IntegrateSun

Avoid! March-April I had to contact the lender and State to get these guys to move. The system still does not export or use the battery. Energy Sage has dropped them. Feb Update Almost a year in and these guys have stolen $2000 from us. Claimed it was needed for extra equipment and work, then didn't deliver on it. Swear will refund and nothing. Jan Update Well, we have moved to the being full on lied to phase. Sign the loan docs to release the funds or no tax credit paperwork. What paperwork? System still has not passed inspection, and we can't get an inspector back onsite until after the holiday. I am now demanding a plan of action with concrete milestones as communication is basically non existent except about money. Oh, the grounding fix is bare copper wire run to tent pegs. I will add a picture. Dec Update The system has now failed inspection twice. Once for grounding, and we are waiting for the report on today's failure. They still want me to sign and release the payment, the claim is that it is complete...not until it passes. Original. We started working with Integrate Sun to install solar at our home in April of 2025. We ran into one delay after another with this company. Communication has been poor, and at one point we had all the equipment except the battery, simply sitting in the garage because it just showed up. We had initially expected install in July, then August, then they forgot to order the battery and it was sold out until Nov. They needed more money to bring in a crane (they didn't), they needed us to cover the cost to remove a generator panel (they didn't), and so on. A couple weeks back a few guys showed up and installed everything over three days (4 to 6 hour estimate), one said he was an electrician. They left trash everywhere, broke a Comcast box on the side of my house, and I am still finding screws and wire all over. Following install they asked me to sign the financing document saying the install is complete. I said no, not until we pass inspection and they address the extra funds. Today that system failed inspection. A bare lose wire could electrify the main cut off box, nothing grounded, generator panel still there, and they never even got to the panels. There is no plan, they have jeapordized the tax credit, and now I'm talking to the state AG office. We have the paper trail.

Absolute nightmare from start to finish—Avoid! ​If you are considering IntegrateSun for your solar needs, save yourself the headache, the lost time, and the financial strain. My experience with them has been nothing short of a nightmare. ​From the beginning, their communication was completely unprofessional. Getting a straight answer or a timely update out of anyone was nearly impossible. The most stressful part was the installation timeline. They repeatedly delayed the installation of my 11.50 kW system, pushing it all the way to the absolute last possible day to qualify for the solar tax credit. Their sheer incompetence jeopardized my entire refund process and caused an immense amount of unnecessary anxiety. ​You would think that after barely scraping by the installation deadline, they would expedite getting the system operational. Instead, they dragged their feet on the final steps. Because of their continuous delays in coordinating the final approvals with Duke Energy to actually turn the system on, I was forced to pay two separate electric bills. I was essentially paying for a useless set of panels sitting on my roof while still paying my standard, full-priced utility costs. ​When I confronted them about this—and detailed the countless hours I wasted constantly following up just to get them to do their jobs—they flat-out refused to offer any compensation for my lost time or the duplicate electric bills caused by their negligence. ​The lack of professionalism, poor communication, and total disregard for their customers' financial well-being is staggering. I highly recommend taking your business elsewhere.

Horrible 18 month experience

What was promised as a 90-day installation turned into an 18-month nightmare. We contracted this company for a 12 kWh solar system with two Tesla Powerwall 3 units. From the start, the project was plagued by incompetence and delays. Permits were filed incorrectly—multiple times—with basic typos and application errors that any professional should have caught. Inspections failed because they either submitted the wrong paperwork or simply didn’t show up. They also damaged our electrical panel during installation and never properly fixed it. To make matters worse, they installed outdoor junction boxes with open holes exposed to rain—an obvious safety and code issue. After all of this, we were hit with surprise charges to mount the batteries, something that absolutely should have been included in the original scope of work. There was no transparency, no accountability, and no urgency to correct their mistakes. We were excited to invest in a system using Tesla products, but this installer made the entire experience exhausting and stressful. Eighteen months of delays, failed inspections, sloppy paperwork, unsafe workmanship, and unexpected charges is completely unacceptable. I would strongly advise anyone considering this company to look elsewhere.

Seven Months and Waiting for Install

I signed a contract for installation of a solar system with Integrate Sun LLC on June 10, 2025. Their cost sheet included a 30% federal solar tax credit ($7,000) I would receive. The credit is no longer available in 2026, meaning installation needs to be complete by the end of 2025 in order for me to be eligible. IntegrateSun LLC did not secure permits until October 24, 2025. The contract said they are required to install the system within 30 business days of securing permits. As of December 20, 2025, IntegrateSun LLC is in breach of contract as they have not begun installation of the system, nor have they provided me with an installation date. The project manager, Emma Joseph, has been extremely unresponsive and slow in managing this project to completion. Stay far away from this company if you hope to have your system installed within seven months

Absolutely horrible company

System has been on my roof Since the beginning of August and is still not activated. Failed city inspection after failed inspection. My project manager did not know what he was doing. I find myself trying to schedule my final inspection now. Please find yourself another company, trust the 1* reviews and take the 5* with a grain of salt.

