EcoSmart Home Services

Verified profile
Updated: 25 October 2019

Installing solar since 2006

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4.40 from 38 Reviews

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A score we give a solar company out of 100 based on 5 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.


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EcoSmart Home Services reviews

3 stars


2 stars



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Breakdown of consumer reviews

Sales Process


Price as quoted


On schedule


Installation quality


After sales support


Latest good review thumbs up

Joe B | Weston, Connecticut | 07/28/2020

EcoSmart was responsive to customer questions and concerns.

EcoSmart installed our solar panels at the end of October, 2019. The installation was completed efficiently in a day and 1/2. The solar panels have been working fine – without a problem since installation. I am happy to recommend EcoSmart for supply and installation of solar panels. We chose EcoSmart because of their customer satisfaction record, and we have become another satisfied customer. EcoSmart was responsive to customer questions and concerns, and made us feel that they knew what they were doing.

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Latest bad review thumbs down

Wes | Wilton, Connecticut | 11/03/2020


If I could give EcoSmart negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. EcoSmart could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael Pelton then called me to state that they would not install what they had agreed to and that Steve Pelton (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system. It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either. In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason. Simply horrendous on every level and I could not recommend a company less then EcoSmart.

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AniZ | Waterford, Connecticut | 10/25/2019

Outstanding service

Every person we interacted with at EcoSmart was a true professional. Zac, the sales guy, was super responsive. If he didn’t know the answer he said he would get back to us on X day, and sure enough he did. We had solar installed on our other home (different state) and we wanted to match that set-up. EcoSmart was able to do that for us. Wanda and Kim in the office were good about coordinating with us for payment and setting up all appointments - recognizing we had to travel 2 hours to meet them at the house. We had other firms that said they would come on a particular day, one of us would take time off, and then no one would show. EcoSmart even called us on Saturday to confirm they would be there on Monday to do the install. We were worried because of the weather. Monday morning comes. The electrical team shows up at 8 am ready and eager to get to work. Again - they treated our home like it was theirs. Respectful of the pets - making sure doors were always closed. Talked through how they were going to do the install and why. Then the roofers show up. Again - great crew. At the end of the job at least 3 different guys walked all around the yard to make sure no job debris was left behind. Best part - they finished at 12:45. Recognizing we would have to take another day off from work to return to meet the inspector, they called the inspector and got him out to approve the job that day. The entire install was done and signed off on by the inspector by 2 pm. We were stunned at how easy and seamless the actual install process was. Super happy with the whole process!

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Taka | Milford, Connecticut | 05/01/2019

Fantastic company!

I was approached by a bigger solar company (they were door to door) at first when I first started considering solar. I liked the idea of solar, but the company's reviews online seemed hit or miss. I found Ecosmart after some searching. Although they didn't have a lot of reviews, all their reviews appeared stellar - so I took a chance. Another reason I went with them is that they are a small company that primarily services CT, so I knew that they would be able give me more attention throughout the whole process versus a bigger company. I am SO glad I went with Ecosmart. I knew I was going with them when a sales consultant (Zac) came over and went over the whole process. He was very transparent and very honest. He was very upfront with the entire process. He understood all my concerns with going with a bigger solar company too. What i liked was that he didn't try to pressure me into anything and he just showed me the facts (maybe because I was already interested in solar anyway). They are very friendly, and very easy to work with. Any questions I had during the permit process and installation process they were available to help. Wanda was delightful to work with as she was always able to answer all my questions during installation and financing period, as well as always kept me up to date. From what I concluded, solar panel prices are all generally similar no matter where you go, so it comes down to the customer service, and Ecosmart has GREAT service. Ecosmart gave me a lot of confidence in my decision in choosing them. Highly recommend!

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Anne szost | Fairfield, Connecticut | 02/07/2019

Anne Szost

This was a great company to work with. Very effeciant from start to end. Very clean and everyone from the salesmen to the girls in the office, and the men that installed the job were very nice and accommodating. I will recommend this company to anyone that is looking to have solar installed

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Tim M. | Jewett City, Connecticut | 10/28/2018

Great Service

EcoSmart answered all of our questions and we were very satisfied with our solar panel installation. The whole process went quickly and easily.

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Davis PV Installation | Preston, Connecticut | 08/31/2018

Great experience!

I'm the proud owner of a new solar array installed by Eco-Smart. From the quote to the site evaluation, installation and activation this company does a top notch job. The installers were very professional and timely. Steve Pelton, the company owner was on site to make sure everything was going well and to make sure I was happy with the progress. We're just about to see our first electric bill since the system's activation. Looking forward to seeing some savings and to learning more about the ins and outs of metering.

