EcoSmart Home Services

Whole process took well over a year. Then received final payment and the job was never completed or followed up with. I asked owner to call to discuss the poor customer service for not following up and was left hanging. All cared about was getting paid then once was couldn't even call to follow up with customer nor return any phone call. The owner should have followed through made sure everything was running and follow up with communication to a customer. He didnt even care. Im reporting to better business bureau and consumer protection agency im beyond upset how rude of the company not professional.

If I could give EcoSmart negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. EcoSmart could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael Pelton then called me to state that they would not install what they had agreed to and that Steve Pelton (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system. It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either. In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason. Simply horrendous on every level and I could not recommend a company less then EcoSmart.

EcoSmart installed our solar panels at the end of October, 2019. The installation was completed efficiently in a day and 1/2. The solar panels have been working fine – without a problem since installation. I am happy to recommend EcoSmart for supply and installation of solar panels. We chose EcoSmart because of their customer satisfaction record, and we have become another satisfied customer. EcoSmart was responsive to customer questions and concerns, and made us feel that they knew what they were doing.

Every person we interacted with at EcoSmart was a true professional. Zac, the sales guy, was super responsive. If he didn’t know the answer he said he would get back to us on X day, and sure enough he did. We had solar installed on our other home (different state) and we wanted to match that set-up. EcoSmart was able to do that for us. Wanda and Kim in the office were good about coordinating with us for payment and setting up all appointments - recognizing we had to travel 2 hours to meet them at the house. We had other firms that said they would come on a particular day, one of us would take time off, and then no one would show. EcoSmart even called us on Saturday to confirm they would be there on Monday to do the install. We were worried because of the weather. Monday morning comes. The electrical team shows up at 8 am ready and eager to get to work. Again - they treated our home like it was theirs. Respectful of the pets - making sure doors were always closed. Talked through how they were going to do the install and why. Then the roofers show up. Again - great crew. At the end of the job at least 3 different guys walked all around the yard to make sure no job debris was left behind. Best part - they finished at 12:45. Recognizing we would have to take another day off from work to return to meet the inspector, they called the inspector and got him out to approve the job that day. The entire install was done and signed off on by the inspector by 2 pm. We were stunned at how easy and seamless the actual install process was. Super happy with the whole process!

I was approached by a bigger solar company (they were door to door) at first when I first started considering solar. I liked the idea of solar, but the company's reviews online seemed hit or miss. I found Ecosmart after some searching. Although they didn't have a lot of reviews, all their reviews appeared stellar - so I took a chance. Another reason I went with them is that they are a small company that primarily services CT, so I knew that they would be able give me more attention throughout the whole process versus a bigger company. I am SO glad I went with Ecosmart. I knew I was going with them when a sales consultant (Zac) came over and went over the whole process. He was very transparent and very honest. He was very upfront with the entire process. He understood all my concerns with going with a bigger solar company too. What i liked was that he didn't try to pressure me into anything and he just showed me the facts (maybe because I was already interested in solar anyway). They are very friendly, and very easy to work with. Any questions I had during the permit process and installation process they were available to help. Wanda was delightful to work with as she was always able to answer all my questions during installation and financing period, as well as always kept me up to date. From what I concluded, solar panel prices are all generally similar no matter where you go, so it comes down to the customer service, and Ecosmart has GREAT service. Ecosmart gave me a lot of confidence in my decision in choosing them. Highly recommend!

This was a great company to work with. Very effeciant from start to end. Very clean and everyone from the salesmen to the girls in the office, and the men that installed the job were very nice and accommodating. I will recommend this company to anyone that is looking to have solar installed

EcoSmart answered all of our questions and we were very satisfied with our solar panel installation. The whole process went quickly and easily.

I'm the proud owner of a new solar array installed by Eco-Smart. From the quote to the site evaluation, installation and activation this company does a top notch job. The installers were very professional and timely. Steve Pelton, the company owner was on site to make sure everything was going well and to make sure I was happy with the progress. We're just about to see our first electric bill since the system's activation. Looking forward to seeing some savings and to learning more about the ins and outs of metering.

