Encor Solar (Out of Business)

THIS COMPANY PREYS ON THE MILITARY! This company preys on the military and never fulfilled its end of contract. The system was never fully hooked up and operational, but is being paid for. If I could rate this company 0 stars I could.

Honestly, I really had no major issues. It did take a couple of months to be all hooked up, but that was not on them, the city had to come and do their inspection. I guess I really never got an answer about a battery system. I didn't remember the information was in the Enphase video information. I discovered it on my own later.

After fighting for about a year, including the engagement of a law firm, panels were connected to the grid, We are still paying electric bills of more than 125.00 monthly and we owe about $90,000.00 for panels. We were required to begin paying for the panels before they were working because the financing was through Launch Financing. Have filed a complaint with the North Carolina Justice Department, but were told they could do nothing because the Chairman of the Board of Encor advised them that the company had closed and had no money. They suggested contacting Better Business Bureau and the Publlic Utilities commission, which I did. No help there, apparently Solar is not regulated by the Utilities commission. Numerous contacts to the Financing Company, Launch have provided me with the right to file for financial relief by applying for a three month deferral of payments. During that suspended period, interest would continue and the debt would still be owed. I do not consider that a reassonable offer. Has anyone filed a class action suit? My attorney advised nothing more they could do, but referred me to 3 bankruptcy attorneys who advised they do not handle this type of case. Sales tactics were unethical, The finance agreement was signed under duress. I never received a copy for the final contract including the interest rates. I just received this week a copy of the Financial contracts from Launch, although I had requested them numerous times from Encor. There was initially a customer service number that representatives answered. The reps seemed concerned but no results followed. The line then went directly to voice mail which promised a return call that never came. Eventually the line was disconnected altogether. It took hiring an attorney to get any response from Encor and that was through the legal department. They were successful in getting the connection to Duke resolved, but several of the panels do not appear to be carrying the promised load, leading to the continued high electric bills. There is no service organization. Launch promised to refer us to another company that would service the panels but we are still waiting. When I finally received a copy of the financial contract, it shows that the agreement is with Hatch Bank.(not mentioned on any previous communication. The initial contract was for 76,363 with Sunlight Financial with a rebate of 19,854(because installation/completion took more than a year, the rebates offered by the utility expired at the end of 2022 and installation was in 2023. The quoted APR was .49. The second installation contract was signed in February, 2023 for 37,139 and an interest rate of 2.99, inverter type Enphase. A rebate of 11,141.75 was included, and apparently not available in 2023 according to Duke/Progressive Energy. The second contract showed a finance company of KiFi. Again, the only copy I just received from Launch shows the "Lender" is Hatch Bank, with an interest rate of 1.49.

Please, please ..someone from encor solar installer contact me I need my paperwork from my solar and my contract .. (redacted for privacy)

I'm sharing my experience with Encor to not discourage people to buy solar. They are out of business, and my initial experience did match many of the negative comments. My installation process was bumpy and they were late in delivering a functional system as others have said. That said, since then the panels have worked without a hitch and my electric bill has only consisted of the hookup charge, between $15-$17 per month. A couple things I learned: * Duke resets your power credit in May, just as your AC is about to kick in for the summer. This is why people are seeing charges when they think they'll be zeroed out. I got around this by getting a 6k system instead of a 5k system, so I'm generating enough surplus power that I don't get a bill except for the connection fee. This is not Encor's fault and any other solar provider would experience the same issue. Blame Duke Energy or your power company and the NC legislature, which structured the law based on what the utilities, not customers, wanted. This was designed to frustrate customers and create a negative experience for adopters of solar. * While it was frustrating, most of the time it takes to get the solar panels turned on consisted of waiting for Duke Power to inspect and approve the hookup. The panels were installed by the installer relatively close to the agreed upon date. This wasn't Encor's fault and you would have the same issue with any other installer. I was again waiting on Duke, not Encor. * Be advised that the solar tax credit doesn't work as a check returned by the federal government. Regarding the sales contract, this is one part that was misleading. Regarding the following, I am not a lawyer and I am not an accountant. As I understand it, it works as just a tax credit held by the government that you use year after year until the credit is used up. So if you installed the system last year and the taxes for 2023 is $3000, you don't pay that $3000. If you're due a refund because you've already paid that $3000, you will get a refund of $3000. This is how it has worked for me.

