Renova Energy

Dumped by Renova

Are you gonna help me with my $925 power bill? I never had a bill until Sunpower went under and Renova was on a “break” Do you not care about your reputation? Worst decision I’ve ever made: Renova Solar. Worst customer care ever!

Install Problem

I've made 6 phone calls and one online chat to get an installation issue resolved. I also spoke with a service rep who has not returned any of my calls. After a solar install, I found one room in the house with no power. Technically, the outlets are dead, as a result of the install team making changes to the primary breaker box, the outlets are crossed wired, the hot and ground wire are reversed. It's been three weeks since the first phone call.

Poor experience. Be ware

I am unhappy with the installation and this companies disregard for customer satisfaction. And they know I am and they knew I was before the installation was done and they DO NOT CARE. I was told in the beginning I would not see panels from the front of the house. I caught the problem during the install (I could that I would be able to see panels from the front of the house and from my pool.) They said "let us finish this part and we will come back and fix the issue." Stupid me believed them - they did not. I paid around $80k for the system and I was told it would be around $1,300 to move the offending panels - but I would have to pay the cost. They did not even offer to split the difference with me. Their solution - lay the panels flat (which they and I know makes them less efficient - aka I pay for that in the long run with less production and then requires more cleaning). I pointed out that for a measly 1300 they could have a very happy client. They did (do) not care. So now I have a bunch of flat less efficient panels that I can still see - just not as much. Will I use them for anything ever again - NO! Not even panel cleaning. I used Hot Purple for my first house and I wish I had used them for this one.

Horrible communication and customer service

Renova was recommended by a neighbor. I had solar installed, which went ok, and then had Tesla power walls installed. Renova’s total lack of communication both internally and externally was astounding. Their scheduling and customer service are non-existent. Find another solar installer.