PlugPV

Use PlugPV for solar

The entire PlugPV team and experience was fantastic. They came prepared to answer all of our questions related to the benefits of going solar vs how we currently view our electric utilities. They provided a turn-key easy system installation and setup from the jump coordinating with the local jurisdictions and utility providers to ensure a smooth transition to solar. They under promised and over delivered through the entire process from start to finish.

Negligent post installation service

Everything from system design and installation went very smoothly and my system was turned on in early November 2025. Since then I have an error telling me “There is an issue with your Gateway meter measurements. Please contact your maintainer for help.” I have contacted PlugPV, they’ve twice sent a technician who said the system is operating as it should, yet the error persists. According to Jared in accounting (who calls me for the remaining balance I owe) a work order is open on my case, yet no one contacts me to resolve the issues. The production numbers in the app don’t make sense, often telling me I am 0% energy dependent while producing more energy than I consume. In the ‘live’ status on the app it shows that what I am producing PLUS what I am consuming is being exported to the grid. Previously this live status SUBTRACTED what I was consuming from what I was producing. None of it makes sense and PlugPV seems uninterested at best at resolving the issues. In all, sales and installation were great. Maintenance not so much. 2 Stars. 8/24/2026 EDIT: Changing to 1 Star. I paid over $50,000 to PlugPV to install a solar system in November 2025, and the post-installation service has been extremely frustrating. In less than a year of production, the system has suffered continuous issues: recurring inverter failure, communication dropouts, and low solar production. While technical glitches can happen, PlugPV’s response times make the situation far worse: 2+ Week Service Delays: Every time an issue comes up, it takes them at least two weeks to schedule a technician to come out and inspect it. Misleading "Local" Claim: PlugPV markets itself as a local company, yet customer service repeatedly tells me it will take two weeks because they don't have a technician in my area. Financial Loss: Because the system is constantly experiencing downtime or underperforming, I am forced to pull electricity from the grid for weeks at a time while waiting for service—costing me real money on top of a $50k+ investment. A system under a year old shouldn't have this much downtime, and a company claiming to be local shouldn't take two weeks to dispatch service. PlugPV needs to step up its field support and service response times for its clients. 8/31/2026 EDIT (wish I could change to ZERO stars): After the technician left on 8/24/2026 I had to wait 48 hours for the system to begin 'reporting' again. On 8/26/2026 a different error has come up and I'm getting texts and email saying the system in underproducing. Wait another week for a technician to 'be in my area' and he just advised that there is a wiring issue and he needs more time to diagnose and correct but he needs to get to another site so he can't finish today and I need to be rescheduled! WTF?! I basically I have 36 bricked panels on my house at this point.

Check out Plug PV

I got Solar on my home this a few months ago I could not be more happy with PlugPV! I had excellent service with no pressure sales. My Project manager James Stairs was very informative and explained everything well. The install crew was punctual and professional ensuring my house was left clean with the install done right! If you are thinking about solar please give Plug PV a chance.

Had my system installed in July/August 2025. It was not able to bank a lot of energy to get me through the winter. So my electric bills were more than I expected on top of the loan they took out to cover the solar panels. Plug PV did help me with those extra bills. They also took out an additional loan to cover the rest of the financing I needed to cover all the panels. I was told that with My tax rebate I would be getting a check to cover that second loan. That has not happened. You do not get a tax rebate you get a tax credit. So I was not getting a check to pay for that second loan. As soon as I was told about this after doing my taxes, I started to call my advisor and his boss, but they would not call me back. This was mid April. I have been calling them along with the office every other week and I finally was able to talk to the vice president of sales. He is telling me that because my advisor Rich did not specifically say tax refund in a text or email they basically are not going to do anything. He wants me to redo my taxes to see what happens. I continue to tell him that it is only a credit and if my tax liability is less than the credit I would get. I will not get a check. He has now stopped communicating with me. So now I I’m expected to pay double of what I had agreed upon when signing the contracts. I will be calling the Better Business Bureau after I am done leaving this review. They were great in the very beginning, but once all the installation is done, they could care less. They got their money from the Finance companies and that’s all they cared about.

Very poor expertise. No information after install.

Plugpv has no idea how to get permits. What should take 7 days took 6 weeks and always blamed someone else, when it was always their fault. The final completion was 3 months late,(April 2nd) always blaming some other organization for their lack of expertise. After completion never heard from them again. I contacted Enphase and installer for setup and communication information. It is now June 25th and found out I was not getting credited for power exported to electric company. I found out from power company if you are purchasing your electricity third party your local utility does not credit you for exported power. Now I have to cancel Nopec the supplier and wait till next meter reading to finally get install correct. End result is promised completion of December 30th will actually be July 17th and only if there are no other issues PlugPv did not inform us of. If your thinking about using PlugPv I recommend you think again.