I really enjoyed working with the EcoSmart team. They were really focused on making sure the quoting and installation process were as friction-less as possible. Nice people, focused on customer service. System looks great and seems to work great... oh, and it was good value for money, as well. We went through the quote process with a number of firms and got the best feeling (and best deal) from EcoSmart.

I could not more highly recommend a solar company then Eco Smart Home Services! The entire process was handled personally and professionally from start to finish. Everything preformed from sales, to engineering, to installation was handled first class. I felt I was the only customer that mattered, believe me that doesn’t happen everyday! If you are considering a solar project please do yourself a favor and call Eco Smart Home Services. They are awesome

Eco Smart gave me the option to buy the system verses lease. Ben the salesman was very easy to work with and then the installation of system was done in one day. Workers were very good about keeping the wife's flowers from getting trampled. Electrical inspector found really nothing wrong with installation and was approved first time out for inspection. Interconnection to Eversource Grid was a couple days later. Now here is the best is when the July Eversource bill came in and it was under $10.00 dollars WOW and the Central Air was on and running.

They took care of everything for me. Were very efficient. Delivered a great product and it was hassle free. John Serra, the sales representative, was extremely responsive to any inquiries and was very knowledgeable. Steve Pelton, the owner, made sure that all was going well, and he was here for the final inspection. I highly recommend EcoSmart.

I converted to solar and picked EcoSmart because they gave me the ability to purchase instead of the infamous leasing potions all the others offer. The owners of EcoSmart are hands on throughout the entire process prior to and continue to be if any questions arise. I highly recommend this company to anyone looking for a very positive experience !

By far this company exceeds my expectations. Knowledgeable and courteous, prompt and professional!

The representatives were very knowledgeable and helpful. They were always there to help us learn about the different products. The installers did an amazing job, were very proficient, and also very respectful. The owner of the company was very pleasant, and down to earth. This is a wonderful company to deal with. I am impressed with the service, the support, and also the quality of the solar panels. Thank you so much EcoSmart.

I received many proposals from various vendors and what I liked about EcoSmart is that the sale representative has extensive knowledge of the Solar Industry and products. He is confident in the products and services EcoSmart provides. I was even offered service rebates I was not aware of. Once I decided to go with EcoSmart they were in constant contact with me through every step of the install and setup process. The office staff was on top of things and their install staff was professional, clean and pleasant. I am very pleased that I chose EcoSmart.

I did lots of research prior to deciding on which company I would use, my top contenders were RGS and Eco Smart. I chose Eco Smart because they have been in business for a long time now, the price was very competitive, and they took care of everything. I did not have to lift a finger other than to sign paperwork. I do have to say, there are lots of emails coming your way prior to the installation (lots of releases and such). However Eco Smart went above and beyond, they included a energy audit on the home in the price of the system (it was basically free), they did the paperwork for the Enerbank and Smart Loan, I did not have to do anything other than give them a call to set those up. RGS required the costumer to fetch their own loans, eco smart set that up for you. My agent Benjamin ahs been and still is there for me when I have questions and concerns, very prompt to reply back via text, email, or call. Benjamin customized my system to my liking. I have a black roof so wanted everything black including the racking system, he delivered. The panels are black on black and the racks are black as well (you cant even see the racks anyways). My system did get pushed back (installation date), was supposed to get the system installed by the end of December 2017, did not get it installed until early February. To their defense New England weather played a part. My system became finally online sometime mid March after having the electric company take their sweet time to come and inspect the work and install the new meter. I received my first electric bill post solar panels being live for March/April and I produced enough to cover the whole month!. Overall, I'm very pleased with Eco Smart. They will do all the work in a timely fashion, get the loan you qualify for (I had no upfront cost on a $20,000 system, just a monthly payment for 10 years), and the quality and professionalism they exhibit is incredible. Great company, happy to be locked in with them for the next 25 years!

