Office location: 401 Ryland St, Reno NV, 89502
01/03/2024
George Willings
Sparks, NV
UPDATE 1/10/2023 - <br />They lied, I did not have access to the cancellation document until the 3 day policy expired, and their own sales guy told me I would have to call them to cancel for any reason. They are scum bags to deal with. <br />----------<br /><br />Cancelled the project due to finding Solar Installation for same exact size for almost half the cost. Was cancelled after their 3 day policy, due to their incompetence. I had to call multiple times to obtain the cancellation document. They then send me a bill for $4500 like 8 months later. I filed a complaint with BBB, their final statement was "We did not have to provide the cancellation document as it was in the contract at signing". That is a complete lie, there was no cancellation document in the contract, and the sales guy even told me that I would have to call to obtain the cancellation document if I decided to cancel the project. I have told them I am willing to cover the cost of the permits, as they sent the project to engineering after I called the 2nd time to obtain the cancellation document, which I did not get until I called a 3rd time. Do not trust these scum bags at all. They use multiple invertors, you only need 1 invertor. Not to mention a plethora of complaints about ENCOR taking their time on the install, so you end up paying your electric bill and paying for the solar system before it is even installed. Do yourself a favor and go with a different solar installation company.
System size (kW): 4
System price: $60,000
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Encor Solar (Out of Business) reply
01/09/2024
We find the information on this review an inaccurate representation of events.
The cancellation notice is included in all of our contracts. For this customer, they received a copy of their contract at the point of signing, and the day after signed through a member of our customer service team.
The customer did not voice their concern to cancel until Encor Solar had approved permits and interconnection and we reached out to schedule the installation of the panels. Within 24 hours of the customer first vocalizing their request to cancel, on a communication attempt started by Encor Solar to schedule their installation, the customer had been provided a third copy of their cancellation notice within their contract and their project had been canceled out in our system.
The customer signed a contract, which explicitly states the terms of cancellation, and again signed the cancellation agreement where the terms are listed.
The customer has communicated to Encor Solar many times since the invoice was sent and has shared proof that the contract was indeed shared with the customer, and that the cancellation notice is on page 12 of said contract.
Even if our contracts could be verbally canceled, the request would have still come at the same time and incurred the same cancellation fees.