We overpaid and then you go bankrupt?? What the hell??

Worst deal ever. They installed my panels since October of 2022. As of today, they panels have NOT been turned yet. Obviously the payments were never stopped or skipped. Kept asking for updates since October 2022 and they always had the same answer "working on getting an update for you" "working on getting a contractor to come and finish the job" "a relationship manager will call you asap". I just found out that they went about of business with 22K in their pocket. This was a scam. Reading others reviews, just noticed all of us were scammed.

It has been a nightmare working with this company. After being threatened with a $5000 cancellation fee by one of their sales reps (Doug I think), I was coerced into getting the panels installed in October. The panels were not turned on till November but we had already made a payment to the loan company. After talking on the phone to one of their reps we were told that we would get a refund for that payment. Come January we still had not received anything so I contacted Encor again to see what the status of the refund was. Got a nice gentlemen on the line who was supposed to get the refund processed and then didn't hear anything again until I tried contacting them for Form 5695 on Feb 5. Now they have apparently gone out of business. My electric bill has not gone down as they had promised and now I can't even get a technician out here to make sure the panels are working correctly. The main contact at that company was Natalia Castillo nc@encorsolar.com and support@encorsolar.com. I do not have the sales reps name for sure (I think Doug) but I still have his phone number and the text messages that we exchanged. I want to know if there is anyway to get a complete or partial refund for this whole debacle. I will take getting them to remove the panels from my roof to get a refund if necessary. Or is there any legal recourse that can be taken? I have more e-mails and texts but unfortunately did not record any conversations. I will happily withdraw this complaint if I can get some answers to my questions and at least the refunded payment.

I purchased a solar system over a year ago on Dec. 6, 2022, from Encor. The sales rep was great, and the explanation during the sale process about the product was thorough. It all went downhill from there. The paperwork with the local utility company took over MONTHS TO COMPLETE. Encor’s local manager, Andrew Ross, did not understand the process, and it continued to get rejected. The delays continued as Encor gave continued excuses to deliver the product. My initial install window was 6 to 8 weeks. The panels were FINALLY installed in April 2023, close to 16 weeks later. The panels were installed by a subcontractor, though I was told at the point of sale they would be installed by an Encor-certified team. The headache only grew from here. The inverter was installed improperly, the roof run was done externally, a critter guard was not added, and the contractors left a hole in my drywall with live electrical lines exposed. Not to mention the massive mess inside my house. I was also promised the removal of our old passive solar system on my house as part of my contract. At this point in the process, most of the local Encor team had been fired, left town, or was simply unresponsive. The only person who would respond was a PM, Chelsea. I had to pester Chelsea, who continued to say, “We are looking into it,” and “I’m so sorry, I will get back to you.” (I have pages of texts to both Chelsea and the Encor text line that can be provided for further proof of neglect). She finally followed through, and a contract was emailed to Encor. I had to do all the work for Encor to find a local contractor who would remove the existing solar panel. Now the contractor who removed the old solar system, to fulfill my original contract, is threatening a lien on my house because Encor has not paid them for their services. Since then, Encor has continued to neglect me leaving me with a $20,000 system that has not been inspected, turned on, or completed per the contract. I have had to take all initiative to contact and work with Keith Owens, their local license holder, for the last few months in attempts to get the final issues completed. During his inspection, he found that the roof run (mention earlier) that was supposedly fixed and ran internally, was done incorrectly and needed be redone! He informed me Encor management is not following up with him or allowing him to follow through. Encor has no licensed professionals in the area able to attend to the issues with my system. The only license holder they have, Corey, is not even in the state!!! On top of all of that and per my contract, Encor owes me over $1300 in refunds for my system and referral bonuses. I have documentation of months of texts to their customer service line with several ignored responses and no actual action. Additionally, I have emailed their support line, Vice president, and local project managers, and have received ZERO responses. I am now stuck with a $20,000 solar system – incomplete or turned on - and a company with empty promises and an inability to respond to any communication. Several other people I know who signed up for solar with Encor were also lied to about their product by Andrew Ross. They were told the system could produce “100% offset” and are now stuck with systems that do not effectively produce. Additionally, customers who canceled their contracts during the utility approval period are now (over a year later) being sent 2-4K cancellation payments, even though those customers signed proper paperwork to cancel. Encor is reckless, does not care about its customers, and is a complete scam! How they have an A+ rating on BBB blows my mind… (I have pages of texts, emails, and phone logs that can be provided if needed)