I did lot's of online searching/reading reviews since this will be my electrical savings (+going green to help our planet) for 25+ years and I am very happy I picked EcoSmart, They stripped my old roof & installed a new roof, installed the solar panel's, a new breaker box, installed 2 outside Ground Rod's, Grounded my copper water pipes, & Insulated my basement rim joists. The wiring from 27 Panel's/3 arrays was run in the walls/attic out of site instead of seeing PVC pipes on the roof. Steve, Becky, and their Co-workers were very pleasant to work with and always communicated/looked out for my best interest throughout the project. I plan on having them give me a quote for my attic insulation next.

The idea of getting solar panels always appealed to me, but I really wasn’t sure if i should do it. I had a lot of questions that I just couldn’t easily find answers to by doing a google search. I got in touch with EcoSmart home Services to perform an energy audit and at the same time, I wanted to get some answers regarding solar panels to see if I should even consider it. I spoke to Stephen and he answered every one of my questions. He was very professional, easy to talk to, and he made me feel very comfortable about the whole process. We made the decision to have EcoSmart Home Services install our Solar Panels because they were very knowledgeable, professional, and they helped me overcome any doubts as to whether or not I should consider going solar. Despite the record cold temperatures, their team worked very hard to get the job done before the end of the year and the quality of their work is top notch. We are so happy with EcoSmart and the quality of their service and highly recommend them for any solar installation.

We are very happy with our solar purchase. John provided accurate details of the financial process. The electrical installation was neat and done professionally.

I waited a year for the review so I could share the total figures for the first year production. 2016 Electric bill $$4,303 (without panels) 2017 Electric bill $794 ($3,509 savings) enough savings to pay for the loan 2017 Loan payments $3,414 (10 year loan, fix rate) I couldn't be more satisfied with my decision to go solar. Ecosmart was extremely helpful in deciding which system to choose from. They came up with several ones so I could compare and choose the one that best fit my needs. They were busy toward the end of 2016 and to avoid being behind schedule, Stephen the owner came to work on my roof. All by himself, for two days during some colder November days. That shows how committed they are to finish the jobs on time. All the wires from the roof and attic to the garage were neatly hidden inside the walls, No conduit outside the house. They removed part of the siding and opened the wall to make sure the wires wouldn't be seen. The electrician even worked all day on a Sunday. I would most definitely recommend Ecosmart for a solar panel project.

What a fantastic company to work with. I had a few companies give me estimates and there's came in the lowest, but more importantly, John, who did the initial estimate, was clear and helpful in explaining all that was involved, what we could expect (and not expect), and what the whole process would look like. He responded immediately to all my questions, taking the time to explain anything that was confusing. Once the contract was signed, I worked with Wanda and Kim in the office, and they, too, were really helpful - they do just about everything for you. So, all the paper work the state and town needed, they took care of; they set us up with the loan companies, and submitted and filled out the paper work. All we had to do was read and sign. Installation was professional and quick - and the folks who did that were courteous and did good work. The electricians spent a lot of time working out how to best to connect the panels to the power, and made sure that I understood all the choices and why the made the decision they did (to go down the outside of the house) - but if I'd wanted something else, they would have done that too. An even better, after it was all turned on and running, they followed up with us and whenever I have had questions, they have been quick to answer.

EcoSmart Home Services was absolutely terrific. Completely professional, easy to work with, and good sports when dealing with the city. They were extremely knowledgeable and got us a great deal. We couldn’t be happier. Special thanks to Dave Fleming (electrician). I highly recommend them.

-Very professional and courteous installation -Quick and flexible process -Conscientious staff (with regards to cleanliness, very polite) -Very Knowledgeable, data-driven engineering -Office Staff is also very professional and stellar with the communications and payments -Tidy Installation (very clean with the electrical lines and boxes) -Wholeheartedly recommended!

