Meraki

Wish I could give a half a star

Pathetic. Service is awful. They have been looking for a ladder to get on my roof for 4 months. A solar company that doesn't have a ladder. Stay away!!!

They lie to your face, & make promises they don't keep.

Everything they promised is a lie. There is not one single thing they said would happen that has actually happened. Now I am stuck paying over double what I was paying for the electricity in the first place, plus $650 more a month!!! DO NOT FALL FOR IT! I am currently looking into suing them to get out of my contract. The worst mistake I have ever made!

Worset solar company ever.

What started as over 31,000 dollars for system with there financing is going to cost over 51,000. They took much longer than stated to do just the install of pannels. Plus 4 different times my job was postponed due to employees not showing up or not enough workers. Work was done before permits were posted. This company is the worst. Salesman said I'll be with you through the whole experience. Install was to included an AC sealant. They were to come and make sure there were no links in my AC vents and seal them. Those people showed up they cut into my unit and they found out there equipment could not run because my electrical was sufficient enough to run there equipment. Was to recieve money back haven't seen a penny. Worest experience ever and now I'm stuck.

I Will Rather Eat My Loan than Have Meraki Touch My Property

Don't buy solar from anyone especially Meraki. I had Meraki remove my panels for a reroof (leaking from panel install) and they informed me to pay $500 after they reinstalled the panels. Come time for the reinstall, my invoice bill goes up $4500 with no explanation and they want payment first before the job is done. Instead of fixing the invoice, meraki sent 5 more invoices saying past due over the next few weeks never acknowledging what happened. After getting the BBB involved, they corrected the invoice and went back to the origional quote. However, after correcting the invoice they had a crew show up to my home woth no permit to perform the work. I asked to see the permit and the said "our work doesn't require an inspection." YOU WILL ALWAYS NEED A PERMIT FOR ANY STRUCTUAL MODIFICATION per Florida code. I turned them away for not having a permit and lying to my face. Filed with BBB again for this problem and Meraki tries to make it seem like me turning them away was my fault (even thoughthey had no permit). Meraki never explained the increase in the invoice or why their employees lied. I would love to hear a reason and so would my code inspector the DBPR, and the Florida AG. I ended services with Meraki through BBB to have 3rd party documentation. The only saving grace through this is I don't have solar on my roof. The stage of harassment I'm at with Meraki is now sending their slime turds to harass me at my property, through phone, and email. They have been warned to not enter my property.

Worst investment EVER!

After months and months of delays, ripped tires marks through my yard. Taking off work time and time again. Promises on promises. Credits that were never given (Supposed to go to loan) The FPL hook up fee VS what the bill really is. On top of the bill from loan company. I pay FPL and Meraki the same amount some months. I am not sure what the point of switching was. I owe more than when the junk wasnt on my roof. When you ask them to run reports they say everything is fine. Make it make sense. Run. Dont go here.

they robbed me

a year ago these people who represent mekari solar came to my house sold me the panels and the service and the workers threatened and wanted me to pay out of pocket for work that had not even started so at the end of day the company and their people did not make good on their word

Incomplete Contractual Agreement

I was contacted by a Representative of Meraki Solar (Jacob Pacheco) in 2022 in order to install solar panels at my residence. An agreement was made with Meraki and (18) panels were installed completed in October 2022 by a subcontractor (Solcius Solar). A loan was obtained with Sunlight Financial and has been paid in full. On 1/17/2024 I began to have problems with panels #13 & 14 as they were not producing on my NEP manager system. I continuously tried to make contact with Solcius in order for them to resolve the problem. I finally found out the Solcius had filed for bankruptcy the earlier part of 2024. At this time, I have been communicating Meraki for a solution to this problem. Meraki has advised that they are aware of Solcius filing for bankruptcy but have not made a decision as to what is to happen with the customers of Solcius which they subcontracted too. I will continue to communicate with Meraki until a decision is made.

