Better Earth

WORST COMPANY EVER!

Horrible customer service, Phone calls and emails are ignored, It took 8 months to install panels, They've owed us a refund since December 2025 and still have not received the check 6 months later.

Service

Installers came in early and started to work right away. They were very friendly and helpful. Answered my questions. Finished fast and cleaned the space.

Appalling Company

Destroyed our roof. Our roof was re-roofed in 2017. Solar panels installed in 2019. Since 2019 we have had leak, after leak, after leak. Their installs did a terrible job at installing the panels, but they did a superb job at damaging our roof. We have just been quoted $20,000 to fix their mistakes. Thanks! We are seeking legal action to try and recover some of the costs we have incurred because of Better Earth. Look elsewhere. Anywhere is better than these charlatans.

The worst company!

I have spent two months trying to get someone to help with an invertor problem. Can’t get a tech appt. On hold for 10-30 minutes. Press for call back, this time I’ve waited a week. Better Earth controls panels and invertor after electric company did the install. Do Not hire this company.

WORST SOLAR COMANY EVER!

I wish I could give them a minus star! Worse customer service I've ever dealt with. Impossible to get someone to call back. Nothing but problems. 8 months to complete installation! ANY other solar company would be a better option than Better Earth!

Instalación paneles solares

Excelente trabajo

UNTRUSTWORTHY COMPANY — NEGLIGENT + UNACCOUNTABLE

If you care about your home, do not use Better Earth Solar. They installed solar on our roof in 2022. Within months, our roof began leaking directly from the solar installation area. What followed has been over three years of water damage, mold, failed repairs, and complete refusal to take responsibility. Better Earth attempted multiple “repairs,” each of which either failed or made the damage worse. After one of their failed fixes, we discovered black mold inside our home, forcing us to file an insurance claim and live displaced from multiple rooms for months with our young children. We hired an independent licensed roofer who confirmed: • Improper solar installation • Cracked and displaced roof tiles • Poor workmanship directly caused by Better Earth Despite written proof, Better Earth refused to replace or properly repair the roof, claiming it was “no longer leaking.” It started leaking again in the exact same location on January 1, 2026, saturating insulation, drywall, and carpet. At that point, the damage was undeniable. Since then, we have called daily and received no response. This company will: • Damage your roof • Leave you with mold and major repairs • Refuse accountability • Stop responding when the problem resurfaces There are many solar companies that install systems without putting your home at risk. Better Earth is not one of them. Getting solar through them turned into a far larger, more expensive project than if we had never gone solar at all. Stay away if you don’t want to risk your home.

On time & budget professional job

Bad

Better Earth solar has been a nightmare to deal with since the contract was signed. They put a roof on my house before doing the installation of the solar system. The roof was never finished and was very bad workmanship. They replaced the beam in the garage and nothing is connected properly and appears to be unstable. They put roofing tiles over all of the vents so the attic is virtually unvented and the electric vents were never wired and made to work. The job took considerably longer than it was supposed to. After installing the system it has never worked properly and when trying to contact them and the monitoring company to resolve the issue I was given the runaround. I have called several different times and the issue is still not resolved. It appears to me that after they get your money they don’t care and want nothing to do with you. In my experience I would suggest not using Better Earth for anything.

Terrible communication a year after install

I chose Better Earth through the Energy Sage website. I usually choose the second quote of three which Better Earth was. We had red flags during the install and permit process but they fixed them. However a year later, we have to change our roof which they said looked “good.” Roofing companies suggest they did a shotty install that doesn’t protect the roof. They refused to come on site to look at the current condition, just denied any issues. Now they want me to pay in full for a project they haven’t done yet. I would never hand over thousands of dollars to a company before they start anything.

Worst Company Ever

Worst company I have every dealt with in my life. Signed a contract in mid January of 2025 and they still have not passed inspection. The job was supposed to be done on April 27th, 2025. Nobody at the company is reachable, nobody at the company is competent. They stole my own personal conduit, broke my terracotta roof tiles, and have failed inspection a FIVE TIMES all for the same code violation. This company is so incompetent, they cannot even use a measuring tape properly to measure 36 inches. I would love to hear their response on this platform. I have reached out to their general customer service, spoken to my Project Manager "Ransom", an escalations manager named "Maggie" and "Laura" and their Head of Escalations Martin Murray. None of these people have provided any solution. My recommendation to all people considering this company is to find someone else. This company is unresponsive, incompetent, unethical, and does not take any action to remedy their mistakes. I will update this if something changes.

Solar out...Better Earth not helping

I urge you not get a solar power system from Better Earth!!! I have had my solar panels for a couple of years, but now they are not working....in August...in Arizona...in the middle of excessive heat warnings. And I have been waiting for over 20 days for someone to come out and even look at the system. My electricity bill continues to rise, and Better Earth just replies "someone should contact you in 2 weeks", but it has been 20 days. I have lost all confidence in this company and have no idea when they will fix the system. There are many companies to choose from.....DO NOT CHOOSE BETTER EARTH.

Great experience

Our experience has been great so far. Our rep Jacob S. was very nice, kind and informative. Jacob kept us updated every step of the way and followed up to see how our experience has been. Definitely would recommend.

