Review for Better Earth

Office location: 16720 Marquardt Ave, Cerritos CA, 90703

08/28/2025
Ryan Stanbury Los Angeles, CA

Worst Company Ever

Worst company I have every dealt with in my life. Signed a contract in mid January of 2025 and they still have not passed inspection. The job was supposed to be done on April 27th, 2025. Nobody at the company is reachable, nobody at the company is competent. They stole my own personal conduit, broke my terracotta roof tiles, and have failed inspection a FIVE TIMES all for the same code violation. This company is so incompetent, they cannot even use a measuring tape properly to measure 36 inches. I would love to hear their response on this platform. I have reached out to their general customer service, spoken to my Project Manager "Ransom", an escalations manager named "Maggie" and "Laura" and their Head of Escalations Martin Murray. None of these people have provided any solution. My recommendation to all people considering this company is to find someone else. This company is unresponsive, incompetent, unethical, and does not take any action to remedy their mistakes. I will update this if something changes.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 38.4

System price: $29,631

Year installed: 2025

Price include the Federal Tax Credit or incentives: Yes