Green NRG (Out of Business)

worst company - fraud

Worst company. They are frauds. Customer service doesnt pick up call and they go in vicious circle. I am looking for the installer and they never picked up calls. Never ever trust them

Class action law suit?

Seems like a lot of customers here were promised 80%-90% savings like I was. A verbal provision of an agreement is a valid portion of the entire agreement, and since they violated the terms of the agreement, we should be allowed some legal recourse

SCAMMERS

Maybe they deserved the positive reviews at one time but, not only did they provide a bad service to me w/ no compensation (not following the agreed-upon design and having to move panels around on my roof) but they referred me to Window World who will not guarantee their shoddy work. WHERE IS NRG?! No one is answering their phones. I've been begging them to help me get Window World to fix their windows since Nov. 2018 (now it's Sept 2019) and no one follows through. Now I think the company is dissolved. Stay away from this company!

No one answers the phone

Call 1-888-589-4006 per their web site and no one answers, nor is an opportunity to even leave a message provided. What is worse is that I had 17 panels installed almost two years ago, two of which are only producing at 1/3 the output of the other 15 panels. I have been in contact (once or twice a month) with two different representatives over the corse of more than a year now. The low production of 2 of 17 panels persists.

Poor Customer Service

10 solar panels not working and not reporting of energy produced. Tried calling customer support but no luck and no answer, even called up the corporate office and all i got in an answering service. They do not return your call at all!! This company does not even deserve a one star. They are just good in sales and once they get your money they just run away !!!! NO SUPPORT AND STUCK WITH NON WORKING SOLAR PANELS !!!!

NO Customer Support --- Don't Honor Warranty

When I installed my panels, it was stated it would cover the entire cost of what used to be my electric bill. Only month it did, when I was away from home for 10 days on vacation with no power running the home. I have had a broken microinverter for over 4 months and they have not come to repair or replace it. Been given the run around with no end in sight to finally fix or get a resolution. STAY AWAY!!!

Empty Guarantees

We signed up to get our solar panels through Green NRG in August 2017. Shortly after the panels were installed we noticed we were not getting the 80-90% production we signed up for. We are getting maybe 50%. Therefore our electric bill has not been reduced as we were told it would be. When signing up, we were told that the company would move any panels if needed. We have a section of roof that gets more hours of sunlight. We have sent photos, emails, and phone calls asking for someone to come out and evaluate our system. For over 1 1/2 years we have been promised changes but nothing has been done. We like we were lied to and we have no way to fix the situation.

Stay away from Green NRG!

We have been at it with this company for eight months, and they have made mistakes at every turn--delays, misinformation (at best--probably they were lying to us), and now they began installing on the wrong roof, then in the wrong place on the right roof, made an absolute mess of our electrical system--and disappeared. Promises all over the place. Huge mistake to go with this group and I suspect the positive comments on this site were generated by their friends and family because it's even harder to believe that only three other people have had the horrible experience that seems to be typical.

BEWARE, RUN, LIES, LIES AND MORE LIES

Sam is a well spoken polite con artist! This man came into our home, lied about the system, lied about what it will cover regarding our consumption, lied about a cruise, lied about the loan structure, lied about if there were any problems they were just come remove the panels, lied, lied, lied. Of course it took some time for these lies to come to the surface, but none the less when they did and we reached out for help and clarification, we were met with more lies...some more from Sam, some new ones from Konstantin, Lia was never reachable even though her info was given as a point of contact, their manager Idan was 100% also not helpful at all, and then we heard from a gentleman named Kevin who basically put the entire ordeal to rest by saying and i'm paraphrasing, we're screwed and we can take them to court if we have any problems." So basically I'm paying more for electricity because Green Mountain is 10c/kwhr and my panels are not only put in the wrong place per our agreement, they are not covering our consumption, which we were 100% assured based on our behavior over 3 years we would more than cover that we would even build a credit. They even came back out once and saw they wired the entire system wrong so the numbers reflected weren't even correct. Guess who paid for that mistake?? I cannot stress upon you enough to STAY AWAY FROM GREEN NRG and if a man named Sam says otherwise RUNNNNNNN!!! The lies are insurmountable!

STAY FAR AWAY

The sales rep Sam seemed like a stand up guy until the sale was made. Panels don't come close to producing enough energy to cover the promised 85-90% usage. No call backs. Stay far away.

Overpriced w/ Poor Customer Service

This system was incredibly expensive. The installers made so many time-consuming mistakes. For instance, they did not follow the plan layout of the panels on the roof to which I signed on the contract. Because the panels had to be moved, they damaged my roof. Also, the crew left water bottles in my yard and my landscape upturned. They fixed it but the shingles do not match the new shingles. Getting their mistakes fixed took a lot of my time on the phone trying to get them back to my home and then 2 days to get the mistakes fixed. I complained, of course, but all I got was a verbal "sorry".