Karen Chandler | Tuckerton, New Jersey | 01/21/2023
Great choice and excellent service
We have had our solar system installed a few ago and are very great ful each and every month when our electric bill arrives. David at Posigen far succeeded our installation and all customer service ever since. They always promptly answer our questions and concerns. Thanks to David and his team we are so blessed to have met your company.
User in New Orleans | New Orleans, Louisiana | 12/15/2022
A hot mess
This has taken forever and isn't finished yet. After signing the contract they pretty much disappeared. Have not been able to reach the sales rep since then. They did two partial installations rather than one. Set my breaker box on fire and just told me it's fine. Never respond to any calls. Like literally never. "I'll have someone contact you" was the consistent response from the customer service that must be outsourced because they know nothing and have access to nothing. Only got of their asses once I involved the city. Last I heard from them was them robocalling (with a person) my telling me everything is done and ready....when it actually isn't. When I told the person on the phone that it wasn't done, the response was. ..yes you guessed it "I'll have someone contact you" and as with previous promises nobody ever contacts me.
Brian | Philadelphia, Pennsylvania | 11/11/2022
Happy to breach a signed contract
I signed a contract with Posigen for $20,000 to install 12 solar panels. 4 months later they said the project would now cost $60,000 without providing any paperwork to back up their claim. Don't trust a word they say
L Stevens | Wayne, Oklahoma | 10/18/2022
Solar Hot Water Heather
It is one month now that my solar hot water heater in leaking in the dip pan and no one has come to my house. I have called several times to get this solar hot water heater removed. It will be Ten Years in March this Solar Hot Water Heater was installed. It doesn't seem like no-one at that company wants to help. I would not recommend this company. Very poor management.
Sylvia Castellanos | Glenside, Pennsylvania | 10/13/2022
Didn't even reach first base
This is the experience I had with the Plymouth Meeting PA office of PosiGen. The technicians were supposed to come to my house today at 11:00 for an initial meeting. In preparing for this, I had sent them copies of my PECO bill and some recent photographs of the roof. Google Maps, which these companies use, do not update photographs very often, and it displayed a lot of branches around the roof which I have since cut down. Thus I sent photographs showing that the roof was bare and there were no branches around it. So when at 11:10 I called in to verify that the men were on their way, I was in for a big surprise. The woman told me that the technicians only use Google maps photos to assess the suitability of the roof, and this is a step they follow rigidly. She had to positively plead with them to use my updated photos instead. By the time they agreed to do this, there wasn’t enough time for them to conduct the needed studies before coming to my house by 11:00. Thus this morning they had told her to cancel the appointment…but she’d forgotten to let me know. We have not even completed the first step in the process and they have displayed breathtaking rigidity and carelessness about something as simple as changing our appointment. Installing solar panels is a complex project calling for flexibility and high professional standards of performance. This is not a company I want to put to the test if it cannot even be trusted to use updated photos and keep the customer abreast of scheduling changes. There are many solar companies. I am passing on Posigen.
Gemma | New Orleans, Louisiana | 10/11/2022
System Broken, No Repairs or Contact, Back to High Entergy Bills
Surprise, back to high Entergy bills again. Posigen said (after many frustrating attempts to get through) that they flagged it not working a month before. Never called or came. After I called many times, disconnected many time (don't use their call back - no one ever calls back) I got a customer care manager. She put me on hold a long time to tell me she knows nothing and will call me back. They keep getting new customers, installing old used shoddy material and cannot maintain the system and have the worst customer service (not the people the system). They need to be stopped from getting new customers until they are able to service their existing customers.
Paul Atwater | Meriden, Connecticut | 09/25/2022
Great company to work with by far the best prices nice low profile panels 1 day installation clean and neat highly recommend
Derrick Chresfield | New Orleans, Louisiana | 09/17/2022
Incomplete
No contact person No communication No follow-up
Ab | Philadelphia, Pennsylvania | 09/01/2022
Installation is not yet completed.
I am waiting for a reschedule date and time for the installation guys to return to complete the installation of my solar system at 5416 Market st Philadelphia PA19139. Thanks, Abubacar Corneh
Captain Roger | Windsor Locks, Connecticut | 05/13/2022
The Good The Bad and The Ugly
The Good: 356KW is my break-even point. I save $50 - to $60 a month. Initial contact was professional 1st year savings exceeded expectations App provides basic info The Bad: Leaky Roof - Months to resolve The Ugly: Forever to repair damage to ceiling and paint (Great job when finally completed) Get the right person and they can make it happen. All are great to work with, so the problem lies with corporate structure.
