Bright Planet Solar

Better hope nothing happens after they are installed!!

Installation and set up went great, maybe a few hiccups, but nothing crazy.......that was until there was actually something wrong with the system. All of a sudden our system wasn't sowing up on the app and stopped producing energy. Called for help got pushed to another company they work with, called that company and told to call Bright Planet back. Called Bright Planet back, then was told we had to call a third company. Oh, and yes, told to go back to calling Bright Planet, called them back, they walk us through resetting the entire system. We follow the directions to a T with them on the phone. Three weeks later still not fixed, finally got a tech to come out, and he, which by the way was the first intelligent person we dealt with, tells us the told how to reset the system incorrectly and it has been turned off for the entire 3 weeks..... it's spring/summer people, that when you make the most money. Tech gives us direction to ask for certain form from them then he will comeback to upgrade our system as he does it every day, call them and they refuse to give us the form saying its not them that fixes it..... huh! My advice do NOT use this company as they do not know what they are ding and just pass you on to the next company so they do not have to spend money fixing the problems. You are completely on your own and they have all your money! Do NOT give them your money like we did!

Living in California with panels since 12/2/21

They kept missing the inspectors and now they owe a fee. Today 6/3/22 there is still no answer and no follow-up. Have not paid the fee as of yet. I would give them a zero star if it was available.

Horrible customer care! DONT GET SOLAR FROM THEM

I've got solar installation from https://www.brightplanetsolar.com/. They've charged us the full amount and installed solar. However, they are not reliable about the inspection at all: 1. They scheduled the 1st inspection and cancelled it without informing 2. Another inspection was scheduled by them without any notice! The inspection guy called me when he reached home (and I was not home)! This time the inspection failed 3. The inspection was rescheduled for the third time and this time the company forgot to print the plate (describing connection details). So the inspection was cancelled I've been paying the bills all this time, along with the solar price.

Avoid this company like the plague.

Completely different panel layout on our roof, which is far less efficient. The panels and inverter installed were also not the ones specified on install agreement. We were promised that our electric bill would be $7 each month and our solar loan payment would be $163.80 each month. Electric bills are far greater than $7. We are paying our electric bill which is upwards of $250 during the winter AND the solar loan which will soon go up to $223 each month (for 25 years).

Great company

Salesman was very knowledgeable. Our installation process was seamless and the crew was respectful l. We’d recommend this company to anyone.

Great Company to work with

Ive now had 2 different systems installed by this company and have had a great experience both times. They are fast, clean and do a great job explaining everything. I will continue to refer my friends and family to this company.

Surprise Unilateral cancellation

I signed contract during October 2021 in Puerto Rico. We agreed to install panels and equipment the week after Thanksgiving. Then they cancelled the contract without giving any reason (good or bad). For the Boricuas, take care doing business with this entity and Sun Run

They deceived costumer with lies.

I just got my solar panels installed from Bright Solar Planet, a couple of months ago. Last week we had a lot of rain, while l was checking the attic I noticed a small leak near to where the solar panels were mounted. Bright Planet Solar originally cleared the installation after the final inspection, since they saw the roof and shingles were fit for the new installation but it seems like during the installation there was a crack in the sheathing with either people walking on the roof or some hole close to the pipe that was drilled for the mounting pucks. I called Bright Planet Solar costumer service to schedule an appointment to fix the leak and the air conditioning united that stop working because of the water it got. Bright Planet Solar Never solve the problem, neither paid for the damage in the roof and on the air conditioning. Be aware of this company they are dishonest and un-responsables.

When are we going to be able to use our solar?

We signed our contract on April 16th, 2021. It is now September 6th. Every time we call for a status update they tell us they cannot do anything for 2-4 weeks. We have paid 2 months of bills to our utility (SDG&E) along with the first 2 payments for these solar panels that aren't connected. That's a total of $1200! I thought solar was supposed to save me money not cost us more?

