Positive Energy Solar

We have had Positive Energy Solar install our initial system, and then an add-on a few years later. Both times we were super-happy with their service and their products. We are now considering buying a whole-house battery backup system thru them.

Positive Energy has an excellent reputation, and it is a local company that operates with integrity. Every employee I interacted with was courteous, knowledgable, and responsive. The whole process was seamless and, frankly, easy. Especially since I didn’t have to spend a day on our roof in searing temperatures. The experience of upgrading our house with solar panels began with detailed conversations with Positive Energy's Jim Pettegrew. Jim answered each of our questions thoroughly, and not once did he pressure us. He told us that he and his colleagues would take the lead on virtually every phase of the installation, and that's exactly how it happened. Positive Energy not only installed the solar panels, they arranged the inspections, the bank loan and the application for the New Mexico solar energy tax credit. I thank everyone at Positive Solar for making this a truly positive experience!

Amended: After leaving the review below, the company contacted me and said the estimated cost for the panel removal and re-install was a mistake by a new employee and the sent a new quote that was in line with other electricians. Added a star back to my review for their responsiveness. First, the good. We've had our solar system for about 7-8 years now and it has worked flawlessly. The energy production has remained consistent and there have not been any issues with the installation. The installers were professional and courteous and worked quickly and cleanly. This was a while ago, so you can check other reviews to see how they are now. Now, the reason for the 3 star review. I recently looked into getting a new roof and was surprised to find that the roofing company would charge $4,000-5,000 to hire out the removal and re-installation of my 20 solar panels, which are on a flat roof mounted to weighted aluminum racks. When I called Positive Energy Solar, they said that if anyone else works on the system, it voids the warranty and their cost to remove/re-install would be closer to $9,000. On a flat roof, I can't imagine this is a particularly time or labor intensive job, so I can only assume that they have enough new installs scheduled to allow them to gouge the customers who have already paid for their systems. Additionally, when I purchased the system they had an app that allowed you to check on daily/weekly/monthly historical numbers. At some point, that turned into a subscription based app that will cost you $100/yr if you want the information about your historical solar production. Otherwise, all you can use the "free" app for is to check current system production, which isn't particularly useful. Anyway, I'm happy with my solar, but a bit frosty at their "support" to existing customers. If you're looking at new install, consider the life of your roof and what that will cost you down the road.

They came highly recommend by a friend of mine. The team worked together flawlessly. Took care of all inspections. Was accurate and on point. Made sure the solar values met my needs, and kept me informed as the project moved forward. My project manager was informed and the project went exactly as described to the day. Solar installation team were friendly, hard working, and had a good knowledge of the project and product. Their pricing was competitive and service quality was great.

My wife researched solar companies nationwide because there are shady business practices and worse financing lawsuits with large solar companies nationwide. Positive Energy is the only NM company that belongs to Amicus Solar cooperative. To be in the cooperative a company has to follow ethical business practices and companies in Amicus are careful about who they work with for financing for their clients so that you, as the buyer, don’t get unexpected and hidden upfront fees. Positive Energy is local, their service technicians and customer care is local and the lenders they work with are using programs that are transparent about what you’re paying for. They ensured the permits were filed and inspections completed with PNM. They provided updates on progress and any delays with permits. They treated us like we mattered and addressed our questions along the way. We had a great experience with Positive Energy from start to finish.

Outstanding Service, Knowledge & Dedication

I live in a condo unit in a 1950s neighborhood in Santa Fe, NM. The electrical service in the neighborhood and the condo is not to the newest standard, plus there was only limited exterior wall space for installing the various electrical components needed. In summary, designing and installing the system was a challenge. Prior to Positive Energy Solar, I had contacted two other local solar installation firms, who were interested in the project, but ultimately lacked the knowledge, resources, and/or dedication to come up with a design. I had given up hope that it could be done, until someone shared their positive experience with Maria Hondros, a Sales Advisor at Positive Energy Solar, who exceeded all my expectations. She was extremely knowledgeable, dedicated and well connected to come up with a design that took all the constraints into consideration. At one point the design was about to be determined as not feasible due to some technical calculations. She took it upon herself to review the calculations and detected an error in the spreadsheet that was used by others in the calculation. The project manager and installation crew were also a joy to work with. In summary, I can highly recommend the entire team at Positive Energy Solar, and in particular the Sales Advisor Maria Hondros. Without her knowledge and dedication, I don’t believe I would have been able to get solar panels installed.

Excellent Customer Service

Our experience with Maria Hondros, Zach Hall and the rest of the crew was nothing but positive. They are all professionals, who explained the process and answered all of our questions and concerns thoroughly. It's not a quick process, but we feel certain it will be worth every penny. My mom and her husband had the same positive experience. We all highly recommend Positive Energy Solar.

