Nikki | Tucson, Arizona | 09/15/2023
Fantastic Customer Service
This company provides outstanding customer service. Anytime I have a question or issue (issues have been rare) my sales person, Noe and his team respond to my needs quickly. I have nothing but praise for the company and their employees.
James | Green Valley, Arizona | 07/22/2023
Good except when it came to rewarding referrals
Everything went pretty well. There was a delay because of supply shortages and last minute contracts (like our) looking to lock in the best rate with TEP. That was OK. I would have rated 5 stars except they failed miserably to acknowledge and send a referral award to some friends who recommended them. I've appealed several times over several months without recognition. I'm disappointed and embarrassed about how this has NOT been handled.
Christopher Feld | Marana, Arizona | 06/29/2023
Solar and TEP - a great adventure
First- this process has taken a while- that being said, my system was definitely not standard, and between covid, supply chain, and design changes due to TEP requirements, we have had a lot of challenges. The company has stood behind there word, has helped at every corner to get things correct, and to get a system that is working as described originally. It was definitely patience on my side and on the installers side. Not only would I recommend them, but we are starting to set up project number 2 on my office. This was definitely a 1 star experience, that was turned into 5 star with good project management and communication from Samantha. Would definitely recommend Saguaro solar, for any project you have.
Brian | Tucson, Arizona | 06/24/2023
I love my solar system!
Saguaro Solar has been an excellent company to work with. Now that we're generating power, I am seeing huge savings on my electric bill. I would absolutely go with them again and would recommend my friends do as well if they are interested in solar. I mean, in Tucson, who wouldn't be? Saguaro Solar was always professional, courteous, and promptly got back to me with answers I needed. Many, many kudos!
Steve S | Green Valley, Arizona | 06/23/2023
Absolutely Outstanding
I would highly recommend Saguaro Solar. The agent, Anne Golseth was awesome and totally honest. She kept in touch through the entire process with honest answers. The system is up and running and we are VERY satisfied. We were ready to sign with a firm in Phoenix. I am delighted that Anne reached us before we did. We even visited their facility in Tucson before signing, and we were treated like their #1 customer during the process. I cannot say enough good things about Saguaro Solar - from contract to installation to completion. All top notch. Best value, top quality and total responsiveness.
Don Preuss | Tucson, Arizona | 03/24/2022
Installation complete, system activated
I requested REC Solar 375 Watt panels which added about $1,000 to the 21 panel estimate. The contract was signed on Jan 10th. Saguaro helped get the approval from my HOA. The panels werre ordered on Jan 22nd. Installation occurred on Feb 10th, and took less than half a day. Approval by the town was delayed for unknown reasons, but not due to any system defect. This occurred on March 15th. The power company (TEP) installed the meter on March 22nd, I received permission to operate from TEP on March 23rd, and activated the system as advised by Saguaro on March 24th (today). I installed the monitering app on my computer this afternoon, and was generating the 6KW max at noon today. Great work, on time, no unexpected charges!
Renzo Lopez | Vail, Arizona | 01/26/2022
Awesome experience
I had a great experience dealing with Daniel, Omar, Doug. My project was done in less than three months and anything I had a question about during the installation or after Saguaro Solar was there to assist.
Ray | Green Valley, Arizona | 01/17/2022
Better than Expected
Ally Attwood came to our home in Green Valley on October 6th after setting an appointment with us at the Home Show. We had solar on another home previously, so we asked questions and came to an agreement on installing solar at this home. We received updates during the design and permitting process and that took about 1 month. Then, Saguaro Solar scheduled us with an installation date of November 30th. The installation took only until about 1 p.m. and the crew left our roof and surrounding ground in great shape. Saguaro Solar passed inspection with the county a week later with every checked out and then December 16th was the time when TEP sent the notification giving Saguaro Solar the approval to flip the switch and for us to be fully connected to operate. The cost was close to our expectation and the communication from Saguaro Solar and Ally Attwood was much better than we had anticipated.
Sunny in AZ | Tucson, Arizona | 01/11/2022
Professional, responsive, easy
We worked with Doug and his team at Saguaro Solar to install a solar system on our home in Tucson. I chose Saguaro Solar because they have a local presence, great reviews, and because I was impressed with Doug's knowledge and willingness to explain the system and process to me. I was impressed at each step of the process. I was notified by email or phone of each step and always encouraged to call or contact them with questions. Each step was completed on schedule except for one very short delay, and I was notified of that ahead of time. I was also thankful that Saguaro Solar handled the necessary interface with our HOA and with our local electrical utility. Everything went seamlessly and our system is now operational. We're very happy to be reducing our carbon footprint and we expect to be making money every year from now on.
Ernesto Romero | Tucson, Arizona | 12/27/2021
Very great service all questions were answered and everything we asked for we got and explained
