PlugPV

Buyer beware

They pulled a bait and switch with the price. They tell you a great price cheaper then your current electric bill, but what they don’t tell you upfront is that within the 1st 15 months you have to pay an additional 12k or your bill goes up by $100 a month for the life of the loan. That will be more than I was paying for electric. I’m now losing money. They bury that in the fine print of the contract. Very unethical

Thank you, Carmen! Gloria Dejesus 8 reviews·1 photo 5 days ago New PlugPV what is there to say.. PERFECT ION!! This experience was painless. Glenn is Simply Amazing he not only explained everything at every step of the way he also kept us is in the loop about every … More Photo 1 in review by Gloria Dejesus PlugPV (Owner) 4 days ago Thank you, Gloria! People also ask Is plug pv legit? How long has PlugPV been in business? Who is the CEO of Plug PV? Feedback Reddit https://www.reddit.com › comments anyone have experience with PlugPV? : r/solar Jan 23, 2023 — I have gotten quotes on energysage.com and also from TESLA, PlugPV seems have beaten all of them at $3.10/watt for installation in MA. I am surprised that ... I'm in MA, I work in the industry (not for any of the companies mentioned in your post) ... More Top answer · 3 votes The Better Business Bureau revoked their accreditation on June 27th of this year. More 2 votes Quoted $99921 for a 16.4 kW system in NY with PlugPV. I could use some help to ... Jul 26, 2022 PlugPV vs PoSwur : r/solar - Reddit Jan 29, 2023 SolarReviews https://www.solarreviews.com › pl... PlugPV solar reviews, complaints, address & solar panels cost PlugPV Solar was definitely the right choice for us. Crystal clear communication, excellent service, and an impeccable installation. I cannot recommend them ... 4.3 (34) EnergySage https://www.energysage.com › plu... PlugPV - Profile & Reviews - 2024 From inquiry to completion, the process for obtaining solar energy was easy with PlugPv. The team was transparent about the process and very timely in their ... 5.0 (139) Better Business Bureau https://www.bbb.org › profile › cu... PlugPV LLC | Reviews | Better Business Bureau® Profile They did a fantastic job! Really fast installation and really high quality craftsmanship. Everyone was super friendly. The price I got from PlugPV was also the ... Better Business Bureau https://www.bbb.org › troy › profile PlugPV LLC | Better Business Bureau® Profile Most Recent Customer Review I had my panels installed in Dec of 2022. The install took awhile but they stayed in touch. PlugPV https://plugpv.com PlugPV: Home Everyone at Plug PV have been incredible individuals. So kind and 100% responsive all the time, no matter what time it was. Careers About Solar Battery Ev Charging Monitoring Refer A Friend Angie's List https://www.angi.com › troy › plu... PlugPV Reviews - Troy, NY PlugPV's customer service fell very short of their customer's expectations when relating to servicing a system malfunction. Multiple no-shows and no callbacks ( ... 4.4 (7) Glassdoor https://www.glassdoor.com › Empl... PlugPV - The bad side of the Solar Industry Pros: Income potential. Owners are good people. Work life balance. Cons: Poor sales management. Unethical and questionable sales tactics. Facebook https://m.facebook.com › plugpv Plug PV | Troy NY PlugPV is a turnkey residential solar energy provider servicing customers in the Capital Region. We 4.3 (51) People also search for Plugpv reviews complaints Plugpv reviews reddit Plugpv reviews bbb Plug PV lawsuit Plugpv reviews yelp PlugPV cost Follow this search Myers Corner, New York - From your device Update location Terms Marcus Ulloa Local Guide·19 reviews·2 photos So we started this process in March of 2024 and we're led to believe that it would most likely be up and running by some time in June. Just in time to get summer sun and build up credits for winter. Finally it is up in September all of summer is missed and now we are stuck with a payment and paying for electricity at the same time which is not an easy bill for us to foot. We called them to have them help since we were misled and after multiple conversations about we continue to be ghosted on the subject. Dontae one of our sales people felt so bad he brought $800 of his own cash to try and help, which we rejected. The small amount that it would cost plug pv to show they appreciate customers is nothing to a large company when these rare occasions occur. Point being if you have a situation where things go well I'm sure you will have a good experience. But if they don't go well they have proven by my situation they don't care about their customers. They have our contract and money and feel no need to help you out.

Very Sunny Experience

From inquiry to completion, the process for obtaining solar energy was easy with PlugPv. The team was transparent about the process and very timely in their communication with me throughout each step. The team was very hands on with the project and took the stress out of the entire process.

