Premier Improvements Solar

Verified profile

Updated: 13 November 2023

Installer

Installing solar since 2019

Installer

Installing solar since 2019

4.55 from 28 Reviews

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Breakdown of consumer reviews

Sales Process

4.9

Price as quoted

4.9

On schedule

4.8

Installation quality

4.9

After sales support

4.9

Latest good review

Colleen Leon | Sterling, Connecticut | 11/28/2023

Best Solar Company

As a woman and disabled Veteran embarking on the journey to find the perfect solar company was a rollercoaster of emotions, but thanks to Adam and the exceptional team at Premier Improvements, diving into the world of solar became a seamless and truly remarkable experience. Not only did they effortlessly address every question I had, but they handled everything from coordinating inspections with the city to making sure I received free energy efficient upgrades to my home. At every turn, Adam’s prompt responses and unwavering support made the process a breeze. Their communication is nothing short of incredible! Without a doubt, I wholeheartedly recommend choosing Premier Improvements for your solar venture. Amidst concerns fueled by horror stories, my research led me to a choice I’m endlessly grateful for. Premier Improvements stands out for their honesty, transparency, and invaluable assistance. As I reach out to Adam for further guidance, his quick and helpful response reaffirms my confidence in choosing Premier Improvements. Make the smart choice—go with Premier Improvements!

Reply from Premier Improvements Solar: Thank you for sharing your experience with Premier Improvements, a leading CT Solar Company. We are thrilled to hear about your seamless journey into the world of solar energy, and we're proud to have been a part of it. Your story is a testament to the dedication and expertise that we strive to deliver to each of our clients. As a woman and disabled veteran, your unique perspective is invaluable, and we are honored that you chose us for your solar needs. Your recognition of Adam's prompt and supportive responses, along with our team's exceptional communication and thorough handling of the process, highlights the core values of our company. At Premier Improvements, we understand that transitioning to solar energy can be a daunting task, which is why we are committed to providing a stress-free and informative experience. From coordinating inspections to ensuring you receive energy-efficient upgrades, our goal is to make solar installation a breeze for homeowners like you. Your endorsement as a satisfied customer is immensely appreciated, and it reinforces our commitment to honesty, transparency, and invaluable assistance. We are delighted to continue supporting you and all our clients with quick and helpful responses to any further queries or guidance needed. For those considering solar, Premier Improvements stands out as a CT Solar Company that genuinely cares about its customers. We invite you to join our family of satisfied homeowners and experience the Premier difference in solar energy solutions. Thank you again for your trust and recommendation. We look forward to continuing to serve you and the community with our solar expertise.

Latest bad review

Evan K | Middletown, Connecticut | 08/06/2023

Some good things, but endless delays soured the experience

I can’t recommend Premier Improvements as a positive solar experience. They started out promising. Brian was very approachable and eager to work with us. We had specific needs that he was willing to accommodate, and the price and financing were excellent. However, at no point would I consider them to be timely, and it has only gotten worse once the financing cleared and the panels were installed, which is only about half of the project. We initially signed paperwork in May/June of 2022. We were told there was several months backlog and we probably wouldn’t get the panels installed until September. Annoying, but understandable. This slowly pushed back into December, and finally early January for the installation date. Brian was responsive and available up until this point. Once our panels were installed and Premier was paid, I stopped receiving nearly as attentive service. At this point, we still needed to have a trench filled in, have the system inspected, and have it cleared with Eversource. We didn’t even have the system inspected until late February. I would get about one check in a week from Premier. We had a further complication with Eversource. Due to some paperwork that was improperly filed (that Premier did actually correct – Eversource’s error in the long run), Eversource did not turn the panels on until early June. At this point I thought we were done. However, June was a very smokey and rainy month so it wasn’t until early July 2023 that I realized there was a problem and the panels were not performing optimally. I alerted Premier immediately, who denied this problem for 10 days before confirming that it was real and that one of my inverters was only operating at half capacity. It took another 2-3 weeks just to get an electrician out to look at them, where they told me it was a system update that was needed and that the panels were fixed. The next sunny day, it was obvious to me that they were not fixed, and I was told “we are working on it” and have heard nothing back for a week. At this point I have been only generating about 75% of the power my system is capable of, for two months. It is now August 2023, well over a year after I started this process, and I still have not gotten the system or performance that we were promised. I’ve been told that the Premier Protection Plan will somehow cover me through all this mess, but no one has yet explained to me how this will actually work or what the plan is. I’ve tried to remain optimistic through all this, the people at the company are genuinely nice and appear to be trying to help me, but the pace of getting anything done is just not worth it.

