Meraki

Poor Customer Service

As I write this review, I'm on hold with Meraki for over 1 hour, to the point where I want to hang up. It's now at 1 hour 10 minutes and the music stops, no one answers, the line is silent for 3 minutes, and the call ends. My solar has been out since 08 Aug 23 and today is 25 Sep 23. I had to receive my high power bill to find out that my solar was out. Meraki did not call to notify me that there was an issue. I was told by the customer service representative that there are only 2 technicians so they didn't get a chance to notify me. Solar Edge (the primary solar company), knew there was an issue and ordered the part since 11 Aug. I'm still waiting to this day for Meraki to come fix my system. This is terrible customer service and I will need compensation for almost two months without a working system.

Terrible Solar Company

If you are considering Meraki, don't do it. They pester you before you agree to commit but once you do their service is non existent. I have yet to get a follow up from anyone in sales since I installed my system. As with a lot of the other comments, I too was told that I would only be paying the required FPL meter fee since the solar would be producing enough to cover my consumption. Not so. I'm paying almost half what I was paying before in addition to the system financing cost to Meraki. In addition, their customer service is a joke. No one ever answers the phone matter how long you hold on or how many times you call. I was lucky one day and someone from a call center answwho couldn't speak English well and didn't have a clue about the company. After two weeks, I'm still waiting to hear from a technician. Worse company ever. Don't deal with them.

Slow boat to China

I was approached in Jan 2023. I signed a contract in February 2023. The panels were installed in April 2023. I have numerous emails from the local electrical company with statuses. Something Meraki doesn't apparently track. The system is no closer to being operational. One issue that hasn't been resolved is a loose wire at the meter panel - something the city inspector mentioned a couple of months ago. The city inspector came by today (21 Sep 2023) and was unable to complete the inspection because Meraki didn't understand they were required to provide a ladder so the inspector could inspect the panels - more delays. Meraki employees, managers and main office have no sense of professionalism or responsibility.

Lousy

Sells people said they would install thermostats and have not. Called several times to both the Florida office and the office here in Colorado Springs and just get a big run around. I have been told several times I would be called and never have been. YOU BUY FROM THESE PEOPLE AND THEY ARE DONE WITH YOU. No service after they have your money. DO NOT BUY FROM MERAKI SOLAR

Don’t do it!

We went with this Company on a recommendation of a friend. We should have shopped around. Our panels were installed July 17. It is September 3 and we are still not up and running. The installation was failed by the Town. On September 17 I have to start paying on the loan. I will also be paying my FPL bill at the same time. I don’t know when we will be producing our own power. Not a happy customer.

One of the worst solar companies to deal with , seems like a big scam hand in hand with FPL as they recommended this company. I was told that my bill will be about $30 from FPL in addition to paying $238 for solar panels. BS , my bill is almost double since installation in April of this year. Repeated requests to install a consumption meter has fallen on deaf ears. Smooth talkers . The 850-220-6533 phone is never answered. Disconnects after long hold . They even want my state tax rebate. Please help, I need to get rid of them , open to legal ways if necessary.

Piss poor

Should be zero stars. They do not communicate, don't respond to phone calls, text or email. Our system was incorrectly installed, they refuse to correct their error, and are billing us for an incomplete system that hasn't even been inspected by the power company let alone turned on DO NOT DO BUSINESS WITH THEM!

Customer service is NON-EXISTENT - Good Luck

Had panels installed a few years back and after I realized I got ripped off. They dont give you a breakdown of the costs and instead promote that they have excellent customer service. Well fast forward to now, I have a leak in my roof and is leaking into my ceiling, directly where they bolted a panel to one of the rafters. I have tried calling and emailing for 10 days now and literally no responce from anyone! This company is in disarray and a huge mistake trusting that they would follow through on simple commitments. Beyond frustrating!