My wife and I bought a home in Groton a year ago and found our savings being completely drained by our electric bill. Having electric heat and an electric water heater, we did not realize the money we would be spending every month during the winter. After countless reviews and speaking to various representatives, we decided to give EcoSmart a try. From our first meeting with John, we knew we made the right decision. John was beyond knowledgeable in guiding us through the solar process. I thought I had done my research, but John was able to open my eyes to new ways to finance such a drastic investment without breaking the bank. Additionally, upon his initial visit, John did not just give us information about how solar could help our heating issues, but also other changes we could make to increase our homes efficiency. Throughout the loan process John was always there to answer my questions or put my tensions at ease. Even after you move into the project phase, John was still there to answer any questions. When my Utility company was confusing me in the way in which they handled net metering, John personally called them to get clarity on the situation. Our great experience with customer service continued with EcoSmart's home office. Kim and Wanda were incredible in keeping me up to date and working with our local utility company to keep our project on track to be completed in the contractual time frame. They were always courteous and informative to make sure our investment was in the right hands. Any incentive paper work or scheduling conflicts were dealt with immediately without hesitation. The person I cannot speak more highly of is Mr. Stephen Pelton. He takes great pride in the aesthetics and function of the work his company performs. He came to our home personally on many occasions to make sure our project was being completed to his highest level of expectation. He also gave us great tips on how we could further make our home for efficient and economical. I felt as though he treated us like family. He cared for our project as if he was doing this for his own children. The system looks great, no wires or piping in view. The installers took great satisfaction in their work and on numerous instances had me step out just to see if I could find any wires in view. They cleaned up the yard great and treated my home with great respect. In addition to the aesthetics, the system works great as well. There's nothing better then opening the Enlighten App to see your panels production dwarf the electricity your house consumes. I would recommend EcoSmart to anyone trying to make their home more efficient and economical. So far, it's been a great experience we do not regret. They are worth every penny you spend.

We shopped around with several installers, both local and national, and found that EcoSmart came back to us with a very competitive price with an excellent warranty and high end panels with microinverters. They made us feel very comfortable with the product and warranty. The installation process was smooth, and took their time to do the job right. They even cleaned up our home throughly after the job was complete. We would definitely recommend them.

The only delay in the solar process came from me having to get all my paperwork done correctly with my rebates and EnerBank loans. John was super in walking me through all of my options during the estimating process. He answered question after question with patience and thoroughness. He and the team put together an option that fit our goals and budget. The install team was efficient and checked throughout that we were satisfied. No materials or messes left behind – and when i had to clean out the attic for some insulation installation they even took some of my junk away for me. The installation went incredibly fast, with the system up and running in two days as promised. To see our electric meter running backwards even on a cloudy day blows me away. To see it zooming backwards on a sunny day is even cooler. Very excited and satisfied.

We are very happy with the solar process through EcoSmart, they worked around our schedule and did everything in a timely manner, if we were not pleased with work done they fixed anything we asked them to. Would recommend them to anyone!

We are nearing a year with our Solar system. Installed by EcoSmart last April, we couldn’t be happier with its performance or EcoSmart’s work and attentive response to everything related. When solar is new to you, and when you are unsure what you are entering into, to find an installer who is knowledgeable and capable is key. Everyone at EcoSmart cares and is attentive to every aspect of the customer, the product, the installation and the use and management of the system. After one year, with anticipated production of ~80% of our electricity, we are at over 100% and increasing with the spring sun. The ability to monitor the system online, from Smartphone and computer anywhere, gives you a sense of it being a partner in your smart choice. We could not be happier with this choice. We are clean, spending less and soon will be free as well as efficient. And . . . we have lots of trees and are on the backside of a hill that blocks late day sun. We encourage more folks to take this path.

I did a lot of research and called three different companies and chose EcoSmart. I'm glad I did.The entire staff from the field crews to office personnel were outstanding. Courteous and clean. I feel they genuinely care how the project comes out and want to make sure you are completely satisfied before they leave! Highly recommended!

