Ipsun Solar
- Installing since 2016
- 2 areas served
- Licensed
Overview of Ipsun Solar
You're looking for a one-stop shop for your solar project. We take care of permitting, design, and install. Interested in electric vehicle charging, backup batteries and energy monitoring? We offer it all. Proudly serving VA-MD-VA
What Ipsun Solar customers say
Mary
Reviewed on Nov 22, 2023
Very Poor Service, 4 months of delays and Still Not Done
My project person delayed the work for almost 5 weeks, would not respond to my emails (still doesn't), and I had to resort to the writing to the web site. He failed to keep track of my project so it did not move to the next step. There were three trips from VA to MD to install the skirting. First time they did not bring enough. Second was not enough that wasn't scratched up. I wasn't here for the last visit and the scratched up piece that I had said not to use was installed. A black magic marker was used to cover the scratches and it is visible from the ground. BGE approved the connection on 7/14. I turned on the switch two different employees told me to turn on when I got the call from BGE. Ipsun's contract reads that they monitor by computer to make sure the panels are properly functioning. Three months and one week later, I got a call that there is a problem with the monitoring application. So they send a guy up to flip another switch. So no monitoring was done for 3+ months, AND I had no solar for those summer months. They still have not set up the program for me to view the status of the solar panels on my laptop. Oh, and when they do call, they do not leave messages and the caller ID reads "name unavailable." Finally, I sent personal checks when required. It took weeks for them to reach Richmond, VA from MD and one they never received. Obviously, the mail people are not too good either.
Kris Miller
Reviewed on Apr 16, 2023
Go with anyone but Ipsun, they strung me along for a year, than terminated contract over text. Ion solar installed start to finish 3 months, and cheaper then Ipsun quoted.
Response from Ipsun Solar
Dear Kris and Robin, We apologize for the negative experience of going solar. The county review board in Prince William County, known for its challenges in approving solar projects, did not approve the engineering designs for your solar system. Ipsun Solar hired multiple engineering firms and despite their efforts to comply with the rules in Prince William County, the County didn’t grant approval. Throughout this process, we prioritized keeping you informed and involved in all aspects of the project, including regular updates, internal and external meetings, and transparent communication with the County. When it became clear that the project faced significant obstacles, we recommended canceling the project and issuing a full refund. Although you were passionate about continuing the project with us after we made it clear that things would not pass the County Review Board, we reached out to multiple other engineering firms to try to find a viable solution the County would accept. When those options failed, we eventually refunded your investment in full when the County confirmed that the project could not proceed based on the required system size for your home. We understand that Ion Solar was able to proceed by significantly reducing the system size, which was not your preference when working with us. In our pursuit to find a solution, we even employed another structural engineering firm despite the difficulties in finding one willing to work in Prince William County. Unfortunately, they were also unable to satisfy the County's requirements. It is worth noting that we have had to cancel numerous projects in Prince William County due to similar issues, and many of our competitors have ceased operations in the area entirely. In light of these circumstances, we kindly request that you reconsider your negative review. While we understand your frustration, your experience is not representative of our typical customer journey and was largely influenced by factors beyond our control. We have been open, transparent, and communicative throughout, and we believe that our unwavering commitment to finding a solution speaks to our dedication to customer satisfaction. Thank you for your understanding, and we wish you all the best. Sincerely, The Ipsun Solar Team
About Ipsun Solar
- 2016
- Installing since
- 41
- Customer reviews
- 4.4
- Average rating
- 2
- Areas served
What Ipsun Solar does
Services
- Installation
Licenses
- VA Class A, AES-ELE
- VA Class B, AES
- Fairfax VA Contractor and Contracting
- Falls Church VA Contractor
- Alexandria VA Contractor
- Arlington VA Contractor
- Chesterfield VA Contractor
- Fauquier VA Contractor
- Frederick VA Contractor
- Fredericksburg VA Contractor
- Loudoun VA Contractor
- Leesburg VA Contractor
- Prince William VA Contractor
- Howard MD Class A, AES and Masters E
- Montgomery MD Contractor
- MD MHIC
- MD Electrical Business License (IPSUN) EB228310
- MD Master Electrician License ME228124
- MD Anne Arundel Master General Electrician B5 006640
- MD Frederick County Electrical Trade License EM262136
- DC DC Basic Business License 400317800753
Reported by the company. SolarReviews has not independently verified these.
Where Ipsun Solar works
- District of Columbia
- Virginia
Where to find Ipsun Solar
Head office
9504 Poplar Leaf Ct, ., Fairfax VA, 22031