Scam

Called the company they came to provide a quote but agent did not give me a chance and provided me with wrong info about the AC unit as I told him will get the solar panels only if they provide the offer for free AC unit and he said yes. Also advise will get a Bosh unit then found out that AC was not free not only that was not provided with the option to select the steer I needed & brand was grand air not bosh as was promised and they refused to help me they did not even provide me with the bill showing the charges for the AC unit When asked to have contact info for a VP or company Director they just stopped answering me Will mot recommande them for any service

My experience with MERAKI is extremely desappointing! After I signed the contract the sales representative didn't care any more!! He promised the installation within 3 months, but it was all lies! The panels don't produce the energy he promised and as of today I'm still paying high FPL bills . I called them, but there's no answer, and yes the outmatic service tells you that a representative will help you soon, but not true because no one comes to the phone and good luck waiting for hours and hours. They have only one number to call, and the supervisor Linda talks to you instead of listening to you! and tries to convince you that what she says is wright, and blames the FPL. I wrote an email more than a month ago, but she has not answered yet! I requested to please send a technician to check the panels and make sure that everything is working properly, but I have not heard from her. My family have had worst experience than me with MERAKI, but MERAKI doesn't care!.

Rip off

This company will lie in every way to make a sale. I was told that I would not have to pay a Florida power bill again. They say that Florida power will pay for overage. It is a total rip off. I highly suggest that you do not deal with this company. My power bill is at $190.00 per month now. Before solar it was at $100.00 per month.

unsatisfactory customer service

ill start by saying that to contact someone by phone is like pulling teeth. my roof needed replacing from another roofing company. i told meraki that they had to remove panels and gave me a date to remove them and did so. my roof is fixed and in order to pass the inspection meraki has to get a permit number to replace the panels other wise it will not pass. i have called on numerous occasions and even went as far as to the business address they provide locally which to my demise does not exist. i finally had someone answer the phone after 3 days of trying. i explained the situation to her and requested to speak to a manager which she in turn told me that she would have someone call back later. to my surprise i did get a callback that evening. explained to him my concerns with this company and he replied he would do everythin possible to expedite this situation. MEANWHILE AFTER 2 WEEKS OF ROOF BEING FINISHED I AM PAYING FOR PANELS AND GETTING NO SERVICE. it concerns me that this company is not professional at dealing with customer service. employees work from home answering phone calls and dont know what they are doing let alone dont answer phone.

Don’t open your door!

Con artist whom violate no soliciting regulations in private neighborhoods. They have taken advantage of a disabled veteran on a fixed income with a family of 5 to support. They bombard you with copious amounts of false and true information. They rush to install a “smart thermostat and spray “mist glue” in your vents without cleaning old dust buildup out of it and tell you is complimentary. Then if you don’t get panels installed for any reason after they’ve done that, they tell you you’re on the hook for $8000 but as a favor they’ll only charge you $2400 for the $200 thermostat and bs glue spray con job and only give you 6 months to pay. I’m having to depend on hand outs to help feed my young children because I can’t afford the $400 a month bill from them.I WISH I NEVER ANSWERED MY DOOR! This is only the half of the bs I dealt with from them. I wish our state representatives would do something to protect us from companies like this.

Nada profesionales ni responsables!!!

Me instalaron los paneles en febrero y ya casi es agosto ya nada d funcionar. Me dejaron por olvido bolsas de arena en el techo y se pudrieron ya que la recibieron más de un mes después!!! lo que ocasionó que toda esa arena se riegue por todo los pavers de alrededor de la casa creándole hongo, además d ensuciar y raspar mi auto. Se comprometieron en reparar el daño pero sólo dejaron pasar el tiempo para decir q no harán nada. Los llamas y no contestan las llamadas!!!! Cambian de agentes como de calzoncillos. Nada serios !!! Si alguien d se lugar tiene la oportunidad de leer esto espero que me llame 7869707912 .

DON'T GET SOLAR FROM THIS COMPANY!!