Like others have said, Encor is stiffing us. Our contract stated that if the system wasn't up and running when the first solar loan payment was due, they would reimburse us for that payment. That was our case and Encor representative agreed they owed us the reimbursement. That was a whole year ago and the representative has repeatedly told us the check is coming (the old checks in the mail). You can't get them by phone I've found. The only way to contact them has been by text. So because of that we have a whole string of text messages with them. This gives us a further concern that if anything goes wrong with the system, Encor will never show up to meet their contract obligations. Don't do business with this company.

They put the panels on the roof and disappeared. The system is non-functioning 18 months in, and I can't get anyone at the headquarters to call me or talk to me. This is criminally incompetent. My wife and I committed ~$70,000 to this system, and it doesn't work. It's the most expensive thing we've ever bought together, besides a child. And every time we have a killer power bill, she gets to tap her foot, and point to the useless panels on the roof and ask me where our savings are. Three separate reps ghosted me over two years, James, Matthew, and Ryan. One said ti was battery supply issue, one said it was SVB imploding, and one said that they are just running an awful shit-show in Florida and don't know what they're doing. Someone named Shay is coordinating with me getting things notarized, but she doesn't actually work FOR Encor, so she can't answer any of my questions. We notarized the "Notice of commencement" back in November of 2023 for a system that had panels on the roof in August 2002. I feel this past 18 months of anxiety and distress over what's going to happen with this huge investment is really unfair. I feel the company should compensate me 1) by making my system work and 2) making it free. I shouldn't have been (should BE put through this) as a customer. This is awful is every way. If someone in the Utah office happens to see this, can you PLEASE reach out and let me know what's going on? I need help, please.

UPDATE 1/10/2023 - They lied, I did not have access to the cancellation document until the 3 day policy expired, and their own sales guy told me I would have to call them to cancel for any reason. They are scum bags to deal with. ---------- Cancelled the project due to finding Solar Installation for same exact size for almost half the cost. Was cancelled after their 3 day policy, due to their incompetence. I had to call multiple times to obtain the cancellation document. They then send me a bill for $4500 like 8 months later. I filed a complaint with BBB, their final statement was "We did not have to provide the cancellation document as it was in the contract at signing". That is a complete lie, there was no cancellation document in the contract, and the sales guy even told me that I would have to call to obtain the cancellation document if I decided to cancel the project. I have told them I am willing to cover the cost of the permits, as they sent the project to engineering after I called the 2nd time to obtain the cancellation document, which I did not get until I called a 3rd time. Do not trust these scum bags at all. They use multiple invertors, you only need 1 invertor. Not to mention a plethora of complaints about ENCOR taking their time on the install, so you end up paying your electric bill and paying for the solar system before it is even installed. Do yourself a favor and go with a different solar installation company.

