Bright Planet Solar

Don't Bother

Contracted the company 3 years ago to do an install (and boy do I wish I'd gone with SunRun). Their installer missed a key installation and solar interconnection date resulting in my system producing free electricity for our electric utility (PG&E) to then sell to its customers at market rate. The total amount I will pay for the system (which is financed) is about $110,000. The only benefit is I have a back up battery in case PG&E power goes out. Did I mention the system stopped working early this month and there is no help available/offered?

Damaged Roof, Misleading Information

Bright Planet Solar came to my home, they told me I was going to get a new roof prior to installing panels. I am away for work weeks at a time, they came while I was out and installed the panels without new roof. When I came home and asked why? They said that they determined I did not need a new roof. If you look at my roof it clearly needed to be replaced. I now have leaks in my home, they came and did a poor job of trying to fix the issue, I had to hired someone to fix what we could without removing the panels. Bright Planet now is saying that they are not coming back to fix anything as the roof was in bad condition prior. The misleading information is that they told me a price for the financing and how much it would go up and told me that because of the amount of energy the panels were going to consume, I would most likely not going to pay anything in my electric bill. I am paying for financing them plus $200-$300 monthly on my electric bill. I recommend that no one use Bright Planet Solar, I should've read the reviews prior and now I will be spending money on an attorney to try and get this resolved.

Money hungry company with 0 care about customers

This company is so bad it is not even funny. They do not care for customers. Managers in charge will do whatever it takes to make sure the job gets finished and passed thru no matter what the quality. Once that happens it will be impossible for you to get help if anything goes wrong.

Worst experience with any company. They are deceitful.

Agreed to have them manage the installation in early 2024 and the door-to-door salesmen promised the panels would produce enough energy to cover 108% of existing usage. I was still skeptical but I would be OK if they covered at least 80%. After 1 year of using these panels, they only cover 46% of usage. They first sent a crew to install the panels within 1 month of singing the agreement, but it would take them an additional 5 months to update the electrical as required by the town. Every time they would send a different set of electricians to work and every time they will not pass the city's or ComEds inspection. I probably called more than 30 times into their office to complain about the lack of planning and poor quality of work that was not only causing delays, but leaving drilled holes in my home. I had to inspect my self and point to them a hole they left unsealed hole on the roof. Nobody would take responsibility because there was no single manager managing the project and every time I called it was a different person. Towards the end I had to force their electricians to meet with ComEd and communicate with the city to make sure the next job they do meets code. Their electricians would blame the city for "changing requirements" and I would call the city and ComEd and they would blame the company for not reading the code at the beginning. Terrible company and acting like children. I began to think that they were fraudulent and purposely caused delays to get paid for more jobs. This is not a real company but an office that delegates work to other smaller crews to extract as much funds from homeowners in the solar race.

DESERVE ZERO STARS!

We felt so great about getting solar and this company completely ruined it for us. We had several panels not working and they took months to send someone out to fix them. We were told it was all set and then we learned the panels still were not working. We spoke to two different supervisors and they just told us what we wanted to hear and to absolutely NO action. It has been almost a year now and the supervisors will not respond back to us. ABSOLUTELY DISGUSTED WITH THIS COMPANY.

STAY AWAY FROM THIS COMPANY!!!

Took them 6 months to send someone out to repair 6 panels that were not working. I was told they were all working then when ai checked the app it showed that the 6 panels were STILL not working. Called and spoke to 2 different supervisors, Matt Gubler and Chad Melina. Both told me exactly what I wanted to hear. Both said the company would reimburse me for my payments for the months that the panels did not work. Both said they would get the 6 panels fixed. I NEVER received any reimbursement payments nor did anyone come out to repair the 6 panels. When I reached back out to Supervisor Matt, he said Upper Management is not willing to address this issue and that he has done all he can. Now almost a year later, nothing has been done. DO NOT DO BUSINESS WITH THIS COMPANY!!!