Reply from Premier Improvements Solar: Evan, We are truly sorry to hear that you are unhappy with the customer service you have received, and would like to address these issues to clear up some misunderstandings. You perceive a lack of communication after your installation, however upon review you have received well over 50 emails, over a dozen texts, and multiple phone calls from our staff since your installation has been complete with one staff member even returning your calls, texts, and emails from her son's hospital bed when you reached out to her despite her communicating she would be out of the office attending to her family medical emergency. Our staff has worked tirelessly for you, both to fix an error that Eversource made and to aid in your production assessment. Both the trenching and system inspection were impacted by weather which was communicated to you via email. Premier Improvements never denied any issue with your production. Staff members responded to you promptly and requested a 10-day period to observe system production as your anomolous lack of production coincided with the anomalous wildfire smoke from the Canadian fires; we wanted to assess the panel production with clear skies. We have extensive documentation of the frequent communication from our staff members even extending well beyond business hours. We have gone above and beyond to provide you with a quality experience, and we will continue to do so because we value our clients and always make them a priority.

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Don B. | Gales Ferry, Connecticut | 11/13/2023

Going Solar with confidence

When selecting our home Solar system, we evaluated several different companies. After our consultations about the right solar system for our property with Adam and Brian we knew Premier Improvements was a top-notch company. Premier Improvements not only offered the best quality components but also a great price. The Premier Improvements team took care of everything from start to final approval of the system. During the entire process both Adam and Brian were available to answer questions or concerns. The system is performing great, and we've already banked several months of energy credit with our electric company, we highly recommend using Premier Improvements as your Solar Installation Company

Reply from Premier Improvements Solar: We want to extend our sincerest thanks for your wonderful review. It was a pleasure working with you and we are thrilled to hear that you are satisfied with our services. At Premier Improvements, we take pride in providing top-notch products and services to our customers, and we are glad that we were able to exceed your expectations. We appreciate your feedback regarding our quality components and great pricing. Our team is dedicated to providing a seamless experience from start to finish, and we are thrilled that both Adam and Brian were able to assist you throughout the entire process. We are thrilled to hear that your solar system is performing great and that you have already banked several months of energy credit with your electric company. We are grateful for your recommendation and look forward to serving you again in the future. Thank you for choosing Premier Improvements as your Solar Installation Company. Best regards, The Premier Improvements Team

Nancy Bajek-Curran | Southington, Connecticut | 10/04/2023

We love our solar!

We have always wanted solar panels on our house and Premier Improvements was a great choice! Brian, Chelsea, and Adam are a great team and always there to help throughout the process! We knew we could always call/text or email anyone on the team and they would get back to us with quick responses. They took care of the whole process for us- from install, to inspection, to the final step of getting our panels turned on. We love our solar and are very happy we chose Premier, we highly recommend them!

Reply from Premier Improvements Solar: Nancy, thank you so much for your glowing review and for choosing Premier Improvements Solar for your solar panel installation. It's heartwarming to hear how satisfied you are with the service provided by our dedicated team members, Brian, Chelsea, and Adam. Our goal is always to make the process seamless and stress-free, and I'm thrilled to know that we were able to achieve this for you. Your feedback about the promptness and efficiency of our communication is particularly appreciated. We understand how important it is to be responsive and informative throughout such a significant project. Our team is delighted to have been able to assist you from the installation to the final step of activating your panels. Hearing that you are enjoying your solar system and the benefits it brings to your home is the ultimate reward for us. We are passionate about helping Connecticut homeowners like yourself transition to sustainable energy while saving on energy bills. Your recommendation means the world to us. It's customers like you who inspire us to continually strive for excellence in all we do. Please remember, our team is always here for any of your future solar needs or inquiries. Thank you once again for your trust and support in Premier Improvements Solar. We look forward to continuing to serve you and the community with our solar solutions. Warm regards, Customer Service Manager Premier Improvements Solar

Janice | Sterling, Connecticut | 09/05/2023

Great company with excellent customer service and response time.