Choosing to install Encor has proven to be the worst decision of my life. Staggeringly so. To the point of being in tears and resulting in hours of lost sleep. The high pressure door-to-door sales roped me in with promises of completely eliminating my power bill. I signed up in August, the solar was installed in mid-September, and I failed the first inspection as when the county came out, nothing was hooked up (with no notification from Encor engineer). After weeks of not being able to get in touch with anyone, the ordered part came in and was installed. The headache didn’t end here though as once everything was set up to operate, I was unable to get anyone to come out to walk me through the set-up. I ended up calling the company who made the inverter/combiner box who helped me walk through my own setup by reading her 25 serial numbers from the panels. She was appalled that I couldn’t get anyone to come help me set things up. Altogether the process of getting it all up and running took over 4 months and I ended up having to pay my full power bill PLUS the cost of the solar panel payment. It only happened this quickly because I pushed the process by calling nearly twice a week and being on hold countless hours. The guy, Tyler, who signed me up did so and then essentially abandoned me to figure everything out on my own. He would only reply, “call my boss, Andrew” whom I reached out to on so many occasions and he never returned my calls or texts. After I was all set up and operational, I realized that my panels would only produce so many kilowatts and that the amount I was producing wouldn’t even be half of what I needed on the lowest usage months of the year. On average (with online research), around 25 panels will only produce about 1125ish kilowatt hours per month. With what Duke energy charges at 11.661 cents per kWh, this translates to about $131.19 in monthly savings – nowhere near the $274 a month solar panel payment. Now, I am stuck with 25 years of a $274/month solar payment (after government tax incentives) PLUS more than half of what my power bill previously was. When I signed up, I was told they would look at how much energy I’ve used over the last year and install enough panels to completely eliminate my power bill. I was told I could get the 30% Federal tax incentive plus an annual depreciation incentive to bring my monthly bill to $197. This is false. Apparently the depreciation incentive is only for commercial businesses so my payment will be $274. For 25 years. I was charged over $67000 to have solar installed in my home. Upon further research I realize I GROSSLY overpaid. I called about it all and was told “didn’t you read the fine print?” and there is no acknowledgment that I was completely taken advantage of. It was all a complete lie and a scam. This. Is. A. Nightmare. It has reeked havoc on my finances. I feel so dumb and heartbroken over all of this.

We had a “free” consultation with Encor on 2/17/23. At that meeting, the sales person got us prequalified and advised that in order to see the terms of the prospective transaction etc. we’d need to sign the agreement, even if we weren’t moving forward. Per the agreement, since were in the pre-engineering phase, we would owe a MAX of $100, however, this was never addressed during our free meeting. On 2/24, we advised the sales rep via phone call that we decided not to move forward. I sent an email on 2/28 confirming this as well and I asked in a subsequent email if we would owe anything to Encor and asked if anything further needed to be done. The sales rep never responded to my inquiry and that was how we left it. 12.7.23 I received a letter an invoice from Encor stating that we owed them $2000 for work done on our home. No work was completed, we only had a free consult! I tried emailing, calling, texting the customer support number, with no reply. Since no one will respond to me, I cannot get anything resolved. I did reach out to the sales rep we had, who told me that the Charleston, SC branch had all been laid off over the summer and he wasn’t even with the company now. He also said, I’m not the only one that’s reached out to tell him about how shady Encor has been.

I was sold that solar panels would reduce my power bill and keep my essentials during a power outage at no cost to me via tax credits and government incentives. That any payments owed would be completely offset by no payments for 18 months and by then the government tax credit would pay for it. Well 10 months later I've gotten several bills and this system isn't even on. It was never transferred to me, these solar panels were put on my house and I can't even use them. Turns out through lots of phone calls and emails that encor solar is just a loan scam. They make outrageous claims of benefits of solar and little to no costs only yo sattle people down with tens of thousands of debt. It's a money scam. All they are doing is scamming loan companies with your credit and your name and delivery absolutely nothing but a solar decoration for your house.

My panels were installed months after promised and here we are 6 months AFTER install and my panels are still not working. Andrew Ross who was the POC of my install refuses to talk to me. Answer calls. Or text back. He promised insulation that never happened, promised a Labor Day special of 500 dollars on install and only received 250 after I had to speak to someone higher than him to even get it. Worst experience. Worst company.

We had a Mr Issac Collins come to our house convincing my wife and I about making the decision of letting ENCOR install their solar panel system instead of going with a local company. And as you can guess we are still waiting for our system to be finished. And to top it off I have learned from the local companies here in Oklahoma I have been overcharged by 40% I have no other choice but to take my concerns to the Oklahoma District Attorney office, the BBB website and the Federal Bureau of Consumer Protection. At this point it’s not going to bother me at all if their company goes belly up. I know it will be a little bit more out of pocket to spend but I will relinquish my solar system to a reputable local Oklahoma company.

