Baker Electric Home Energy

Tyzell Gaines was friendly and professional. My appointment window was from 10am to 2pm and he showed up at 10am. Installation was quick, and he took his time with setting up my new thermostat, which I really appreciated. Great Customer service from Baker!

Chris and Mike from Baker Electric came today to wash and clean our solar panels. Baker Electric installed our solar system so I am glad they were also the ones to clean them. Chris and Mike did an amazing job as evidenced by the before and after photos. The panels were quite dusty from the lack of rain here. Chris pointed out bird issues of nesting but he was able to solve the issue by a thorough cleaning and installing barriers at an additional cost. They cleaned up after they finished too. They used purified water so there are no streaks or residue on the panels. Solar retention should be improved too. Great job Chris and Mike and thank you Baker for adding this important service. I now have peace of mind that our panels are clean and working optimally! Chris also provided a report on their work with photos. Will have them back in 6-12 months!

Once again, Baker Home Energy has exceeded my expectations. When our air conditioner was not cooling properly, Tyzell Gaines was dispatched to our home, and his professionalism, work ethic, and communication skills were outstanding. Tyzell took the time to clearly explain the repairs that were needed and walked us through the next steps to ensure our system would be operating properly. This is not the first time he has serviced our heating and cooling systems, and every experience has been exceptional. His knowledge, attention to detail, and commitment to customer service consistently make him a pleasure to work with. We truly appreciate the confidence and peace of mind he provides. Thank you, Tyzell, for your excellent service!

Tyzell was professional and competent in his HVAC work and his recommendations. He gave me his best judgment based on his experience and knowledge. He check the attic air handler and the outside compressor unit for cleanliness and proper electrical readings. He cleaned the outside unit of collected leaves. I'm impressed with Tyzell's attention to detail. Many thanks. Ken

Star 5 | A1 | True Professionals "It's not how you start, it's how you finish." And Baker Home Energy absolutely finished strong. From my initial call to being connected with a home energy consultant, the team at Baker Home Energy was helpful, responsive, and professional. The process was smooth right from the beginning. Once I connected with my consultant, Cameron, things truly became spectacular. I had multiple questions and requested several different quotes to explore my options, and Cameron handled everything with patience, clarity, and speed. Every question was answered thoroughly, and each quote was provided promptly without hesitation. Although I didn't move forward with signing a contract due to timing on my end, the experience left a strong impression. When the time is right, I fully intend to work with Baker Home Energy because I know they'll be ready to do business. -C.S.H II

Don't stand behind products they recommend and install

Would like to amend my initial review of the installation. My Enphase system failed after only 3 years 5 months and while Enphase sent new system under warranty, Baker insists on charging for install - after less than 4 years for the system. Yes, their contract says 2 years labor but you would think they would help when Enphase admits their system failed. I politely offered to "split the cost" of the install believing that was fair to me and good business for them. They wouldn't cooperate in any way, shape or form. Very disappointed.

Too Busy to pay attention to their paying customers

We did our research, received several bids for solar, and went with Baker even though they were slightly more expensive because they came across knowledgeable and professional. We signed our contract on December 16 of 2022. (When writing this it is almost July 2023 and we still do not have an active system). It took over two months for SDGE to approve the project and only when I called in April did they actually take the first set of installing our new electrical panel- April 11 (which they did a great job with). Then the waiting.... after a month I called our salesman to ask what was happening and magically they scheduled to do our roofing upgrades and install our panels for the end of May (clearly they forgot about us). The panels were dusty and smudged when installed and they did not wipe them down... the did tell me the rain will clean them off. So hopefully next January in San Diego we will get rain. We were told they would do the inspection in a couple days, then get it turned on once SDGE approved. Then the waiting... four weeks later I called and asked why we haven't gotten our inspection and magically it happened that week. (Clearly they forgot about us again). SDGE approved our solar within a day of the inspection and then..... nothing. I called to tell them we were approved and they reached out to say they can come turn on our panels in 3-5 weeks. The problem is they have no system to track their customers. They say the "Baker way" is respect, honesty, and doing right by their customers. They might be honest, but they have not respected us or have done right by us. We are on our second payment for solar so they have their money and no incentive to "do right by their customer". I want to like this company but for some reason we are not a priority for them. If you use this company for solar you must be diligent and advocate for yourself or you will be lost.

