Sean Oswalt | Fort Worth, Texas | 06/12/2025
Great sales/install experience, less great admin/C-Suite
Got a solar install done with Goodfaithenergy between 5/20 and 6/12 (more on that in a bit). The initial screening and discussion was a good experience. The sales staff are well informed and have tools at their disposal to help model the experience and gauge how ready your house is for a solar installation. Taylor Thomas was my sales rep and she answered all of the questions she could to the best of her ability and her initial estimation at what kind of output I would get was very close to the final installation. The crews who install GFE's systems know what they're doing. They're not fly-by-night. The foreman had a LITTLE bit of a communication issue where he was trying to explain that some insulation might get on my clothes in my walk-in closet while they were working and couldn't quite find the words. Other than that, everything went well. Just an FYI they're going to borrow your outlets for battery pack recharges. The work done was professional and quality. One thing that stood out to me about GFE's work is that they run the cabling underneath the roof rather than along the exterior which can appear ugly to some people to have thick gauge conduits running along the side of your roof (I didn't personally care but it's a sign of craftmanship to me). Similarly the initial electrical work install was done professionally by a fellow named MJ. He was very nice, answered all my questions, and seemed to have a lot of experience with these kinds of installs. However at the end of the install the Tesla Powerwall 3 unit they had procured failed on install and had to be RMA'd back to Tesla. This is where the slight ding in my rating comes from. After being informed by the technician that the Powerwall 3 had to be RMA'd and he'd be back when they had the replacement and that it might be a few weeks, I got an email from GFE asking for the final half of the disbursement for the project. I called their office (and also emailed and tried to call both my project manager and sales rep) and let them know that I would wait until the RMA was complete and the new Tesla Powerwall 3 was installed to authorize the final half of the disbursement. Less than 15 minutes later I got a conference phone call with my sales rep and Payroll. My sales rep, Taylor mostly chimed in to let me know that she would look into the RMA and how fast the turnaround on it would be, but the payroll representative was VERY insistent that I disburse today and I felt like I was being strong-armed as she used language implying that I would be at fault for not complying with the terms of the contract. I stated that final payment was due when the system was "substantially completed" and the definition of substantially completed specifically said "energized", which, without an inverter, the system was not energized. They asked if they could make certain assurances if I'd be willing to disburse, which I said I might be able to based on the communication. Never heard from that payroll rep again. Another item came through my email - a request from Oncor to certify that the equipment they were giving me a rebate on was installed. I hesitated to fill this out because I was concerned I was committing fraud if I signed it without the system being energized. That's where the second slight issue with GFE came from. The CEO of GFE called me on the following Monday. I was expecting him to say something like "Hey, these things happen, it sucks, I'm sorry about it but Tesla's a good vendor and we'll make you whole in a few weeks". He didn't really seem interested in that, or the final disbursement. He mainly wanted to talk to me about the Oncor confirmation form I had neglected to sign, and implied I was being selfish and not thinking of their other customers who were waiting for that confirmation before Oncor would authorize other rebates for their other customers. After re-reading the form I agreed that technically the form just said "installed" and didn't say anything about whether it worked, so I went ahead and signed the form. Never heard from the CEO again. Anyways, finally on June 12 the RMA replacement arrived and was installed by MJ again (I requested him personally) with no fuss and the system is complete. My main takeaways here and advice for potential customers is: 1. Don't change your electric plan for at least 30 days after the install. If I had changed mine to coincide with the install date I woulda been investing in the candles the past few weeks. 2. Tesla Powerwall 3's can be dodgy on install. I may have just been unlucky. They also take up a bit more real estate than a direct solar system. 3. Critterguard isn't done by GFE themselves but I would highly recommend it for a 25-year asset. Final thoughts: - Great sales reps, great roof installers, great electricians. - Not so great C-suite and Payroll Dept
Frank Hardy | Princeton, Texas | 09/09/2024
Good Faith Energy: A Home Alternate Energy System Provider