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Matt K | Riverside, Connecticut | 08/05/2018

Simple, great service, and great value

I really enjoyed working with the EcoSmart team. They were really focused on making sure the quoting and installation process were as friction-less as possible. Nice people, focused on customer service. System looks great and seems to work great... oh, and it was good value for money, as well. We went through the quote process with a number of firms and got the best feeling (and best deal) from EcoSmart.

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Tom Sander | Madison, Connecticut | 07/30/2018

Awesome company!

I could not more highly recommend a solar company then Eco Smart Home Services! The entire process was handled personally and professionally from start to finish. Everything preformed from sales, to engineering, to installation was handled first class. I felt I was the only customer that mattered, believe me that doesn't happen everyday! If you are considering a solar project please do yourself a favor and call Eco Smart Home Services. They are awesome

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Rick M | Southington, Connecticut | 07/30/2018

Solar Electric Panels PV

Eco Smart gave me the option to buy the system verses lease. Ben the salesman was very easy to work with and then the installation of system was done in one day. Workers were very good about keeping the wife's flowers from getting trampled. Electrical inspector found really nothing wrong with installation and was approved first time out for inspection. Interconnection to Eversource Grid was a couple days later. Now here is the best is when the July Eversource bill came in and it was under $10.00 dollars WOW and the Central Air was on and running.

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Robert Hoppenstedt | Hamden, Connecticut | 06/10/2018

EcoSmart is great

They took care of everything for me. Were very efficient. Delivered a great product and it was hassle free. John Serra, the sales representative, was extremely responsive to any inquiries and was very knowledgeable. Steve Pelton, the owner, made sure that all was going well, and he was here for the final inspection. I highly recommend EcoSmart.

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Positively the Right choice | Coventry, Connecticut | 05/31/2018

Very professional and a great choice

I converted to solar and picked EcoSmart because they gave me the ability to purchase instead of the infamous leasing potions all the others offer. The owners of EcoSmart are hands on throughout the entire process prior to and continue to be if any questions arise. <br /><br />I highly recommend this company to anyone looking for a very positive experience !

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Solar panel cost calculator

Service types

Residential solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

Residential solar - Off-grid systems

EPC installation - Other solar sales companies

EPC installation - Hybrid solar systems

Tesla Powerwall sales and installations

LG Chem solar batteries

Roofing - Minor repairs

Roof replacement - Shingles

Roof replacement - Metal roofs

Slate roofing - Repairs and roof replacement

Enphase Storage

About EcoSmart Home Services

EcoSmart Home Services believes customers pay our salary.

We will do everything we can to earn and keep your business. Energy Efficiency upgrades are much cheaper than adding solar panels to a roof.

When you pay your Eversource or UI electric bill you are funding the energy conservation and solar programs in CT via the "Combined Public Benefit Charge" located on the back of your bill. When sizing a solar array it is wise to do things like change incandescent lighting to LED's, electric hot water heaters to heat pump hot water heaters and seal and insulate your home. Electric hot water heaters use about 4,800 kWh per year and a Heat Pump Hot Water Heater only uses 1,255 kWh. The new water heater would save 3,500 kWh of solar(valued at about $11,000)and if you could install it yourself, it would only cost $998 from Home Depot.

Once we reduce your consumption as much as we can, we will then come up with custom solar solution for your roof based on your reduced usage from the Energy Efficiency measures recommended.

We are authorized solar contractors as well as authorized contractors for both Eversource and United Illuminating in the Home Energy Solutions program and the Home Energy Solutions Income Eligible program. By utilizing the Energy Efficiency programs in CT first and sizing solar afterwards, your solar array might be much more attractive. Please give our office a call or email us for any information.

We'd be happy to do an energy audit of your home to identify ways to reduce your electric bill and explain all of the programs, financing and incentives available to you. You can actually fund solar with 0 down, pay nothing more than you already pay for electric and have no electric bill (except the minimum charge) after 10 years. We look forward to speaking with you.

Stephen Pelton CEO

Office locations


Connecticut - East Berlin

105A Clark Drive, East Berlin CT, 06023

Connecticut - Berlin

105A Clark Dr, Berlin CT, 06023


Better Business Bureau


HIC 0621058

Contact EcoSmart Home Services

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Head Office
105A Clark Drive, East Berlin CT, 06023