Blue Raven Solar

I had a tech come out to replace a motherboard on a WORKING system on Monday, 12/15. No part of my system has been working since. I was just told by Work Orders that they cannot get anyone out to my property until the new year, AND they can't even schedule it as of now. As such, I went from a WORKING system to a 100% broken system, and I have no recourse at all for minimally the next 2 weeks. They won't even schedule me. No wait! Worse than broken. When there is a grid blip, I now need to do a manual process to reconnect my house to the grid when utility power comes back! There should be accountability and responsibility taken by Blue Raven, as they were the ones that BROKE my WORKING system. I'm just getting excuses right now. My current state of my system is: - NO working panels - NO working controller - NO working batteries - I need to do a MANUAL reset of the entire system if my power goes out because of the error state it is in.

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I wasn't necessarily considering switching to solar but my system installation was just completed last week. The door to door salesman was the first to spark my interest. I rarely schedule anything like this but he was informative, friendly, and professional. I set up the consultation and meet my sales rep Greg Rodee. From the start he seemed like a trusted friend. Going solar is a big expense, but he showed me the benefits of solar. Without pressuring me, he helped me weigh my options and calm my fears. Greg continued to be amazingly helpful from beginning to end. He kept me informed during the process. When I had questions or concerns, he was just a text or call away. He always responded right away. If he didn't know the answer, he found out and explained information clearly. I continue to contact him as I get with the system. My son also installed solar on his house. He already had a preliminary plan from a different company. After talking with Greg he switched companies. His installation was just completed. Greg is so valuable. I don't think I would have chosen solar without him. Thanks Greg!

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The sales person at Blue Raven was very responsive and helpful, but the back office people were very pushy and tried to cut corners with my HOA on approvals and start work without the necessary contract approvals. My sales person had to insert himself into the process, as the HOA was becoming angry. Installation went reasonably well, with only a little rework, and then a 6 week delay getting the system energized with our local power company. The system was sold with a 25 year warranty subject to minor annualized degradation of production. However, the labor warranty was only 2 years. The salesman made a big deal presenting the value of individual micro inverters as a dramatic improvement over legacy system designs. With the micro inverters, a failure only impacts production from a single panel. Sounds great! However, after 2 years and 5 months, one of the panels stopped producing power. The only way to get a Blue Raven person to look at it was to pay for a service visit. They discovered that one Enphase IQ8+ micro inverter had failed and would cover the part under warranty. The technician was only here for 15 minutes, but the site visit is a flat $369. Eventually, the replacement part was shipped to our home and I received another invoice for $449. Apparently, this is what they will charge me to swap-out the micro inverter which itself was under warranty. The billed labor rates are dramatically higher than labor content from the installation which was ~15% of the system cost. So much more expensive, that should I need to replace all of these micro inverters over the useful life of the system, the labor cost alone would be 60% of the original full system purchase with installation amounting to about 4X the labor cost for the original installation! Blue Raven do not allow you to replace the micro inverter yourself stating that you couldn't reconfigure the controller and doing your own work would "void the total system warranty". I am unclear if this last statement is in-fact legal in the US due to the Magnuson-Moss Warranty Act. If not, then the Blue Raven office personnel are making false claims and a BBB complaint should be lodged. The "labor" cost of replacing the micro inverter exceeds the electrical power cost for the total power production capacity the part and panel provides over 23 years! This was certainly not something discussed at the time of purchase. I recommend getting a quoted service labor rate sheet and labor guaranty at the time of order or you should think long and hard before buying a system. I'll also add that the part failed over 3 months ago and I still do not have the part replaced. Are there credits due when the failure was caused by a faulty part under warranty? All work to be performed has to be "pre-paid" before they will even put you on the schedule. At a minimum ask for evidence or research failure rates and get quotes for service fees to include in your break-even analysis.

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Blue Raven made the entire process completely painless. Greg was great to work with, and they handled all of the permitting and other requirements on my behalf.

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Greg was the sales rep who worked with us here in SE Wisconsin. He provided us with information about solar energy which we knew very little about. He was not pushy about making a sale and was very patient with us in deciding whether or not to go solar. He explained the process of purchasing, permits, installation, inspection, and working with WE Energies to connect with the grid. We are very satisfied with Greg's performance as our sales rep. He has gone above and beyond what is expected of a sales representative. We started this venture mid September. We just had our panels and electrical system installed yesterday - Oct. 21.

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Blue Raven in general has been a pleasure to work with, especially my representative Greg Rodee. I met with Greg on short noticed and he was able to confidently explain the process as well as the benefits of going solar. Throughout the entire process of pulling permits and signing documents he’s responded to my questions in a timely and professional manner. I can’t recommend him and this company enough.

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Greg from Blue Raven Solar was excellent to work with from start to finish. He took the time to clearly explain each step of the process, kept us informed throughout, and made sure everything went smoothly from the initial consultation to installation. His professionalism, communication, and follow-through really stood out. We couldn’t have asked for a better experience—highly recommend working with Greg!

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Greg approached our conversations with confidence and facts. He was patient with my indecisiveness and my many questions. He answered all my questions in a timely manner and even though there were delays with the project, Greg was investigated the reasons and communicated updates to my satisfaction. My experience with Blue Raven was excellent because of Greg’s communication, knowledge, problem solving and professionalism.

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Sean Boyles is fantastic. Walking me through every step of the process. Installation was smooth. Everything has gone great. I most highly recommend blue Raven and Sean.

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The overall experience was quite good on the Blue Raven teams part. Greg was non-pressuring during the initial consult and maintained good communication throughout the whole process. The physical panel install took less than a day to complete, and the installation team was thorough on cleanup. The only real downside was on the part of permits and the power company taking so long for a turnaround on paperwork.

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