Lunex Power Inc

Never Heard Back

I contacted Lunex Power in the central Florida area for a quote on solar panels. I sent them the requested information almost two months ago. I never heard from them again.

Do not go with Lunex Power!

If you live in MA, DO NOT go with Lunex Power! They might be doing well in FL but there are just too many issues I experienced with this company. I signed the contract in late Jan and my scheduled installation will be the last week of July. With the interconnection step, maybe I'll be lucky to have a system on by September. Here's what I've experienced so far. I really don't want to post this now because I still have the project pending with this company, but I really think people should know about my situation and make sure they don't end up with what I experienced. 1. The onsite survey was literally showing up to check the electric panel. No measurement was taken which caused the problem I'm going to explain later 2. They ordered the wrong racks/stands that doesn't meet the town requirement. Didn't realize it until they installed everything so they will have to take everything down and re-install 3. They didn't realize that the plan doesn't meet the fire setback rule until the racks are installed, because they didn't do the initial measurement of the roof and relied solely on their software. They now will need to remove the racks and patch the roof which has risks of leaking 4. They were trying to manipulate the numbers on the permit to get the fire setback things approved but didn't work, which wasted two weeks 5. It takes them weeks to turn around a plan because all the engineers are based in FL and cannot prioritize MA. It also takes them weeks to revise a plan. They also do not directly communicate to the inspector to understand the town requirements leaving me as the coordinator between my town and the solar company 6. The installation team has no availability. I understand that it's a busy time for solar installation. If you ask them to schedule something, it likely will be 1.5-2 months out. 7. The operations team never returns my calls or emails (maybe they return 1 out of 20 times) leaving me with a lot of open questions. I feel l bad as I really look like a spammer The only thing positive about Lunex is their sales team. They are quick in picking up the phone calls and makes everything sound super easy. However, the rest of the experience has unfortunately been horrible that I don't think I would recommend Lunex to anyone. Recommendation: why not selling less projects and taking care of your customers?

disappointed with misleading promises

We had solar panels installed after being promised that we would not get any electric bills from FPL unless we added something that would use a lot more electricity. This was not true, even if the panels produced enough power, there is still a minimum bill. we were also promised that there would be a reconciliation at the end of each year and if the panels produced more electricity than we used, there would be a credit. This has not happened. We were told that if the power went out, we would still have electricity thru the inverters on the solar panels for up to 2 days. that was NOT true, without batteries, there is no power if power goes out. After many calls, texts and emails, we finally spoke with a rep who said the salesperson was wrong telling us all of this and that he miscalculated how many panels were required to eliminate our electric bills. Additional panels were added and after another 4 months, we still are not getting the low electric bills from FPL that we were promised. Supposedly a rep is monitoring our usage and trying to understand the problem. we have provided our FPL bills for the last 3 years multiple times for the reps to get this figured out and still have gotten any satisfactory results. If I had looked into this further, I would never have gone with Lunex Power/Sunnova. We are paying monthly on the solar panels and still paying FPL and this now costs us more per month than if we had just kept FPL as our power source. We are very dissatisfied with the customer service, the solar panels and the whole process.

absolutely terrible

Lunex was a company that has high ratings, we thought we'd get great customer service however that was not that case. We had an issue with the install and Lunex was not responsive at all to get the issue fixed. There were multiple e-mails and phone calls to both S**** S****** and M** R**** that just were never returned. The disappointment and non professional behavior was real. Think twice before going with this company. Initial everything was fine, but once there was an issue the customer service was next to none.