Meraki

Technical Support:

I’ve had the panels installed for 2 years, and everything was a disaster from the start, but at least in the first few months, they responded! For over a year now, I’ve been reporting damaged panels by phone, by email, and nothing—no one responds! This week, I spoke again with the bank that financed me, and their response was, Meraki went bankrupt, and you lost the warranties. If you want to repair your panels, you have to pay. My electricity bill with Duke Energy is starting to go up because the panels aren’t working properly, and they’re threatening to take action against me if I stop making payments! Their solution is for me to keep paying for the panels, high electricity bills, and also the repair of the panels! I have no idea where to turn. I really want to cancel that contract because it was a scam in every sense! Typical of scammers—they create a company, offer services they won’t fulfill, then declare bankruptcy, and start another company under a different name, and so they keep deceiving and scamming, and no one does anything!

La estafa más legal nunca antes experimentada

Tengo 2 años que instale los paneles, todo fue un desastre desde el principio, pero en los primeros meses al menos respondieron!! Tengo actualmente más de un año reportando paneles dañados por teléfono, por email y nada, nadie responde!! Esta semana hablé de nuevo con el banco que me financió, y la respuesta fue, Meraki quebró, y usted perdió la garantías, si desea reparar sus paneles debe pagar, mi luz con Duke Energy comienza a subir porque los paneles no están funcionando correctamente, y ellos me amenazan con tomar acciones en contra de mi si suspendo el pago!! Su solución es que siga pagando los paneles, altos bills de luz y también la reparación de los paneles!! No tengo idea de a donde debo acudir, realmente deseo eliminar ese contrato porque fue un engaño en todos los sentidos!! Lo típico de los estafadores, crean una empresa, ofrecen servicios que no van a cumplir, luego se declaran en banca rota, y vuelven a crear otra empresa con otro nombre y así van engañando y estafando y nadie hace nada!!

Don't Do It!

I had solar panels installed by Meraki back in Dec. 2021 here in Tallahassee. My salesperson's name is Mark Chambers. starting in 2023 - 2024 I noticed a decline in productivity. I called/emailed Mark several times, and he could just ask for a copy of my Utility bill. But I would get no response except, "Your just building up credits." Well, it just go worse as time went on. I checked my output a few weeks ago and found that they panel stopped producing in Aug 2024. It seems really off that this is about the time they supposedly went into a partnership with Freedom Forever. All calls to Meraki now go unanswered and no one gets back to me. I have called Freedom Forever, and I get an AI answering service and never-ending hold music. I still owe around 20,000.00 for the loan on these non- functioning panels. These business practices are deplorable, and this company needs to be held accountable. If this is not resolved soon, I will be calling my lawyer. I have filed complaints with the BBB, Dept. on Agr. and Consumer Services, and the State of Florida Attorney General. This is beyond frustrating.

WISH I would have read ALL of the SHITTY One Star Reviews

Wish I could leave ZERO stars! Great Sales Pitch. EVERYTHING ELSE SUCKED and Continues to SUCK!! Panels STOPPED working 3 months ago. NO ANSWER from MerCOCKi. PLEASE do yourself a favor and use a different company! Stopped payment today from bank to get their attention.

Total solar system failure

I have called Meraki several times, like 15 to 20 times, if they are closed why is there still a phone number and voice recordings, at this point I'm out 50,000 dollars for a dead solar system

They don't stand behind their product

I bought a solar system and it was installed. The installation nightmare is another story. The system worked but now it doesn't seem to be communicating with the Enphase software so I don't know if the system is producing anything. I contacted Enphase and they confirmed the system was offline. I have tried to contact Meraki now for 2 weeks. I have yet to speak with a living, breathing body and have been forced to leave voicemails each and every time I called. Do you think they have reached out..........NO. I am now filing complaints with each and every Florida Regulatory Agency and the Florida Attorney General's office. Hoping to get Meraki off their _____ to do something about this. If you are considering Meraki for your solar system, my recommendation is DO NOT contract with them.

the worst solar panel company :(

The worst solar panel company, I've been trying to get the panels working since I bought them 5 years ago and I haven't gotten any response, the panels never worked, I pay super high electricity bills, when they promised I wouldn't have to pay electricity. Now I pay electricity and solar panels, they are stealing my money monthly, I don't know what else to do but they are liars.

Meraki is a ripoff, a scam!!

What a piece of shit operation, they are criminals operating as a legit business!! only way i could post a review is give them 1 star, which is overrated!!

