Review for Encor Solar (Out of Business)

Office location: 343 E Six Forks Rd, Raleigh NC, 27609

02/05/2024
JohnD Sneads Ferry, NC

My family is hurt because of this scam

It has been a nightmare working with this company. After being threatened with a $5000 cancellation fee by one of their sales reps (Doug I think), I was coerced into getting the panels installed in October. The panels were not turned on till November but we had already made a payment to the loan company. After talking on the phone to one of their reps we were told that we would get a refund for that payment. Come January we still had not received anything so I contacted Encor again to see what the status of the refund was. Got a nice gentlemen on the line who was supposed to get the refund processed and then didn't hear anything again until I tried contacting them for Form 5695 on Feb 5. Now they have apparently gone out of business. My electric bill has not gone down as they had promised and now I can't even get a technician out here to make sure the panels are working correctly. The main contact at that company was Natalia Castillo nc@encorsolar.com and support@encorsolar.com. I do not have the sales reps name for sure (I think Doug) but I still have his phone number and the text messages that we exchanged. I want to know if there is anyway to get a complete or partial refund for this whole debacle. I will take getting them to remove the panels from my roof to get a refund if necessary. Or is there any legal recourse that can be taken? I have more e-mails and texts but unfortunately did not record any conversations. I will happily withdraw this complaint if I can get some answers to my questions and at least the refunded payment.