Top Knotch

We are located in Massachusetts and can't say enough about the people at PV Plug Solar. My system went down and although there were scheduling issues, which they worked to get me the soonest appointment, the Tech Team that came to my home were pleasant, concerned and excellent at what they did to repair the system. They stayed until the system was repaired and up and running. Kyle and his tech, who I wish I remembered his name, were wonderful. Kyle walked us through the system repairs and even connected the system to my phone for easy access. Just an superb experience. One more thing.....I have had this system for several years and when I have questions or issues I leaned on Nick who I've had his name from day one--He has never made me feel I was bothering him and would always send help my way.....Nick, I just learned is the Senior Vice President, Project Operations and my problems (as I feel) should have not been presented to him however, he never made me feel that I was misdirecting my concerns.. You're all awesome--best choice I made going with PV Plug!!!!

Everything was great

This is one of the best companies I've dealt with. The communication has been great and the installation went very quick. I would recommend them to anyone looking into solar.

Ripoff, dishonest salesman

This company’s salesman assured me I would literally get 30 percent of the cost of the system refunded by the feds. I asked him several times because usually incentives for energy efficiency come in the form of deductions. I’m sure I must have googled this but for some reason didn’t get the information. Well, guess what? He lied. Straight up lied. I do get a deduction going forward but in the meantime I’m paying interest on an overpriced system that doesn’t produce enough power to justify the cost. And the installers punched a hole in the upstairs ceiling. Do not use this company!

PlugPV will not take accountability

I had a very frustrating experience with PlugPV regarding an issue with squirrels nesting under my solar panels. At their recommendation, a critter guard was installed to prevent this problem. However, the squirrels continued to return and nest under the panels. To their credit, PlugPV did come out multiple times to remove the nests, but the problem was never resolved. I was then told by PlugPV that I would need to hire an exterminator, shifting the responsibility to me. Concerned that something wasn’t right, I contacted the manufacturer of the critter guard, who informed me that the wrong size guard had been installed. When I raised this with PlugPV, Kyle (manager) responded that I would still need to pay for an exterminator because they “don’t remove pests”, despite the fact that they had already done so several times, despite the issue stemming from their improper installation. Additionally, PlugPV advised me to remove two arborvitaes in front of my home, stating that squirrels were using them to access the roof. I paid to have those trees removed and replaced with new (smaller) ones. Unfortunately, the squirrels have now destroyed those new trees, using the branches for nesting material. Overall, PlugPV has continued to avoid taking responsibility for an issue created by their incorrect installation.

Produces no where near estimates, and failed inspections

Have an installed system that is generating maybe 60% of what PlugPV projected. They also failed multiple inspections and failed to show up for an inspection before the end of 2025, costing us thousands in tax credits. And now the system barely functions. Work with ANY OTHER SOLAR COMPANY INSTEAD!!!

Customer service

This company is the worst. The sales guy underestimated the usage for my house. I’m still getting an electric bill that’s higher than the solar panel bill. They shut my electric off twice. PlugPV you will not respond nor will they take accountability for the issue on hand

Full of grapes winery

Rodger got the ball rolling in the first phone call. His professional attitude and demeanor was outstanding. We are very satisfied with his work.

Solar panels and Powerwall batteries

Very poor experience from start. First salesman promised to pay $3600 tree removal costs we got back $1500. He told us payments were 50% on install 50% on service start (was 80/20). Told us no loss of power on install - lost for under 1 hour. System production is measured in DC but power companies measure in AC. He didn’t know about overall process or when application went to power company ConEd for approval. Only good part of process was installation- Matt/team were excellent and did whole job in day working until late at night. Permit process useless - we had to call town to arrange inspections and get approval for permits closed. The system was’t connected to wifi and we have issues now with internet. The Tesla PW3 batteries were never registered and we were told to call Tesla and we still don’t know if the batteries are working properly. We get Enphase reports for panels only but again not connected to WiFi so updates only every 6 hours. Nobody talks or communicates to each other at Plug especially salesman who never knows what’s going on or asks. Whole process has taken 7 months so far and we still have no clear resolution or understanding if our system works properly. Utter mess

PlugPV - AWFUL COMPANY - DO NOT GO WITH THEM!