No communication

Meraki installed my 10kw solar system, they are not answering emails, phone calls. In my opinion, do NOT work with them

They really are a fraud

An agent from this company came for 3 days insisting that I was going to save money by accepting the solar panels. I didn't need panels or a debt since I work as a teacher and I'm in the process of divorce. I had just changed windows in my house to reduce the mold and humidity in my house, which was affecting my baby, so I didn't need more expenses. However, I did need to replace the roof, and that's where they managed to sell me a whole "promotional package." On the one hand, they were offering me a replacement pump for the pool in my house, replacing the roof, putting in the panels, and replacing all the lights in the house with LED lights. I never read the contract because the man told me that since I didn't understand English enough, it would be better if he explained it to me in simpler words. After signing the contract, the salesman never contacted me, nor did he follow up on my case. They offered me help in Spanish, but that only happened in November after I signed in June. The company installed the roof and the panels, but the latter did not pass inspection, so the company insists on entering my house to continue with the contract, but they also intend to charge me a debt of 69K, where at first they told me that I would have a credit of up to 69K and not a debt. The panels have a value from Freedom Forever of 11k, and the roof of 15k, added this does not give the value that MERAKI put on my debt and that part of the debt was put on me with a lien on my house. This has affected me a lot, especially realizing that the initial application for that credit was rejected due to lack of funds and then "miraculously" it was approved without knowing what numbers were the ones that were moved so that everything would fit. They have threatened to sue me and have also threatened me by saying that if I don't have the money to pay then I should sell my house and pay them the debt, which is absurd, but not going any further, they messed with my son, saying that if I were to die, I shouldn't worry because the state would keep my son and that part of the house would be auctioned off to pay off the debt and the rest would be left to him. They are infamous in taking advantage of people, especially when I initially explained my debts and income to them, and I told them that I didn't want hidden numbers, and now they tell me that the panels are not 11k but 49k!!! Where do they get such a high commission from? I am trying by all means to seek help, because I recognize the debt on the roof, but not on the panels, and I have already asked for them to be removed and they have not wanted to.

Very poor service

We have been having a problem with production and loosing connection. We've been told we would have soombody contact us never happened, the manager Klye in Vagas did not do a thing. We have never been able to contact Mericka who installed the solar. Please beware they are very tricky I would never recommend this company.

NO service followups

I bought the house in May. The panels are all paid off. THey charged me a transfer fee to transfer the service plan to my name. Everything is working. WHen I looked at the app, I notices 1 our of the 32 panels is not working. I call and they did send someone to repair it. He did some things and said it would need a day to cycle through and be recognize. It did not. I called back to schedule a call back. They scheduled it in July, then cancelled. Then rescheduled and did not show up two other times (taking time off work to wait for them). Now, I call, email, text and use their web submittal and do not any reply back. When I call the phone is either unanswered, or sends me to a call waiting queue and disconnects me. I wanted to get a quote to add batteries and a transfer switch, but with no call back, they won't get that business from me anytime soon. I really hate leaving 1 star reviews, but they really have dropped the ball on my account.

Solar panel waiting to be reinstalled after roof damages

We bought solar panels from Meraki at the beginning of 2023. The process took a few month and a few more month to begin saving some energy. My solar panels had to be removed in June 2024 (after waiting for Meraki for at least 2 months) because my roof had a leak and it needed to be replaced. Roof job was finished in July 2024 and since then I have been waiting for either Meraki or Freedom Forever (a company that merged with Meraki to supposedly improve services). I am now in worse shape than before I stalling these solar panels I am now paying for my electric bill AND the loan for the pa ELA that allowed me to see 3 or 4 months of savings. I wonder if there’s anything that can be done about this. I am tired of calling Freedom Forever who claimed back in July that they were looking for my account info. They gave me a ticket number on August 23 and told me wait time was 30 to 60 days. TIL this day I have not heard from anyone. My panels are sitting on my backyard and my electric bill keeps going up. I need HELP! If anyone has any suggestion please send me an email at guilbee67@yahoo.com.

Run as fast as you can!!

https://www.wftv.com/news/local/i-feel-jilted-i-feel-angry-customer-upset-after-solar-system-stopped-working/22WRRVJVG5AI7KFBTN3OSAGYMY/ Meraki where’s my refund?????

