Positive Energy Solar

Amended: After leaving the review below, the company contacted me and said the estimated cost for the panel removal and re-install was a mistake by a new employee and the sent a new quote that was in line with other electricians. Added a star back to my review for their responsiveness. First, the good. We've had our solar system for about 7-8 years now and it has worked flawlessly. The energy production has remained consistent and there have not been any issues with the installation. The installers were professional and courteous and worked quickly and cleanly. This was a while ago, so you can check other reviews to see how they are now. Now, the reason for the 3 star review. I recently looked into getting a new roof and was surprised to find that the roofing company would charge $4,000-5,000 to hire out the removal and re-installation of my 20 solar panels, which are on a flat roof mounted to weighted aluminum racks. When I called Positive Energy Solar, they said that if anyone else works on the system, it voids the warranty and their cost to remove/re-install would be closer to $9,000. On a flat roof, I can't imagine this is a particularly time or labor intensive job, so I can only assume that they have enough new installs scheduled to allow them to gouge the customers who have already paid for their systems. Additionally, when I purchased the system they had an app that allowed you to check on daily/weekly/monthly historical numbers. At some point, that turned into a subscription based app that will cost you $100/yr if you want the information about your historical solar production. Otherwise, all you can use the "free" app for is to check current system production, which isn't particularly useful. Anyway, I'm happy with my solar, but a bit frosty at their "support" to existing customers. If you're looking at new install, consider the life of your roof and what that will cost you down the road.

Positive Energy Solar Provides a Great Product

I have been very satisfied with Positive Energy Solar as my solar contractor. The installation process was a little slow, but they kept us informed about the progress all along. The biggest problem was getting inspector to the project. The installation is small, 9 panels, but it is producing 15 kwh or more each day.

They truly care about customer service.

Personally, I experienced a few hiccups such as a lack of communication but once I complained. The manager and even people from corporate take all complaints very seriously. They are highly involved in the day-to-day operations. That is very refreshing. The installers and everyone were extremely polite.

Really Good Experience

Really Good Experience

I`ve worked with Positive Energy on 3 separate jobs, and I am comfortable recommending them to others. I`ve always been happy with the quality of work provided from Positive Energy.

Regarding the "work corrections needed before the building permit was signed off" -- there was a slight delay in verifying the design of the ballasts to support the PV array, but this was resolved quickly.

Positive Energy was a relatively expensive choice, but I like the overall installation. PS I am still not happy with SunPower`s online monitoring display about which there was some correspondence in the middle of 2009.