Homeowners Beware: Poorly Run Solar Compan

We began our solar project with Bright Planet Solar in February 2024, expecting a smooth process. Instead, it took nearly a year to complete. Plagued by constant delays and miscommunication. After installation in June, we were told inspections would follow quickly, but weeks passed without updates. We had to chase down responses constantly, often being ignored for long stretches. In August, their technicians caused a power outage affecting our pool systems, then told us to hire our own electrician to fix it - despite it being their error and admitting they they did not know how to fix it themselves after two seperate visits. Multiple site visits were required because Bright Planet failed to correctly configure the backup system, even assigning unnecessary loads like pool lights instead of essentials like our refrigerator and a/c. Meanwhile, holes were left in our roof after the panel install and the crew's trash on our roof — unaddressed for months. We sent dozens of emails - many of them cc’d with project managers and company leadership — asking for scheduling updates, status checks, and answers. Often, we were met with no response, or vague promises that “someone would reach out.” Even after city inspection passed in October, we were stuck in limbo with no updates on when the system would actually be operational. The experience was defined by poor communication, careless mistakes, and a complete lack of ownership or urgency. We had to escalate internally just to get answers. What should have been an exciting investment turned into a nearly year-long headache. We’re sharing this to warn other homeowners: Bright Planet Solar is not equipped to manage your solar project responsibly or professionally. They will take little to no responsibility to your frustrations. The entire process lacked coordination, transparency, and accountability. Bright Planet Solar is not equipped to manage your solar project with care, professionalism, or basic follow-through.

UNDER PREFORMS EVERY MONTH

I CURENTLY HAD 18 PANELS AND THEY JUST ADDED 5 SO NOW I HAVE 23. I HAVE ANOTHER SYSTEM WITH 13 PANELS AND IT STILL OUTPRODUCES BPS BY 2 KWH PER DAY I CAN ONLY CONCLUDE THAT BPS HAS A BELOW STANDARD PANEL SYSTEM I EVEN OFFERED TO PURCHASE MORE PANELS BUT THAY REFUSED TO SELL ME ANY. IF YOUR LOOKING FOR A SOLAR CO STAY AWAY FROM THEM THAY ARE A TERRIBLE CO.

Not a good company to deal with please don't use them

system goes down your fault they don't care everything is your fault you have to fight to get stuff fixed and you have to pay to get truck rolled out 275.00 Had problems with installation didn't do what I asked best thing to do is use another company too much bull and can not be trusted disgusted with the whole process

Worst service ever!!

I don’t recommend this company so ever. My solar panels have been installed since October. It’s already June and my system it’s still not running. Eversource has not installed the production meter due to missing documentation from the solar company. When I called the solar company they keep giving me the same excuse that they can’t get hold of the inspector. I have been going back and forward with them and still not have my system activated yet. It’s our first time with solar and already having a bad experience. I bet that once our system get running they are not even going to give us a discount on our monthly payment for all this months we can be generating credit for the winter.

Avoid

I got ripped off by this company. Almost 16 months with no working panels. Avoid like the plague.

Worst decision i ever had made!

On February i had made the decision to go solar panel,they recommended me a seller associate her name is Tiffany Santiago she had made so many promises i will save money on my electricity,even told me i was going to be stuck forever with her if i needed anything she will be here I will have her support!! Absolutely everything is a lie ,first i was a little worried because my roof is old Tiffany told me when they come and do the inspection they would let me know if it pass,they came on a day my roof was full of snow and they said it pass and i reached her and ask how was possible it pass if has snow and they couldn’t see nothing with the snow,they came the second time and yes everything is good,still with doubt on my head about the roof,on the inspection they need to make sure when the place the solar battery was not going to be any interference for my solar can charge never did they place them where my next door neighbor have his tree of course they don’t charge appropriately because of the tree and i been paying the solar and on top of that my electricity as well I been struggling with them because they were supposed to remove does tree before they placed the solar and until this day am going back and forth with them and sending them proof and l permission from my next door neighbor ,they said they were going to help now i need to wait until may for them to check the production for the whole year let see what happens,they place the solar after that i had leaks on my atic call them they came they supposedly addressed the problem,waited it took for ever for them to get everything straight for them to turn on ,still have more leak and worst on my atic they came to fix and the guy who came did a big hole on my attic i call and still waiting for the to see what is going to happen!am very disappointed and upset because is nothing what i had expected!!and been trying to get in touch with the seller rep and haven’t heard from her at all !!

