ES Solar

A Horror Story

Imagine you pay $122K to purchase a trip on ES Solar Airlines, which you thought to be the best airline in the world. You eagerly await the day of your trip. You board the plane. So far everything is great. Once the plane takes off, they ask you for your final payment. You transfer the money and sit back and start to relax. This trip is going to be amazing you think. You get a text message stating that the $122K has been transferred. Then the airbags fall from the ceiling of the plane. You look at your wife, and suddenly you feel a sense of terror. This is not looking good. You then see the pilots of the plane running out and jumping out of the plane. Problem is they are the only ones with parachutes. The plane isn't able to stay in the air, because the power in the plane keeps going off every day for weeks upon weeks. You frantically make a call to the airline, asking for help. But they don't respond. Sorry we are short staffed. We are not sure what is going on. And yet each time the power goes off, there is no sense of urgency. The airline doesn't care because they have their money. And yet, the plane begins to lose altitude, day after day, after day. Still no help from the airline. You know where this is heading. Finally, what you have been told is the best pilot the airline has, (note: the guy that should have certified that the plane could fly in the first place), magically shows up. He says, no worries. I am here to get the plane to stop losing power, and that battery that never worked, I can get that fixed too. But then he also jumps out of the plane, and eventually the plane plummets from the sky and crashes into a ball of flames. Nobody ever showed up to help save the plane and the passengers on it. I share this with you because I don't want anybody to take the same trip we have been on. This has been our experience with ES Solar. We now have a system that has been disconnected, and I sit here wondering if the airline (i.e. ES Solar in this story) frankly gives a **** about ever getting it fixed. This just might be the largest financial mistake I have ever made. Next time you are thinking about taking a trip, perhaps drive, but whatever you do don't book your flight with ES Solar.

Do not walk run away from ES Solar

I had my solar installed in October 2022. From day 1 my battery never worked it wasnt charging or communicating. The installers left knowing this and said someone would be by in a few days to look at it. One of the installers came back a few days later and couldnt figure it out and left without saying anything to me. I called the office and they said when my system gets commisioned they should be able to get it working. Came out and he couldnt get the battery to work either. He said he would be back in a few days to try something that he thought would work. Few days later he came back and basically hard wired my battery to the inverter to fix it. Got it to kinda work but not really. He got a hold of the battery manufacture and they wanted one of the wires changed out to see if that would fix it. So he left and said he would submit a ticket to have the installers come out and replace said wire. A few weeks go by and I text the engineer AKA the commisioner guy and he said he submitted the ticket and thought they already came out to replace it which I then informed him that was not the case. He said he would submit it again. Another 3-4 weeks go buy and nothing but crickets. I called ES Solar and they said they thought it was fixed and I clued them in that it wasnt. Over the course of a few months someone would come by and tinker with the battery with know fix in site. And each time I would have to call them to get someone out to look at it. Finally an electrician came out and said that he thought I needed a new battery but had to call the manufacture to get it approved. So the manufacture of the battery sent a tech out finally and approved the replacement. 2 weeks go by and ive heard nothing. Had to call ES Solar again to find out a status. They tell me oh ya we can schedule that to get it replaced. Scheduled it for like a week after and in the mean time ES Solar calls me and tells me they noticed my Battery wasnt working and said they would sent a tech out to look at it. Im like HuH, no doi it aint working and ive got a replacement scheduled. She was like okay ill make a note of that. To summarize the left hand dont know what the right hand is doing when it comes to ES Solar. They do not communicate anything within the company as far as where they are at on repairs. Finally last month FEB 2023 they got the new battery in and it works great. 4 months to get this problem fixed when it should have taken no more than 1. They get the install done and get that fat check then they are done with you it seems like. Im sure if you dont have any problems with your equipment or install your experience might be different. Once you have a problem though good luck on getting help because they are not good at customer service after install. They were great up until after install and they got paid.

Really satisfied

The sales person was terrific; very informative and followed up well. Always available to answer questions. The installers were great. reallly hard workers and very competent. The guy who came to commission the system was exceptionally knowledgeable and helpful. he really schooled me in the apps a ndhow to use hte system. We’re really excited to have a functional battery system when the grid goes down. We can run eveyrthing essential. What a great feeling of being prepared.

