Review for Good Faith Energy

Office location: 4122 Billy Mitchell Dr, Addison TX, 75001

06/12/2025
Sean Oswalt Fort Worth, TX

Great sales/install experience, less great admin/C-Suite

Got a solar install done with Goodfaithenergy between 5/20 and 6/12 (more on that in a bit). The initial screening and discussion was a good experience. The sales staff are well informed and have tools at their disposal to help model the experience and gauge how ready your house is for a solar installation. Taylor Thomas was my sales rep and she answered all of the questions she could to the best of her ability and her initial estimation at what kind of output I would get was very close to the final installation. The crews who install GFE's systems know what they're doing. They're not fly-by-night. The foreman had a LITTLE bit of a communication issue where he was trying to explain that some insulation might get on my clothes in my walk-in closet while they were working and couldn't quite find the words. Other than that, everything went well. Just an FYI they're going to borrow your outlets for battery pack recharges. The work done was professional and quality. One thing that stood out to me about GFE's work is that they run the cabling underneath the roof rather than along the exterior which can appear ugly to some people to have thick gauge conduits running along the side of your roof (I didn't personally care but it's a sign of craftmanship to me). Similarly the initial electrical work install was done professionally by a fellow named MJ. He was very nice, answered all my questions, and seemed to have a lot of experience with these kinds of installs. However at the end of the install the Tesla Powerwall 3 unit they had procured failed on install and had to be RMA'd back to Tesla. This is where the slight ding in my rating comes from. After being informed by the technician that the Powerwall 3 had to be RMA'd and he'd be back when they had the replacement and that it might be a few weeks, I got an email from GFE asking for the final half of the disbursement for the project. I called their office (and also emailed and tried to call both my project manager and sales rep) and let them know that I would wait until the RMA was complete and the new Tesla Powerwall 3 was installed to authorize the final half of the disbursement. Less than 15 minutes later I got a conference phone call with my sales rep and Payroll. My sales rep, Taylor mostly chimed in to let me know that she would look into the RMA and how fast the turnaround on it would be, but the payroll representative was VERY insistent that I disburse today and I felt like I was being strong-armed as she used language implying that I would be at fault for not complying with the terms of the contract. I stated that final payment was due when the system was "substantially completed" and the definition of substantially completed specifically said "energized", which, without an inverter, the system was not energized. They asked if they could make certain assurances if I'd be willing to disburse, which I said I might be able to based on the communication. Never heard from that payroll rep again. Another item came through my email - a request from Oncor to certify that the equipment they were giving me a rebate on was installed. I hesitated to fill this out because I was concerned I was committing fraud if I signed it without the system being energized. That's where the second slight issue with GFE came from. The CEO of GFE called me on the following Monday. I was expecting him to say something like "Hey, these things happen, it sucks, I'm sorry about it but Tesla's a good vendor and we'll make you whole in a few weeks". He didn't really seem interested in that, or the final disbursement. He mainly wanted to talk to me about the Oncor confirmation form I had neglected to sign, and implied I was being selfish and not thinking of their other customers who were waiting for that confirmation before Oncor would authorize other rebates for their other customers. After re-reading the form I agreed that technically the form just said "installed" and didn't say anything about whether it worked, so I went ahead and signed the form. Never heard from the CEO again. Anyways, finally on June 12 the RMA replacement arrived and was installed by MJ again (I requested him personally) with no fuss and the system is complete. My main takeaways here and advice for potential customers is: 1. Don't change your electric plan for at least 30 days after the install. If I had changed mine to coincide with the install date I woulda been investing in the candles the past few weeks. 2. Tesla Powerwall 3's can be dodgy on install. I may have just been unlucky. They also take up a bit more real estate than a direct solar system. 3. Critterguard isn't done by GFE themselves but I would highly recommend it for a 25-year asset. Final thoughts: - Great sales reps, great roof installers, great electricians. - Not so great C-suite and Payroll Dept