Future Energy Savers

Ambassadors treatment

We are ambassadors for this company, so you would think we’d be treated well. If this is how they treat ambassadors, I can't imagine how a normal customer is treated. It started off fine: the plan was to add solar panels to the back of the house alongside our existing panels and run the piping through the attic so it wouldn't look ugly on the roof. About two weeks after signing, they called saying they could squeeze us in the next day. But right before starting, they told us the new panels were going on the front garage roof—something we never agreed to. The Project Manager said he’d rework the plans. They ended up putting the panels on the back as originally agreed, but they failed to mention they were running the pipes directly on top of the roof instead of through the attic. When we confronted them, they claimed running it through the attic was "impossible," but offered to reroute the pipes along the eaves instead. Now we have another major issue: our roof is only a few years old, and their "solution" requires drilling even more holes into it—something we never authorized. If we had known they would make major changes without communicating or honoring our original agreement, we never would have signed. BUYERS BEWARE: THIS IS NOT A COMPANY TO USE! We are supposed to keep a sign in our yard for 90 days and post about our experience to get $1,500 off our bill. It’s not worth it. The sign is in our front yard, but we put a big X across it so everyone driving by knows to stay away.

They fixed a leak we had in our closet supposedly and they didn’t match the color in the closet and then a leak the next year again and they said it wasn’t part of their job on the roof so they didn’t wanna cover it the second time when it was leaking in the same spot

Misleading Warranty!

Future Energy Savers presented a very convincing sales pitch about the quality of their solar systems and especially about the 25-year warranty on all the components. It was sold as a worry-free installation that would continue to provide electricity once the initial investment was recouped by lowered energy bills. This was fine until an inverter went out only six years after the system was installed. When I called for warranty service, I was shocked to discover that they wanted to charge me $325 for the service. Nowhere in the original sales pitch, company documentation, or my signed contract does it say anything about a fee for warranty service. In fact, the attached sales-pitch documentation specifies "Solar Parts and Labor Warranty!" They're now trying to tell me that that statement referred to the original installation only! They have refused to acknowledge that this is misleading and unethical, and now refuse to provide warranty service without the payment of this fee every time they have to come out. I have a total of 34 warranted components on my system (17 panels and 17 inverters). The first went out after only six years, so if this continues, I will be looking at having to pay another $11,050 in service fees over the life of the warranty.

Do not pick FUTURE ENERGY SAVERS, you will regret it!

DO NOT PICK THIS COMPANY - FUTURE ENERGY SAVERS. Pick ANY other company, you will save roughly 10-15 thousand dollars and they will be superior in every way. You will avoid the headaches, arguments, lack of knowledge, false advertising, and manipulative nature of how FES promises you features at signing but not tell you that they do not offer it or charge extra it’s too late, you already paid them for the system. May 20, Dale came by our house and went over everything that we need, after some calculations, he set a 4kW system for us. He explained all the features that FES gives. He knew the products so we knew they would take care of us. He mentioned FES customer service is 2nd to none when compared to other companies and gave us the Ambassador Program since we are a returning customer. Dale promised us a worry-free system from FES so we went into contract: • Active/Live solar production monitoring; Micro-inverter monitoring; Quick turn arounds on repairs because of 30-year warranty; FES monitoring my system for quick resolutions of issues; Ability to use my system from day one; Great customer service, quality parts and installation He confirmed we will get all these as part of the system. Wife and I discussed and both agreed that this was a good choice. We would spend more time with family and less on the system (my son is Autistic). June 2, FES calls to install the system so I took the day off. Once the system was installed and turned on, the installers let us know that we can start using the system from here on end. June 9, FES inspector comes by to check the system installation so I took that day off. He told us that the system works fine, we’re good to keep using it, SMUD should be done in another week. July 6, SMUD installs their Meter and lets me know to turn our Solar to use. I was confused as I was told that it’s already on. Dale, 2 installers and pre-inspection person stated: We would be able to use our system from day one install. There was no mention of the system being off. I called Rob, tech person, about why it was not Energized. He said it was turned off June 9, the day the inspection person came. He turned it off and told us that we can keep using it. It was off for almost 1 month and no one in FES knew. Where was this live monitoring that FES does? Where is the customer service that FES was to provide? If the system is off, there will be a notification to FES about it not working! I had to manually energize it while on the phone. System was up but wasn’t working properly when checked online. Production and consumption charts were wrong. It was showing Solar production at 1 AM. Called FES on and they couldn’t figure it out but could see it was happening from the day one until turned off and again when turned back on. They knew this but didn’t come to fix it? What in the hell did I pay this company for? Contacted FES again and complained that we paid so much money and got ripped off. I wanted to speak to a Manager or the Owner. Got a call from Mitch and started talking about my issues. Gave him proof on normal system costs per industry standard. SMUD shows the cost for Solar on their site and building permit shows my system value. Mitch comes back with the salesman pitch comparing FES to a Mercedes dealership. He was forgetting that FES has provided me ZERO world class, sorry Mercedes class customer service. They provided me mediocre at best service. I gave him a list of issues that I’ve been having and told him that this is not what I paid for. Where is what was promised? I requested FES compensate me for ignoring what was part of the contract by adding 8-10 panels. After a week, they came back with 2 more panels to compensate. I was shocked, hesitantly said yes on the phone but spoke to my wife and she said no. We are not taking 2 panels, that’s an insult. They lied to us, charged us $14,000+ more than others, didn’t provide what was said, caused us frustration every day and now are “giving” 2 panels to make it all better? I emailed FES within a few hours to let Mitch know that we don’t agree, it’s not the compensation we wanted. He called back and said that they would not give me anything now because we are wanting too much, he will only honor the original contract. Honor the original contract? You haven’t delivered ANYTHING that was promised! I told Mitch about how Dale sold me on all these things, he said the equipment was new and they aren’t trained up on it. THEN WHY DID YOU SEND HIM TO ME? You sent untrained reps to me, told me items will be delivered and when it’s not, say they aren’t trained? If they would have been honest, I would have gone with someone else. You falsified your promises, took my money and caused us frustrated, emotional distress and time away from my son. FES have finally fixed most of the issues that I have complained about since day one but they have not compensated me for anything. DO NOT CHOOSE FES, you will regret it.

Solar system is a joke

Had system installed 4yrs ago and was told that with this system I would be in a tier 2 so far in the last 4 yrs I have been able to get into a tier 3 for maybe 3 months of the year have contacted company several times with questions on systems ability only to be told that the system is performing correctly and that I am just using to much electricity I thought the idea of solar was to be able to use electricity during the day when the sun was charging the system boy was I misled stay away from this company because they will sell you the system and then forget you their customer service sucks