Avoid this company

If I could go back to when Mark Chambers and Austin Whitley came to our home in Tallahassee, FL that was purchased April 2023 I would've told them NO. I really didn't want solar panels, but my fiance thought it would be a good idea. I should've stuck with my gut feeling. This is a big a** scam. Those two guys came into our home, talked very nice like good salesmen always do and convinced us that this would be a great investment. These panels were installed 10/19/23, turned on 11/08/23 and a panel had to be fixed 12/13/23. We NEVER consume 100% of the daily energy that's generated daily, so for the life of me we can NOT understand why the city of Tallahassee is still charging us for electricity after we've had MONTHS to accumulate energy. The city of Tallahassee couldn't give us any answers after trying for awhile. We've even waited to see if these charges would work itself out. As of today we're still having to pay the city for electricity, but we NEVER consume more than what's been generated smh. I've reached out to Mark and Austin and I am awaiting a CALL back. If I have to this problem will be escalated. If you are considering this company DON'T do it unless you want to pay for solar panels and still pay for electricity MONTHLY. Also, the tax credit that they swear you'll be able to apply to your panels as an incentive payment to prevent your monthly panel bill from increasing is also a LIE. Do yourself a favor and leave those solar panels where they're at because this is a breach in the agreement.

Terrible

If I could leave no stars I would but I have to leave at least one in order to leave a review. I am very unhappy with Meraki and it's associates. And I will even name one. Joseph Morfesi. He is a terrible employee for this company. He is a liar and is always conveniently out of town when you need to reach him. Getting solar has been a nightmare since day one. We still do not understand the app, noone showed us in person how to use it, we were e mailed how to use it. We were lied to about the solar form for tax time. Joseph is now claiming he flat out told us at the beginning it was going to be a tax credit. Interesting. So how come when we told our tax worker we thought we were getting money back, she said that countless other people that she was helping with taxes, thought the same thing? Even a friend of ours who also went with Meraki for solar, was under the impression for the tax and yet when it was time to do taxes, learned the hard truth that it was a tax credit. But Joseph claims he has been honest with us the whole time. Not true. I am paying solar every month AND an fpl bill and my fpl bill is cheaper than what I am paying for solar. And if I am a day late paying solar I am penalized $20. I cannot really back out of solar otherwise I will have to pay the cancellation fee of $5000. Meraki does not care to make customers happy, nor does Joseph Morfesi. I cannot stress enough to not go with Joseph Morfesi. If he calls you, hang up...Go to another solar company, DO NOT go with Meraki. I wish we had done more research before talking with Joseph.

Do not expect anything !

I made three payments almost to four before I got solar connected . Two day later there is a gateway meter fault one month later a tech shows up three day after his appointment day one week later gateway meter fault ! I can't find out what was done to resolve the issue . I have two panels that are not producing near what the others next to them .

Solar panels

I will never refer Noone to Meraki I been having problems every since I got there solar panels my bill increase n I'm paying more now with paying loan back

I wish there was an option for 0 stars

I have a very long explanation as to why this company is horrible. Long story short, do not believe them, they are frauds, and they will cost you in the long run. I feel as if this company, Meraki Solar, needs to right all of the wrongs and constant misinformation their sales people have been telling customers. Praying on the lower- and middle-class individuals just to make their commissions and profits. I have been reading complaints by other customers, they are all relatively the same. All have been lied to regarding the “tax refund”. The misinformation customers are receiving regarding the “tax refund” has caused significant financial issues. Something needs to be done with this company and customers need to have their money refunded or be reimbursed for some. THIS COMPANY NEEDS TO BE STOPPED!!!

SCAM!!! EXTREMELY OVERPRICED AND THEY DON’T DELIVER!