Good Faith Energy is a unique, customer-focused, solar panel and home battery installer that provides a complete turnkey PV grid-tied (and/or off-grid) home alternate energy system; at a great price. After interviewing numerous solar, battery, and renewal energy companies, I chose Good Faith Energy (GFE) to design a solar-battery system that would power my small second home in Texas (1,250 square feet under-air). I have experience with such systems since my primary (much larger, completely electrical home, with heated pool and jacuzzi in Florida) is powered by both an array of 19.6 kW LG solar panels and three 10-T Enphase batteries (each 10.1 kWh). The Florida solar/battery system produces sufficient energy 24 hours per day, such that excess power is generated and “sold” back to the grid year-round. Nevertheless, it is a complete home backup system that also provided 100% continuous energy following 94 hours of grid outage after Category 5 Hurricane Ian struck the house in 2022. For the Texas home, GFE designed a comparable system* (albeit much smaller) utilizing 23 REC 420 AA Pure 2 solar panels as shown in Figure 1 that generate 9.66 kW of power and are estimated to allow 13.63 MWh of annual energy usage. They also garage mounted a 11.5 kW continuous Tesla Powerwall 3 battery* (Figure 2) alongside my Charge Point Type 2 EV Charger. After several telephone conversational interviews, Director of Sales Mr. Sammy Abdalla, came to my home and discussed in detail how GFE would size a system for optimum performance and minimal costs. He did this all while answering my exhaustive questions about LG verses REC solar panels, Enphase verses Tesla batteries, and individual IQ-8+ verses string inverters. GFE sells all kinds of panels and is a certified Enphase and Tesla (among other) battery supplier/installer; therefore, Sammy had no need to pressure-sell what he had, he was simply price-sizing what I wanted. Although I was well aware of the tax advantages of installing alternate energy systems; Sammy updated me on recent federal & state regulatory changes that will provide me additional economic benefits. I selected GFE because they’re a credible company with well-educated, highly experienced, very knowledgeable, certified professionals that are trustworthy and conscientious. As with many customers, upon agreeing to the terms, I wanted my system immediately; nevertheless, Sammy and Permitting and Operations manager Samantha Strickland were upfront, honest and straightforward.** Even though I was well aware of the regulatory and compliance process in Florida, these GFE masters explained the nuances of Texas and the undeniable fact that Dallas was experiencing a heat-wave (temperatures above 100 degrees F) that would make roof and attic installation delays inevitable. These facts were known before I signed the contract and GFE specialists updated me throughout the construction process. Also, company employees are detailed in procedure and meticulous in execution. All aspects are integrated, such that the method is smooth from start to finish. Specialists like Lead Engineer Joe San Juan and Field Applications Engineer Frans Sanchez ensured that unwanted issues did not arise at any stage. In fact, the on-sight quality assurance manager reminded me that he needed to “attached the garage based battery sensor system to a separate house-bound smoke detector.” This nuance caught me off-guard; however, Cris Lisenby’s attention to a seemingly insignificant detail, in such a complex process, was attended to methodically. There would be no future problems! But the support does not end once the installation is complete. Frans Sanchez (a guru of grid autonomous and solar integrated systems) will come to your home and spend hours (if desired) explaining all aspects of your new system. He is the type of individual that will give you just the facts, the cliff-notes of your system, or explain it down to the details of solar incident angles verses planetary precession speeds at various times of the year. Furthermore, Frans will elucidate the distinction between a Residential Energy Supplier (RES) and a Transmission Distribution Utility (TDU) and how it will affect your specific costs. In SW Florida there is no distinction; there is only FPL. Once I understood Texas’ differentials, Frans pointed me in the direction of a RES that allows me to maximize the efficiency of my solar/battery grid-tied system and nearly zero-out operating costs. But few tasks ever proceed without an issue. Even the beauty of a roses is hindered by thorns. I would be amiss if I did not mention the “hiccups” that arose in my project. There were only three and all were very minor; however, when you are the customer spending tens of thousands of dollars; a fly in the ointment is never minuscule. No matter what the issue, the founder and CEO, Mr. Mohammed Abdalla, was but a telephone call away. I was welcomed by this C-Level manager early in the process and when he heard I was upset about an issue; he immediately telephoned (and followed up with text messages) to set the issue correct. Hindsight (and facts) show that I was in error; but Mr. Abdalla did not care. He made no attempt to point out my mistake, nor did he even mention it. He simply made the adjustments I requested, swallowed the costs, and apologized profusely. This behavior is abnormal in the corporate world; but it is the very definition of the words Good Faith. In conclusion, I highly recommend Good Faith Energy as a provider and installer of your solar-battery integrated home system. They are knowledgeable in the nuances of the sector and will provide you great value for your money. The alternate energy process, while complicated, is made simple for the customers of GFE. From sales to the CEO, every member of the Good Faith Energy team will help you navigate all the details as they provide you after service support and care. GFE does not pressure-sell you a product they have; they offer you what you want. Don’t think about this one too hard – Good Faith Energy is great! Frank Hardy *I intend to increase the original system’s size; adding 6 addition panels (2.52 kW) and one additional Tesla battery (11.5 kW). **Samantha went out of her way multiple times. She aided me when she could have easily pushed me off to other areas when I queried about issues that were ‘in another employees’ wheelhouse. Thank you Samantha!