Solar installation made easy

Solar consultant Rich Riepma-Hosier is a great example of someone who, when they believe so strongly in their product and their company, doesn’t come across as a salesman. He was informative but not pushy. He was patient with my many questions to the point of being enthusiastic to keep teaching and explaining. We constantly lost track of time. The process went smoothly. The install was problem free. PlugPV does every part of the process. No subcontracting. One team. We are excited to watch our meter run in reverse and to utilize the sun to make electricity. With our busy lives this project seemed too time consuming. PlugPV made it very easy. If you have been thinking about solar I highly recommend you reach out to Rich and PlugPV.

I highly recommend Plug PV for going solar.

From the very start, working with Matthew Gaudin (Solar Consultant) has been a pleasure. He explained everything in detail and helped me with every step of the process making it so easy. Always available to answer every question I had. It was a great experience working with Matthew. Also want to say the install crew was pleasant and knowledgeable and did an excellent job. And Unique, project manager, was also helpful and kept me updated with what was going on with the project. This a great company!

Great experience with our solar installation

My wife and I are very happy with the installation of our photo voltaic system and very happy with our experience with PlugPV. Jarred, the sales rep did a great job designing a system for our needs and Wendy was a great project Manager. The instalation crew was friendly, professional and efficient. Every concern we had along the process was addressed in a reasonable time frame. The instalation crew was professional and efficient as well as friendly. Our new system now seems to be performing very good. We could not be more satisfied with the whole project. Andy

new client

Every step of the way was respectful, knowledgeable, and efficient. Looking forward to the drop in my electric bill and to knowing my carbon footprint is smaller than it was before. Thanks for excellent service.

Terrible company

If there was an option for no stars that’s what I would give. Yay for solar but steer clear of this company for sure if you value your home and like it intact and undamaged. The sales guy was sweet as pie, every thing seemed seamless. He was overly helpful and accommodating. When the stuff hit the fan he went MIA. The customer service leaves more than a lot to be desired. First year the solar was on my house I had no idea how much I made vs how much I banked vs how much I used as the app never worked despite multiple texts, phone calls and emails not only to my sales rep but the service department as well. Now let’s move on to the fact that the roofer they hired was less than professional, roamed around my property complaining to me about all the plywood he needed to use and I found nails and other debris in my yard all summer. Fast forward 6 months when the mold started growing in my walls from the poor workmanship and leaking roof which was documented by 3 different professionals who came to assess the damage but vehemently denied by Plug PV. They had had to have their guys come to my home twice before they acknowledged there even was a leak and at that only did because I had a reputable roofer here to show them damage they could not deny. And that they still refuse to take responsibility for anything. Their management team bold faced lied to me, threw the roofer they hired under the bus (later discovered he wasn’t even a real roofer) and are trying to punt all the costs for repairs back to me although they GC the entire project. They are sneaky and underhanded. No integrity at all with this company. Run and run fast.

Getting solar panels was not on my to do list, however, meeting Cam from PlugPV helped me understand the benefits and savings. The company took care of everything and was very responsive and supportive

Solar made easy with great service!

PlugPV Solar was definitely the right choice for us. Crystal clear communication, excellent service, and an impeccable installation. I cannot recommend them highly enough. Senior Energy Consultant Christian Fitzgerald was patient with all of my questions, clear and direct with his answers, and checked in with me every step of the way. And the installers were outstanding, carefully working all over our 200 year-old house, and left the property SPOTLESS. 10/10!!!

Very good company to work with.

Through this whole process I have dealt with Martha Dahl EV Project Manager for PlugPV.This LADY goes above and beyond to help her customers. She has called me many times after hours with updates and even when she is home or on vacation. Martha makes me feel like I'm part of her family and i TRUST what she tells me. this is my second review for her and I'm telling PLUGPV that they should clone here because she's that good. THANK YOU MARTHA DAHL

Solar Panel Install

Solar Panel Installation I first met the salesman (Nick Azadian) from Plug PV during August 2022. At this time, I was already contemplating a solar panel installation on my roof. My response to Nick was I want solid black panels; 400 watts each, panel life 25 years and it would not be installed until April 2023. Nick’s response; not a problem. My 40 years’ experience was in the building trades, site operation, facilities engineering, and maintenance of a large industrial site. As Nick and I began speaking about my expectations I told him I was anal-retentive and the installation (wiring) would be totally concealed. I wanted all the wiring to enter into my attic, they would use an existing chase (2” PVC conduit) from my attic to the basement where my electric panel is located. The crew arrived on April 10, 2023 at 8:30am. Matt was the foreman and Eugene was the electrician. Matt and his crew of 4 completed the install the same day leaving the site at 5:15pm. The install went active (all inspection and meter swap) on April 18, 2023. Project manager was Chris Hayes, him and I had many conversations about my expectations and he assured me Plug PV would meet/exceed my expectations. As the attached pictures illustrate, I received exactly what I was expecting: a neat clean professional installation. I waited to do this review because I wanted to have history on the reliability of the install. No problems to date (8/17/2023), very pleased with the output overall at 3.62MWH or 3,620KWH. I highly recommend this company.

