Review for PlugPV

Office location: 875 Broadway, Albany NY, 12207

05/15/2023
Tess S Cape Coral, FL

Run Away

If I could give no stars, I would. Please stay away at all cost if you want to walk away with a home that is not damaged. I was very excited to get solar on my 2-year-old home. It seemed like the logical next step. While the sale team was very nice the customer service is a nightmare in particularly, Gina Kowalski. I can't tell you the number of times I've had to chase this woman down to get an answer or figure out the next steps of what's going on. If that wasn't the worst of it, I had debris left around my home, their workers use my lawn as their personal bathroom, I had a screw damage a tire, I had a roofing nail go through my foot, and they improperly did the panels in a section of my home which led to my roof leaking. They refuse the pay for the cost of fixing the wet ceiling damage, stating it was improper roof installation but the roof was redone on Jan of 23 and it had rained since then. When I called about the issue they had a guy come out and was on the roof for over an hour fixing the panels. Their team lead, AJ Fudge refused to acknowledge their poor craftsmanship and punted the cost back to me. Run away from this company and find someone else or you'll be left paying out of pocket.