This company is garbage! They’re overpriced and under-deliver! Their customer service is horrible and no one seems to know what’s going on; however, they’re extremely quick to charge you! They came into our newly developed neighborhood and made so many promises! “Get solar your electric bill will be $20 and your solar will be under 200 a month with the loan on the solar.” The only consistency was the 221.00 a month for the solar but they overpriced us for our solar! We have 26 panels and paying $78k! We questioned this a million times but the right hand doesn’t know what the left hand is doing in that company and like I stated their customer service is clueless!! I went to the extent of reaching out to their CEO via LinkedIn and he is just as much of a joke! Stay away from this company! Do your research on others before signing! When we reached out to the sales man that came to our house 2 weeks after we signed, he no longer worked for the company and neither did his assistant that came with him! No one could assist and they just keep saying that the price of $78k must be correct. Lies! Fraud!! And attorneys come next!!

Do not do business with this company. Stay A way.

This company installed a system on my house in the rain. My roof is now leaking and there is water damage inside the house. I have been trying and no repairs have been done. out of the 34 panels installed only 9 are working at full capacity. I have been trying since Mar 2023 and nothing. Took almost 6 months to get my system turned on. No customer service. They don't answer the phone. They don't answer emails.

Very Bad experience with Meraki Solar

First, they told me that I would be getting a tax rebate for $22,000.00 dollars, that is not true, this is adjusted to your income, and given to you as a credit not tax refunds, let say if you owe IRS $22000.00 dollars than with this tax credit you owe IRS nothing. but for the regular people out there it does nothing for them, so if you don't pay down your solar panels financing with the tax credit in 18 months your bill for the solar panels go up about 40% per month higher, I am writing this because my system has broken down 5 times in 4 months, they did not come until 111 days later, of course my FPL bill went up to over $1,500.00 dollars because they told me to take off budget billing, I now pay more for electricity than I ever paid before they came into my life, now the system is broken again and it has been over 3 weeks and no one has called me at all, I tried calling them but no one answered the call, not even the sales person who sold it to me, I put a claim for the money I spent on FPL because there system broke, it was not my doing or fault, they had put on the ground wire in the first place and so my system did not sent any power back to FPL, so in other words I loose, they denied my claim. So now I am going to make sure that everyone out there knows what Meraki Solar is doing, trust me do not get involved with this company, I did saved money the first time when it was installed, but that was it just one time, now this system breaks over and over again even when they finish fixing it, just a couple of days later it breaks again and again. I am so tired dealing with these people. And on top of everything my roof was installed in 2019, after they installed the solar panels my roof started to get black around the panels, I was so happy when I got a new roof and the color of it beige is awesome, now they have done a very sloppy job that my roof has black areas especially in the front of the house, I am so frustrated that I am boiling.

Stay Away from this Company

This company is a fraud and a proper scam. They are full of lies. They have the worst customer service and they don’t care about the customers. I’ve have solar panels installed and it took them 2 months to come and activate the service. And I’m still waiting for them to install my smart meter and opti box. In the meantime, I’m paying 2 bills and when I called them, I’ve been passed around. Thus is getting rediculous. STAY AWAY FROM THIS COMPANY. Once the Sales Reps get your money, they dissapear and if you ever get hold of them, they start playing the blame game.

Don’t deal with this company

This is the poorest solar company, had solar panels put on our home in April 2022. We had one electric bill that was only to be on the Duke energy grid. We have complained to Meraki but no satisfaction. Was told the engineers didn’t figure the right amount of panels, so here we are paying for the panels and still paying electric bills. Stay away from this company!!!!

Horrible

Meraki miss calculated how much energy was needed to run our 3010sq home and now we have 2 high bills monthly, solar and electricity. We are so unhappy with there service and Lies! They told us they could put more panels on for an extra $14k . What!!! They should have put the correct amt of panels on to begin with and we wouldn't be here complaining! We regret ever signing up for solar with Meraki. Horrible lesson learned

No customer service at all

Don't use this company once they get paid no one will help u

Crap Company LIES LIES LIES

If I could give 0 stars I would. First off I was lied to from the sales pitch. I have had a power bill ever since I had $50k worth of panels installed. Second off their monitoring system is inaccurate. They say my panels are working all year producing more then expected but FPL says its like I don't even have solar. After figuring out how to reset the panel box they are working again my power bill is now $200 not $400. This is probably the worst company in the area for solar. Solar is a gimmick and doesn't work like Meraki says it does. My advice don't be me and fall for the B.S. that Meraki says cause all of them lie from the people in NM to the people in FL.

