Dustin | Palm Desert, CA | 12/10/2021
Satisfied Customer
I recently had a solar system installed at my home by Renova Energy. The entire experience - from the initial meeting to the final walkthrough of the installed system - was smooth and easy. I worked with Matt McPherson. He answered all of my questions, addressed all of my concerns, and guided me throughout the process. On the day of installation, Matt and the crew showed up on time, clearly explained everything they would be doing, and completed the project with time to spare. I'm very happy with the result! Everyone I interacted with at Renova was a professional - I definitely will be recommending them to friends and family in the future!
KEB | Palm Desert, CA | 12/04/2021
Renova Energy Installation
My Renova Energy system went live this week! I’m so impressed with the smoothness and timeliness of the entire process. Cortland, the senior energy consultant, was there every step of the way to explain the system, outline the installation timeline, and answer every question. Luis, the construction manager, walked me through some points of the installation, and was excellent at finding the best solutions when there were decisions to be made. The installation crew headed by Sylvester was efficient, communicative, and respectful of my needs while working. Sylvester was very conscientious about explaining the installation stages, answering any questions, and addressing my concerns. Office staff were also extremely responsive and professiona. The appearance of the finished work is neat and clean. I’m also very impressed that employees are trained and educated by the company as well as being promoted from within Renova. The loyalty and commitment to customer service by the employees is readily apparent. I was told by several solar owners who used Renova Energy, including neighbors and relatives, that Renova Energy is the best. I couldn’t agree more.
Geri | Indian Wells, CA | 11/23/2021
Thrilled with our new solar system....
Not only does our meter now run backwards we also have a battery that allows for backup in the event of an outage. Extremely happy with our solar system. Thank you Renova Energy!
Franzy | Cathedral City, CA | 11/22/2021
Great experience and fast installation
We were referred by our neighbors to Renova. Ruben was in charge of our project and did an excellent job. He took us precisely through all the steps from the beginning to the end of the project, answering all our questions clearly. The project only took a couple of months overall. It was even completed one month earlier than we thought. The installation team was very professional, everybody knew what they were doing, and required very minimum involvment from us
John Doe | Cathedral City, CA | 11/19/2021
Fantastic Experience
10/22/21 Outstanding experience! This company was prompt with their evaluation and preliminary solar design-- easy to understand. The sales staff was prompt with answers to our questions. Comparing the sales/design process with the T**** company was like night and day. Renova under-promised and over-delivered on the customer service from sales to installation. The scheduled installation was 30-days sooner than earlier promised (example of their over-delivery). We knew exactly when the crews would arrive each day, when they would take their lunch breaks, and leave the job site. The work site was always kept neat and clean. All communications were clear and concise. I don't have ANY negatives... a very good customer service experience. 11/11/21 Our solar system has operated for 1-month. Everything about the system is as it was described-- flawless. We received our first SCE bill since the system was installed-- $24 (service/taxes/fees from SCE) and we have a $21 credit from selling energy back. In addition, the system has been charging an EV which was not part of our historical power demand. What could be better.
Nicholas Spiewak | Desert Hot Springs, CA | 11/16/2021
Jacob and his team
I was extremely impressed with Jacob and his installation team. Their professionalism and courtesy went above and beyond expectation. It's no wonder you guys are the best in the valley with a team like that.
Dan | Desert Hot Springs, CA | 11/13/2021
I think my system is working & functioning properly?
Pros: <br /><br />1. I have a functioning system that I think is producing the proper power output.<br /><br />Cons: <br /><br />1. The HOA permit process was a mess. The first paperwork sent to me was for<br />a completely different HOA, not mine. I was told to send two seperate checks to<br />the wrong HOA as well for the permits. I had to practically call my HOA to call<br />the Renova HOA specialist to get the paperwork & permit process completed.<br /><br />2. My system was not installed by a licensed electrician. After the job was<br />completed & waiting inspection, I informed the office foreman that some<br />of my �Arc Fault Breakers� were not properly reinstalled in the new sub-panel.<br />Only then did a licensed electrician show up & reinstall the proper breakers<br />to comply with electrical code.<br /><br />3. The install process was rushed & chaotic. The crew broke 18 roof tiles.<br />When I called them on it, they said the would cement back together the ones<br />that were not broke completely. They would only replace the ones that were completely<br />destroyed. Only after I complained to the job manager at the main office was a <br />roofing crew sent out to completely replace ALL the broken tiles. I hope my<br />roof does not leak the next time it rains?<br /><br />4. I never got a followup visit from my salesman to walk me thru my system &<br />show me all my output totals & system functions. Also connect my system to<br />the monitering App. I eventually did all that myself.<br /><br />5. The crew left the manufacturer stickers & bright green quality control decals on the sides of my panels. I will have to go up on my roof & remove them myself. Not very profesional.<br /><br /><br />To Wrap things up. It was a bumpy install, but all is well & I am a happy Renova Solar Customer.
Stefan H. | Cathedral City, CA | 11/07/2021
What a great experience!
From the initial consultation to one year later….in a word, FLAWLESS! Ruben explained everything well, took all of my calls answer my questions, the install was done quickly and professionally. Ruben was there every step of the way. The app is great, and matched up with my monthly usage from SCE bills. Fast forward one year. I just received my “square up” from SCE, which was $62! Yes, I’m conscious of when I use appliances and my air is on 80 (perfectly comfortable). At this rate, the system will pay for itself in under 10 years. Count me as a delighted customer!
Louise W | Rancho Mirage, CA | 11/05/2021
Sales Rep
Ruben was amazing- really knew his stuff and answered all our questions
Michael H. | Palm Springs, California | 09/16/2021
Accommodating and professional
What a team!!! From the sales rep, Nelson, to the installers, we were kept informed about the project. We had personal schedule issues which Renova accommodated at the last moment. We chose Renova based on the recommendation of a friend who looked at three local solar companies. He sent the contract/proposals to a lawyer friend. The response back from the friend was, "Only consider Renova!". Their experience was good enough for us. It proved to be true.