A pleasure to work with!

I have nothing but wonderful things to say about this company. All of their employees are friendly, courteous, extremely knowledgeable, and very easy to work with. They did all the work in getting me through the extremely tedious process of permitting and inspections. The Sales and Project Managers were extremely helpful and answered all of my questions promptly. I highly recommend them.

A Very Professional Company

Positive Energy Solar installed a ground solar array on our property four months ago. On installation, everything worked perfectly. The array and associated electrical installations still work perfectly. The support and installation team worked perfectly, even supporting us in getting the requisite permits. They have also performed well in answering follow-up questions. I suspect it helps that they are employee owned. An all-around fine company.

Extremely Positive Experience!

I enthusiastically and wholeheartedly recommend Positive Energy Solar. I've been trying to make attempts to do my part in being environmentally responsible and was looking for a company that was equally committed and caring. From the very first interaction to the final project closeout, Positive Energy was amazing. Every member of their team that I interacted with was professional, competent, respectful, timely, and "positive" :-) My wife and I are high-maintenance, and at times probably annoying, customers, wanting to know all the details about a project, and every person at Positive Energy was patient, thorough, and comprehensive in their dealings with us. We had recently embarked on some other projects at our house (floors, painting, minor renovations), and had several frustrating issues; however, with Positive Energy Solar, everything was done right. In fact, I texted my wife a couple of times and stated about Positive Energy "this is how a company should be run!" We were approached by a couple of other solar companies in town, and I got an estimate from one of them. They did a slick sales job, but when I tried to contact them to follow up, it was a nightmare - they subcontracted everything out, had no local support, were disorganized, etc. In contrast, Positive Energy Solar, is based locally in Albuquerque and New Mexico, were always responsive, have their own sales, project management, engineers and installers (they do subcontract the roofing prep and finish, but have a good partner). Positive Energy managed the project like a real engineering project, and shared all the details with me. Special shoutout to Jeremy, Will, and Dionne (I don't recall the names of the engineers and installers) for being so helpful and professional.

I had a great interaction with the company

UPDATED: After I was confused about the bill Muhamed smoothed things out and I couldn't be happier. This company goes the extra mile to make sure you are happy, even well after the project is complete.

Positive Energy Solar Provides a Great Product

I have been very satisfied with Positive Energy Solar as my solar contractor. The installation process was a little slow, but they kept us informed about the progress all along. The biggest problem was getting inspector to the project. The installation is small, 9 panels, but it is producing 15 kwh or more each day.

Awesome job!

They were detailed, communicative, organized and prompt. Whole process was explained in great detail and all of the milestones were hit right on time. When minor issues arose they were addressed immediately and throughly. Highly recommend these guys (especially because we have neighbors that have used other companies, and there experience was awful.) They were jealous of how easy our installation was.

Very satisfied

Awesome team at PES. I went with them after 3 neighbors had excellent experiences with this local company, as their customer service is top-notch. Muhamed (sales adviser) is super quick to respond to questions and helped us with a custom roof installation. Zack (project manager) helped us trouble-shoot several house-specific issues and the installation was prompt and problem-free. They offered a competitive price and equipped my house with a modern solar system on an on-target timeline. They navigated the PNM net-metering activation with ease and on time even during pandemic times, and set up all the paperwork I need for a tax credit. System works great! I said goodbye to my electrical bill after the first month of use. Why wait?

Supremely Competent and Respectful

From our opening conversation through final installation, every interaction with Positive Energy Solar was extraordinarily pleasant. The team is knowledgeable, kind, clear, honest, and respectful, and they answered each of my questions quickly and directly. The whole process felt deeply humane, and I couldn’t be more appreciative.

An Excellent Project

We have been extremely happy with Positive Energy Solar and its work over the entire duration of the project.  From our first exploratory meetings through PNM’s final meter set and inspection, the entire PES team was technically sound, focussed and efficient, and always willing to interact with us about any question. And all that within the constraints imposed by Covid-19.  Working with PES has been a uniformly excellent experience.

I am very much Positive with Positive Energy Solar

Jobs completed as promised, done with amazing craftsmanship. One item under warranty was helpfully replaced by technician Kennyy Markowitz. He was personable neat and very helpful. He explained what he was doing and success, I can monitor my Solar Power again. Thank you Kenny and THANK YOU PES!

Exceptional Customer Service

We worked with numerous Positive Energy staff over the course of our project, including Sales Personnel, Engineers, and Installation Technicians. Everyone treated us with the highest degree of respect and provided exceptional customer service. They made numerous onsite visits (wearing masks), and provided quick response and answers to questions we had. When a new, more efficient panel came out on market, they contacted us to let us know and demonstrated how we would benefit financially and in energy production from making a change. They even brought their own porta potty to the job site so they wouldn't jeopardize our home and/or their staff with potential COVID. If we had to do this project all over again, we'd pick Positive Energy Solar in a heartbeat!