We've had solar from this company for over a year now. I've had countless conversations, they've been out to my house, yet the problem isn't solved. I'm still paying - according to Duke Energy - "A regular electric bill." I have 29 panels, it "says" that we're making now over 1,000kw, and yet - Duke says we're only returning 300 to the grid. Everytime I try to call MERAKI - I'm on hold for over an hour. When I do get someone on the phone - finally - they tell me that their managers are in a meeting and cannot come to the phone. They say, "we'll have someone call you back", but yet - I'm still waiting for the call. I AM BEYOND FRUSTRATED AND TIRED OF THE LACK OF COMMUNICATION AND ACTION ON THEIR PART ALONG WITH PASSING THE BUCK TO THE ELECTRIC COMPANY SAYING IT'S THEIR FAULT!! My neighbors got a different company and have a bigger house, by at least 800 sf. Their electric bill is $30! Their AC is set at 72 - mine is at 77. So what's wrong with this picture and where did I go wrong - WORKING WITH THIS COMPANY! I can't even get anyone on the phone to tell them to come get the panels as I am tired of not getting what I paid for! NOT EVEN CLOSE!! DO NOT GET SOLAR FROM THIS COMPANY!

WORST SOLAR COMPANY

DO NOT USE THIS SOLAR COMPANY!!! I wanted to get solar panels to lower my energy cost and to do my part to help with the environment. No good deed goes unpunished. The sales person was extremely kind and persuasive but I still did my due diligence and researched this company. I saw they had bad reviews on Better Business but I was also told that was because they hired outside contractors in other states who didn't do a good job but in Florida they used in house people they trained to install the panels. Welp, their in house people messed up my roof. They made holes in my roof and sent someone out 3 times to fix it but it's still leaking. They made MULTIPLE holes in the roof and now they won't return my calls. I'm at my wits end. I'm thinking about hiring a lawyer. All this rain in South Florida is bound to cause mold in my attic because of them and their negligence. Also, the converter they installed stopped working TWICE which sent up my energy bill. They were supposed to compensate me for that but once again, no response. DO NOT USE THEM.

Meraki Solar

We have had solar panels on our roof since April. It has never been connected therefore we can’t use them. The last 2 months have been electric bills of $800 +. No info from the company and now I get to pay for the electric bills and the solar panels. Don’t bother with this company!

Caused a roof leak,

When the panels were initially installed they caused a roof leak on our new home. It took them 6 months and a ton of time and work on my end to finally get them to accept responsibility and fix the roof leak. They did not do it willingly. Sales people also told us that the panels would be replaced if anything happened to them for the entire loan term(25 years). Just had a tree branch fall on one and break it. Meraki will not replace the panel and does not stand behind the promises their sales force makes. Another disappointing interaction with them. Wish I had never gotten these panels. They also did not tell me about the monthly connection fee along with many other important details they lied about and/or conveniently left out. They must be trained to tell you whatever you want to hear and lie when it helps make a sale. Scumbags

TOTAL RIP OFF and LIES

I waited a couple months to cool down. I also wanted the numbers from my utility bills. Meraki Solar is the worst purchase I've ever made. The sales rep, Daniel Gresham, quoted $43k. When I got the bill from Dividend I was charged $46k. After the process had started I got two other quotes for comparable systems. One was $32k and the other was $30k. The Meraki rep said that we were going to get $13,800 back on our taxes. We then apply that amount to the loan to keep the payment at $155. You DO NOT get $13,800. What you get is that amount in CREDIT with the IRS. The actual amount I got back because of this purchase for 2022 was $3900. I had to take $9900 out of savings to make up the rest to keep my monthly bill at the $155. My FPL bill is still $30 so the total monthly bill is $185. It was around $200 prior to the install. (In other words I took $9900 out of savings to save $15 per month) That means it's gong to take 55 years to get that money back. (I'm almost 70) I'm retired on a pension. It's going to take four to five years to get my (CREDIT) back from the IRS. The salesman told us he was ex service and ex police officer. I trusted him when he said he had another appointment "Just Sign Here" I didn't read the paperwork. MY FAULT" ! Solar "may" be the way to go. But shop around ! The whole Meraki process was a horrible expensive mistake. Jim Trethewey Punta Gorda Isles

Run don't walk away from Meraki

Everything they tell you is a lie. I am going on a year and pay $244 a month for the solar and pay S260 a month to FPL. I am paying more than people who don't have solar. I have called a few times to ask if running properly and they keep say yes. However, my FPL usage is saying differently. Oh and I am trying to sell my house my the warranty is non transferable so once sold they don't warranty a thing!! And the loan is also non transferable. The tax credit is non existent. This company does nothing but lie. I am currently considering getting an attorney because they have not held up their end of the contract.