We signed the papers for our solar system in April, 2023 and the installation was begun in July, 2023 (but not completed). A few weeks after installation began our electricity in our house went out and we after calling our electric company, they came to our house and said the solar panel electrician had crammed the wires too tightly in the box causing our electric service to overheat and turn off. We had to hire an outside contractor just to get electricity to our house--we were without electricity for 5 days. All during this time and afterwards we attempted to get ahold of Encor and still have received NO RESPONSE except for canned responses to our text messages. They have not finished installation or scheduled inspections--even though they texted in July and August, 2023 that they would be "getting right back to us". We started paying the loan company in September for a project that isn't even complete. Most terrible company we have EVER dealt with by far!!

Going smoothly

Installers were very professional.

I have had Encor Solar since 2021. I now need a new roof due to wind and hail damage. I have tried to contact the Co. many times and many ways since June 2023 without response, except that they no longer do work in Ohio. The warranty is a 10 year warranty with 25 on parts. I was told they could not help me. Point blank. I was told to find "my own" Solar company to help me. They just kept repeating, they could not help me. The warranty clearly states that this is covered under the warranty. Unbelieveable, and unacceptable. Absolutely no support. My solar is paid off which makes it even more unacceptable. I own it and can't get support or direction. Their recording just cuts you off and states your case is closed after I sent them a text. Do not do business with this company. I researched them before buying and all was good. Buyer beware. Go get your solar from one of the good solar companies that uphold what they sell you. It's a shame that I now have to find a lawyer to have them uphold their warranty obligations.

I've had my solar panels for almost four years and they have never made more than 310-330 kw hours. They were supposed to to make 1000-1100 kw hours to match my house's monthly usage. I've tried calling and emailing, but not a single reply. Don't get your panels from this company, they are shady and their installs are subpar.

Had I looked at the reviews prior to getting involved with encor I would never have signed up for their panels. My husband and I started this nightmare of a journey back in May of 2023. It is now mid October and while our solar panels are technically "installed" they are not working. I have tried contacting their customer service multiple times and either have received no response at all or a "we'll get back to you" kind of response. We are financing through goodleap but refuse to pay for a service we are not being provided. I am going to report them to the better business bureau in hopes of getting out of our contract and out of any financial obligations since they clearly are not a company that values their customers and I believe are just looking to scam people out of money.

Used Encōr for two installations 1) Solar Edge Solar…great job completed on time so we decided to have them install a Tesla Powerwall 2)Big Mistake. In six months the entire character of the Company changed. Slow responding. Finally installation complete after two months. Now waiting for company to send permits to town. Cannot get a response. Email, phone, text. Salesperson left company. Customer service text response obviously automated. No actual updates. Just want to get system commissioned to pay them off.

We had our panels installed early Sept 2022 and as of this posting we still haven't had any luck with our panels turned on. We received our reimbursement checks up until January and then starting February we haven't received a reimbursement check since. They state they can only send out so many reimbursement checks a month but we are now 8 months deep. Paying on solar panels and an increased electric bill is getting old and expensive now. "Scheduled" for multiple final inspections but no inspector came. Called the local inspection office and nothing was ever placed on the inspection schedule log for each of these "scheduled" inspections. Every contact with the company says they will reach out when they hear something but it's the same story over and over and over again. I am looking into other solar companies to see if they can assist or seek legal advice if needed.

Signed contract 2 years ago and yet the system is still NOT setup. Numerous text and phone calls and unresponsive. Awful company, do NOT do business with this company!

Check your solar edge App daily! We didn't know our converter went bad for over 2 weeks. If you try to contact Encor, they send you to voicemail and they say texting is best. Either way, they have an automated response. We never spoke with a customer service rep! We were lucky the we kept the Electrian information on who assisted with the Install. I am in Idaho and they don't even have a dropped down option. Once you have your solar, you will be brushed off and forgotten. We don't trust this company! Find a company with exceptional post solar install customer service before you install.

