Jbaus | Palm Springs, California | 06/04/2024
Poor experience. Be ware
I am unhappy with the installation and this companies disregard for customer satisfaction. And they know I am and they knew I was before the installation was done and they DO NOT CARE. I was told in the beginning I would not see panels from the front of the house. I caught the problem during the install (I could that I would be able to see panels from the front of the house and from my pool.) They said "let us finish this part and we will come back and fix the issue." Stupid me believed them - they did not. I paid around $80k for the system and I was told it would be around $1,300 to move the offending panels - but I would have to pay the cost. They did not even offer to split the difference with me. Their solution - lay the panels flat (which they and I know makes them less efficient - aka I pay for that in the long run with less production and then requires more cleaning). I pointed out that for a measly 1300 they could have a very happy client. They did (do) not care. So now I have a bunch of flat less efficient panels that I can still see - just not as much. Will I use them for anything ever again - NO! Not even panel cleaning. I used Hot Purple for my first house and I wish I had used them for this one.
Michael Azzarella | Palm Springs, California | 02/04/2024
Excellent from start to Finish
Renova was Excellent from start to Finish, My solar is up and running 9 months now, Professional workers and Salesforce Do your homework and read feedback's and reviews from whoever is going to install your Solar, It saved me from a competitor that would have been a nightmare based on their "Sun Run" Reviews, I thought because they were inside Costco it was a good product! "Wrong" Thanks Renova!!!
Tony Carrillo | Cathedral City, California | 09/17/2023
Renova
I was so excited to buy my new house in the Cathedral City cove! After completing the never ending stack of Escrow documents I was finally into my new place. I then started getting the new home bills and new I needed to get solar on my house in order to reduce the outrageously high SCE bills. I contacted Renova and began working with Cory Hartman. He made the process of putting solar onto my house so easy and the documents he presented were easy to understand and the few questions I had were answered to satisfaction. The customer service received was absolutely stellar! This is the second home with Renova and both installs were seamless. -Tony C.
Victoria Falls | Rancho Mirage, California | 09/17/2023
Outstanding Service
From start to finish, an exceptionally positive experience. Matt McPherson, our energy consultant, provided us the data driven analysis of what we could save, over time, with solar energy. Solar is an expensive investment, which can yield great savings He answered all of our questions in a thorough and professional matter. No pressure, just facts. From there, the crews who came to work on our home (in peak Summer heat), we always timely, polite and diligent in their work. I could not recommend Renova Energy more enthusiastically.
Thomas Kelly | Cathedral City, California | 09/09/2023
Very Satisfied
From my first call to Renova Energy to today, I've had an excellent experience. Following Hurricane Hilary I discovered a leak in my garage, under the panels. A crew came the next day and worked on it. A week later, there was another powerful storm, and the leak returned. Ishmael from Renova Roofing and an assistant came to my house (allowing for my availability) and did a thorough examination of the area around the leak, finding 2 or 3 additional leaks. They re-foamed the entire area efficiently. I appreciate the quickness and thoroughness as well as the respectful attitudes of all involved. Thank you, Renova.
Carl Marshall | Rancho Mirage, California | 08/15/2023
We just signed a contract with Renova. The representative was very professional, thorough, and delivered as promised. He was very responsive to our inquiries and modified their proposal based on our discussions. Very impressed thus far.
Shane Vernon | Indio, California | 08/11/2023
Smooth and simple setup. All questions were answered quickly.
yvonnes | Rancho Mirage, California | 07/03/2023
Easy and honest process in reviewing Solar Energy
My experience has been that Renova is quick to respond and honest in its dealings. My questions were answered promptly and I was able to talk to Jacob whenever I needed information. I appreciate not working with a computerized system to receive answers! I am hoping that the installation is as efficient as the sales process.
Wil Flowers | Rancho Mirage, California | 06/01/2023
Excellent Service
I would like to share my experience with Renova Energy. I must admit, I will be the first to point out deficiencies in customer service (since I did it at the beginning of my work career). But I truly also believe in giving credit when earned. Renova gained my respect a little over two years ago when I began researching Solar for my home. For context, I live in IID service area. I had meetings with several solar companies that ranged from extremely hard sales tactics, to straight out “we don’t do business with IID”. At the advice of a friend, I called Renova and spoke to sales agent Cory Hartman. Cory listened to what I was looking for and gave me something none of the others had. THE TRUTH!!! Long story short, he explained in detail why I would not want to invest in Solar at that time (mind you this was over two years ago). I won’t go into detail, but what he offered was the truth over making a sale. I found that type of integrity refreshing. I put my project on the shelf. Fast forward to the last quarter of last year. I heard rumblings of changes in the solar industry specifically with IID. I reached out to Renova again and apparently, I was already attached to Cory from my last contact. He advised me that indeed things had changed and now was a good time to move forward. Pleased with the numbers and Renova’s offerings I pulled the trigger. I can honestly say the “Renova” experience was exceptionally seamless. From Cory’s piece on the sales and project management end to Alfonso Rosales and his installation team. They all were extreme professionals. They answered all my questions and looped me in on every step. Renova delivered at every scheduled milestone (barring the one time we got rain here in the desert). All that said, installation and inspections were completed the first week in March 2023. Thanks to IID’s inefficiencies my solar was just turned up May 30, 2023. In a word they “SUCK”. IId’s solar interconnect department is the polar opposite in customer service. I will leave it at that. Thank you Renova and your wonderful team. Wil Flowers
Happy with Solar in the Desert | Rancho Mirage, California | 04/20/2022
Great experience
From start to finish, the company was responsive, knowledgeable, timely, and professional. All the staff were polite and professional. Matt (account manager) was especially great, ready to answer any questions and keep us updated on the entire process. No regrets. Excellent experience.