Installed but not functional

This is a nightmare experience with this company. While they were courting me to sign up, they would call me every day. Now that they installed the system (not functional), they disappeared and cannot even get in touch with them because they got the money from the loan company and let, while I am two bills of FPL and Loan. I have tried a number of times to get a resolution without any success. I have asked them to not process the loan payments until the system is up and running but not success. Do not sign up for a loan to pay the system until the system is up and running. Very frustrated consumer!

SCAM ALERT Sol r nrg contractor for meraki

Sol r nrg Armando Guerrero is a scammer company now using meraki to do his dirty deals. He used to use sunwatt buyers beware they will lie about everything not licensed you will regret it.

The worst company in USA

I have been in a project since December, 2021 and today april 2023 the panels are not operational yet.

Possible Ways to Get Solutions from Meraki

We had a horrible experience with Meraki from the start of things. Despite me providing proof multiple times that my system was not working due to shade from the trees covering my roof, Meraki still tries to say my system was meeting the 80% output they guarantee. My system was never meeting the 80% output they claim they were responsible for. I had a electric bill monthly from the time it was installed in Oct 2021 until Feb 2023. Plus the loan payment for the panels, which due to them not addressing my issues, it will be going up in the next few months. This is because I didn't get "refunded" from the electric company at the end of the year like I should have, if my system was working correctly. I finally had enough of their run around and sent the home office in Pensacola and local office in Tampa a very stern written letter via email and USPS, outlining my attempts to correct their mistakes, copies of where they were not keeping up with their end of the contract, and copies of my electric bill that never budged as they promised. I requested contact from a manager within 30 business days, or I would be taking my complaints to my attorney, to licensing agents both locally and at the state level, filing a report with the FL DBPR and FL attorney generals office. I heard from 1 person from the Pensacola office within 48 hours of them getting that letter. Unfortunately like everything else with Meraki, it was lies from the lady and nothing else happened. After 45 days from the first letter, I sent a follow-up letter to the same places again via USPS and Email. Again, letting them know how unsatisfied I was and all the issues I had. I also made good on my word and filed reports with the attorney General of FL, the DBPR of FL, my county licensing board, and state of FL licensing board, and provided info to my attorney. It wasn't until then did I get action from Meraki and finally a solution to my issues!! Over a year and a half later from the very first contact with them did I get results. After all the issues I wanted fixed were completed, my electric bill went down to what they stated it would be in the beginning after my system was up and running, just the connection fee! Unfortunately for Meraki, there is an open case with the Florida Attorney Generals Office for fraud against seniors. I filed the report before they rectified my situation and I have honest about things being rectified with the gentleman handling the case. However, he is still looking into things because I am not the only "senior citizen" having issues with Meraki and there have been several lawsuits against solar companies. I wish anyone who is dealing with Meraki the best of luck. I hope this maybe able to provide you with some possible options to consider if you are unfortunately having to deal with them and getting no results. However, it shouldn't take all this to get a company to keep their word and abide by a contract!

Not enough power

My power bill has hardly even changed. When they built my system, it was too small. When I addressed it later on, my only option was to add another set and have another separate payment for a separate loan. Everything that was explained to me was poorly explained. Nobody that I have talked to has taken any kind of accountability. I have went through numerous representatives. I have pretty much given up because there’s really nothing I can do and I’m not about to have them add additional panels and have a separate loan payment. I would never recommend this company and knowing what I know now probably never recommend solar panels.