Positive Energy Solar

Recent Installation

Our 3.5KW roof-mounted system came online in late December. It is a ten panel, integrated inverter system. We have been very pleased with its performance even on these short winter days. We chose SunPower by Positive Energy Solar after a great deal of research, and also on the recommendation of a friend who has a similar system. From the first sales visit by Sam, to all the planning and pre-installation visits by various folks from the company, this has been a seamless and quite pleasant experience. All the folks a Positive Energy Solar have been a pleasure to work with.

Great Customer service!

If your going to get solar go with Positive energy. Overall excellent experience. Highly recommend!

4.9Kw PV system from Sun Power in Las Cruces NM, August 2016

I had a 4.9Kw photo-voltaic system installed at my home in Las Cruces NM in August 2016 by Positive Energy. The install could not have gone better in my mind from the salesman Scott Burns to the Project Lead Martijn Kolloffel in the office. The on-site crew were just as professional, The lead installer,Aaron Cardone, explained every step of the process and when the outlet for the Secure Power Supply (SPS) was found to be faulty one of the electricians, Steve, showed up after hours on his way home to swap it out. I was given an estimate by Scott and Martijn that was very close to the final cost. I wanted the inverted installed in a different location than was originally estimated which required some more supplies than estimated. They were very upfront about the added cost, which was less than a 1 percent increase in the total price of the system. I had no problem with the added cost since it was a change I was requesting. It was nice of them to compromise in the price than try to cut corners in other areas, in my opinion they chose the professional approach in being upfront and honest. The whole crew was considerate and polite when accessing the bathroom throughout the two days. They even managed to move up my original installation date a few days which fit into my schedule. Going into week 4 with the system up and running and I'm about 120 Kwh in the back according to the El Paso Electric meter. The whole process was accomplished as explained and within my expectations.

PAINLESS SOLAR SYSTEM INSTALLATION

My wife and I had been thinking about a photovoltaic installation for years and, seeing the end of tax credits possibly on the horizon, finally bit the bullet. I came to this site and got the names of the top 3 rated installers in Albuquerque and called them all for additional information. One of them never called back, one called back but made me feel like they were doing me a favor and I had to work around their schedule. When Sean Torres from SunPower by Positive Energy Solar (SPbPES) called, he made everything so easy. We set up a site visit at our home at the first time I requested. He came out and we talked for as long as we needed to until all my questions were answered. I have an interest in the workings of things and have an engineering background, so I had a lot of questions and he was very patient. He also made sure we covered the important stuff that I didn't think to ask about as well. His sales methodology was very complete and low-pressure. He ran through many solar system scenarios with me, tweaking different options and variables until I was convinced that I was getting the solar system exactly as I wanted it. He understood that I didn't want to overproduce annually because of PNM's way of accounting for netmetered customers, and he never tried to push me into installing a system bigger than my needs required. SPbPES are SunPower brand installers too. Not just any installer is authorized to install this brand of panel and, if you do your research, you'll decide you definitely want these on your roof - not all solar panels are created equal! Once my wife and I were ready to commit, the subsequent process was totally painless as well. There was little waiting except when needed for completion of bureaucratic processes such as obtaining licenses and permits and applications from PNM and the county. SPbPES managed all of it for us. Installation and turn on went very smoothly as well. That's all I need to say about that. Sean's professionalism and his awesome charismatic demeanor made the entire process enjoyable. I found such value in Positive Energy Solar's business that I referred a friend directly to them for his solar install and, guess what? He was just as happy with their service as I was. If you need a photovoltaic solar system installed in New Mexico, call SunPower by Positive Energy Solar. I always call 3 contractors before I decide on anything - it's a good practice. Despite that, I'm fairly confident that anyone looking to install a solar system will decide on going with these guys.

Stellar expansion project!

We wanted to expand out solar array from 5 to 10 kWh (our old one was closing in on 8 yrs old) to max out what we could have as a residential system. I met Sean Torres through another very satisfied client and he made several trips to our house, was always on time, thorough and made sure we understood everything perfectly. The design visit was efficient and they even patiently took advice and drawings from our kids as to how they should set up the panels! Installation was on the day and time promised and went without a hitch despite having to meld together two entirely separate systems. The installation crew was respectful of our daily schedule, left the workspace cleaner than they found it, and were great at communicating with us. Kudos to the entire Positive Energy team and especially our sales contact Sean Torres for helping guide us through from beginning to end!

