Goldin Solar

Optimizer failed

Overall been very happy with the company itself always rapid answers but is been 3 years with my 31 panels and lately more than 8 Optimizer go bad . And now is taking for ever to get sone one to get fix.. due shortage of parts ???? At the end I'm loosing money because system is not producing the 110 % that I pay for and I have to pay to utility company too.. MIKE ( service Manager)IS always been very diligent and polite trying to expedite my repairs but 8 times in 2 yeas is too much.. now in this very moment I have 2 Optimizer down ...

A great company

I signed a contract with Golden solar in mid February , The permitting got started pretty much right away . By the end of March all approval for permits works were completed . Because of the county shutting down for the COVID-19 goldin solar could not start the work . As soon as the county opened up again at the end of April beginning of May the company got to work just about right away . by mid June the project came to its conclusion . During this exceptional time goldin solar kept me informed on the timeline . I did appreciate the professional crew , especially Madelin who was in charge of the coordination . I would recommend this company to anybody interested in going green .

Very good products, service

I chose Goldin Solar because of reviews by a neighbor.

Pete G.

Golden Solar was very professional in their explanation and breakdown of the work they would do and the work they did turned out beautiful. I am very pleased with my panels and with the customer support. The only reason I gave them a 4 rather than 5 is that they did not right away take the lien off my house once the work was done as agreed. I had to call them and they responded right away to correct the situation, but it affected my timeline in my refinance of my home. I would strongly recommend them.

The company is good; the county I live in is hard to work with.

1. Sales process was awesome. I asked a million questions and I got accurate answers promptly. 2. Advice was given when asked for and I found their advice to be sound. 3. Job started on time. Most delays were caused by Hernando County, but follow-up was somewhat slow. 4. Price seems good for the size and location of the system installed. 5. Panels work great, but one of the inverters did not work properly. It was replaced. 6. Installation was mostly neat and secure. 7. EVERYONE I spoke with was professional, polite and knowledgeable. 8. System was installed in November, 2017, but there was little-to-no follow-up to see if the system was working properly. Partly my fault because I did not know what to expect. In November, 2018, the system was corrected and seems to be working okay. I was reimbursed for the first year's payments, one power bill, and was provided with an additional power circuit (awesome!) for my trouble. The company has made a strong effort now to make me happy.

Analyst

Goldin Solar was very helpful to get solar into my house!! They did have some difficulty setting up the hardware and software for usage monitor addition that I ordered...but they stuck to it out and got it all installed!!

Great tech team, did take longer than expected

From the start, Goldin was always the best as far as breaking down the tech side of things and showing me side by side comparisons of different panels and even other companies claims. I chose them out of MANY for that reason. Plus very low cost compared to others. I have to rate 4 star though due to the amount of time it took to finally get online. I believe the process started in Oct or Nov and we weren't online until end of Feb, March. According to the team, there were a few issues they were having with installers, supply, etc that took longer than expected. Jim had been updating me throughout the process and was very apologetic with everything happening. It has now been one month with the system online and we have actually over produced! It is running better than expected and over produced by about two days worth of power that will be used as a future credit. Overall I'm happy, just wish it didn't take so long (not that it was a rush, but still).