Fastrac Energy Services

Empty Promises and Shady Sales Practices

It started with a door to door salesman and they were super friendly and the deal sounded really great to have good savings on my electricity. I felt really pressured and I did end up signing up for it because it sounded like a good deal and if I'm being honest I was naïve. When we had to call to hear the automated terms the sales man lowered the volume of his cell phone so I couldn't hear the first part of the message, I should have stopped everything then and there but I was naïve and trusted them. Eventually things moved on and when it came to the install there was so little communication it was really frustrating, we didn't know when things were supposed to be delivered and we had no heads up until people just showed up at our door, expecting us to have a place to hold the supplies until the installers showed up, which we didn't know when they were going to show up. And when we did have a set time for people to show up they were never in the time frame they said (for example they said they would be there between 12 and 3 I had to call to ask where they were and they were and they showed up 2 hours later around 5-6) The install went okay for the panels itself, but we were promised that we would be getting a nest thermostat and LED light bulbs throughout the house but its been 3 months now and I ask them every week or so when we will be getting the thermostat installed and if they do answer they say they are working on getting it installed but I NEVER hear back. My electric bill has only really decreased by like 30 bucks which is really disappointing but I shouldn't have been so naïve and should have backed out in the very beginning. I regret working with this company.