Late. Poor communication. Avoid.

Bait and switch never stops.

This company will not follow through on its commitments. Buyer beware. We had solar installed and I specifically stated that my concern prior to payment of the final installment, was that I would be ghosted with any concerns or issues that presented. Sure enough, after the final payment, I have been ghosted on ALL communication with the organization. Issues continue to be - 1) no training on the system 2) system not connected properly to the local grid 3)no refund of overpayment. While I may be able to overlook the fact that this project took OVER a year to go from deposit to approval to operate with the city, the fact that these other issues continue is why I only gave them 1 star. I DO NOT recommend that you utilize this company for your solar needs.

IntegrateSun is a scam

Do NOT do business with IntegrateSun. Everyone listed as leadership on their webpage reside in either Pakistan or Afghanistan--this includes both Wakaas & Massey. Everybody in their C-Suite is related by blood or marriage = nepotism at its finest. If you want the details of my experience with this company and how they destroyed my home, my livelihood, and my belief that alternative energy choices will save the planet, please reach out. I'll tell you about their fly-by-night installers, their refusal to warrant their work, them not getting city permits approved, and their substandard commercial carrier. I will be glad to share my experience with you, and hopefully help stop you from making a decision you'll regret forever. Bullet Solar is a much more reputable local company in Houston.

Don't Hire if you want your project completed timely

Beware of working with this company based in Texas if you are located in California, or elsewhere. I Hired IntergrateSun to install a backup battery to my solar system back on October 16, 2024. It's now seven months and counting, and it's still not fully installed. It's been one delay after another. I understand that Tesla had two-month delay in back orders, but it does not account for the over six months and counting timeline to complete the installation. The battery is still not up and running as of May 14, 2025, which is beyond the "Guaranteed Completion Date" of April 26, 2025. This project was to simply install a battery. Who knows how long it would have taken IntegrateSun to install solar panels and a battery. This company may be good if you live in Texas, but do yourself a favor and look elsewhere if you don't live in Texas...I sure wish I did. Also, don't hire this company (after April)) if you want to get the Federal Tax credit (for those that live out of state).

Disappointing Company

IntegrateSun will disappoint you from the beginning. No integratedsun visit to see house and design system. They send a design package and this is what your system could look like if you hire a professional solar company, my system did not. Just a note the design document does not represent your contract. When you have question about your design they treat you as a invalid. Your told we have hundreds of these installed your system will be fine. The install design is flawed having panels facing eastside and westside on the same string. They installed the rail to the roof deck instead of the truss that the design pack indicated. After questioning this and having to argue this, they came back two weeks later and installed mounts to truss. The installers did not see why they had to do this since it is the way they always do it. When system was powered up It would not connect to WIFI or updated firmware so the technician left. Sent a email out and did not hear back from company for four days. I had to contact inverter company tech support and work for hours to get my system connected and updated. I had to get the vender to configure my system so it would work properly. I spent another 8k to get my system operating like the system I ordered. Just save yourself the anguish and select a more professional company.

Poor Support and Broken Promises

My experience with IntegrateSun has been an exercise in frustration from start to finish. After eagerly investing in their solar system in September 2023, I've been sorely disappointed by their lack of support and accountability. Initially, the sales team, led by Ali, was persistent and convincing. They painted a picture of seamless integration and reliable performance. However, as soon as the installation was complete, the problems began to surface. Lights flickered erratically, breakers tripped with alarming frequency, and the system's performance plummeted. Seeking assistance only added to the frustration. IntegrateSun's convoluted procurement process left me feeling stranded and helpless. Their outsourced technical support, based in the Philippines, proved to be an exercise in futility. Representatives were confused and ill-equipped to address even the most basic of issues. Adding insult to injury, the customer service team, including Shuja, displayed a shocking lack of accountability. Promises were made but rarely kept, and attempts to escalate issues were met with indifference. Even Ali, who had been so eager to secure my business, seemed to vanish into thin air when I needed assistance the most. Despite these challenges, I persisted in seeking a solution. Eventually, I managed to get the system partially fixed with the help of a local technician. However, the fact that I had to resort to outside assistance after investing a significant sum with IntegrateSun speaks volumes about their incompetence and disregard for customer satisfaction. In hindsight, choosing IntegrateSun for my solar needs has been a costly mistake. I hope this detailed review serves as a cautionary tale for others considering their services. Proceed with extreme caution.

Still waiting for someone to respond to my situation. Panels stopped working in Oct 2022. Called and no response. Later phone was disconnected. Then I find out company was sold or changed owners from a former employee.