Solar power system installation

Positive Energy did everything they said they would do, within the timeline they proposed. There were no surprises or "add-ons" to deal with, which I greatly appreciated. Responses to my questions/concerns was always complete, timely, and professional. Sean Torres was there to assist from the original proposal to the completion of the final paperwork. He also kept me updated on the status of the NM tax credit program, and got me all the paperwork quickly to ensure I didn't miss out on that opportunity. The quality product, professionalism of Sean and the whole team, and reputation of Positive Energy made this a seamless and stress-free endeavor..

AS PROMISED - ON TIME AND TOTALLY AWESOME!

My wife and I came to NM in 1976 - to open a Solar Heating company - Back then a Federal Solar Credit for Tax Purposes was available but discontinued soon after we arrived. AND with that - we were out of business... Nevertheless - we have always kept abreast of the latest and greatest in solar - but didn't quite know when to get back in. Fortunately for us - two different friends recommended SUN POWER. I called - and Sean Torres - got back to me the same day. From that point on - every presentation - appt - and installation step was on the money. AND we had our first bill in July - with a $5.83 PNM admin fee - and ZERO dollars for usage or anything else...Sean - the Sun Power team - was and is completely available - knowledgeable - and everything worked and works as advertised. Our Satisfaction is 100% - and we are recommending SUN POWER - to everyone we meet. I know that you'll be pleased with the result. (Give Sean a call and he'll pass along our number to you if you have any questions.)

SunPower by Positive Energy Solar System Installation

SunPower by Positive Energy Solar was an absolute treat to work with. Top notch craftsmanship and professionalism! I'd have SunPower by Positive Energy Solar install for me again and Id put my name on the line in referring them. Satisfaction is imminent.

The Best

Positive Energy was referred to us by a neighbor who was very pleased with their quality and product ratings. We wanted a net-zero solution and JD Frye of Positive energy suggested we contact Medlin Mechanical, a local Geothermal expert. The two companies coordinated the activities necessary to provide a geothermal heat pump system to eliminate our propane heating system, and provide the electrical power for both the heat pump and all our other home electrical use. All the folks at Positive Energy were friendly, prompt, and professional in every way and we especially enjoyed the project engineering skills of Chadette Pfaff.

Excellent in every way

Excellent from first to last contact - sales, engineering, installation, communications, activation, final close out

Amazing People

My wife and I are amazingly happy and thankful for an incredible job well done! There have been countless positive interactions we have had with everyone involved with the installation of our PV system from Positive Energy Solar. It amazes us that we did not have a single issue or concern that even begins to approach a "negative experience." From the very first interaction with Karen who was knowledgable, polite, and punctual - through the installation with the entire team of folks including Andrea, Gray, Butch & Ryan - until the very last item where Chadette got us the invoice has been a flawless and pleasant experience. In addition to the direct interactions with the Positive Energy Solar, it was clear that the team has developed positive collegial relationships with county and state workers involved in the approval and tax filing process. Steve Marez from the county was professional, informative, and helpful in getting the new meter installed and the necessary paperwork completed. Mark Gaiser at the NM Energy, Minerals & Natural Resources Dept was also knowledgeable and efficient and a pleasure to work with. This is in large part due to the great relationships Positive Energy Solar has cultivated with these people. A HUGE help was also the Positive Energy checklist for filing the paperwork with the state which was an invaluable help and allowed the filing to go flawlessly. Thanks! And now we will hope for lots of photons to make electrons ;-)

Great service great people

Positive energy sales people were able to answer and take care of all my needs. They are very knoledgeable and very kind. They drove over an hour to see us a number of times. I highly recommend them. And the installers were top notch they did a great job in a very timely manner.

Phenomenal people and really fast!

As a new homeowner in the Las Cruces, NM area, I was wanting to explore solar energy possibilities and did a lot of research with various companies and investigated self install options. The great people at Positive Energy Solar (especially Crystal Lay and Mark Westbrock) were amazing to work with. After all my research and talking to several companies, I contacted Positive Energy in mid January of 2016. The system (6.5KV) was specced, ordered, installed and fully functional by 22 February! The team that was sent out to do the install were professional, maintained a very clean work environment and more than met expectations. All connections were clean and tight and the installation could not have gone better. I would strongly recommend anyone interested in solar energy in the Las Cruces area contact Positive Solar. Their pricing is competitive and they offer the highest quality service.

