Papasan | Yucca Valley, California | 05/10/2022
SERVICE ISSUES / SYSTEM OFF LINE
Our solar panels have been installed April 2021, May 2022 we are in customer service hell. Barnes has no working phone number, no representative that will contact you, return calls, the number never goes to VM, it's dead. We were just this day notified that Barnes is now La Solar Group, if they went out of business or just sold out to La Solar Group is anyones guess. Again we point out that ZERO, yes that's ZERO information was passed onto the customer. Who is servicing the system you purchased from Barnes, after a lot of internet searching and other BS, we found them. The Solar Edge App is useless, the system has been offline for 5 months without us the consumer knowing this, yeah read that again, 5 MONTHS OFF LINE. Ok, next up is a lawyer, BBB to file a complaint, and more time and money out of our pockets. This ain't over!
Joseph B | Ladera Ranch, California | 08/31/2020
Solaria Excellence!
After shopping for a solar system for four months, I finally settled on Solaria panels for my home. I did some research & located a local installer. But their quote didn't make sense and I decided not to use them. I wrote to Solaria corporate office and indicated I really liked their panels but needed to locate a honest reputable company in my area. They provided three recommendations (none were the company I had already engaged) & one was Barnes Solar. I spoke to Mike at Barnes and I knew I had a winner. Truth be told, I am a tough consumer and I do my homework. I don't like the "used car salesmen" approach used by so many solar companies. Mike was none of it. Anyhow, I received an acceptable quote & did the deal. Barnes did everything they said they would do. Signed a contract on June 11. My association provided the green light on July 8. Barnes scheduled installation on July 15-16. The county inspection completed on July 16. PTO was granted by SDG&E on July 20. Doesn't get much better. I highly recommend Barnes Solar & you will see why the have a perfect 5 star reputation.
Ladera Ranch | Ladera Ranch, California | 03/19/2020
Extremely happy with Barnes Solar
I waited to write this review because I wanted to have enough time with the system to write a fair review. We have now been installed about 9 months and we are extremely happy with our choice to go with Barnes Solar. They were professional, responsive and fair. Initially, we were leaning toward another vendor, but after talking to neighbors we researched Barnes and decided to go with them. It was a great decision. Throughout the process, our project manager worked hand-in-hand with us. Even several months after installation, when I contacted him for copies of paperwork, he immediately replied and provided the materials. I would highly recommend Barnes Solar.
Bob | Long Beach, California | 09/14/2019
A Great Choice
We contacted a few Solar installers, gave them a spreadsheet of the last few years of our electrical consumption by month and had them over to give us their thoughts and cost proposal. Prices were close, but Jake from Barnes was especially clear, patient and even offered to take a quick look at the roof. Jake's pricing was good and he came prepared with 2 proposals, 1 based on our recent use including a new EV and 1 that would be enough for a future 2nd electric car. We agreed to move forward with Barnes, including a new 125A subpanel. The Barnes crew was friendly and clean. Jake was very interactive with e-mail and a couple phone calls. The only negative was the time it took for our city to issue the permit, and as a city employee I know that was true. Bottom line - We had a great experience and recommend Barnes (and Jake) without reservation.
Trish Scott | Auburn, New York | 07/19/2019
No ones perfect?! I beg to differ!
Ever hear the oft-used phrase, " No one's perfect"? Well, count that as a myth now. Following much research, and several bids, ( AND one scorching summer/fall with electric bills soaring into the $500's even with thermostat at 80), we settled with the company who not only used aerial google photos, but "old school style", actually put a guy on the roof to check the way the sun hit the roof in consideration of our giant shade trees; human sundial fashion; Ricky reset the " typical" position to an array that would bring the best benefit specific for our site. Ricky also advised not over buying panels and his calculations have proven near exact. (This guy's good!) We had a bit extra produced energy, received a small check from Edison, so easily added a Tesla. Still covered. Yep, Barnes Solar sent the best, most professional squad to install the new system, electric panel, as well as the most recent addition, a Tesla charger much thanks to Jose who set that up, with exceptional skill, cleanup and professionalism. Jake, was great to work with, in keeping us on the schedule. This company IS perfect! You can take THAT to the bank.... unless you haven't gotten your solar from Barnes Solar that is!”
Cari Stone | Ladera Ranch, California | 07/17/2019
Extreemely Pleased with Barnes Solar Experience
After 9 months of exploring solar options with larger, nationwide solar companies with terrible customer service, non-transparent pricing, and a complete lack or urgency, we found Barnes through a neighborhood referral. I am so lucky we did. The entire process start to finish took one month, everyone we interacted with at the company was honest, the pricing was fair, and the installation crew was courteous and quick
Haresh P | RSM, CA | 04/03/2019
Five star- very happy
I had 3 quotes (Tesla, Sunpower and Barnes Solar). Finally, I selected local company Barnes solar due to their response time, transparency, 25yr warranty on equipment+ service , quote and guarantee to finish work on given quote (if extra , they will pay as my budget is fixed) . Their Service and my experience from start to end was great. I worked with Jack at Barnes Solar. They took care my HOA, city ,SCE form and approvals OR in other word, they took care everything. Workmanship of crew and electrical personnel was better than I expected. Very friendly , professional and honest in communication. They made suggestions from experience for all equipment location/ plan and where to run electric pipes which I changed a bit and approved. Due to my electric panel didn’t had enough space for wiring, they added one more medium size electrical panel (took 5-6hr to install + equipment cost) (which was not planned or was not included in quote), They installed it at no cost due to prior agreement. I will definitely recommend them to all my friends and family.
Kamron | 03/22/2019
Easy to work with
This was one of the best encounters with residential contractors that I have experienced. Mike was super courteous and timely and follow up was professional. Installation went smooth and my electrical bills are almost nothing. Great service, great product, and great people.
SLLM | 03/22/2019
Laguna Niguel Install
Great Service, Pricing, and Install. Did a great job with everything. Would recommend Mike and Ricky without question. Actually recommended to friends already and they signed contracts already.
Happy in ladera | Ladera Ranch , CA | 08/05/2018
Ladera Ranch install
Jake was a great . The company is full of engineers first and not sales guys. That's what I loved they just tell you everything and answer all your questions. Perfect sizing. We have been up for a year and we had a 25 dollar balance for the year.