No Stars needed

Horrible! We have have panels on our house for 3 months and yet they are doing NOTHING. We call, we email and all we get is silence. AVOID this company or file a law suit which is what we are doing.

Terrible company with unprofessional sales team

Avoid at all cost! I thought they were a better company based on what the sales person said, but in the end, they did not fulfill their end of the bargain. This company is the worst company I have had to deal with regarding any home renovation project. Just the absolute worst with no resolution in sight. If I could, I would never go with this company ever and I will make sure to tell anyone to avoid this company.

Unclear process, taking longer than expected.

I want to share with you my experience to prevent others been the victim of this company. Four months ago, a representative of this company came to our house after reviewing our bill utility; They consider we may qualify for solar panels. They sent a drome to analyze our home and the possibility of going solar. We sign a contract with this company three months ago and a loan of $ 50K with the lender company they provide. A team came to do the installation, and they stop due to the weather conditions. They came to finalize the process two weeks later, after four phone calls asking to speed the process. after three months, the loan company sends the bill to pay. We are still in the process, still waiting for the last review, and put the system on to finally start saving money (at this point, I don't know if this will happen and when). This month I begin my loan payment, and my PSEG bill still ongoing as well; I don't know how long this will be, but I want to warn everyone who is trying to go solar never to use Right Panel Solar; they use the lender contract as an excuse of their horrible service. I will have to pay more than $550 for June and July, and I'm still waiting for the final step in the process that I don't know how long it will take. Bright Planet Solar the worst company ever; scam, please don't use this company be safe.

Rapidez, servicio y excelente trabajo.

Los escog a ellos por la trasparencia en la informaciin y la calidad de sus sevicios Translation: I chose them for the transparency of the information and the quality of their services

CUSTOMER SERVICE- PAYING FOR A SERVICE THAT IS NOT FUNCTIONING

Front end of sales was absolutely wonderful. Everything we were told by our sales rep was done on a timely manner. We have a huge system on our home, so we figured it make take a little longer. After getting the survey done, the install was scheduled and work was to start in November. The first day, the crew came out and worked on setting up the electric. We have an old Victorian house. No panels were put on. Two days after, another crew showed to put only 7 panels on out of the 32 we had. The rest of the panels were laid against the back of my home. After 4 days. We called to see when they were coming back out, to be told, nothing was scheduled. We waited almost a week for yet another crew to come out, to do the inside electric work as well as a couple of panels. After 4 different crews, several weeks the panels were installed. Fast forward to middle of December when the electrical inspection was scheduled. We failed for several things within the electrical system BPS put in place. The inspector would need to come back out after another set of electricians came out to fix what was needed. The inspection was the scheduled for January, where our town never showed up. When calling my Borough I was told that nothing was scheduled. Now after 3 balls dropped by BPS, we passed inspection. All the while in Janaury our loan payments were scheduled to be paid. BPS, refunded us the two months, however refuse to refund March payment. We are still looking for another month or so to actually be turned on. If you go with this company, be prepared for the backend of your install ot absolutely suck! Little to no communication and they allow their customers to be left out to dry. I was told today when asking for the third refund, that we are paying a loan toward our system, but in the end, we are paying for services that are incomplete and have been for 5 months!! Update: 3/24, 5 months and changes, PSEG showed to switch the meter. ACCOUNT MANAGAMENT, still will not refund my payment for March, even though it's NOT been turned on. Be aware that if you pay for a service, you won't get it turned on.

Find Another Solar Company

Bright Planet is awful! Panels were installed quickly, but they dragged their feet on getting the inspections done so the panels weren't turned on for almost 4 months, although I was still paying the loan. The inspection failed the first time because their person did not bring the proper paperwork to the inspector. The did not connect me to auto reporting for SRECT for months and since they have, nothing has been reported to the SRECT company. They keep pointing fingers at each other - their customer service people are clueless. Unfortunately, I'm stuck with them but be warned: solar energy is awesome but you need to find a solar company with a good reputation. Bright Planet is not that company. look elsewhere.