Inadequate Customer Service

Bottom Line Up Front, Buy Solar Panels from another company that can sell, install, and service the system when something goes wrong. PlugPV's customer service fell very short of their customer's expectations when relating to servicing a system malfunction. Multiple no-shows and no callbacks (or late callbacks) require me to call back for the appropriate service to my system, then remind them numerous times who I am and why I need them. PlugPV does not care if their customers pay for the panels and an electric bill or act urgently to get a technician to their house and make it right. Their focus is sell and install not fostering customer relationships. In April 2023, we received a bill ($40) for electricity – no big deal. It happens once a year, then our credits catch up, and we owe nothing. In May 2023, we received another bill ($120) for electricity – something had to be wrong; Monday, I went to call PlugPV, and they called me something was wrong with the system and that they would send someone out to fix it. On 5 June 2023, we spoke and could not get to our house for three weeks; a 28 June appointment is scheduled. 28 June 2023, no one shows, no one calls. 30 June 2023, I called their customer service, and PlugPV said they did not have the right part, so they did not come. I understand that; no need to waste everyone's time, but not calling to tell their customer to tell them, this is very off. They said they couldn't be back for another three weeks; AGAIN, three more weeks in peak production time, and PlugPV puts me off again. I ask them to schedule me immediately, and I want to speak with their manager. In July 2023, we received another bill ($220) for electricity – I have been monitoring the system now, and we are not and have not been producing enough electricity to cover our electric bill (since April). 5 July 2023, I speak to A.J., the customer service manager; he can have someone at the house on Friday; excellent, now we are getting somewhere. 7 July 2023, the PlugPV technician comes as scheduled and runs the line to get back up the monitoring; while running diagnostics, there are other error codes. Someone will call tomorrow to get me a follow-up appointment. 17 July 2023, No callback, no appointment; I call back and talk to someone, speak to another customer service representative who says I have an appointment on 31 July 2023. No one ever told me; I called to see what PlugPV offers under warranty due to the system being down for so long (April partial month through now July); if the system produces, they may reimburse, give or take 10%, ok hopefully, we can make this right (wrong). 24 July 2023, Speak to A.J., who has no idea who I am; they will get someone out there on 31 July 2023, and he asked me to send him all my bills to see what the under-production looks like. 26 July 2023, I send him all the electric bills and a spreadsheet that shows a 6720 kWh deficit from last year to this year. 31 July 2023, No one shows, no one calls, and no response to the email I sent them. On 1 August 2023, I called A.J. back; he still did not know who I was; he would try and get someone there asap, and he did; later that day, they got a technician there and replaced the faulty part. He also says he will get to the email I sent and have a response by the end of the day or tomorrow. 2 August 2023, no information back on the email I sent. 3 August 2023, A.J. responds and says since my system produces well the years before, everything equals out, and there is nothing they will do for me, maybe in July of 2024 if we under produce they could possibly try and make it right. I called A.J. back – four months of the system underproducing, three months of paying both solar loan for the panels and an electric bill ($380, plus this month's bill, maybe some in September), the added stress for two no-calls, no shows, two appointments, a dozen calls to them, and six weeks of delays due to their ability to get to my house and they brush us off. They have not monitored our system for over a year; it is four years old. When everything goes as it is supposed to, the system works great; however, it is evident that PlugPV’s response to something going wrong is inadequate. I am pretty reasonable; if PlugPV had the system fixed in a week, we would have been happy with everything. If I had felt like a valued customer at any point during this process, I would not be writing this. Solar is worth it; find a different company to do business with.

Highly recommend PlugTV for your solar needs

I highly recommend PlugTv if you are thinking of going solar. From the initial phone calls with Matt Gaudin and him guiding me through the applications and paperwork, With him answering all of my questions no matter how small. (he was very patient with me) He guided me through the entire experience. Felix(the project manager) who called or emailed me to update me through every step of the process(even if i was just thinking about the install, he called to update me) And Crew one, was super fast and efficient with their install. They were very knowledgeable and answered all of my questions. This company is number one in my book. I wish i had done this sooner. They are amazing!!

Excellent Service

It was an excellent experience with Plug Pv. Information provided throughout the entire process was detailed and timely. Staff were patient, respectful but above all very friendly. Process ran smoothly and efficiently during all phases of the project! PlugPv is the best in what they do!

Excellent Customer - Knowlegeable Team

The Team at PlugPV have been excellent. From Paul Bandriwsky our Solar Consultant, who was there every step of the way, to Martha Dahl our EV Project Manager, who was there to answer any and all questions including g dealing with the permits and regulations from our Town and ConEd. We want to thank them so much for working working with us and taking a chance on us when no other Solar Program would, especially with our tree issue. Today I can say that we have Solar and say Bye Bye to the high ConEd Bills. Thank you so much Plug PV. Your Customer Service skills are on par with the Best!

