Fastrac Energy Services

UNPROFESSIONAL and won't respond

DO NOT even look into this company; it is a joke! I had David Chavez from Vivint solar (a 3rd party) introduce solar to me and my family. It sounded good; we were given a price (which was more than all the other solar companies) but it still seemed like a good deal (by everything we were offered). Fastrac was to be the solar panel provider, so we spoke with them ONE TIME to get details. We never signed ANYTHING that stated that we had to complete the whole solar deal. We were told that we could cancel at any time, even 3 days after the panels were up (at no extra charge) if we didn't like the work. We didn't even get that far! We had an inspection done, in to which we noticed our roof wasn't suitable to handle the panels. Still, we were told WE WERE NOT LIABLE TO PURCHASE ANYTHING! We informed Vivint and FASTRAC (because Fastrac was the solar company that was to install and handle things after Vivint takes their cut for drawing us in) that our home wasn't suitable for solar, at the moment. At the same time, we were also down with Covid, but informed them that we would consider them in the future. I kept it VERY professional with them, until now. It's now been over a month after we went through NOTHING with Fastrac, and all of a sudden I get a $2000.00 bill, for cancelation fees, by them. A cancelation fee? For what? I NEVER signed anything with Fastrac. I didn't sign the order with Oncor energy to proceed either. We simply were quoted a price from Vivint, for solar. THAT'S IT! I contacted Vivint and was ignored. I contacted Fastrac's account office about the invoice, and was ignored. I even contacted Naomi from Fastrac (in the Midland/Odessa area) TWICE and I have been ignored. I asked 2 people for a copy of what I supposedly signed, with a $2000.00 fee, and didn't get answered. Because I have a copy of what I signed for a quote, and it states NOTHING about a fee in it. They are the most unprofessional "team" to deal with. I will never reach out to Vivint or Fastrac in the future. I have warned my family and friends who were also trying to be suckered into this mess. If Fastrac would have solved my issue, or at least would have communicated, I probably wouldn't be ranting about their unprofessional business. It does not end here.

Great Customer Service

Fastrac offers great customer service and makes the installation process easy. From the customized design, to Fastrac handling all the details and scheduling of the installation, the process was easy and seamless.

Sales, Engineering, Install - Quality Service

I compared system with 4 installers. Mike was not a high pressure sales guy as opposed to the other 3 (buy today only to save tactic). Engineering configured my panels, got the permits. The install was supposed to include a probable power outage of 20-30 minutes. There wasn't a power outage. My next house will have Fastrac.

Solar Panels

I am very satisfied with all the process that was done through Frastrac to make the project of my solar panels a reality, I did nothing, Yessenia who was the person assigned to my account DID everything very quickly and always She was careful that I knew the steps that were followed and when she had questions, Yessenia was always there to help me with the answer. I recommend Fastrac for projects similar to mine.

Professional and timely

Great company with knowledgeable staff. They were very professional and communicated with me through the whole process. Was pleased with the process and excited to have SOLAR!

Outstanding job from start to finish, very pleased.

Easy and fast to work with and the end product is great. I love to see our meter running backwards.