Solar installation

Wonderful to work with through the whole process. Took care of everything. Great people there from sales person (JD) to installers. Got it done when they said they would even when that meant they had to install it in the snow. Would recommend them to anyone!

Review Of Positive Energy Solar

From the initial call put in to Positive Energy Solar excellent service was provided. Our sales representative, Sean Torres, was very thorough in his initial assessment of the system for what we needed, which was refreshing since a rep from another company, felt our job was too small and only provided an exorbitant price. The design visit was very thorough, and all the Positive Energy Solar folks we dealt with honestly let us know what we would be getting, how it would be installed, and timelines for our planning as well. Throughout the entire project, and beyond, we felt we were informed. Sean was also extremely helpful in guiding us through the paper work to have the system approved, and importantly, to apply for the federal and state tax rebates. After speaking with others on their experiences with other solar companies, we highly recommend Positive Energy Solar.

Positive Energy has a Outstanding Team

Positive Energy makes the decision to go solar easy. We were able to sit down with Taylor Selby, who we knew from our community, in our home and look at variables and the best system for our needs. No big sales pitch; just the facts. Then once you sign on the dotted line you are introduced to a finely-tuned team at Positive Energy where each person has your needs and concerns at heart. Each person on the team has a niche and gets in meets you explains what they are going to do and does it in a professional manner. So a couple of guys came into the house to work on our electric panel and in ordinary conversation I determined that they are very knowledgable about the product and the work they are doing. They are all very friendly and like the company they are working for. This is a rare commodity in today's world in-and-of-itself; but they actually believe that installing solar systems will help to save the world. So it was a very Positive experience to have them in our home!

They truly care about customer service.

Personally, I experienced a few hiccups such as a lack of communication but once I complained. The manager and even people from corporate take all complaints very seriously. They are highly involved in the day-to-day operations. That is very refreshing. The installers and everyone were extremely polite.

Amazing Service

Used PSE based on a friend's referral who used their services and I couldn't be happier. The price was better than anything else around but the staff were the most amazing part of the this experience. The process was flawless and they helped us from beginning to end with intimate knowledge of cost/government rebates, finance options, our housing association variances/permits, representation at meetings, schematics, paperwork, etc. We couldn't be happier with everything this company represents and I have referred friends to them whenever possible!

Quality Organization

We have been very pleased with Positive Energy Solar on all aspects of the purchase, design and installation of solar for our home. Most of all the people really cared what we wanted and needed. Extremely impressed!

Great company and great equipment

Right-sized our system so that we have had zero electricity bills, selling a small amount back to the electric company.

Highly Recommend

We had a wonderful experience working with Positive Energy Solar from the initial meeting to the installation. Everything was clearly explained, and we had excellent communication with the whole team throughout the process. They did very professional work, and got it done ahead of schedule. We really appreciated the way that they coordinated with our roofers to install the stand-offs for the solar panels during the brief window after our old roof was torn off and our new roof was about to go on -- these guys are great!

Top Notch Operation

Positive Energy did a great job from start to finish. Any small issues we had were quickly addressed and the system went in as planned. Really a good experience all the way around. Would highly recommend them.

Excellent Installation

Positive Energy Solar provided excellent service from start to finish. Sean Torres was more thorough in his initial assessment of the system than the rep from another company, and, unlike the other rep, he did not press for a decision. The design visit was also very thorough. We knew just what we would be getting and how it would be installed. Throughout the planning and execution of the project we felt well informed, and everyone who worked on the project was friendly and eager to answer questions. Sean was also most helpful in guiding us through the paper work to have the system approved and to apply for the tax rebate. We recommend Positive Energy Solar without any reservations.

In the Land of Sunshine

We are glad to have the opportunity to do this review. As our ratings indicate, we are fully satisfied with everything done by Positive Energy Solar. The company has developed a reputation in our area for excellence indicated by more awards and local recognition than others. It is a very well organized business with a clear, customer-centric culture and well designed process steps. We only had to be involved minimally when truly needed for decisions and paperwork. The technical design, economic justification and beyond that the good we feel as we watch our meter run energy back into the grid are the rewards.

Excellent Work

All went as advertised and installation of system was completed in one working day. Crew was considerate, efficient, and clean. We would highly recommend Positive Energy Solar in Santa Fe, NM.