2 years of hell

In January of 2022 I had Meraki Solar install my system. They drilled 2-inch holes in my concrete tiles to put the brackets on. It leaked I lived with plastic bins and sheeting catching water for 7 months. It was difficult to get someone out, but they showed up 8 times to “fix” the leaks. The roof leaked until October. Wallpaper was ruined, Kitchen ceiling is damaged, and my wood ceiling is rotting. October a roofer came and put a tarp on the roof, after the panels were removed. Then the roofer asked that the rack be removed. Meraki’s men took the tracks off but not the brackets. In the first wind the brackets cut through the tarp and it leaked yet again. That was November. December 18th I was on the neighborhood home tour (1400 people) with panels on one side of the house and the racking on the patio and the blue tarp. January of 2023 the roof was replaced. Tar dripped thru the wood ceiling and onto the floor. Roofers also wrecked the gutters installing new metal flashing. Waited and waited for someone to contact me to put the stuff back, Nothing. So, I began calling Lots of times, Months later after waiting on hold for an hour, 40 minutes etc. maybe 4 hours total. I got a bill for $1500 on August 2023 to reinstall the system??? They messed it up, and 9 months after the new roof?? I call and wait for 40 minutes and get nice person that puts me on hold again and then hangs up after another long time. Never have I got a person of authority when I call. Someone said they would send me an email requesting pictures. I sent many pictures and emails. No response. I just called and only was on hold for 4 minutes and was asked to leave message, we will see how long that will take. I would like reinstallation, reimbursement for the electric that was used for almost a year that it hasn’t worked. Gutter repair, Ceiling repair,

Do not use this company

Do not use this company!! Worst customer service I have ever seen. First of all it took over 6 MONTHS for the installation to be completed, then we have had issues back to back and every time we call the customer service number it takes over 45min-1hour for someone to answer, and say that someone will call us back to help us but no one does. I also tried reaching out by email and they do not respond. DO NOT USE THIS COMPANY! We installed over 30 panels, which we were explained would be enough to cover our energy needs, but we are still receiving teco electric bills over 200$!!!

Calling to get an answer to a question

I have been calling for two days and no one picks up, is this company in business any more. I have the panels on the home and need to have a question answered about if they are Tier 1 or Tier 2 panels My insurance wants to know, if anyone uses this company beware, you are on your own after they leave.

False hope

Have had service over a year now, was promised only connect fee to FP&L but still paying for both regardless if it's the solar and upwards of more than the connect fee. Also was promised a 15K spread over 2 years from the sales rep to be a refund in my taxes that I could do with what I want or I could give to goodleap to keep payments at current amount or they would go up. Well that was a lie but when talking to customer service they are not supposed to say anything about taxes because they are not tax pros so that was just a tax incentive which since I am a disabled veteran and have all non taxable income do not or cannot use. Was also promised that my system would produce at least 2000kwh a month and that has not happened. Oh they say your averages are as promised at 75% productivity..... BS that don't even cover my FP&L bill idiots. And we are supposed to be making the world more green. Don't try to call me and make things right because the only thing you can do is buy this system back from me at what I paid for it and settle with goodleap. I would rather pay for my bill with FP&L at this point.

Solar pameld

Most horrible company. First they installed on a 18 year old roof. Was told that if I replaced it within 2 years I would not be charged to replaced it. I installed my panels in December of 2021. I had to replace my roof 2023 and now they want to charge me $1500 to remove and replace. Trying to talk with customer ser ice is useless. Still waiting to get back to me. In the mean time I’m paying for both companies as my panels are still off. Currently as I am texting this is day no2 and I’m still on hold waiting for a rep. At this point I just want them to come and get their panels. This is just ridiculous. They lied about everything. Their reps are are all kids they are using with no knowledge. This company is a predator and needs to be shut down