S. Sipperly | Greenwich, New York | 12/12/2025
PlugPV - AWFUL COMPANY - DO NOT GO WITH THEM!
Subject: Formal Complaint and Request for Resolution – Incomplete & Mishandled Project I am writing to formally document a series of serious issues with my installation and to request that this project be brought to a proper and complete resolution. 1. Failure to Coordinate Utility Marking Your team failed to initiate the required call to have underground utilities marked. This oversight was discovered only two days before the scheduled installation, forcing a postponement of more than six weeks during peak production season. This delay was entirely avoidable and occurred through no fault of my own causing me financial loss. 2. Roof Measurement Errors and Unprofessional Conduct Your company mismeasured our roof, resulting in two unnecessary panels. Those panels were installed flat on an adjacent roof. We requested their removal, as this was not an acceptable long-term solution for our home. While the installer was initially professional, his behavior later changed dramatically. Behind my wife’s back, he became verbally abusive, aggressively swearing about our request. This behavior was unacceptable, unprofessional, and completely unwarranted. The removal of the incorrectly installed panels caused another six-week delay in system approval—again during prime production months—resulting in direct loss to us. 3. Post-Payment Support Breakdown & Missing CT Monitoring Once payment was complete, meaningful support effectively ceased. When attempting to set up the monitoring app, I discovered that my system lacks CT (Current Transformer) monitoring, meaning I cannot see usage, grid export, or net consumption—only production. This was never disclosed as optional or excluded. In fact, your sales representative explicitly stated that CTs were part of the system when feasible. Your customer service says I would needed to have signed a waiver to exclude them which I did not. Multiple internal explanations have since been given: I was told trenching exceeded 1,400 feet (demonstrably false; it is under 200 feet). Then I was told 200 feet was the cutoff. Then 100 feet. My contract shows I paid for 166 feet of trenching, well within the initial threshold mentioned. Despite repeated inquiries: No one can explain why CTs were not installed The lead project manager cannot provide an answer Internal staff have suggested the omission may have been due to convenience rather than feasibility This lack of clarity, consistency, and accountability is deeply concerning. Conclusion Given the delays, errors, unprofessional conduct, and missing system functionality, I consider this project incomplete. A reputable company would take ownership of these failures and work to make the customer whole. To date, that has not happened. I am requesting: A clear explanation for the absence of CT monitoring, not one based on how to get out of it Installation of CTs if technically feasible (as represented during the sale) Acknowledgment of the delays and errors caused by your team A path forward to resolve this matter without escalation I would prefer to resolve this directly and professionally. However, if these issues remain unaddressed, I will have no choice but to pursue further remedies. I look forward to your prompt response.
Dan | Medfield, MA | 12/03/2025
Botched Installation - Must Remove and Reinstall ALL Panels
PlugPV completely botched our solar panel installation. As of now, I have solar panels installed that are not active, and that need to be removed and reinstalled before the town will approve the installation. This will likely cause delays that will cause me to lose the solar tax credit, completely, as a result of Palmetto/PlugPV's incompetence. PlugPV /Palmetto failed to follow the steps in the building permit process. I was not even contacted by PlugPV/ Palmetto about this, but I had to contact the town inspector myself to find out about the situation. PlugPV /Palmetto was aware of the problem a week ago but failed to notify me.
Happy Client | Poughkeepsie, New York | 09/22/2025
Great Experience
Really great experience Anthony is a hard-working, honest guy that will go out of his way to make your experience a great one. If you just need solar or if you need solar and a roof, his roofing company is A+ they go out their way to make sure everything is done correctly. They cleaned up and made sure everything was the way it was before they started , everything looks great very happy with the whole experience. PS. Been watching the net meter go backwards, waiting for my first bill from Central Hudson.
Rick Burnham | Newburgh, New York | 09/22/2025
Solar Install
Anthony Marino has been the consummate professional throughout the whole experience. His knowledge and patience explaining solar and its benefits made the difference in us deciding to install our system. We are experiencing great savings on our electrical bill.
Ronald c | Wappingers Falls, New York | 09/22/2025
It’s a no brainer
I had Anthony Marino as my salesman, he is very knowledgeable on the systems. He was able to turn my extremely high utility bill into a low monthly rate.
Dee | Millwood, New York | 09/17/2025
Nice experience
Richard from Plug PV did a great job explaining the system and the options we had for our site. The job was completed within the estimated time and Wendy helped keep all the parties on track. Would definitely recommend them.
John | Hudson, New York | 06/21/2025
Have to sue them
Plugpv refuses to fix holes in roof from poor installation, the install missed the studs and when it rains, the roof leaks. Two techs from Plugpv admit the mistake but are unable to plug holes and walked away from the issue. The install crew also damaged the roof all around the panels, reducing the roof life from 10-15 years to 1-2 years. They trampled around the panels so hard that you can see worn paths on the shingles. So in addition to a roof that now leaks, we need the entire roof to be replaced. We got a bad crew for the install. They left trash everywhere and clearly damaged the roof in several ways. In addition to two PlugPV techs who admit it is a faulty install, we've had 3 roofers confirm the leaks and roof damage are clearly from the solar install. Despite the overwhelming fault, Plugpv sent us to their insurance who won't cover roof damage, which is incredible given that Plugpv directly damages the roof. As a result, were left with nearly $40,000 in repairs Plugpv will not pay for. We have retained counsel and are forced to sue Plugpv to hold them.accountable. We chose PlugPv based on the reviews, which at the time we're very positive. Our experience was nothing close to positive - dealing with this company has been a two year nightmare.
Trenton | Redwood, New York | 05/13/2025
Travis was a great help on the solar along with Emily taking care of all the paper work end an making it a easy set up
Brian Hale | Vernon, New York | 04/24/2025
New Roof and Solar System
The team at Plug PV will make sure you’re taken care of! Everything from our sales rep, Tony Poveda, to our senior project manager Wendy communication was outstanding! Highly highly recommend this amazing team!
Francisco J Garcia | Albany, New York | 03/16/2025
Very good experience. I recommend everyone to use this company's services. Excellent customer service and super fast and efficient installation.