None of what has been agreed upon has taken place

WE had Solar Panels installed in July. We were told that our panels would be activated in 6-8 weeks. It has been 3 months and the panels are still not operating. I have called twice a week since mid October and have been told multiple times that the hold up was the City submitting permits or our previous energy provider dragging their feet submitting paperwork to the city. In both cases I was told repeatedly that the issue would be sent up to higher management or the appropriate Bright Planet Solar department to be taken care of. I have spoken with our previous energy provider (several times) as well as the city. Both of those agencies insisted that the proper permits have been signed off, closed and submitted. Yet BPS insists that neither of those things have happened. The customer service people have been courteous and professional but the company itself has yet to follow through with any of what has been promised. The timing of when we had our panels installed was not accidental and factored into our budget planning. We are extremely disappointed with BPS and by extension Sun Run.

Worst Experience - 6 month nightmare and still no solar system

I met with two sales Reps that were very anxious to put together a solar plan. I received a quote and signed a contract with a $500 deposit for a place holder to put me in their schedule for installation. When that date came and passed, nothing happened. Finally, a conversation with the sales rep only to tell me, "I had called and cancelled the order." I NEVER did that. This is a very suspicious! With a conference call to SunRun, the Order was reinstated and I was told I would be getting a new schedule. Waited and waited for a contact. I called the sales rep numerous times with voice mail full and not accepting messages. I text daily asking for a schedule, no replies. Finally two months later he called and asked for a new SCE Billing. I provided it and still no installation schedule. I called SunRun directly only to find out that they had tabled my order because of no activity and that the contract was never activated. Again, very suspicious activity and still unresolved. NEVER use thisi company......

My worst nightmare

These folk scammed me from the very first time I should have turn them down the first time but didn't follow my gut feeling first they promised to cut the tree around my house and that was the selling point Because I was in the process of doing it myself..but I had 2 big trees that I thought would be expensive to cut down and they promised to do it as part of the offer they start installing the panels before cutting the trees then the agent told me it was a miss communication next the told me the fed would and the state would subsidies and all I would pay is $10,000 out of pocket..end up they link me with a loan for $44,000 and say the panel would pay for itself but to date the total amount of power I get paid for is $12,000 my electric bill remains. The same because I supply power to the Grid andthey pay me for the power I send to them the money I received then go back to pay the loan And as I get paid every quarter I most often have to pay out of pocket as the payment I received is not enough to cover the monthly loan payments and I am getting no benefit from the solar panel Bright Planet is the only one who benefit because they get paid by the bank in full , I understand the bank no longer work with them. Also they damaged my roof and told me I have to get a new roof. So I am taking them to court and contacting the AG about them about deceptive business practicess and the damaged to my roof

Run away - we regret everything about working with Bright Planet

We signed our contract in October 2022 and the panels were installed in November 2022; it's now mid-July 2023 and they are still not functional. BPS dropped the ball many times, lost our project, and now are turning around to say "more than nine months is standard." Their customer service is terrible, their CEO is condescending and patronizing, they renege on their word, and their only response is "too bad for you, you can't get out of this contract, no matter how little work we do." They're unprofessional, they're liars, and they'll sign you up and then do nothing unless you beg and plead, and even then they won't do anything. We completely regret having signed with BPS and hope that you'll stay away from them.

Horrendous and likely fraud

The company, after a few missteps, installed the panels. From Day 1 the results were terrible. They were producing 50% consistently each day. The graphs for both production and consumption looked identical regardless of weather, activity, whether I was home or not. The graphs also showed that generally from around 9pm and 5am I was using no electricity. Now stop and ponder that. None of that makes any sense. I asked BPS to look into it and they told me (twice) that everything was working fine and that I could purchase additional panels. Their own people looked at the data that was clearly inaccurate and rather take any step to address it, instead lied and attempted to bleed more money from me. You can actually google the exact scenario I am describing and find that it means they installed a piece backwards. But BPS has so far refused to admit they improperly installed the system.