Reply from Premier Improvements Solar: Janice, thank you for taking the time to share your positive experience with Premier Improvements Solar. We are immensely grateful for your kind words and for acknowledging our commitment to excellent customer service and responsiveness. In a world where time is so precious, we understand the importance of swift and effective communication. Our team is dedicated to ensuring that every interaction with our clients is not only efficient but also thoroughly satisfying. It is heartening to know that we have lived up to your expectations in this regard. Your accolade as a 'great company' is a testament to the hard work and dedication of our entire team. From our skilled technicians to our customer service staff, every member of the Premier Improvements Solar family strives to deliver the highest standard of service and expertise in the solar industry. We believe that our relationship with our clients doesn't end with the installation of solar panels but continues as we support you in harnessing the power of sustainable energy. Your satisfaction is not just our goal, but our driving force. Please remember that we are always here to assist you with any future solar needs or questions you may have. Your trust in us is invaluable, and we look forward to serving you again. Thank you once again for choosing Premier Improvements Solar and for recommending us. Your support is the cornerstone of our success. Warmest regards, Customer Service Manager Premier Improvements Solar

Paul Girard | Tolland, Connecticut | 05/25/2023

Knowledgeable staff they made going Solar easy and enjoyable

Adam and his group made the process of going solar easy. From the time we started they answered all my questions anytime I had one in a timely manner to make me feel comfortable making this investment in my home to help us save money. I would recommend anyone to go with Premier Improvements they did a great job!

Reply from Premier Improvements Solar: Thank you so much for taking the time to leave us such a fantastic 5-star review! It warms our heart that Premier Improvements Solar provided an unforgettable solar installation experience, and we are overjoyed at responding to such kind words! At Premier Improvements Solar, our goal is to deliver unmatched services and solar solutions for our valued customers, meeting and exceeding your expectations as much as possible. We take great satisfaction in being able to fulfill this objective! We hope we have succeeded. As your local CT solar company, we thank you for supporting us as part of the community. At our community-oriented company, we take great pleasure in developing meaningful relationships with our customers while offering reliable energy solutions that exceed customer satisfaction and positive feedback. Your satisfaction means the world to us! If any of your family, friends, or colleagues are exploring solar installations, we would greatly appreciate it if you would refer them to Premier Improvements Solar. We know we can deliver an outstanding level of expertise and professionalism similar to what was experienced first-hand by you.

JM | Natick, Massachusetts | 12/20/2022

Great people to work with

This was our first foray into solar panels and I was definitely not sure it was the right decision. But I did my research and decided to go with Adam and the super team at Premier Improvements. Not only did they answer ALL my questions--and extremely patiently I might add--but they took care of everything, from discussing equipment choices, batteries, and sizing, to a superb installation both on the roof and in the basement. The installation is almost "elegant!" Then they took care of setting up the inspections with the town building inspector and the town electrical inspector. At every step of the process I knew I could reach out to Adam and the team with any questions, and they were always quick to respond. Incredible communication! Without question I highly recommend going solar with them. I thought solar would be a challenge because I've heard horror stories from people. And at times, particularly with our electricity provider, it was difficult to some degree. But that was minimized because we chose Premier Improvements. They're honest, straightforward, very accessible, and incredibly helpful! Go with Premier Improvements!

Reply from Premier Improvements Solar: Thank you for the Excellent Review Jeff!!! You were a pleasure to work with, and we are so glad we were able to help you with your Solar Options. We pride ourselves on our Service after you Sign, and it certainly showed with your Project. We are here for you before & after the Sale!!! Thank you again & Have a Wonderful Holiday!!!

John Nowakowski | Middletown, Connecticut | 12/04/2022

Premier Improvements - A Great Company for Solar

First off, I want to say that Premier Improvements have been a great company to work with. I originally looked into solar at my previous location about eight years ago. One of my coworkers was saying how he got solar on his house with no money down. When I looked into it, most of the solar companies were pushing solar leases and it just did not seem like a good deal to me at that time. I’ve moved to a new place since then and several factors made me consider solar again. Our local utility keeps upping the rates. Plus, there were better incentives than the last time I checked. And, the roof on our house was also in need of replacement. I looked into several companies, and without a doubt, Premier Improvements was the best one I spoke with. They are a SunPower dealer, and I liked the idea of having all of the major components coming from the same company. They also were able to do the roof and coordinate with SunPower so that everything was timed properly. The old roof was stripped and replaced with Owens Corning 50 year shingles in one day. The crew was good. They took the time to make sure that my landscaping was protected, and the yard was clear of debris when they left. The roof looks great, and it has stood up to three high wind/rain events. Overall, I am very happy with the job they did on the roof. As far as the solar install goes, they have been great at keeping SunPower on schedule. When SunPower came to do my install, the weather was not cooperating and they were unable to install the panels. Premier Improvements kept them on track and even got SunPower to come out on a Saturday to finish the install so that the project would keep on track. They also took care of all the permits, and have coordinated with our utility to get us connected. I am very pleased with Premier Improvements and would not hesitate to recommend them to anyone looking for solar.