Great people = Great company

Absolutely great purchase/installation experience with Positive Solar. Joy is seeing your meter run backwards!

Thorough and supportive from start to finish

Positive Energy Solar was responsive and helpful from the time we first called, through our decision-making process, and throughout the planning and installation of our system. Dave went over the options with us and answered all our questions, Zach worked with us to plan our system and guide us through the necessary steps with PNM and the recommended electrician, who was also very helpful and efficient, and the installation went smoothly and as planned. Dave also followed up with us to be sure the system was working as it should. We are very pleased with Positive Energy and would recommend them wholeheartedly to anyone considering a solar installation.

Top of the Line

Positive Energy Solar just completed a ground installation of solar panels at my house. They were completely professional throughout the process, the work they did was excellent, and the equipment they provided was of the best quality. I recommend them 100%. Give them a call.

Solar power

Great solar system, excellent workmanship, very professional people, they got the job done before due date, from start to finish they were excellent, would definitely recommend them to anybody.

Couldn't be more pleased!

Our experience with SunPower by Positive Energy Solar couldn't have been easier or more professional. Our contact, Taylor Selby, explained everything clearly, giving us various options to choose from, both in terms of how much solar we wanted to install and whether we wanted to pay up front or choose a pay-as-you-generate plan. Everyone we dealt with was professional and courteous and we got our panels installed in a timely manner. We are now enjoying our website monitor that tells us every day how much electricity we have generated. Between our solar array and our new electric car, we are thrilled to be "part of the solution."

Personal review

We are very happy with the service and the equipment. Very easy to work with, and very efficient.

Love Solar

Had a couple of miner bumps but overall things went very well. Clean installation...would highly recommend. Love the results.

Positive Energy Solar

We had our system installed fall of 2015. Kopavi Rubens was my sales advisor and he went above and beyond to make sure we got exactly what we wanted. We had 3 solar companies give us quotes and Positive energy solar was the only company that wanted to work with me to install the system on my back garage. Our system has been working perfectly. The Sun Power Maxeon cells are the best on the market. Kopave handled all the issues with PNM and permits I didn't have to worry about anything. The timeline he laid out at the beginning was very accurate. And the install went as predicted. The install team was fantastic, they cleaned up everything cleaner than it was before they started and it was a super professional installation. I just can't say enough good things about the whole process. We have been making 2000KW more per year than we use. I feel the system was sized perfectly.

Solar Panels

The sales, HOA approval, and installation process, from beginning to end, was all very professional. Coordination with the roofer also went very well. The entire group was a pleasure to work with; I highly recommend them

Awesome Experience with SunPower by Positive Energy Solar

We can't say enough good things about SunPower by Positive Energy Solar. Our salesperson Dave Thomas, project manager Jake Schreiner, the installation crew, all were outstanding to work with, knowledgeable, and clearly passionate about their company, product and solar in general. Everything was communicated clearly, followed up on promptly, and delivered on schedule and at the agreed upon price. It was truly a painless process start to finish. The installation is impeccable. Even the city electrical inspector commented on the exceptional quality of the work that this company performs. A lot of factors went into our decision to choose Positive Energy over the competition including reputation, equipment quality, and long term value of the system. We're extremely happy with the choice we made and excited to be getting our electricity from the sun!

Best Home Improvement Experience Ever

Everyone we met, either in person or on the phone, was outstanding in terms of wanting to help us and having the knowledge and experience to do their job right. Our install was done by a crew of five, three of whom have their electrician license. Using two trucks full of equipment they installed our 20 panel system in 6 and 1/2 hours. The skill and politeness of our crew was amazing. Our salesman, Donald Wiklund, and our project manager, Dave Levine, made sure that we knew everything there is to know about Sunpower by Positive Energy Solar. The warranties on their panels and workmanship are good for 25 years. Using their ap we can see the system working in real time on our home WiFi

Very pleased

Having talked to several companies over a couple of years my wife and I were unsure this was the way to go. I was at an event and SunPower by Positive Energy Solar had a booth. After talking to Troy Guglielmina I decided to set up an appoint and learn more. We learned about the quality of their panels and and the warranty they had. His knowledge of his product and the information he provided was very helpful. We had the solar system they designed and we wanted installed. They took care of everything and kept us informed through the whole install. The workmanship was nice and clean and very professional. When completed we couldn't even tell they had been here. We have had it for several months now and could not be any happier with how it's performing. My wife and I highly recommend Troy and the crew at Positive Energy. Tim and Theresa Moore