Wish I cab give you 0 stars

Panels were installed July 9th 2022 and today April 24 2023 they are still not working. He had to call  every week and they disconnected all the calls. We called the utility company and they are telling us everything is ready and done on their end. I can't even imagine paying 50k to this company and after almost a year we don’t have anything done and we had to pay every month. In my entire life I never had any experience like this. After I submitted my first complaint a few weeks ago I had a call from someone in the company.... After a few weeks nothing was done and we are still in the same place as we did almost a year ago. 

Horriable

Whatever you do DO NOT work with Bright Solar. I can't say this enought. They installed solar pannels on my house back in Septemeber we are still not up and running. it has been one mistake after another. I would NEVER work with them again! Today was suposed to be my inspection, one that they emailed me to tell me was today. Not even checking if it worked out for me or not...than aftter I moved everything they did not show up and did not call. When I called to speak to speak to a supervisor no one is around. Horriable comapny to work with.

Stay away from bright planet solar

I signed my contract with bright planet solar To go solar on august 8th 2022 and my sales rep promised me that they will have my system running in less than 90 days . a month later they came on September 9th to do the installation which it only took a day. Since then i never heard anything from them until November 15th that i got an email from goodleap that my first 1st loan payment will be due on November 19th. Thats when I go worried and decided to call them to see why im starting making payments without having the the system turned back on. When I reached out to them and told them about my situation, and when is my system will be turned back on. All they kept telling is that they are waiting to get the work order number from national Grid first then after that to schedule the city inspection . I waited another month and called them more then 20x times Until today im still waiting. The customer services is BAD They really hang up on your face . today is February 8th 2023 im on to my 4th loan payment and nothing has been done regarding my situation. Please do research about this company before you go Solar with them.

Everything moves great until installation

Installed on August 2, 2022, as of today February 2, 2023, system STILL not turned on. You MUST stay on top of them to get the system turned on because they don’t follow-up or do anything without being pushed.

Don't believe a word they say

0 stars............................. they put it on our roof in February and this is almost September and still not turned one excuse after another If I could put no stares I would

NEED YOUR NAMES TO START A CLASS LAW SUIT.

Hello BPS Clients. Right now I am confronting a lot of problems with Bright Planet Solar. Since January 2022 they came and installed their solar panels, many inspections, people coming in and go but NOT a single call from BPS customer service or e-mail to let us know what's going on or scheduled appointments, today 07/20/2022 last inspection and didn't pass, like always I didn't know about this inspection appointment. Lender is requesting payment for the loan for something that to the eyes of the City or Edison is not completed and corrections need to be done, by that work is illegal. I need from all of you who are dissatisfied with their service, your name, address, and phone number for the Class Law Suit Attorney. My E-mail: [REDACTED} Thank you.

Better hope nothing happens after they are installed!!

Installation and set up went great, maybe a few hiccups, but nothing crazy.......that was until there was actually something wrong with the system. All of a sudden our system wasn't sowing up on the app and stopped producing energy. Called for help got pushed to another company they work with, called that company and told to call Bright Planet back. Called Bright Planet back, then was told we had to call a third company. Oh, and yes, told to go back to calling Bright Planet, called them back, they walk us through resetting the entire system. We follow the directions to a T with them on the phone. Three weeks later still not fixed, finally got a tech to come out, and he, which by the way was the first intelligent person we dealt with, tells us the told how to reset the system incorrectly and it has been turned off for the entire 3 weeks..... it's spring/summer people, that when you make the most money. Tech gives us direction to ask for certain form from them then he will comeback to upgrade our system as he does it every day, call them and they refuse to give us the form saying its not them that fixes it..... huh! My advice do NOT use this company as they do not know what they are ding and just pass you on to the next company so they do not have to spend money fixing the problems. You are completely on your own and they have all your money! Do NOT give them your money like we did!

Living in California with panels since 12/2/21

They kept missing the inspectors and now they owe a fee. Today 6/3/22 there is still no answer and no follow-up. Have not paid the fee as of yet. I would give them a zero star if it was available.