Took 6 months to get my panels operational and I had to reach out to the electric company. My panels worked for 2 months then an inverter went bad been trying to get it replaced for 2 months. I'm calling a lawyer.

Installed system quickly, but never finished connecting, failed to install according to blueprint specs, dropped the ball on the inspections, now we need to get another contractor to fix and finish the project, because encor won't answer their phones or respond to messages. Do not recommend them to anyone else.

Had our panels installed this past spring. We were promised critter guards to keep out pigeons . So far, we have a colony of birds nesting under our panels. Also, the app used to monitor our output is only half installed, The contracted company says the fault likes with Encor, and won't come out to solve this issue because Encor is not paying their bills. Now we are stuck and have to suffer through this. It could be solved so easy. Every time I try to contact them, you get this stupid text message that they will be be contacting me soon. Our sales rep in Colorado Springs has disappeared. No response at at all.

Encor is great at selling their product and getting your money. Encor is terrible at producing correct paperwork for your county inspector. Encor is terrible about correcting their paperwork mistakes so your county inspector can pass your solar install. Encor is terrible about letting your power company know your solar install is ready to be connected to the grid. Encor has your money so they feel great!

Bad company!!! We were told we would have 3 months with no bill. Not only has that not happened but starting today we will be paying double power bills due to the incompetence of Encor. We were told that our solar panels would be up and running by July, allowing us to get started during the longest days of the year. That has also not happened. I have tried multiple ways and multiple times to reach someone at this company to resolve the issue with no luck. The best they will do is text me that there is nothing they can do, and someone will contact me, but no one does. They are running a scam.

Everyone else has nailed the similar experience around, so the TLDR version is: 1. Will get panels on your house, so they can begin charging you 2. Will take months if not a year plus to start generating your solar 3. You will pay, and their 'reimbursements' got a queue with an unknown delivery date. 4. You will lose contact to your salesman, any support operator, and it is up to you to message them daily. If you give them a week or two to respond you will end up waiting for months. 5. The installers are not sent with a certified electrician. They are hired later, and you may not get told before they downgrade your house from a 200amp service to a 150 amp service. 6. Panel quality isn't guaranteed to be flush as it is a different crew every house.

I have been trying to get ahold of anyone for 3 days. They don’t answer the phone and ignore the requested text messages. This is the second time our 2 1/2 year old system has completely stopped working. We have saved no money and still have 325$ electric bills with the thermostat at 78 degrees. Don’t waste your time with this company!

I regret entering an agreement with Encor Solar. It has been a FIVE month process and I still have NO service. I've been paying for 3 months for a service that I am not receiving. I've been promised reimbursement for these months that I'm paying for but after submittal of receipts, I have received no response. I was promised an incentive for signing up that I still have yet to receive & I have received NO TIMING on when it will be sent. I have NO TIMING on when the system will finally be fully functional. I have NO TIMING on when I will receive reimbursement for these months I've paid for a service I am not receiving. All phone numbers lead back to the same number that says to send a text. The last update I received was 7/13/2023 that the request for meter set and grant of PTO is next. There's been SIX WEEKS since any updates. I am extremely disappointed in this process and lack of urgency and non-responsive customer service. My neighbors used a different company and signed up AFTER I did and they have been up and running for MONTHS now! I will be contacting an attorney to determine my rights and possible legal action. I would NOT RECOMMEND using this company under any circumstances!

These guys are exceptional in every way. The knowledge and communication were excellent and they made the process super easy and lowered our bill!

No complaints, got what we wanted done. Friendly staff.

Almost a year and still can’t use my solar panels. The sellsmen Hayden never returns my calls or texts. I’m still paying a full light bill and solar panels worst mistake I made was getting them.