Awesome Company

I loved the speed and communication throughout the whole process. Research a bunch and this was the best overall!

Absolutely horrible

After our contract was signed, they magically produced 2 other contracts of lesser production stats. They left a mess when installed and the rep didn’t show up for install so the conduit and boxes were placed in the wrong area and the critter guards were never put on. We didn’t even know the guards weren’t put on until almost 5 months later when their service tech came out because our system is under producing. He was the one who told us they were never put in. And our system is under producing by almost 50%! Their fix, to have us purchase more panels, at our expense of course, and take down our 350 year old oak tree, once again at our expense. Even though we only signed a contract for 96% offset- meaning our panels should be producing 96% of our energy!!! Not 40%! And talk to someone??? They give you the run around. No one does anything and everyone will call you back! Of course no one does. They don’t respond to BBB and NJ Clean energy has to harass them to get them to answer! Horrible!!!

Solar System Still Not Turned on

I am quite disappointed and frustrated with Bright Planet at this point. My solar system was installed on my house back in mid September of this year. The system was inspected in middle of October. The inspection failed on one discrepancy which was paperwork that needed to be sent to the township from Bright Planet. After a few calls and emails by the end of October the system installation was approved and passed by the township. This is where the frustration sets in. Since November 7th I have been calling Bright Planet Customer service to see when my system will be turned on. I kept getting different answers from customer service saying BP is awaiting final approval PTO from the power company. Waiting patiently and trying to be understanding I gave it some time. On November 24 I reached out to the power company and was informed that they are awaiting on documentation from Bright Planet for the PTO. I then called Bright planet and then they said things were delayed and that they were waiting on the certificate of approval from the township for the inspection. I called the township and they said they faxed over a copy of the certificate of approval to Bright Planet on November 2. OK so then I asked them to send me a copy and I forwarded it to the power company and they confirmed they just received it. They also informed me that they are still awaiting for two other documents from Bright Planet and then they will be able to approve the PTO. The power company then emailed Bright Planet along with myself to ask for the documentation. I also then called Bright Planet back Again and informed them of this an they said they will email the documentation now. This all occurred on November 24. Yesterday December 1 I called the power company again to follow up. They informed me that they still did not receive the required documentation. They along with me sent another email to Bight Planet requesting the documentation. I also called Bright Planet again and they assured me that this will be taken care of today. Again no responses from the emails sent to Bright Planet. This morning December 2 I called the power company again as a follow up and to no surprise Bright Planet still has not sent over the required documentation. Another email has been sent again with no response. This is quite ridiculous on how Bright Planet treats their customers. Currently I have a solar system installed that I am making payments on that is still not turned on all because Bright Planet cannot get their act together to get the required paperwork to the power company. I will update this review pending on outcome of Bright Planets response to my ongoing issue. At this time I do not recommend this company.

Very disappointed!

Our system has been offline for almost 2 weeks now. When we first contacted them, they said they were aware of it but had too many customers to take care of and that they would open a ticket for us. We have contacted them several times, and finally got a response that someone would call us in the next 24 hours. That didn’t happen. We contacted them again and were told someone would call us the next day. Nope! So now it’s 2 weeks, no solar! The worst service we’ve ever experienced from any company. They probably don’t even look at their reviews.

DO NOT USE BRIGHT PLANET SOLAR!!

