Randall Meyers | Nampa, ID | 12/11/2021
Exceptional service and results!!
Recently decided to make the switch. Had a 12kw system installed and its been great. 6 moths ago we started the process and havent paid a power bill since!!
Matt B | Charlotte, NC | 10/16/2021
The sales and loan process went very smoothly with no surprises. The salesperson was very knowledgeable. Unfortunately, installation had a few problems. Encor uses satellite imagery to determine the size of your roof and not a tape measure. As a result the installer determined that my panels needed to be reoriented on installation day because they wouldn’t fit in the configuration that I had approved. My biggest issue was that I was given unrealistic expectations of having my panels operational in a month or less. It actually took closer to 4 months. A lot of that was out of Encor’s control, but it did take them several weeks to complete the electrical work and a failed inspection took another couple weeks to address. Now that my panels are operating, I’m happy with the end result. The panels look sleek and low profile, and the wiring is well hidden. The mySolarEdge app is also really cool to look at since I get real-time energy generation plus lots of historical graphs.
Mike | Wilmington, North Carolina | 09/10/2021
Good sales pitch
They can sell you a system fast, set you up for an install and only complete half the job before they move to another job. Don’t come back the next day when told. Have to stay on them to come back and parts needed where not delivers for the install and those that where delivered where damaged. Stay clear from this company
Jason | Las Vegas, Nevada | 08/13/2021
They do a great job
They are very friendly and nice
mgideon | Sparks, Nevada | 08/10/2021
One of the easiest things I've done.
Encor made this entire process so easy. They handled everything for me in a timely manor. I'm sure it wasn't a simple process but for me it was really out of sight out of mind. I was kept updated and informed through the entire project.
Susana | Pflugerville, Texas | 07/28/2021
I need to replace my roofing for winter storm damage roofing company tried to reach I tried to reach to take plate down no response and when they responded said we need to wait at least three month to take down God only know how long will take to install . I have a neighbor has solar from different company came took down plates and when roofing company done with roofing within a week came and installed back . Encor solar service very bad . I have a leak in my roof they don’t care @ all.
Denise | Sun Valley, Nevada | 06/23/2021
Committed and professional
The initial contact convinced me of the advantages of installing solar. The rep. Explained everything so I felt secure in contracting with Encor.
GregC48 | San Antonio, Texas | 06/22/2021
Absolutely Garbage company
System was installed in December 2019, about 3 months after it was supposed to be installed. After that the headaches just got worse. Install faked inspection, needed to have additional work done. After that, encore has still (as of June 202) not sent the correct paperwork to CPS for my solar rebate. On top of that: they either lied about what constitutes a local company, or were just fraudulent about how well they knew the program which is leading me to only receive half of the solar rebate. I can't recommend usi g a different company enough.
L Iz | Raleigh, North Carolina | 05/24/2021
Great Sales Pitch, but Incompetent Company.
Cailyn was professional and provided excellent information about the solar panels. Unfortunately, the incompetence started right after I signed the contract. Encor Solar and Duke Energy failed to establish a line of communication. On February 25th, my panels were installed, but I yet to have service connection. In addition, it appears I may have lost out of the Duke Energy Rebate (approx. $3300) that was pitched during their sales. At the end, I received a $250 Amazon Gift Card to to appease my dissatisfaction with Encor. They also promised to reimburse my loan payments while I wait for service connection. I literally had to stay on top of them to honor that promise. My auto draft started on May 11th and I finally received their check today. On March 4th, I contacted Encor and advised them a metal pole was left on the secondary roof above my front porch. Either it was left by the contractor and/or it became detached from the panels. Encor advised me that they will contact the installers to have them return and retrieve the pole. At this time (May 24th), the metal pole is still there on my roof. If I don't receive service connection soon and an opportunity to reapply for Duke Energy's July Rebate, I will nullify my contract and cancel my loan payments. Encor is welcome to uninstall my panels and repair my roof.
ForceTucson | Tucson, Arizona | 05/18/2021
I chose Encor solar cause they knocked on the door at the right time. However, I am satisfied with their communication and going above and beyond with every question I have. Whether it was email, text, or calling, and no matter who I spoke to or corresponded with, I was able to get my questions answered quickly and I was USUALLY happy with the answer.