Long Island Power Solutions

Headache from the start.

I would not recommend this company. It’s been nothing more than a headache since having the panels installed. From not calculating enough panels and not even breaking even year over year, to leaks and having to threaten to sue for a minor repair. Now it’s 3 years into having their panels and I need my roof replaced and they want to charge to remove and reinstall when they had inspected the roof and said we were good to go for the install. It was nothing more than pushing the sale rather than doing the right thing and making sure we wouldn’t be in this situation only a few years in. Now whether it was the solar that is causing the damage or they assessed it wrong, they did a horrible job in one of those fields.

Don't believe all that you read

We went through the whole process and were not impressed. Perhaps Sun Nation is better. The sales person was great, but it ended there, The installers were the B- team. They let a roll or wire fall on our car's rear window. Then they said Safelite was on the way only to find out that was not true. The manager arrived and said they could not come until Monday or Wednesday (this was Friday). Since I needed my car I said Monday. Then I found out that they could not get my window until Wednesday. I needed my car to get to work! They did clean my car, but there was glass all over my driveway that me and my wife were cleaning for days. The problem was that this was the Friday after Thanksgiving. Don't let them install on a day after a holiday. Even the manger said his team failed solar 101 by not telling us to move our car and they did not offer anything to make us whole. Stage two: we were looking to pay our bill they sent the bill and we gave them all our information but because apparently we needed to alert our bank that the amount would be okay it did not go through. Did they contact us - no! Instead they sent the same bill making us feel that we were at fault. We had to reach out to them and get this corrected. Last we had the final walk through and the young women that came was very nice and assured us that she was part of the service team and things would be different. Yes, two days later I had a problem with connection to the grid. So, I called the service team twice, and they never got back to me! I don't know where to turn. Definitely not LI Power Solutions. Not a good experience!!! Be forewarned, look elsewhere!

Horrible!

All the comments about how wonder Long Island Power Solutions are from new customers....wait until you have to work with them for several years and you'll see how horrible they really are. Customer service is definitely not a priority once they get your money. No returned phone calls, unable to get replacement parts, unless of course, you want to upgrade and spend more money, amazingly those parts are very readily available. Due your research and find someone else.

Bad Experience from the Start

We've been working with LI Power Solutions for 9 years. Since the start it's been an exercise in frustration. First, they took a big check from us to get started, then didn't get in touch with us for at least two months. We were sure wed' been scammed. We did finally get 22 solar panels installed, and have had problems ever since. Four of them have continually stopped functioning over the years and getting LIPS to deal with fixing them is like pulling teeth. We get promises to calls back that never happen, stories about unavailable parts, basically the run-around. They can't seem to find a way to fix whatever is broken and sure don't seem concernd about it. I'd advie going with some other solar company.