Goldin Solar

I originally ordered panels in mid 2021 with installation expected by end of year 2021. After I signed the agreement communication suffered significantly. I constantly requested updates and information that I was not provided with. They would respond only when they wanted and only provide short responses and little to no information from what was requested. On top of the delays, after I signed and was offered an offset of over 95% with the approved panels, engineering came back to reduce the amount of panels, I still disagree with their assessment, asked to speak to engineering and was denied that opportunity. My installation was then delayed until 2022, and it wasn't until May 2022 when they finally completed pre work and permits. Even after they scheduled installation, only to realize they didn't even have the panels they knew they would need for my project; again delayed. During installation. Techs were friendly. Unfortunately they made unnecessary holes and other damages that they failed to properly repair even after multiple requests. Right now there's a current roof water leak causing interior damages that I've reported and hasn't been addressed at all; panels are still pending. Techs also left very dirty working areas, including trash and cigarette butts all around my property exterior; my wife and I had to pick up multiple times after them. Unfortunate, the entire experience has been very rocky, and although they say to be trying, their actions speak much louder than their short and sporadic words. as of today 6/2/2022 we're still waiting on interior wall damage repairs, interior water leak repairs, rook leak repairs, and even final panel installation. All of these were supposed to continue as of 6/1/2022 and have been no call no show twice now, with no response from anyone on the matter.

8 months later, nothing installed

I ordered my panels in march 2021, “just in time for hurricane season” according to the sales guy. We are now in november, 8 months later, and Goldin Solar did not install anything. They keep making mistakes and changes on permits, and no one seems to care about the delays. How long did it take to others to get panels installed?

Easy sales process, downhill from there

The sales process was easy-the salesman was knowledgeable and brought up several things that we had not discussed with any of the other companies that we had contacted. Once the contracts were signed, though, the word ‘horrid’ does not do the process justice-we were handed off to a 'concierge' to facilitate the installation. From that point on it was appointments that were made with us where we had to have someone home that were missed with no notice, calling and saying they needed someone at the house now when we had been told there was no need for anyone to be home, delays (weeks) with no update, miscommunications, and blatantly incorrect information. We reached out to the owner to discuss the multiple instances where there were issues but did not receive a response, other than a cursory acknowledgement that he had received our email and offered further follow-up, until after this review was posted-to their credit they did contact me by phone and we spent 30 minutes reviewing all the issues, but in the end nothing changed our experience. Thanks to monthly ‘facility fees’ that our electric provider levies on us (that we were assured wouldn’t be charged after we began to produce power), monetarily the system is a wash-I’m saving no money as the monthly fees from our energy co-op, increased homeowners insurance, plus the cost of the system are just as much if not more (winter months) than my highest bills were during the summer months. I may not regret going solar in the long run, but I certainly regret our choice of providers with their false promises of ‘five-star service’ and a ‘Project Road Map’ that was nothing like the actual process.