Green Light Solar (TX)

Bad service

So our service with Green Lite Solar has not been good at all! So they get their money every month but our system has been down since May 6th? and guess what no one seen it so we have a 200$ electric bill and normally it is around 40$. Now the phone number has changed and the new number is not taking no calls ?? HELLO SO NOW WHAT! I have now called the district manager left messages and now email and nothing! So anyway they will give you a good talk but bad customer service when something goes down!!! Think twice before you choose GREEN LITE SOLAR!!

No support

Call no answer. Called today nd it says number had changed. Called new number. Got a recording that they are not accepting phone calls. Went to website for support. The support portal doesn’t work either. There is no way to get a hold of them.

JUST SO NO IT HAS BEEN A NIGHTMARE

I signed up for SOLRITE residential backup battery program through the Texas VPP. What I got was green light solar as an installation subcontractor, and it has been a nightmare. Two different times they have been out to my house for five hours each time and it’s not installed yet. No ETA. They told me they just needed more pictures and I didn’t need to be home then a technician calls and says he will need access to the breaker box to install an emergency switch that is on backorder. Second time after five hours, they tell me oh we need to come back one more time because Solrite sent the wrong emergency switch. SOLRITE finances the project and does servicing after installation. They have nothing to do with technicians coming out to the house. I have BEGGED for them to call ahead just 15 minutes before they arrive so that I can put my dog away. It’s never happened. One check barely tapped on my utility room door and then just opened it right up without me saying a word. The emails I have received from my “project manager“ have been belittling and demeaning.. She has detailed all their “learning curve” problems and implied that if it wasn’t for Solarite and all their project requirements, it would be finished. I don’t care about all their problems. I just want my system done! If you have a choice, do not work with this company.

"BUYER BEWARE, THE WORST FINANCIAL DECISION OF A LIFETIME"

Doing business with Green Light Solar was by far the worst financial decision of a lifetime. Instead of the promised savings and zero utility bills, my energy cost actually doubled. So, if you have extra money and want to pay double for your energy, then Green Light Solar can do this to you like they did to me. Initially everyone will be pleasant and accommodating until after the contract is signed. They will wow you with wild promises of eliminating your electric bill and provide plenty of power to get you through the occasional grid outages with their overpriced battery options. The sales pitch sounded good but there was very little truth and a whole lot of fiction. For over a year now, all attempts to get Green Light Solar to show an ounce of integrity have failed. It is now very apparent they have no intention of making this disastrous deployment right. Their guarantee of annual power production is as worthless as their word. Yes, I have filled out their online support form, yes, I have called into their support number dozens of times, yes, I have texted everyone that before contract signing was calling me almost on a weekly basis. I have no doubt that Greenlight might accidentally get the system right and satisfy a customer now and then. But take it from me, if things do not go well with your system, you will be placed on ignore, indefinitely. For the record, my supposed zero utility bills have cost me almost $2000 in the last 12 months, which is a far cry from zero. This is in addition to the $3873 for the solar system for the past 12 months. Before solar, my annual energy cost was less than $3000 per year. Now with the current solar system and grid bills, my energy bills have essentially doubled. That is not what I was told to expect and not what I signed up for. Go ahead and brace yourself for the blame shifting and finger pointing. They are real experts at that game. They will say things such as we just installed what you were sold, or you are using more power than last year. Documents do not lie. People do and unfortunately will. Also, you must watch out for the numbers to magically change. In my case, while one Greenlight Solar employee was still speaking with me months ago, they sent me a text showing a much lower amount of supposed guaranteed production than is clearly stated on the contract. It's essentially a sleight of hand to distract from the major system power shortfall. This situation, which I have first-hand knowledge and documented proof of, makes it believable what one former employee shared with me. The former employee indicated that at times, numbers are manipulated to make a deal closeable. Now while this is hearsay only, it sure makes a lot of sense given the disastrous situation I find myself in now and the lack of return calls from anyone at Green Light Solar. You can be assured; I am not finished with this fiasco yet. While I work to force con artists to do the right thing, I want to do everything I can to save others from falling victim to this company. I cannot stand to see anyone being taken advantage of by individuals, without integrity, professionalism or remorse. Should you still believe this company is legit and feel it can enrich your life, that is certainly your right. But please, please, exercise extreme caution. In my opinion, you should print and record every phone call, save every text and email, and make sure you do not rush into anything until you have discussed with multiple people about what you plan to do and with whom. If someone objects to you recording for your records, there is a very high probability they have something to hide. Remember those who tend to bend the truth do not typically like to be recorded. Remember smooth tongue salesmen have only one main goal and that is to get a signed contract so they can move on to their next victim. Please don't allow yourself to become their next victim.