I did my due diligence and decided to speak with three highly rated solar panel installation contractors for information about their services. After listening to what each could do for me, I selected EcoSmart. Upon completion of the installation, I am thoroughly pleased with every aspect of the EcoSmart project and know I made the correct decision. From John Serra researching my situation and explaining what was involved and offering financial saving advice, to Kim and Wanda back at the office answering questions and coordinating necessary paperwork and schedules, to the installers working diligently in some very adverse weather conditions, I am pleased. But Stephen Pelton, co-owner of EcoSmart, is truly an anomaly to the construction industry. Steve's purpose for being in this business is to make the customer happy and pleased to have selected EcoSmart as the energy saving contractor and he "bends over backward" to do this. As an example, I was amazed with his insistence for neat looking work and that electric wiring not be visible, spending extra hours and dollars to conceal the wires. Steve continually offered ways to save energy and consequently money. I highly recommend interested parties to speak with and learn what this truly professional EcoSmart company has to offer.

Everything went as planned. Like that there's the app. so that you can see how much solar energy the panels are generating.

We started the process of finding a great solar installation company by determining the top three home-owner-rated Connecticut companies. We then interviewed and received quotes from all three. EcoSmart's sales consultant John Serra was much more informative than the other two companies and provided the lowest quote by several thousands of dollars! On installation day the company owner Steve Pelton showed up on our door step. As a design-builder, I was very impressed. He was here for the entire project as a worker bee - he installed the panels while the crew assisted. He was here helping the electrician. He really wanted us to be satisfied! The crew was excellent also. We could not be happier with the installation and their desire to please us!

I've wanted to add solar power to my house for quite a while and did my research. I knew all along that owning my panels was the way to go. Along the process of deciding on the project I knew I also needed to do a new roof, replace my windows and siding. I received estimate for all of these jobs from about 16 different contractors. What made me choose Ecosmart was their knowledge, professionalism and their commitment to make my home green by not only adding PV, but also by doing the energy audit and seeing the entire scope of what it would need to do to leverage the work they were doing with the PV job. Long story short, after all the contractors proposals, I went with Ecosmart for the entire project. The pricing was fair and far below what the others had proposed, but their detailed proposals showed me the quality of materials they would use. They have delivered on their promises, and I have been more than impressed on the quality of the workmanship and the company's owners, Steve and Becky to work with me every step of the way to make the project exceptional. Going solar is the best thing you can do for your bottom line energy costs, while making you feel that you are doing your part for our children's future by leading by example. BONUS, you save lots of $'s along the way. Ecosmart was one of the best choices I've made. Additionally all of the employees are excellent (Mikey!) and are very respectful of your home.

Steve, the owner, and all his team were always professional and very easy to work with designing and installing a solar pv system and hybrid hot water heater to fit my needs. The sales person fully explained the pv system and hybrid hot water heater pricing and rebates. The office staff kept me informed of the project status prior to installation and were very helpful answering all of my questions. The installation was expedited due to my schedule and installed on time. The pv system and hybrid hot water heater installations were done at the same time which minimized the time the installers were in our home. Steve was frequently onsite and made sure we were completely satisfied. Inspections by the local building inspector and Green Bank went smoothly. Steve contacted the electric utility when the net meter was not installed quickly and the meter was promptly installed.

I am so happy I choose EcoSmart! The owner, installers, sales team and office support are the best in the business. They answered every question and had the most competitive pricing. I spoke to 11 CT Solar Installers before choosing EcoSmart and I am soooo happy that I did! Using EcoSmart will be the best house decision that you have ever made. I would highly recommend them to everyone!

EcoSmart has been a true partner with the design and install of my solar project. The project was not without issues but they were there solving them very quickly. They definitely go above and beyond to meet the customers needs. I would definitely suggest to anyone looking for a reputable company for their solar project to give EcoSmart a call.

I could not be happier with EcoSmart! Every detail from the first day to the final day of installation was done promptly, professionally and all with a smile. I had 39 solar panels installed as well as an electric hot water heater that has made me save a lot of money. What seperates Ecosmart from the competitors is their knowledge, honestly and professionalism. Not to mention the price was great as well! I strongly recommend them for any energy savings needs!

I highly recommend EcoSmart Home Services for solar. They are more than just an installer, but a true partner. They were with me through the entire process, educating me on Solar, answering all my questions to fill in the gaps between what I read and what was reality, and then together we built an awesome system. I have been very happy with my final product and all services I have received from team at EcoSmart.