IntegrateSun

Beautiful end result but a challenging installation journey

After a lengthy and sometimes frustrating process, my 21.12 kW solar system is finally live and performing beautifully. The end result is excellent and I am very happy with the system itself. However the journey had significant challenges including two failed inspections, incorrect materials delivered multiple times, wrong ground wire, system left on in violation of BGE requirements, and considerable delays from April to July 2026. I want to specifically acknowledge Lily Garcia, my project manager, who was consistently responsive, professional and genuinely committed to resolving every issue that arose. Without her dedication this process would have been much more difficult. If you choose IntegrateSun make sure to document everything in writing, verify all materials before installation, and stay actively involved in the process.

Good Final Result, Challenging Project Oversight

I recently completed a rooftop solar installation project with Hamza Hassan at IntegrateSun that took about 7 months from the initial planning to the final activation. While I’m happy with the end result—the system appears to be functioning well, and the equipment used seems to be of high quality—getting to this point was more challenging than expected. There were several bumps along the way. A key early delay stemmed from a permit being filed under the wrong category (commercial instead of residential), which took nearly three months to sort out. There was also confusion about which property had permit fees paid, which further complicated progress. Communication was a recurring issue: I was told scheduling for deliveries and installation would be coordinated with me, but instead, I was often surprised by installers or deliveries showing up with little or no notice. Fortunately, I work from home and was generally able to accommodate, but it made the process more stressful than it needed to be. That said, the installer contracted for the work did a great job—especially navigating the challenges of a tile roof. A few tiles had to be broken during installation, but they were promptly replaced, and the workmanship was solid. Overall, I’m satisfied with the solar system itself, but I felt like I had to stay far more involved in project management than I had anticipated. With some improvements in communication and attention to detail, this could have been a much smoother experience. I hope future clients benefit from lessons learned here.

All good so far