Run Away

If I could give no stars, I would. Please stay away at all cost if you want to walk away with a home that is not damaged. I was very excited to get solar on my 2-year-old home. It seemed like the logical next step. While the sale team was very nice the customer service is a nightmare in particularly, Gina Kowalski. I can't tell you the number of times I've had to chase this woman down to get an answer or figure out the next steps of what's going on. If that wasn't the worst of it, I had debris left around my home, their workers use my lawn as their personal bathroom, I had a screw damage a tire, I had a roofing nail go through my foot, and they improperly did the panels in a section of my home which led to my roof leaking. They refuse the pay for the cost of fixing the wet ceiling damage, stating it was improper roof installation but the roof was redone on Jan of 23 and it had rained since then. When I called about the issue they had a guy come out and was on the roof for over an hour fixing the panels. Their team lead, AJ Fudge refused to acknowledge their poor craftsmanship and punted the cost back to me. Run away from this company and find someone else or you'll be left paying out of pocket.

It was an excellent experience from start to finish on the project.

From start to finding the project was quick, easy and smooth. They took care of everything from the inspections to the permits and everything in between. Wendy Mueller was an awesome project coordinator getting all the parts to move at once, and Cameron was great at answering questions and communicating at all hours of the day and night. We had a great experience, and would highly recommend Plug PV

A Ray of Sunshine!

We had the pleasure of working with Roger Wiseman and Project Manager Wendy Mueller. Roger was wonderful! Sat with us for hours discussing and reviewing the pros and cons specific to our residence. Helped us with the financing and explained the process. Wendy handled ALL the work organization, permit approvals and contacts with Electric company, building dept, etc. Thanks to all of their hard work and attention to detail the entire electrical upgrade and array installation was completed in a single day by a VERY qualified crew! I highly recommend Roger and the PlugPV team if your serious about solar, and why wouldn't you be?!

PlugPv solar installation

My husband and I would like to thank Louis Esquina for all his help and support through the process of solar installation. Without all his help, especially with hurricane Ian, we would have been lost. He went over and above what we expected to keep us up-to-date during the entire process.

Great Company

I am very pleased with the installation of my solar panels. The team who assisted me which included Martha Dahl and Mark Edward's were great. They were very responsive throughout the installation process. I would recommend them to anyone who is looking to get solar panels installed. Thanks Team!

Great Experience Front to Back

Once I made the decision to go solar, I chose PlugPV because of the price they gave and the reviews from previous customers looked to be rather positive. The first person I dealt with was Brett and he was really a great resource for guidance through each step of the process. He was able to make recommendations about things about which I was unsure, while also being receptive to other ideas I had for the size of the system being installed. He even explained why maybe a battery, which I was leaning towards originally, was not the best choice for my system and that allowed me to save a good amount of money to instead install a portable generator that will probably not get much usage. There was also a long wait, over a year, to get a battery. He listened to my reasoning for wanting a larger system and acknowledged that, with the net metering billing, I may lose some of my credits when it reset, and I was okay with that. I had quite a few questions and, if he couldn't answer them himself, he would direct the question to someone who could. He was incredibly responsive! The next person I spoke with was Wendy. She answered many of my questions, as well, and was also very responsive. She made the gears turn with paperwork and coordinating the timeline. She also made sure all my questions were answered and found the right person to ask if she didn't know the answer. She is the person that I communicated with the most and was very pleasant each time. She was able to forward a question to the Service Dept. about what appeared to be production discrepancies but they were able to explain what was happening. There were a few things that occurred that weren't positive but they were not enough to make me change my rating to 4 stars. One was the response time from the Service Dept, which was a about two to two-and-a-half months for my question but the question was not a pressing one. Another was that there were some nails that found their way onto my lawn, which I picked up before they ended up in my mower's tires. I understand this happens and they were aluminum so, therefore, would not be picked up by a magnet. Lastly, the installation had to be broken into two parts, as the crew needed to leave early during the first visit due to a family emergency. I can't really fault someone for that. All-in-all, everyone I dealt with was professional and friendly and I did not feel like anyone was trying to rush me off the phone or anything. I would go with PlugPV for my solar needs again.

Great Customer Service

Great customer service the entire way through the process. A roof was integrated into my loan. My sales person Tony was available at all hours and very responsive. I would recommend this company to all of my friends.

Great experience with PlugPV

The whole PlugPV team was great. Initial sales, design and engineering, the onsite prep and install team, financing, project management; it was all first rate. Special thanks to Oscar, Wendy, Justin, and Robert. I would definitely recommend PlugPV to anyone considering solar power.