I got my panels installed back in 2018/2019, I've had very little issue with them since the installation but I now need to repair/replace my roof and I've come to see the dark/lacking side of Encor. Getting any sort of correspondence from them has been neigh impossible outside of seemingly automated messages from their text lines. I got (1) call back and that was to confirm a payment for the removal of the panels and have since been waiting 2 weeks. with promises of getting back to me with more information on when they will schedule a crew to come out and uninstall the panels. (Attached will be images of the messages including dates). How a company can charge for services and be incapable of scheduling or following-up with services is beyond me. I am just trying to get these panels removed safely so that I can tend to issues with my roof and then have them re-installed. How can there be no point of contact once a transaction has been initiated? How can there be a lack of communication from the field team, schedulers and customer support that a date cannot be given or set days/weeks in advance? I have always loved the idea of solar energy and systems and this company is ruining any future prospects of promoting clean energy with these ethics and ineptitude.

I gave Encor Solar 1 star only because I didn't have an option to rate this company any lower! I'm so dang frustrated with this company. I've had Encor Solar installed for nearly a year with the continued anticipation of it finally passing inspection (after 4 failed inspections) and the Solar system being turned on....yet here I sit. Not only do I continue to pay on a system I can't use but communication has been non-existent! I've tried calling every number I could find on the internet but all numbers lead to the same tiring message about how I can leave a message for a return call just to never be called back! I'm at a point where I am seriously considering contacting an attorney to get me the answers I'm looking for! This is poor business etiquette and just, overall, poor business!

Enocor Solar installed solar panels on my home in February of 2023. They advertised that they would coordinate the necessary inspections and I would not have to do anything. They also told me I wouldn't have to be home for the inspection. For six months I received texts saying that they would be getting my inspection within the next few weeks. Then 24 hours before the inspection they informed me of the inspection, and only then did they inform me that I needed to be home to inspect. I was away on military requirements, and was not home. I asked them to contact the inspector so my neighbor could let them in and show them the proper documents. They refused and said they had no way of contacting the inspector or any contact information for the inspector. The inspection failed. Encor Solar will not return my calls, texts, or put me in contact with any customer service representative. I have been trying to reach them for 25 days with no response. They will not work with me to resolve the issue or even acknowledge me. I am now stuck with a solar system I can't use and I'm paying for two bills at once. I am going to be meeting with a lawyer, as they will not respond to any questions or attempts to contact them. I have no recourse other than legal action, or pay $60k for the next 30 years for no reason at all. If you have already started the process with this company, for the love of God, stop, pay the contract termination fee. You will save yourself thousands in legal fees.

I paid them 19k for solar installation at my home and switched to their suggested provider to get a maximum refund for my excess energy returned to the grid. After the work was done, my first month's receipt was not a credit refund but a bill for $300!! When I contacted Gexa energy regarding this, I was informed that they received NO power from my address AT ALL! Encor had screwed up the installation. Still waiting for them to correct the situation...

This is the reply Encor Solar poste3d to my review in February..., Reply from Encor Solar: Hello Katherine, Our customer support manager will be reaching out to you to get some more details on your experience regarding any conversations regarding the tax credit and thermostat. They can also assist you on how to access the solaredge monitoring portal /app for your system where you can track your production. Looking at it now it appears the system is producing at the levels we estimated in our proposal, and we can show you how to look at and compare those metrics. I STILL HAVE NOT HAD ANYONE REACH OUT TO ME TO TRY TO RESOLVE MY GRIEVENCES!!! Stay away from this company! Their Idaho contact phone number is disconnected and the state of Idaho is not an option in their dropdown "select a state" when posting a review... guess they were kicked out of Idaho! Go figure!

