Intermountain Wind and Solar

Post-Installation Service Stinks

I went with Intermountain because they pitched me on having the best service after installation. In fact, they told many stories about customers of other installers being ghosted by their installers while Intermountain has been around for a long time. I went with Intermountain even though they were a bit more expensive than other quotes because I wanted that peace of mind. Well, less than two years after installation, my Tesla inverter has failed under warranty and Intermountain has ghosted me. They took days to respond by email, weeks to come look at the problem, and now it has been two months with no solution. They are even slower to respond than ever.

Think twice before paying

After a disastrous attempt to get solar from another company a few years ago, and swearing off even trying again, Intermountain Wind and Solar showed up and seemed to have it together enough that I was willing to try again. And oh, how I wanted it to work smoothly. Things were great in the beginning, and moved smoothly. There was good communication. Installation was quite delayed (supply chain issues, I get it), and the install went pretty well. But once we paid up, we were all but ghosted. The inspection we delayed because the installers did not patch drywall, so we had to find someone to do that and submit reimbursement. Then the inspection was not rescheduled for weeks. There were no instructions on how to turn it on. Emails were not answered. Voice mails were not responded to. After inspection, we did our best to turn it on, assuming it was set up correctly. Then the lights kept flickering constantly. The batteries would not discharge. The constant changes in power fried our $10K AC unit. We reported that and it finally got Intermountain's attention. Some tech guy over the phone said that it was all set up right and nothing was wrong, but immediately after the call, settings were different and the flickering stopped. Apparently they did not want to take responsibility for the $10K AC unit going bad. Well, now 7 months after all that, we finally get the owners manual by email and other documents that were promised. In the end, our lights are on, the power is flowing in and out correctly, but one battery still does not ever discharge and just sits at 100%, even when we're pulling from the grid. In summary, go ahead and use Intermountain, since it went well up to install, but don't pay a cent until you're 100% certain everything is working fine.

Lousy service

Not Recommended! The installation and installers were great. They were on schedule and did clean installation. The office staff I would rate two star. We had to ask more than three or four times to correct the installation address and also email address. Still hasn't been correct on some of the paperwork. They said that they monitor output once system is running. The system was activated on Dec 26, 2018. On Jan 9 we noticed that there was no output since Jan 7. I called service 3 times since Jan 14 and have not gotten any action from Intermountain since then. They said that they will call to update me on status. I have not received any calls and/or email from the company to this day (Jan 29). Will not recommend!

So So. Over commits and under delivers.

Intermountain Wind and Solar was not our lowest bid for the project, but they did have the best technology so we decided to go with them, regretfully so. Communication and project management was pretty much non-existent. In the end, we got everything we asked for and everyone was nice and pleasant to work with. Although we have a good layout on the roof, the snow slides off the upper panels and then accumulates at the bottom and completely covers the bottom panels. As such, they are not generating any power. Keep this in mind with your design. Overall, I think they did an OK job but I would recommend if you go with them to expect to manage the project and make sure you are there for the installation. If you can do all the leg work for a discount, do it. They messed up most of ours anyway.