Sadsolarowner | Richmond, California | 10/21/2025
Terrible communication a year after install
I chose Better Earth through the Energy Sage website. I usually choose the second quote of three which Better Earth was. We had red flags during the install and permit process but they fixed them. However a year later, we have to change our roof which they said looked “good.” Roofing companies suggest they did a shotty install that doesn’t protect the roof. They refused to come on site to look at the current condition, just denied any issues. Now they want me to pay in full for a project they haven’t done yet. I would never hand over thousands of dollars to a company before they start anything.
Ryan Stanbury | Los Angeles, California | 08/28/2025
Worst Company Ever
Worst company I have every dealt with in my life. Signed a contract in mid January of 2025 and they still have not passed inspection. The job was supposed to be done on April 27th, 2025. Nobody at the company is reachable, nobody at the company is competent. They stole my own personal conduit, broke my terracotta roof tiles, and have failed inspection a FIVE TIMES all for the same code violation. This company is so incompetent, they cannot even use a measuring tape properly to measure 36 inches. I would love to hear their response on this platform. I have reached out to their general customer service, spoken to my Project Manager "Ransom", an escalations manager named "Maggie" and "Laura" and their Head of Escalations Martin Murray. None of these people have provided any solution. My recommendation to all people considering this company is to find someone else. This company is unresponsive, incompetent, unethical, and does not take any action to remedy their mistakes. I will update this if something changes.
Ms. O'Brien | Coolidge, Arizona | 08/25/2025
Solar out...Better Earth not helping
I urge you not get a solar power system from Better Earth!!! I have had my solar panels for a couple of years, but now they are not working....in August...in Arizona...in the middle of excessive heat warnings. And I have been waiting for over 20 days for someone to come out and even look at the system. My electricity bill continues to rise, and Better Earth just replies "someone should contact you in 2 weeks", but it has been 20 days. I have lost all confidence in this company and have no idea when they will fix the system. There are many companies to choose from.....DO NOT CHOOSE BETTER EARTH.
Kayla Sheehy | Zephyrhills, Florida | 07/27/2025
Great experience
Our experience has been great so far. Our rep Jacob S. was very nice, kind and informative. Jacob kept us updated every step of the way and followed up to see how our experience has been. Definitely would recommend.
Whit Miller | Laguna Beach, California | 07/11/2025
Severe Roof Damage + Complete Lack of Accountability
Better Earth Solar caused repeated roof leaks and visible structural warping after installing panels on my home. It took over 10 service visits to stop a leak—and now that the roof is visibly bowing, they’ve refused to explain or take any accountability. Their team stopped responding entirely after I asked for supporting documentation. Even the CEO ignored my escalation. Their communication is chaotic, their customer service is nonexistent, and their installation caused real, lasting damage. I’ve hired a structural expert and am pursuing legal action. Avoid this company at all costs.
Not Happy | Cornville, Arizona | 07/01/2025
They’re lame at being proactive when a problem arise.
I wouldn’t recommend this company to anyone. They are so slow to take care of problems and don’t even care to say anything when the system isn’t producing until you realize and say something. They aren’t running a professional business, very lazy and inefficient. Every year at least once the system broke down, not even 4 years old. Lame.
Nathan | Valley Springs, California | 05/14/2025
Jacob Safier was extremely helpful and knowledgeable. I was informed of exactly what was going to happen and how long the process would take. The field crew finished install a day early and did a fantastic job.
Jeffrey D | Clermont, Florida | 01/25/2025
Clear and Concise
Better Earth took their time to cover all the details of the solar panels and how the system would best benefit us. They used thermal detection software to show us how many panels, location and arrangement that would optimize production for our total average electric usage. Its been 5 months since the system was activated and has met or exceeded the kilowatt production promised in the sales presentation. I would recommend using Better Earth for your solar project.
Nithi | Brandon, Florida | 12/04/2024
Worst financial decision to choose this company.
1. Hire a lawyer to review your contract it would cost 250 dollars but it would worth every penny. 2. Ask the company to take outthe,Arbitration cluse. No solar company needs that. 3. Read contract fully. 4. Ask for itemized contact, like cost of the panel, batteries if you install. If you didn't ask they will just give you the total amount of loan. Trust me you will need it when you take them to court. 5. Ask to include legal fees. Some times you can end up winning the case and still you might end up paying for attorney fees. 6. Remember it's a big company with lot of lawyers where as you are,regular Joe with 9to5 job who basically cannot afford lawyers fees. 7. Ask for 3 different company for price comparison . One final thing make sure the amount you are paying for the solar company not more than your monthly electrical bill. If you still going with this company GOOD LUCK. You will need it in a year or so after installation.