ErhartRon | Fort Worth, Texas | 07/03/2024
The Right Way To Do Solar!!!
I had other solar contractors install panels on my roof and my experience with them was awful!! After my bad experience with other solar installers, I wanted to find a truly reputable company to install a Powerwall with my solar. I found Good Faith Energy to be highly professional and reputable contractor that truly cares about how they implement solar technology. Frans Sanchez from Good Faith Energy, assisted me with choosing the best solar buyback plan with my system. No other solar company does that or offers the quality of service that I received from Frans and GFE. Good Faith Energy is the only solar company Texans should go with for all their solar+battery backup needs!!!
Jason Holder | Sachse, Texas | 03/06/2024
Great Experience
Have used GFE for multiple EV charger installs and now I’ve used them for a full solar, powerwall and span panel install. Very happy with the entire process. Had pto before they even started installing. Install took less time than they quoted. After install they helped me resolve issues with Tesla and got me into the Tesla electric plan. They came out and made sure everything was understood by me as well. Would happily recommend them to anyone looking for solar!
James C | Midland, Texas | 11/08/2023
Best company for solar installs
I contacted GFE as they came out as a certified installer of PowerWalls. They were the first company that I contacted and the last out of 12 that I contacted. I did my research and found they were the best. I am now 3 years removed from the install and still speak nothing but high praises of GFE and encourage all to contact them. Even if a person doesn’t go with GFE, they will walk away with a host of new information from them. I encourage all to talk with them. I find that people that have a negative solar experience is because they went with a company that contracted out the labor and didn’t receive all the information. I got a clear and concise plan. A company that installed my system and showed me all aspects of it. And then informed me of who to contact for any warranty problems…them.
Dr Khalid | Frisco, Texas | 11/06/2023
Nightmare solar install by 1SolarSolution to awesome ending
I had 1SolarSolution damage my roof after replacement and they did a shoddy solar install and then abandon me. 2 YEARS later after I won legally Good Faith stepped up to fix my solar install and help me with a battery backup solution and getting my botched solar install permitted by Frisco. Can't recommend these guys enough. It's the only solar company I would recommend.
Paul H | McKinney, Texas | 10/18/2023
Solar panel install
I got solar panels installed by Good Faith Energy. Their pricing was very good and the whole process was very easy. Once I signed the contract they took care of everything. They even filled out and submitted my HOA application. Theirpost-install service has been great. They setup a meeting to go over the app and make sure I understood it, and when we discovered a software bug that was causing some incorrect reporting, they handled it with the software provider and called me back to let me know it was fixed. It was a good experience all around.
Raul Castellanos | Flower Mound, Texas | 09/18/2023
Solar Panel
I appreciated the responsiveness and professionalism with Clayton. I recommend his team for solar panel installation.
Brett Harwell | Grand Prairie, Texas | 08/30/2023
Best Solar Company in DFW
My experience with Good Faith Energy has been exceptional. The sales process, planning, installation, and customer support have been well organized. They communicate effectively throughout the entire process. Mohammed did a fantastic job with selling me on the advantages of this company. Samantha has been great with her responsiveness to my project questions and Frans is very helpful and knowledgeable with his explanation of the app and other technical details. You won’t go wrong with Good Faith. They are restoring faith back into the residential solar industry.