Severe Roof Damage + Complete Lack of Accountability

Better Earth Solar caused repeated roof leaks and visible structural warping after installing panels on my home. It took over 10 service visits to stop a leak—and now that the roof is visibly bowing, they’ve refused to explain or take any accountability. Their team stopped responding entirely after I asked for supporting documentation. Even the CEO ignored my escalation. Their communication is chaotic, their customer service is nonexistent, and their installation caused real, lasting damage. I’ve hired a structural expert and am pursuing legal action. Avoid this company at all costs.

They’re lame at being proactive when a problem arise.

I wouldn’t recommend this company to anyone. They are so slow to take care of problems and don’t even care to say anything when the system isn’t producing until you realize and say something. They aren’t running a professional business, very lazy and inefficient. Every year at least once the system broke down, not even 4 years old. Lame.

Quality service. Great work

Jacob Safier was extremely helpful and knowledgeable. I was informed of exactly what was going to happen and how long the process would take. The field crew finished install a day early and did a fantastic job.

Clear and Concise

Better Earth took their time to cover all the details of the solar panels and how the system would best benefit us. They used thermal detection software to show us how many panels, location and arrangement that would optimize production for our total average electric usage. Its been 5 months since the system was activated and has met or exceeded the kilowatt production promised in the sales presentation. I would recommend using Better Earth for your solar project.

Worst financial decision to choose this company.

1. Hire a lawyer to review your contract it would cost 250 dollars but it would worth every penny. 2. Ask the company to take outthe,Arbitration cluse. No solar company needs that. 3. Read contract fully. 4. Ask for itemized contact, like cost of the panel, batteries if you install. If you didn't ask they will just give you the total amount of loan. Trust me you will need it when you take them to court. 5. Ask to include legal fees. Some times you can end up winning the case and still you might end up paying for attorney fees. 6. Remember it's a big company with lot of lawyers where as you are,regular Joe with 9to5 job who basically cannot afford lawyers fees. 7. Ask for 3 different company for price comparison . One final thing make sure the amount you are paying for the solar company not more than your monthly electrical bill. If you still going with this company GOOD LUCK. You will need it in a year or so after installation.

RUN!

First it took just short of a year from contract to be installed. No feedback from sales or project manager for the delays. Then after install our oven started smoking, went out to shut off the breaker but couldn't find it. After removing the panel cover I find that they moved the oven breaker to install their breaker, but never removed the knockouts fron the panel cover, jamming the breaker. They disconnected the ground wire from the gas main pipe, didn't reinstall. they mistakenly punched numerous holes in our roof and caulked them with silver caulking (brown/green roof. Crushed an attic vent. At the first rain we had 2 leaks which they at least sent someone to fix (as opposed to the other issues). The area they worked in looks like they held a dance, composition roof is destroyed. Wasn't my cheapest bid, but they promised all kinds of "service".... Must have a different defininition than me.

Terrible company poor performance always in vacation

Delays and excuses they are fast to charge but don’t complete the work to get the system installed

Amazing experience

Underpromise and over delivered. Doug and team did a great job

scammed

Boy was I sold on lies. Thought I would no longer have an electric bill: false. Thought solar panels would add value to my home: false. They said the large oak tree in my backyard that hangs above my roof wouldn't interfere with the production: false. Less than two years after installation I had a roof leak from shoddy brackets, and while they were responsive to come out and fix it, they have been impossible to reach since i've been asking for them to uphold the warranty and reimburse me for all of my damages/expenses. They just keep sending me around this "customer service" circle where each person i talk to refers me to someone else and says they will "pass along this information". Totally unacceptable customer service for nobody to give me any answers. They have me feeling completely scammed and regretting ever getting solar in the first place. They don't care about me as a customer at all. They only care about someone until the sale and installation is complete. Looking into selling my house and all I am hearing is that solar panels add ZERO value to homes and people get scared away because home insurance companies won't cover the roofs anymore. I've been advised I have to pay off the loan in order to sell the house and just cut my losses and be done with them. Getting sold on solar by Better Earth was the worst mistake of my life!

Increased PG&E Bills

My first complaint is with Salesman Cooper Murphy. He told me that he would be available to answer any questions. After 3 voicemail calls and 2 emails without any response I gave up. He didn't give me a copy of the contract that I signed. He didn't tell me that the $136.29 payments for the Solar System would increase to $200.40 in November IF I hadn't paid anything towards the principal. I am 88 years old and I was always under the impression that the monthly payment would be applied to the Principal and Interest. NO, these $136.29 payments were ONLY Interest payments, so since none of the $136.29 was applied towards the principal payment, I was being penalized for not making principal payments and therefore my new payments would be $200.40. I was told that IF I could make a principal payment of $8000+ before a certain date my payments would return to $136.29. I live on a fixed retirement + Social Security Income, so how in the hell am I supposed to come up with $8000+ in order to lower my payments back down to $136.29? IF there was some way I could have my Solar System removed I would jump at the chance, because I am Very Unhappy with this whole Solar experience. My PG&E bills before installing Solar Panels was averaging $250 per month. NOW with Solar Panels installed PG&E is averaging $300 per month PLUS the Solar $200.40 installment payment I went from paying $250 per month for electricity to over $500 per month total for electricity. Saving with Solar is a bunch of BS!

Better Earth was so professional, and the work experience was phenomenal