NM Solar Group (Out of Business)

Disasspointed in NMSG performance

I was very disappointed with NMSG. The initial sales person was excellent, but he was let go before the initial installation was completed. After that the project manager for our install was very disappointing. I had to constant call, text, or email to keep things going, and the delays actually cost us our New Mexico tax benefit which was very upsetting. It was so bad that I had to tell them that the system wasn't ready to turn on because the panels were physically disconnected from the invertor. Only then did they fix it. The whole experience was terrible. In addition, we had asked for a battery to be installed with the original installation, but they didn't know how to make that happen, so I had to complete the installation before I could request a battery to be installed. Now I have been waiting for months with ZERO feedback on progress without asking over and over and over again. The only reason I even went back to them for the battery is because I only want one company to be responsible for the entire system. I do not recommend NMSG.

Tired of delays!

We signed on December 23 2019, today March 8th we still await interconnection! When we signed we were told to expect install end of January and be up and running middle of February. We were installed the 2nd Monday of January and was excited about the fast progress! Since then, we have had a ready to work, Solar Panel system sitting idle on our roof! NMSolar says fault is with PNM, PNM blames NMSolar. I blame bureaucracy of a messed up approval and permitting system! You can permit and build a small home in this time frame! If not for the damage it would leave on my roof and holes in the wall I would have system removed! Frustrated with waiting!