This is, by far, one of the worst companies I have ever encountered. My husband and I decided to go solar; 1) To help the environment by not wasting what is left of our fuels and 2) to participate in the government payback for going solar. We spoke to a representative from Encor Solar who gave a good talk. Expressed how he wanted to help us out and give us an advantage by looking for deals or discounts to help us. We researched what we could, spoke to other people we knew who switched to solar and, in the end, we were sold. We went through the approval process for financing, roof inspection and final details of what we would need. We agreed to a new roof and it was added to cost of project. We started talking about the deal in Mid November 2022, Contracts signed by early December, construction on roof by Late December and solar panels installed by Late January 2023. According to Encor Solar representative, one part to connect solar panels to electric meter was not installed. Once they had it, we would go live. Since then, we were unable to reach anyone from the company regarding our project. We have called, left messages and even been put on indefinite hold for over 2 hours with no answer. We keep getting text messages that they are working on the issue, and someone will be in touch with us with the next day or so. I got fed up and filed a complaint with Better Business Bureau in March. Representative responded back stating that Encor was in process of acquiring "Main Panel Upgrade" for our system to be connected to meter. Then we would need approval from energy company and permissions. We never received call, update, panel upgrade and Sunlight Financial (finance company), had already begun deducting money out of our account. Since we are not live, we also receive a bill from energy company to pay electricity. We contacted Encor to inform them of this and they asked that we send copy of Electric statement, and they would reimburse us for our electricity bill. As of today (7/23/23), we have been paying $250 to pay for solar project and electric bill that runs between $200 - $350 (we are in the hottest months of the year). We are being given run around from Encor that project is delayed because we do not have permits from city (which we do), we do not have permissions from Electric company (which I have on file from electric company) and that they need to acquire Main Panel upgrade to complete system. I feel I have no other choice but to try and file a lawsuit for false advertisement, failure to provide service and anything else the lawyer might be able to assist me with.

I highly recommend NEVER doing business with this company! 1) it took them almost a year to get solar turn on (blaming Duke Energy) it was not Duke it was Encor 2) The turnover is ridiculous, so you are constantly dealing with new people, it took me a year to get a copy of all the contracts because of this. 3) They tell you what all they will install/do and then the next person says they wont do that. They never installed all the components they said they would. 4) They have no ability to manage their own projects, I was constantly having to tell them where things stood... they insisted for a month the system was 'fully installed' until I sent them a picture of the equipment connect to nothing and its still going on... 5) Their system has yet to produce what they said it would, they have done nothing but make excuses for the last 5 months, (the need 3 months to gather data - its been 5, oh we didnt cut down enough trees - they determined what needed to be cut, recommended the tree company who took direction from encor, etc). BOTTOM LINE: they will tell you anything you want to hear but can't/won't deliver. they seem understaffed and under trained, you will keep paying your electric company. BUT THEY WILL GET PAID ON YOUR INSTALLATION WITHIN WEEKS OF YOU SIGNING A CONTRACT.

We had our panels installed July of last year (2022). Nothing has gone smoothly. They did reimburse us for the 6 month delay waiting to go live. They went live in February and only 10 panels out of 27 are working. They had to reimburse us for the generator they never followed through on as well. So many promises, so many unfulfilled. At this point we are stuck with $300+ electric bill payments PLUS our solar bill. They said we would be at 103% production but it doesn't happen when your panels don't work. No one will respond to any emails, texts, or messages. Its impossible to get a live person on the phone. Its been a nightmare from the beginning. Life is hard enough without the hassle of a company that doesn't follow through and screws its customers over and doesn't fix things that were not properly installed from the beginning. Trust me, when they knock- do not answer the door. Nothing they said has happened. Its not a bill swap, they will not provide a generator at cost, they won't be live in 2 weeks after installation and you will be stuck with panels they won't fix and they won't respond when you contact them.

I've had such a great experience w Encor Solar!! This company has their business together and the best guarantees in the industry!!!

The do not follow through on anything!! We had our panels installed Dec 2021, it is now July 2023 and we are now paying our loan payment for the panels and our electric bill. They installed the wrong amount of panels and were supposed to install 6 more panels which was discovered August 2021. A year later and we still don't have the panels. Now when you call all you get is a machine telling you to leave a message and they will call you back. Or text for faster service. I have left 2 messages and text twice with no response. What a freaking joke, all they do is steal your money and then disappear!

We met with an Encor salesman in June and July of 2022. Panels were installed in early October 2022. 9 months later, still not connected and it has been over a month now with no response from Encor. Whenever someone does respond, its the same runaround. We have also not received reimbursements for the months we have been paying on our loan since last year. I would suggest working with any other company.

Our Solar is not working and no answer when I reach out to the customer service, always go to the voice mail asking me to text. I did text as well but no answer from anyone. Bad service. I will not recommend this company to anyone.