Review of solar panels, contract

The woman (I won't mention her name) came to my home and explained what I needed to do to get solar panels. She then went on to tell me how great they were and the money I would save. She lied about how many solar panels I needed. She lied about how many batteries I needed. She had her computer and was doing calculations. It took forever to get the solar panels hooked up. The blame was put on Entergy. Maybe they were to blame, I don't know. When she told me that the solar panels would cost $106,800. I immediately told her never mind. She said, "Wait, that's before you get the Federal Government Buy Down Payment. You automatically get that and can do whatever you want with it. You can go on vacation, buy a car, whatever," I informed her that I would put it on the down payment for the solar panels. She said that would be fine. She then calculated how much I would pay: $106,800 minus the Down Payment amount of $32,040. I even have a sheet titled SCHEDULE 1. The amount I would pay if I used the buy-down payment is as follows: 18 months of $404—281 months of $404; 1 month of $402.28. The total would be $121,198.28. I said that was okay and I would do it. The Buy Down Payment was to be an incentive. NOW, if I chose to spend the Buy Down Payment and not use it to pay the loan, it would be 18 months of $404.00, 281 months of $579.27, and 1 month of $574.78. The total would be $170,621.65. The woman I spoke with today said the total would be $179,920.61. Both were based on the company automatically withdrawing it from my account. The woman said the Buy Buy Down Payment had nothing to do with the Outstanding Principal Balance. It was still $106,800. My first email had the Outstanding Principal Balance of $106,800. THE WAY I FIGURED IT IS THIS: If I didn't get the Buy Down Payment of $32,040 and my balance isn't $74,7660 why do all the payments on my SHEDULE 1 of the contract come out to be $121,198.28. I'm going to an attorney and have him draw a Motion To Dissolve Contract. The reason would be due to misrepresentation and false advertisement.

Green Light Solar service

I've had the worst experience with green light solar in louisiana one they get you to sign the contract no except phone calls tried calling the manager alec that never answer neither does he returns phone the install supervisor Dalton don't ever answer the the phone you have to text like a little kid he told me I qualify for a 1200 dollar rebate of course you can't get a hold of anyone the main office you leave a message with no return phone call the only reliable person I met in the entire company was a tech named Daniel he always answer his calls or return you phone calls this is horrible

DO NOT BELIEVE A WORD THEY SAY!!

Do not use this company. They will tell you what you want to hear to make the sale, but non of it is true. What a nightmare.

After sales support non existent

We have had our system for a little over a year. Installation and startup was challenging. System would not communicate with Entergy correctly, so we weren't credited with total amount of energy produced. Got it corrected was working fine. Last month reached out to CS and was told I would receive a call from my area. Never happened. This month same problem this time I was given a number to call - voicemail. I researched emails from previous occurrence and reached out to a Utility Team Lead. Was told to call back Monday and she would transfer me to someone else. Asked for a supervisor transferred to voicemail account without a message informing me who I was leaving a message for. Paying a fortune for this system only to pay astronomical electric bill as well.

Terrible service

So friendly, cleaned up as needed, said all the right things. Had a problem, no idea how to resolve, said would be resolved later. Entergy came out and left. Said installation not complete. Tried to contact subcontractor that did the work to no avail. Received bill, finance company advised work was completed and contractor paid. No wonder he’s not taking my calls.

IF I COULD SAY ZERO I WOULD - DO NOT USE THIS COMPANY

7 months to install System worked for a few weeks and now does not Received bills from finance company before the system was install Credit is being effected even though the system doesn't work Took me a few months to make contact with anyone After making contact to date they have only addressed 1 of the 8 issues After several attempts I still have not had issues addressed Repairs have been done and the system still does not work Two electric bills at this point

HORRIBLE

Our experience started out pleasant. The salesperson was informative and responsive to follow up questions. Until we signed on the dotted line. After that, we had to do the work to get updates on the permitting and build progress. Our biggest difficulty with this company has been getting the tree trimmers to complete what they started. One team showed up, cut a few branches, and then disappeared, neglecting to cut and trim a fifth of what they were supposed to. The second team showed up, cut halfway through our tree, and then stopped, telling me they needed to get a scissor lift. Never saw them again, despite multiple attempts to reach out to them for status. This tree service cost us over $1700 dollars, mind you. Someone at the solar company thought it would be smart to pay them up front before services were complete. After multiple attempts to contact our contact with the solar company we were informed they had hired a third team to complete the tree service. Haven’t heard a word back in 2 weeks. Upon completion and final sign off of the installation, we are supposed to get a sizeable rebate check to apply to the overall installation expense but we will be unable to do so until they complete these services. To say their communication and follow-through are lacking is an understatement. We will NOT be recommending their company to any of our friends or acquaintances.

Terrible company. Stay Away!!!!!

System installed 2/5/22. No service yet, cant get anyone by email or phone. Going to find legal representation, seems like its going to have to get ugly. Just want them to come take their stupid system back and cancel the contract. Waste of time, money and energy.

Greenlight solar is a very bad company.

They came to my door and thats why they were chosen. Sergio, the salesman was very helpful in getting started and financed. As soon as we got started we heard nothing from them. The first payment was coming due and we had no equipment on our roof. We called and they said they could not service us like we should be and so they cancelled the contract. We had to call the finance company and cancel the loan before it came due, Do not use this company, they are very bad at service.

Poor communication through out the whole process.

This company is really bad with communicating with there customers.. during the installation period, I literally had to chase them down to get info on why I couldn’t turn on my system- I was even promised that they will pay my first first month loan repayment which I didn’t get.. Now it has started all over again, I seem to reach anyone again, I have called, emailed to no response.. I would advise if your living in DFW area - please stay away from this company, it will safe you a lot of headaches that I’m going through now.