DO NOT HIRE BRIGHT PLANET!!! They basically stole $1500 from me and won't return my emails or calls. On the day of the concrete pour for the footings for my solar array, the cement truck driver they hired was completely incompetent and after doing a horrible 20-point turn (which my 16 yr old daughter could have done with ease), ended up driving over and crushing a new decorative concrete walkway we had installed less than 3 months earlier. Now I understand that things happen. The team leader acknowledged what had happened, and that they would make it right. Fine. So we got the sidewalk repaired (at my cost) and then I submitted the invoice to Bright Planet for reimbursement. Several promises later and now at least 3 phone calls and messages left, and I have been completely ignored. This has gone on for six months now. I've had it. Until I get reimbursed they will keep getting phone calls and my One-Star Review stands. Why can't companies understand that the benefits of GOOD CUSTOMER SERVICE will outweigh ANY money they could save by being crooked. I've already had several people ask me who did my solar. My response has been to hire ANYONE but Bright Planet Solar. And having an extra $1500 in my pocket right now would honestly make a big difference for me, as I was essentially unemployed during the Pandemic.

Lying salespeople

Contracted with Sun Run. They sub contractor to Bright Planet Solar. I've been lied to by my project coordinator and when called on those lies, Carlos refuses to return my calls. Tried some loser in their Utah office named Kyle. Nothing but a typical run around. Makes up one lie and a week later makes up another. Refuses to connect me with a supervisor. This is still ongoing but has been the worse experience with a contractor ever. They frankly suck at their job

Turn and Run, Don't Walk, Run away from Bright Planet Solar

Where to start. First, Bright Planet Solar does business with independent sales organizations that run around and make promises that neither they, nor Bright Planet Solar intend to keep. Once you've paid and need Bright Planet Solar to deliver on promises made to you they say, "Oh, that's not how it works. I'm sorry you were told that. Unfortunately, those promises were made by another company and we don't stand by them." This allows Bright Planet Solar to benefit from shady sales practices while trying to avoid being bound by the actions of their partner. Specifically, in my case, the salesman tells me that Bright Planet Solar monitors your system 24/7 and that if the system fails to function or fails to function to the level promised they, Bright Planet Solar, will proactively come to the rescue. The system I purchased (28 panels) was producing zero power within just a few months after installation. I stumbled across this fact, not Bright Planet Solar. When I called to ask why they informed me they make no effort to check on my system and rely on me to inform them when it isn't working. Okay, let's pick up the story there. I call and they "investigate remotely"...sure enough the system is in total failure and producing zero electricity. They tell me the inverter has failed. I say, okay when can you replace the inverter? They acknowledge having inverters on hand, but refuse to make the repair until paperwork passes between them and the manufacturer of the inverter. I call, day after day, asking when they will come make the repair and get the system running. They refuse to commit saying we don't care about your outage, we only care about our paperwork, and until the paperwork is processed you can look forward to having a system in total failure. Here is the rub, once you write your check for the system, Bright Planet Solar has made all the money they are going to make from you. Having to live up to their contractual promises, warranties, etc. now makes you, the customer a liability (somebody they owe an obligation to, but from who they can't make any money), and that puts you in last position when it comes to customer service. As a customer, your recourse is to sue, or write reviews to warn other potential customers so they can avoid doing business with this organization. I expect I'll end up doing both and wouldn't be surprised to find many others do as well. In the meantime, I'm $28,000 poorer and have 28 solar panels on my roof providing zero electricity, and I'm back to buying electricity from the power company to boot.

Customer

I just had an install and the sales guy explained process in detail. Great customer service. They were professional and involved with permits and inspections. Someone kept me informed of next steps. I would recommend them or use them again in the future.

Fraud

Bright Solar Panel (working with consulting firm, which sold me: solarconsultinginc.com) promised me that I will receive certain level of energy. Instead, I'm receiving way LESS than the promised (official written promise). I have contacted them multiple times and they are promising to do something but doing NOTHING. At this stage, I believe I am being *duped* and put it simply, this is the case of fraud. I need to figure out my options (advise would be appreciated). My two cents: stay AWAY from both of them (Bright Solar Panel and solarconsultinginc.com)

absolutely miserable experience

DO NOT HIRE THESE GUYS!!!! Oh the salesman does a great job at selling you but after that it is a literal fight with them to get anything finished. The blame goes to the power company, they don't answer phone calls, no one is in the office, should be a simple program but with these guys watch out!!!!!