar is even a viable choice at that point. I am still in shock at how completely nonexistent the customer service is with this company, given the amount of money involved. They simply do not care once your contract is signed.

They promise you great customer service and then you wait months

They came highly recommended but they leave you hanging once they get paid and you can’t operate your system because they failed to file the proper paperwork with the utility company