ES Solar-- good looking equipment, good luck getting support

Explanation of ratings: Sales Process: 5/5 (no problems) Price charged: 5/5 (exactly as quoted) On Schedule: 5/5 (on-time for scheduled interactions, once you finally get them to come out) Installation Quality: 2.5/5 (Panels work, 5/5 there, battery backup does not, so 0/5 there) After sales support: 0/5, read review below (3+ month update) Batteries still don't function. I am now seeking to return the batteries as there is no reason why this has gone on so long. ES Solar blames it on an employee who quit months ago. Don't trust this company to support you once the installation is finished if/when there are issues. (2+ month update) tl;dr: Good looking panels, garbage customer support and batteries. Look around to see if there's another solar company with batteries. To start with the good-- panels look great, installation was smooth, app seems to function, interest (at the time) is great. The battery system has not worked since installation. I've heard two explanations-- one that the ES Solar techs didn't know how to install the batteries correctly and the other was that the hardware itself was problematic. Despite being told date ranges ("...this should take a week...") ES Solar never seems to follow up. I'm now starting to pay for a system which doesn't fully function, according to the installation contract. This is the second installation of which I know that has this same issue (with more or less the same response from ES Solar). If this was a transport issue, such as batteries not currently available, I could understand the slowness. As it stands, it seems as though their customer support is also stuck in shipping as it's anyone's guess as to when they'll get around to letting me know their status. For anyone looking to buy solar panels, the ones ES Solar provide look great and installation was slick. For anyone looking for solar + battery, I'd suggest looking elsewhere.

Best in the state

ES Solar is partnered with rocky Mt power in utah and has the most experience installing batteries. Their in house crew took care of me and had to come back a few times after install but it was always free labor with their labor warranty. I love my sonnen battery and stoked on my solar

Messy instal

I had 19 315W panels installed. I specifically requested they be installed a certain way for aesthetic purposes. They didn't look at the plan set at all. The installers left my property a mess with bit of wire everywhere.

ES Solar is HORRIBLE!!

It has been over a full YEAR since signing a contract with ES Solar and we are STILL not able to use our solar panels. We tried to cancel our contract multiple times before install and they wouldn't let us out without paying the over $10,000 for the mistake of signing on the dotted line. Once they have your money, you will always be put off. Not return your phone calls, put you weeks and weeks out before making repair, etc. No one that has the authority will talk to you. Even if you go to the business, they will hide in their offices and make the poor people at the front desk try and help you. Don't throw away $55,000 like I did! Choose ANYONE other than ES Solar!

Incompetant, dismissive, and dishonest.

ES Solar has been horrible to work with. I am on week 4 of my 1 day install, they have sent crews out 4 times, failed their inspections, and strung me along. First the trenching crew never came, so they couldn't do the install, so the electricians did what they could, and said the trenchers would be there right away, and it would be installed "this pay period" so within a week or so. The trencher came out, and it was a hungover Hispanic guy and his wife (who napped in the car all morning) who didn't speak English. I came out to find him burying the electrical conduit about 6 inches deep, it's supposed to be 18 inches to the top of the conduit, I pointed it out to him, he ignored me and kept burying it. I called his supervisor, who came right out and "took care of it". The next day I find the conduit is five feet short of the electrical box, and when I call the supervisor, he tells me he'll "look into if he should fix it". I'm now suspicious, so I dig up the conduit he reburied, and now it is about 8" deep, keep in mind this is high voltage electrical wiring that's going to be installed in this conduit. I call and complain and am told that this is a problem, and it was a subcontractor of the contractor, but they'll get the real crew out right away. They send the same supervisor out a week later, and he says that most of the line is buried deep, just the two spots I dug up were shallow. Really? it's shallow 1/3 of the way and 2/3 of the way, but everywhere else is fine? SO I now spend the next four hours babysitting this crew, and make them dig up the whole line and prove to me that it is indeed deep enough, news flash, it wasn't. I call again, and am ignored by the installer they put on my case, I leave messages and send emails and am ignored. The most I've gotten is that "this almost never happens" and "we are so sorry this has happened" and "we'll fix this right away". Platitudes and lies. I have had my garage torn up for 4 weeks, I've had crews out 4 times, and I've failed city inspections with this company, I would never work with them again. Stay far away from them.