NM Solar Group (Out of Business)

Once They Have Your Money ... They Ghost You!

I was completely satisfied UNTIL I needed warranty work. My inverter failed on 31 December 2022. As of 07 March 2023, I still have no communication from my panels. I have sent numerous emails, on-line service requests, texts and phone messages. After 3 weeks of trying, I received one response and 5 days later the tech arrived. New parts were ordered and for a couple of weeks I heard nothing. I sent the technician text inquiring as to the status. I was told the parts had been received and would be installed "next week". That was two weeks ago. Now my inquiries are all going unanswered. My opinion is ..... the service is great until you pay your money, then they ghost you. I would not recommend NM Solar Group to anyone considering solar. Their Customer Service is abysmal!

Do not Believe Anything!

I went into a contract for 2 homes with this Company in September 2022. My home finally completed a month ago. THE SECOND home I have a son with medical issues and paid for a battery to be installed at the other home. So that if there was a shut down with Power he would be able to run his life support systems. As of this date 02/26/2023 I have been delayed many times with excuses about Battery installers, then 2 months ago I was told they would install the battery system at the Middle of January. I was given a date and nobody showed up and I was not called by anyone with NM SOLAR. I HAD TO CALL THEM! Per this conversation I was hit with another excuse of " The battery was leaking". So 2 weeks ago or so I reached out to them and was told the Regional Manager would call me and I have not heard back yet. Either they are not truthful or have money issues with the Battery suppliers. BUY THE WAY I have been paying the finance company for 3. months now without a completed job. Today at 11:00 am the power went out at my sons house and I hope it comes back on before his equipment batteries run completely out. I do not recommend this company !

NM Solar LIES to people

I went into a contract with NM Solar to get solar panels. On June 14, 2022, The representative, Luis Luna, made a joke during the presentation that Tesla would take your order and you would have to wait 9 months. Then AFTER I sign up for a $67,123.80 loan, that my battery was on back order and my system would be incomplete. I put my feet in the ground, and stated adimatelly that I sis not want to pay for an incomplete system. Juan Luna came up with a solution, which was to cover the payments for the loan until my battery was installed and my system was completely running. I have spent the last month trying to get a hold of Juan Luna, and he is ghosting me. I have sent 3 emails and 2 sets of text messages to the project manager. I just do not understand why Juan Luna would jeopardize $67,123.80 over a timely $250.47 payment.

Service after the sale is non-existant

Once they have completed the initial install you might as well forget they exist. I called them 3 times about a roof leak, Carlene Ortiz promised to get back to me and never did. My kitchen ceiling is ruined. I also called about installing a consumption meter and they never responded to my request. I am sorry I went with this company.

Terrible

I'll try to be brief but anyone reading this should avoid New Mexico Solar Grup. The installation took close to three months, I was paying on the loan for the solar panels and PNM at the same time. After the installation my electricity use skyrocketed. We're frustrated and we have spoken to New Mexico Solar Grup and PNM they point the finger at each other but no one is willing to come to check to see if there's a problem. I wonder if I have to go to curt to have the system removed and have New Mexico Solar Grup pay back the loan.

Warranty worthless to me

They were local.

Have had a terrible experience

We have had a terrible experience with this company. Many promises made. Our monthly bill has been over $200. Plus the payment. Only two people in this household 1500 sq ft home. This has been going on for months.