Reply from Premier Improvements Solar: Thank you, John We are so Glad we were able to help you with your New Roof and Solar Project. You were a pleasure to work with and a Wonderful Client. If you need any help down the road or know someone interested in exploring their Solar Options we are always Happy to help!!! Enjoy your Holiday Solar!!!

Noreen D | Milton, Massachusetts | 10/29/2022

So glad we went solar

In looking at all the ways to stabilize our finances, I knew I wanted to get solar panels. I intensely researched 3 different vendors and finally decided on Premier Improvements. They answered every question I had, didn’t try to pressure me, offered the highest quality panels that can last 35-40 years and their prices were competitive. Both leasing and purchasing are good options, but I went with purchasing because the interest rate was les than 1%, and I get an up to $7500 tax rebate. Installation went smoothly. I now pay zero for my electric bill with Eversource, and get about $150 mailed to be each month by Eversource so the extra electricity I send to the grid (even after using all the electricity I need for the house and charging an electric car.). I use the $150 to pay the $150 monthly charge to pay off the panels. Once I pay off the panels, I should get 100% no cost electricity for 10-15 years. So glad we went solar.

Reply from Premier Improvements Solar: Thank you, Noreen. You were a pleasure to work with as well. We are glad everything worked out, and you are Happy with your Solar Installation. If you ever have any questions or need help we are always here for you. Enjoy your Solar Savings!!!!

Yahaira | Hartford, Connecticut | 08/26/2022

Thank you

As a first-time home buyer I was filled with lots of emotions and deciding to go solar was made extremely easy thanks to Adam and the team at Premier Improvements. Not only did they answer ALL my questions, they took care of everything from setting up the inspection with the city inspector to removing a large pine tree. At every step of the process I knew I could reach out to Adam with any questions and he would quickly respond. Incredible communication! Without a doubt, I would highly recommend going solar with them. I thought solar would be a challenge because I've heard horror stories from people, and after doing my research I cannot be more grateful for choosing Premier Improvements. They're honest, straightforward, and incredibly helpful! In fact, I just texted Adam for clarification on next steps and he just answered. Go with Premier Improvements!!!!

Reply from Premier Improvements Solar: Thank you so Much Yahaira

Candace Bartsch | Waterford, Connecticut | 06/17/2022

Easy and Amazing

From start to finish Premier Improvements was amazing. They were very efficient, informative, and thorough. Working with them was a pleasure. Our panels are up on a new roof and running beautifully! Thank you Premier Improvements for making this process, painless, educational, and easy! 5 Stars all the way.

Reply from Premier Improvements Solar: We are so Happy you and Rick are Impressed and Enjoying your New Roof & Solar Combination. You were both Great to Work with, and we appreciate the Review. Please let Us know if you have any Questions. Enjoy your Solar!!!

Ivan G | East Hampton, Connecticut | 06/13/2022

Great people to deal with

Excellent communication! Premier Improvements was very easy to deal with, they were very knowledgeable about the industry and rebates especially local incentives. They use SunPower panels which are rated very high in my research. Adam and Brian were always just an email or text away during the whole process. I am recommend them highly. They are honest and down to earth. I look forward to all my savings.

Reply from Premier Improvements Solar: Thank you for the Review Ivan. We appreciate your Business and your Installation looks Beautiful. We know you are looking forward to your Future Savings!!!

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About Premier Improvements Solar

Our Values at Premier Improvements are based on Trust, Honesty and Integrity. We focus on the Customer Experience and providing Value and Simplicity to our Clients.

We can help make your Tomorrow a little bit Easier. We will always strive to surpass the expected and overcome the unexpected always us to always extend our utmost on behalf of our Client. For Us, Sustainability isn't about harnessing the power of the sun, but also putting down roots in the community.

We are know for creating long-term, sustainable relationships with our Clients which is the cornerstone of our beliefs. We are looking forward to another Great Year and what the Future holds for us.

Thank you Everyone for your Support and helping us Grow. We hope you appreciate our Efforts and we truly value your Business.