Ira | Reno, Nevada | 11/22/2022
System installed but not online 5 months and counting.
Got the system installed in summer but it has not been able to go online because apparently they can’t schedule an inspection with the city or the electrical company. Called every other week for updates but every time it’s a new reason!!! Pathetic follow up on the process.
Kyle W | Portland, Oregon | 11/18/2022
Followup and battery experience have been awful
Pros: Initial deployment of solar panels went up fairly smoothly. Cons: Just about everything else. Encor failed to get the backup battery I ordered into the initial deployment entirely. Every time I asked for a status on it during the panel process they kept basically telling me "Oh, batteries are backordered right now, give it some time." I finally called months after my panels went up and they informed me that the battery had never been ordered (despite being on the bill of goods.) Six months after my panels went up they finally got a battery to me but it is now 4 and a half months and 2 power failures later and they still don't have a technician scheduled to actually install it. I have been calling repeatedly and getting little information other than repeated insistences that it's being worked on and that they're hoping to "have something by the end of the week." The end of the week comes and goes, usually without even a "sorry, still working on it" update. The monitoring tool that is supposed to report on my energy production and consumption was also not set up correctly and hasn't been fixed yet. When I first called to request that it be fixed the rep tried to gaslight me by insisting that I didn't understand how the calculations are done as opposed to admitting that it might be hooked up wrong. The delays on the battery ordering and install are also looking like they might roll past the end of the year which will have some significant consequences for my taxes, and the failure to bundle the battery with the panels resulted in having to finance the battery with significantly worse terms (10 year repayment with 3% interest vs 20-years at 1%) and Encor didn't offer any sort of compensation for that until I pushed them on it. I also had to correct them on their power consumption estimates for me because they didn't account for my first power bill only being a half month of use. Sloppy and frustrating all around.
JMS | Greenville, South Carolina | 10/25/2022
Installed and never activated - liars and cheaters
While the sales process and installation was fine, the activation was been excruciating. I've had the panels on my roof for months but the followup is one of the poorest I've ever seen. I've followed up more than forty times with them to follow up with county approval, but they let it languish forever. Their policy is to pay for any payments that occur before activation, but I'm still paying for both the installation and my energy bill. Do not trust them, they are absolute liars who only care about getting a sale. If someone shows up at your house, tell them to f*ck off and never feel bad about doing it.
Kenny | Pflugerville, Texas | 10/23/2022
Battery backup project is a disaster
I had Encor Solar panels and they work well so decided to give them a shot for battery storage. It has been a complete disaster, I waited over a year to even get the batteries which I can forgive considering supply chain issues. When I finally got them the installers did not know what to do and my panels were offline for almost 2 months while they kept coming back to figure it out. It has been 6 months since they were installed and not only are the batteries not working but my solar panels are now cutting out randomly in the middle of the day causing me to pay extra electric bills. The project manager keeps brushing me aside and even though I have been nice everybody over there is ghosting me now. I am about to start litigation if this does not get squared away soon.
MJ | Leland, North Carolina | 10/04/2022
9 months and counting..
Purchased system in good faith based on the information we were provided by our salesperson, wanting to produce our own power/use more renewable energy. System installed in January 2022, supposed to go active by March, when bank draft payments began. Now October, come to find out that the system installed produces more energy than our Electric company will allow. Only reason we went with solar in the first place was to replace one energy source with another, not interested in an "auxiliary" system, also wasn't what we were sold/promised at the outset. Operations manager promised to remove the panels and return the roof and siding to its original condition, now she's leaving the company and we're being handed off to someone else. Weeks without responses to emails and phone calls. Haven't been reimbursed for the last two loan payments that were promised (up until then we were getting checks to offset the loan payment for a non-working solar system). Stopping payments on the loan immediately, and will be contacting a lawyer unless we are contacted and the panel removal, roof repair and loan is closed by the end of the month. Don't buy the Solar sales pitch, contact your electric company FIRST before signing anything. Very disappointed and disillusioned by the whole experience..
Greg | Belton, Texas | 09/28/2022
incredibly bad customer service
I purchased my home with solar panels already installed. I had my roof replaced this spring due to hail damage. The solar panels had to be removed and reinstalled. This had a $10000 price tag just to remove an install the panels. Upon the re installment, the system was installed incorrectly and I was not receiving credits from my electric company. I contacted customer service and they said they would come to my home at a certain day and time to do some troubleshooting. I took the day off so I could talk to the tech because I had some concerns. No one ever showed up or called to reschedule. They just didn't show up. I have now been through the same scenario 3 times since. My system has not worked properly since the re installment and Encor just keeps stringing me along without fixing the problem. It has been 4 months since my first contact with customer service. I believe I am out about $600 or more. Stay away from Encor if you expect any kind of customer service after sales. My next move will be to contact an attorney.
Akin | Charlotte, North Carolina | 09/27/2022
BEWARE: Over 1.5 years - still no working system
It's comical how bad these guys are - it's been over 1.5 years since they came to install our panels and still we do not have a working solar power system. Even our lawyer got a chuckle out of this. The bad reviews here all reflect our experience - they have great sales people, but their operations is pure 'Keystone-Cops'. Can't even get a call back from their Operations chief. We have literarily no choice than to hand it over to our lawyers (thank God we have the pockets to sue!) I am only writing this review as a warning to others - Solar is a great idea, BUT beware of who you contract with to implement!
Lora | Belton, Texas | 09/27/2022
Had to have panels removed from roof due to reroofing
Due to hail damage, we had roof damage that required a new roof. Luckily, only one solar panel was damaged and has to be replaced. We had the panels installed in April 2021. We had good service since the panels were installed, but their communication is rated “0”! Due to keeping the panels under manufacture warranty, we were required to use their installation crew to remove the panels and to reinstall after the roof was finished. The roof is finished and ready for reinstallation of the panels, but emails and phone calls seem to be ignored. Meanwhile, we are paying monthly for a system that isn’t working. We hope that They reply soon because we want to expect this company to uphold their policies and regulations and our warranty. Warranties are legal documents and should be treated as such.
DJ | Albuquerque, New Mexico | 09/16/2022
Great when sales are involved. Ghost after
Had great experience upfront with sales. When it came to install they became ghost. Yes they will reimburse you for time out of service but I've experienced more of that than actually service. It took a long time to get the panels approved and working due to many issues with plans, installs and inspections. After the install they were mum on how the process of the State rebate works so I was left with the legwork of getting documents from them and processed to the point the the state funds were depleted and I got close to nothing but still have to pay the deposit portion out of pocket or my panel loan will jump up. My panels have not been working and again another waiting period for them to be approved for a warranty repair. I understand it was my fault completely for not researching Encor as much as I should have but the salesman was great and I will say has still been helpful to the best of his ability but the company and service he is working for unfortunately has his hands tied and my patience worn out. I'm paying for nonfuncutional panels and haven't even had them on for a year. Can't wait to see my next electric bill since I'm using them and paying for essentially bird houses(yes, someone is using them as I have a bird apartment complex on my roof).
Soua vang | Hickory, North Carolina | 08/31/2022
WORST SOLAR SYSTEM EVER
SYSTEM IS NOT WORKING PROPERLY. TRY TO CALL NO ANSWER. HAD THE SYSTEM FOR HALF YEAR AINT RUNNING. COME AND GET YOUR PANELS OFF MY ROOF. I GOING TO STOP PAYING FOR IT. WORST COMPANY TO DEAL WITH. GETTING A LAWYER TO FIGHT THIS.