Scam

We got our solar panels in 2022, in a whirlwind sales pitch, but we fell for it. Installation took longer than they said it would. Electric bills have not really decreased at all like they said it would. Then, September 2024 we noticed water dripping inside of our home. Went to the attic and found that the problem was where the solar panels were installed. Called Meraki, got sent to Freedom Forever. Sent someone out who went up on roof and stated that whomever installed them would miss the rafter when drilling, pull it back out and drill another hole next to it without fixing the first holes they made. There are multiple of these holes thru out our roof. Service tech said he was going to put in for a full reroofing for us. Here we are, November 8, 2024 - still leaky roof and no resolution except for them to send us a quote for @$7,000 to have the panels taken off and put back on after we get our roof replaced. They aren't even trying a little to rectify the situation. Our next stop will be an attorney. To the gentlemen below whom wants to meet up with everyone and file a class action lawsuit...We stand with you.

Scam

This company is unprofessional and sell a horrible product. My system has not been working since June 2024, supposedly they partenered with a company called freedom forever that is in charging of servicing their faulty system. This freedom company seems to be at same low level as Meraki as it is November 4, 2024 and they still have not had the decency to visit my home to see what’s happening and even worse, can’t even give a date for their visit Please do not buy from Meraki. They diner deserve to be in business

Run fast ! I’m going to sue this company

to be honest I’m going to find each one of these people on this site that has left a negative reviews and file a Class action lawsuit and get these solar panels taken off my roof as this company is a nightmare to deal with. I’ve had 10 service calls in less than one year, it’s a constant headache, wondering if your panels are working or if breaker has flipped or if an inverter needs to be replaced and now they are owned by Freedom forever that does not come out or respond to any of the emails that I’ve inquired about to get them to Fix an issue at my house. Do not use Meraki Solar .

Most Horrible Experience of My Life

I can't even leave one star! Hopefully my review will come out on this page. For the person from Florida who is saying that this company is wonderful, how much were you paid! Call the AG! I am calling the BBB and reporting this company to whomever will listen to me! I was lied to, deceived about everything from beginning to end! The salesperson's name is Isidro Vasquez. He always had a new trainee with him (I can't remember his name). I had Meraki install solar on three homes that belong to me. I was lied and deceived to every time that they visited me. I attempted to discontinue all of the services as I became leery as things were not happening as promised. Isidro told me that he would lose $150. dollars a day if I didn't continue with my contracts as he needed to support his three daughters. I can go on and on but all in all this was a horrible experience!

Worst support ever!!!!!

When you pay $84k for a product, you would think that the support for that product would at least be okay. I have had three issues with my panels since getting them installed and the best response time that I got was one month from the time the issue started. Now they've sent some services to a company called Freedom Forever and their support is magnitudes worse. I have never been so disappointed with a purchase in my life!

No Concerned

THIS is the worst company I’ve ever dealt with my whole entire life! Our project manager for three different other companies doing construction and south florida and the guy do not call back. They do not care. I tell everyone not to use them or freedom forever. I’m paying two bills. and they won’t help in anyway. I just need a little help!!! HELP

Terrible liars

I have had the system since November 2023 and FPL is telling me that the system is not generating any energy. From the reviews I am reading, looks like I too have been taken. I too will be getting a lawyer. Do not hire this company. Vince was my sales person. He's very slick. Don't trust him. I wouldn't even give them a half star.

Don't expect to get ahold of anyone

Our panels were installed in 2021, and all has been fine until this summer. Our panels aren't properly generating energy to send back to Duke so our Duke Energy bills are steadily increasing. I've called Meraki Solar 26 times in the last 24 hours, and been told by an automated voice they're too busy and call back later, then I'm disconnected. I've tried contact through social media. I've tried emailing. I've tried their contact form. Nothing. This is absolutely ridiculous. I called the person who sold the system to us, but he's no longer with them. He said they've been sold to someone else, but there's no record of it anywhere I've found and every company I've called by the name he gave says they aren't the ones.

After sales support

They took my money and ran......no follow up service..i don't know how this thing works, what to look for and how to monitor it. Never was told who and when to pay

Liers

They said that I would send electricity back to the grid and that I would only have to pay $25 to the fpl a month all lies I will be getting a lawyer if they don't do something .they didn't tell me that the solar doesn't work when there is a power outage either if anyone wants to joining me in seeing my phone 850 436 3047

Cannot get a hold of anybody to get the problems with my system fixed have been told in April that they would fix it it is now the end of July nothing has been done no one has contacted me and again I can't get hold of anybody our electric bill is still $300 a month and I'm paying $300 for solar also it never even lowered my bill