Subject: Formal Complaint and Request for Resolution – Incomplete & Mishandled Project I am writing to formally document a series of serious issues with my installation and to request that this project be brought to a proper and complete resolution. 1. Failure to Coordinate Utility Marking Your team failed to initiate the required call to have underground utilities marked. This oversight was discovered only two days before the scheduled installation, forcing a postponement of more than six weeks during peak production season. This delay was entirely avoidable and occurred through no fault of my own causing me financial loss. 2. Roof Measurement Errors and Unprofessional Conduct Your company mismeasured our roof, resulting in two unnecessary panels. Those panels were installed flat on an adjacent roof. We requested their removal, as this was not an acceptable long-term solution for our home. While the installer was initially professional, his behavior later changed dramatically. Behind my wife’s back, he became verbally abusive, aggressively swearing about our request. This behavior was unacceptable, unprofessional, and completely unwarranted. The removal of the incorrectly installed panels caused another six-week delay in system approval—again during prime production months—resulting in direct loss to us. 3. Post-Payment Support Breakdown & Missing CT Monitoring Once payment was complete, meaningful support effectively ceased. When attempting to set up the monitoring app, I discovered that my system lacks CT (Current Transformer) monitoring, meaning I cannot see usage, grid export, or net consumption—only production. This was never disclosed as optional or excluded. In fact, your sales representative explicitly stated that CTs were part of the system when feasible. Your customer service says I would needed to have signed a waiver to exclude them which I did not. Multiple internal explanations have since been given: I was told trenching exceeded 1,400 feet (demonstrably false; it is under 200 feet). Then I was told 200 feet was the cutoff. Then 100 feet. My contract shows I paid for 166 feet of trenching, well within the initial threshold mentioned. Despite repeated inquiries: No one can explain why CTs were not installed The lead project manager cannot provide an answer Internal staff have suggested the omission may have been due to convenience rather than feasibility This lack of clarity, consistency, and accountability is deeply concerning. Conclusion Given the delays, errors, unprofessional conduct, and missing system functionality, I consider this project incomplete. A reputable company would take ownership of these failures and work to make the customer whole. To date, that has not happened. I am requesting: A clear explanation for the absence of CT monitoring, not one based on how to get out of it Installation of CTs if technically feasible (as represented during the sale) Acknowledgment of the delays and errors caused by your team A path forward to resolve this matter without escalation I would prefer to resolve this directly and professionally. However, if these issues remain unaddressed, I will have no choice but to pursue further remedies. I look forward to your prompt response.

Botched Installation - Must Remove and Reinstall ALL Panels

PlugPV completely botched our solar panel installation. As of now, I have solar panels installed that are not active, and that need to be removed and reinstalled before the town will approve the installation. This will likely cause delays that will cause me to lose the solar tax credit, completely, as a result of Palmetto/PlugPV's incompetence. PlugPV /Palmetto failed to follow the steps in the building permit process. I was not even contacted by PlugPV/ Palmetto about this, but I had to contact the town inspector myself to find out about the situation. PlugPV /Palmetto was aware of the problem a week ago but failed to notify me.

Awesome Experience.

Anthony Marino was a real professional. He knew his craft and he was a pleasure to deal with and to recommend to my friends. The installers were experienced and did a great job in my experience. I highly recommend Plug PV!

Great Experience

Really great experience Anthony is a hard-working, honest guy that will go out of his way to make your experience a great one. If you just need solar or if you need solar and a roof, his roofing company is A+ they go out their way to make sure everything is done correctly. They cleaned up and made sure everything was the way it was before they started , everything looks great very happy with the whole experience. PS. Been watching the net meter go backwards, waiting for my first bill from Central Hudson.

Solar Install

Anthony Marino has been the consummate professional throughout the whole experience. His knowledge and patience explaining solar and its benefits made the difference in us deciding to install our system. We are experiencing great savings on our electrical bill.

It’s a no brainer

I had Anthony Marino as my salesman, he is very knowledgeable on the systems. He was able to turn my extremely high utility bill into a low monthly rate.

Nice experience

Richard from Plug PV did a great job explaining the system and the options we had for our site. The job was completed within the estimated time and Wendy helped keep all the parties on track. Would definitely recommend them.

Have to sue them

Plugpv refuses to fix holes in roof from poor installation, the install missed the studs and when it rains, the roof leaks. Two techs from Plugpv admit the mistake but are unable to plug holes and walked away from the issue. The install crew also damaged the roof all around the panels, reducing the roof life from 10-15 years to 1-2 years. They trampled around the panels so hard that you can see worn paths on the shingles. So in addition to a roof that now leaks, we need the entire roof to be replaced. We got a bad crew for the install. They left trash everywhere and clearly damaged the roof in several ways. In addition to two PlugPV techs who admit it is a faulty install, we've had 3 roofers confirm the leaks and roof damage are clearly from the solar install. Despite the overwhelming fault, Plugpv sent us to their insurance who won't cover roof damage, which is incredible given that Plugpv directly damages the roof. As a result, were left with nearly $40,000 in repairs Plugpv will not pay for. We have retained counsel and are forced to sue Plugpv to hold them.accountable. We chose PlugPv based on the reviews, which at the time we're very positive. Our experience was nothing close to positive - dealing with this company has been a two year nightmare.

Travis was a great help on the solar along with Emily taking care of all the paper work end an making it a easy set up

New Roof and Solar System

The team at Plug PV will make sure you’re taken care of! Everything from our sales rep, Tony Poveda, to our senior project manager Wendy communication was outstanding! Highly highly recommend this amazing team!

Very good experience. I recommend everyone to use this company's services. Excellent customer service and super fast and efficient installation.

Great service

Professional workers