Meraki

If I could go back to when Mark Chambers and Austin Whitley came to our home in Tallahassee, FL that was purchased April 2023 I would've told them NO. I really didn't want solar panels, but my fiance thought it would be a good idea. I should've stuck with my gut feeling. This is a big a** scam. Those two guys came into our home, talked very nice like good salesmen always do and convinced us that this would be a great investment. These panels were installed 10/19/23, turned on 11/08/23 and a panel had to be fixed 12/13/23. We NEVER consume 100% of the daily energy that's generated daily, so for the life of me we can NOT understand why the city of Tallahassee is still charging us for electricity after we've had MONTHS to accumulate energy. The city of Tallahassee couldn't give us any answers after trying for awhile. We've even waited to see if these charges would work itself out. As of today we're still having to pay the city for electricity, but we NEVER consume more than what's been generated smh. I've reached out to Mark and Austin and I am awaiting a CALL back. If I have to this problem will be escalated. If you are considering this company DON'T do it unless you want to pay for solar panels and still pay for electricity MONTHLY. Also, the tax credit that they swear you'll be able to apply to your panels as an incentive payment to prevent your monthly panel bill from increasing is also a LIE. Do yourself a favor and leave those solar panels where they're at because this is a breach in the agreement.

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If I could leave no stars I would but I have to leave at least one in order to leave a review. I am very unhappy with Meraki and it's associates. And I will even name one. Joseph Morfesi. He is a terrible employee for this company. He is a liar and is always conveniently out of town when you need to reach him. Getting solar has been a nightmare since day one. We still do not understand the app, noone showed us in person how to use it, we were e mailed how to use it. We were lied to about the solar form for tax time. Joseph is now claiming he flat out told us at the beginning it was going to be a tax credit. Interesting. So how come when we told our tax worker we thought we were getting money back, she said that countless other people that she was helping with taxes, thought the same thing? Even a friend of ours who also went with Meraki for solar, was under the impression for the tax and yet when it was time to do taxes, learned the hard truth that it was a tax credit. But Joseph claims he has been honest with us the whole time. Not true. I am paying solar every month AND an fpl bill and my fpl bill is cheaper than what I am paying for solar. And if I am a day late paying solar I am penalized $20. I cannot really back out of solar otherwise I will have to pay the cancellation fee of $5000. Meraki does not care to make customers happy, nor does Joseph Morfesi. I cannot stress enough to not go with Joseph Morfesi. If he calls you, hang up...Go to another solar company, DO NOT go with Meraki. I wish we had done more research before talking with Joseph.

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I made three payments almost to four before I got solar connected . Two day later there is a gateway meter fault one month later a tech shows up three day after his appointment day one week later gateway meter fault ! I can't find out what was done to resolve the issue . I have two panels that are not producing near what the others next to them .

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I will never refer Noone to Meraki I been having problems every since I got there solar panels my bill increase n I'm paying more now with paying loan back

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I have a very long explanation as to why this company is horrible. Long story short, do not believe them, they are frauds, and they will cost you in the long run. I feel as if this company, Meraki Solar, needs to right all of the wrongs and constant misinformation their sales people have been telling customers. Praying on the lower- and middle-class individuals just to make their commissions and profits. I have been reading complaints by other customers, they are all relatively the same. All have been lied to regarding the “tax refund”. The misinformation customers are receiving regarding the “tax refund” has caused significant financial issues. Something needs to be done with this company and customers need to have their money refunded or be reimbursed for some. THIS COMPANY NEEDS TO BE STOPPED!!!

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This company is garbage! They’re overpriced and under-deliver! Their customer service is horrible and no one seems to know what’s going on; however, they’re extremely quick to charge you! They came into our newly developed neighborhood and made so many promises! “Get solar your electric bill will be $20 and your solar will be under 200 a month with the loan on the solar.” The only consistency was the 221.00 a month for the solar but they overpriced us for our solar! We have 26 panels and paying $78k! We questioned this a million times but the right hand doesn’t know what the left hand is doing in that company and like I stated their customer service is clueless!! I went to the extent of reaching out to their CEO via LinkedIn and he is just as much of a joke! Stay away from this company! Do your research on others before signing! When we reached out to the sales man that came to our house 2 weeks after we signed, he no longer worked for the company and neither did his assistant that came with him! No one could assist and they just keep saying that the price of $78k must be correct. Lies! Fraud!! And attorneys come next!!

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This company installed a system on my house in the rain. My roof is now leaking and there is water damage inside the house. I have been trying and no repairs have been done. out of the 34 panels installed only 9 are working at full capacity. I have been trying since Mar 2023 and nothing. Took almost 6 months to get my system turned on. No customer service. They don't answer the phone. They don't answer emails.

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First, they told me that I would be getting a tax rebate for $22,000.00 dollars, that is not true, this is adjusted to your income, and given to you as a credit not tax refunds, let say if you owe IRS $22000.00 dollars than with this tax credit you owe IRS nothing. but for the regular people out there it does nothing for them, so if you don't pay down your solar panels financing with the tax credit in 18 months your bill for the solar panels go up about 40% per month higher, I am writing this because my system has broken down 5 times in 4 months, they did not come until 111 days later, of course my FPL bill went up to over $1,500.00 dollars because they told me to take off budget billing, I now pay more for electricity than I ever paid before they came into my life, now the system is broken again and it has been over 3 weeks and no one has called me at all, I tried calling them but no one answered the call, not even the sales person who sold it to me, I put a claim for the money I spent on FPL because there system broke, it was not my doing or fault, they had put on the ground wire in the first place and so my system did not sent any power back to FPL, so in other words I loose, they denied my claim. So now I am going to make sure that everyone out there knows what Meraki Solar is doing, trust me do not get involved with this company, I did saved money the first time when it was installed, but that was it just one time, now this system breaks over and over again even when they finish fixing it, just a couple of days later it breaks again and again. I am so tired dealing with these people. And on top of everything my roof was installed in 2019, after they installed the solar panels my roof started to get black around the panels, I was so happy when I got a new roof and the color of it beige is awesome, now they have done a very sloppy job that my roof has black areas especially in the front of the house, I am so frustrated that I am boiling.

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This company is a fraud and a proper scam. They are full of lies. They have the worst customer service and they don’t care about the customers. I’ve have solar panels installed and it took them 2 months to come and activate the service. And I’m still waiting for them to install my smart meter and opti box. In the meantime, I’m paying 2 bills and when I called them, I’ve been passed around. Thus is getting rediculous. STAY AWAY FROM THIS COMPANY. Once the Sales Reps get your money, they dissapear and if you ever get hold of them, they start playing the blame game.

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This is the poorest solar company, had solar panels put on our home in April 2022. We had one electric bill that was only to be on the Duke energy grid. We have complained to Meraki but no satisfaction. Was told the engineers didn’t figure the right amount of panels, so here we are paying for the panels and still paying electric bills. Stay away from this company!!!!

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