Mynt Solar

I had high hopes for my solar installation after interacting with a personable sales representative, Stiles, and receiving a promising initial design that effectively utilized the available space on my roof. Unfortunately, the rest of the experience with this company did not live up to the initial impression. Despite choosing this company partly because of their higher cost per kWh, which suggested a premium service, the reality was disappointing. The project was marred by significant delays and inaccuracies. The plan submitted for city approval included lower power IQ8 microinverters instead of the more suitable IQ8M, leading to a suboptimal setup that extended my return on investment timeline by a year. Although they ended up installing IQ8+ microinverters, this was still not the best fit for my system and seemed like a cost-cutting measure at my expense. The installation process itself was lackluster. The panels were misaligned, and the company failed to protect my roof from overspray, showing a lack of attention to detail. Moreover, they did not maintain consistency when wiring L1 and L2 lines to the combiner box, and the production current transformers (CTs) were improperly wired as well. Additionally, when I raised issues about the missing consumption current transformers, I was ignored, forcing me to handle the installation myself. A major priority for me was to get the system up and running quickly. Stiles initially promised a turnaround of just over one month, but the installation dragged on for more than four months, not due to permitting issues or delays from the power company. Furthermore, the system failed its initial inspection because the safety stickers were not applied properly. Overall, while the initial sales and design process was handled well, the execution and follow-up were severely lacking. This company did not deliver the premium service expected, and the overall experience was frustrating and below standard.

Every Step A Struggle

Mynt offers some of the best pricing on Solar you can find. Likely owing to the fact that they have no commissions and do no marketing, I literally got 50% more power for a lower cost than other solar companies in the area. The people I interacted with were pleasant and seemed to want to do a good job. Unfortunately all of the positives above contrast sharply with the reality of how bungled their operations are. In order... 1. No show on initial sales call, was contacted later with a "whoops, a system error sent it to our California branch and they didn't call you or us" 2. Given December as the installation target (not actually completed until April) 3. No overall timeline or milestones given. I had to ask for an explanation of status multiple times, sometimes for the same step. 4. Misfiled paperwork, resulting in further delays 5. Owing to the lack of communication, odd occurrences like someone showing up out of the blue with the city and asking to shut off my power to install something. I still don't know if they would have just shut off my power if I hadn't been there. 6. I asked multiple times to understand onboarding to monitoring. Promised information by techs and a service rep which I never received. Left multiple voice messages. Eventually had to go to the main office and meet with the CEO to look into getting information. Eventually (after a reminder) things were finally set up. The CEO acknowledged the issues and stated that I was not alone in my situation. He seemed generally invested in getting to a good conclusion and gave me his cell so I could follow-up if things were not resolved within the next business day. From the conversation it sounded like procedures (like an actual timeline) are now being provided to new customers, with more work to be done. However I can't review based on what the next person may experience. Based on the above I would recommend the following. 1. Wait 6-12 months from this review and see how other recent review are. That should let you know if they have fixed their operational issues. 2. If you can't wait that long, you should go in with the understanding that what you are saving in money you may be paying for with time and uncertainty. 3. Be aware of the risk of post sales support. I currently don't have much confidence I will be getting great service should the need arise. I normally would have selected a different company after the first incident where I was stood up on the phone, but the prices were so much better (and the reviews so positive) I was willing to take the risk. Ultimately it seems like I got a good installation and a good price— at the cost of a lot of frustration and a future uncertainty. I hope Mynt is able to get their operations sorted out. It's a shame that such a great value is tarnished by failing at the basic blocking and tackling of running a business.