Linda and Roy's Sunny Days | Leland, North Carolina | 11/13/2023
Great
Installers were very professional.
Allen | Garner, North Carolina | 10/20/2023
Salespeople are liars
I've had my solar panels for almost four years and they have never made more than 310-330 kw hours. They were supposed to to make 1000-1100 kw hours to match my house's monthly usage. I've tried calling and emailing, but not a single reply. Don't get your panels from this company, they are shady and their installs are subpar.
Emily | Greensboro, North Carolina | 10/19/2023
I'm reporting them to the BBB
Had I looked at the reviews prior to getting involved with encor I would never have signed up for their panels. My husband and I started this nightmare of a journey back in May of 2023. It is now mid October and while our solar panels are technically "installed" they are not working. I have tried contacting their customer service multiple times and either have received no response at all or a "we'll get back to you" kind of response. We are financing through goodleap but refuse to pay for a service we are not being provided. I am going to report them to the better business bureau in hopes of getting out of our contract and out of any financial obligations since they clearly are not a company that values their customers and I believe are just looking to scam people out of money.
Brenda | Holly Ridge, North Carolina | 10/17/2023
Will not respond
Used Encōr for two installations 1) Solar Edge Solar…great job completed on time so we decided to have them install a Tesla Powerwall 2)Big Mistake. In six months the entire character of the Company changed. Slow responding. Finally installation complete after two months. Now waiting for company to send permits to town. Cannot get a response. Email, phone, text. Salesperson left company. Customer service text response obviously automated. No actual updates. Just want to get system commissioned to pay them off.
Mike | Goldsboro, North Carolina | 10/06/2023
Same issues different story
We had our panels installed early Sept 2022 and as of this posting we still haven't had any luck with our panels turned on. We received our reimbursement checks up until January and then starting February we haven't received a reimbursement check since. They state they can only send out so many reimbursement checks a month but we are now 8 months deep. Paying on solar panels and an increased electric bill is getting old and expensive now. "Scheduled" for multiple final inspections but no inspector came. Called the local inspection office and nothing was ever placed on the inspection schedule log for each of these "scheduled" inspections. Every contact with the company says they will reach out when they hear something but it's the same story over and over and over again. I am looking into other solar companies to see if they can assist or seek legal advice if needed.
Paul Combs | Raleigh, North Carolina | 10/04/2023
Unresponsive and awful
Signed contract 2 years ago and yet the system is still NOT setup. Numerous text and phone calls and unresponsive. Awful company, do NOT do business with this company!
Art | Meridian, Idaho | 09/27/2023
Post Solar Install - Good luck at getting response
Check your solar edge App daily! We didn't know our converter went bad for over 2 weeks. If you try to contact Encor, they send you to voicemail and they say texting is best. Either way, they have an automated response. We never spoke with a customer service rep! We were lucky the we kept the Electrian information on who assisted with the Install. I am in Idaho and they don't even have a dropped down option. Once you have your solar, you will be brushed off and forgotten. We don't trust this company! Find a company with exceptional post solar install customer service before you install.
Hmph | Fayetteville, North Carolina | 09/26/2023
This company is horrible
Took 6 months to get my panels operational and I had to reach out to the electric company. My panels worked for 2 months then an inverter went bad been trying to get it replaced for 2 months. I'm calling a lawyer.
Gary | Oklahoma City, Oklahoma | 09/20/2023
Zero customer service
Installed system quickly, but never finished connecting, failed to install according to blueprint specs, dropped the ball on the inspections, now we need to get another contractor to fix and finish the project, because encor won't answer their phones or respond to messages. Do not recommend them to anyone else.
Steve B | Peyton, Colorado | 09/14/2023
Worst ever
Had our panels installed this past spring. We were promised critter guards to keep out pigeons . So far, we have a colony of birds nesting under our panels. Also, the app used to monitor our output is only half installed, The contracted company says the fault likes with Encor, and won't come out to solve this issue because Encor is not paying their bills. Now we are stuck and have to suffer through this. It could be solved so easy. Every time I try to contact them, you get this stupid text message that they will be be contacting me soon. Our sales rep in Colorado Springs has disappeared. No response at at all.