Baker asking for $1200 to turn on PV monitoring

Bought a home that had a Sunpower system installed by Baker Electric. The owner had subsequently had a Tesla Powerwall system installed and disconncted the PV Monitoring solution. Baker rep Miguel quoted me $1200 to have a person come back and hook the monitoring back up

Excellent company & service

I give Baker Electric 5 stars and would give them more if I could! They are a first class outfit. In business for almost 80 years and I can see why! I chose them partly because of that and partly because I was so impressed by their salesman Wamidh Shamoun. He was knowledgeable, honest, not pushy and helpful from the first call thru the entire installation process. He took the time to check and explain my pool pump and how it functioned. I increased the number of panels (my choice) and signed the paperwork. All virtually. I was given a ‘portal’ to track my progress, a payment schedule etc. I was quoted up to 3 months for install and completion because of possible delays with permitting and inspections – which they have no control over. Wendy Wilkes was my project lead and very responsive throughout the entire project. I signed the contract on June 7th by June 10 my site inspection (first step) was completed. Then the plans were drawn up and sent for my approval. Next, the permit application. Once it was approved the installation date was set. It would have been July 1, but I was out of town so it had to be July 14. Sergio was my contact for that step and I was provided with a date confirmation and details explaining each step of the install. The install team (Jose, Fernando, Kiance and Luis) were on time, worked every minute they were at my house and cleaned up as if no one had even been here. They arrived with their own trailer that contained all the equipment and even had a portable toilet delivered so once I met with Jose, who explained everything step, I never had contact with anyone again until the project was done – all in one day! I have little to no attic, so the entire installation was outside – no one had to come into my house! The next step was for the City inspection. It was estimated to take up to 2 weeks and took place long before the 2 week estimate. The City inspection was completed on Friday afternoon and by Monday morning SDG&E contacted me saying “that your City/County inspection has been received and is being processed by San Diego Gas & Electric's Net Energy Metering Department. The next step is for SDG&E to inspect your Solar system. We will conduct your inspection within the next two weeks.” By 3:08 pm Monday (that same day) I received this notice from SDG&E “Congratulations on going solar! You've been approved for "Permission to Operate" (PTO) and your Net Energy Metering billing will begin on 07/xx/2022. We want to help you make the most of the renewable energy you generate. Start with successful solar tips in our attached guide”. In less than an hour Baker Electric connected me to the Enphase app and website and I am happily watching my system produce energy. It is fascinating to watch! I HIGHLY recommend Baker Electric to anyone looking to add Solar!

Transfer from Sullivan to Baker

I was looking for another company when Sullivan stopped doing business (and my home battery was in hibernation). I reached out to Baker and over the next 4-6 weeks, they made this happen and took my battery out of hibernation. That may seem like a long time, but they communicated up front that they were very busy helping a number of former Sullivan customers, and they executed step-wise with the necessary documents, etc. I don't have any experience with Baker installing or repairing my system but should I notice that my system isn't performing, I'm confident that I can call on them.

Don't use Baker. They will drop you once they are paid.

Folks, Solar was a strange industry to try and pick the best vendor. Amazed me that consumer reports doesn't even try to rate solar panels not to mention solar installers. I though I did my due diligence well but in the end ended up with a headache trying to get consumption data added to my solar portal and when I contacted Baker support team was informed they didn't know much about my energy provider. Why don't you contact LG your solar panel company or SDG&E. Now don't get me wrong my utility company doesn't make this easy but that's exactly when you need the company you provided thousands of dollars to support you. My end impression is Baker nationally knows very little about the network side of the solution they are selling, doesn't care after they received their last payment (which is due the day they install your last panel and before the SDG&E inspection is preformed. After all of this, did I receive a phone call from anyone who was not involved in the installation? No. They apparently didn't even care after the fact. If you are installing Baker now... tell them will not make your last payment until after they have verified all the proposed functionality including Smart Phone apps and usage data from your utility. A very disappointed customer.

They Don't Care

I signed a contract with Baker Electric in July, and gave them a deposit. Since that time, they have done no work. It has been 4 months. They have sent incorrect permit applications to the city several times. Even after the city contacted them to correct their mistakes, Baker Electric did not correct the permit application until I checked with the city. They don't seem to care to check their work or if the project is moving. I spoke to Brian Gaeta who convinced me that Baker Electric had experience and would complete the project when other companies would keep me waiting. Instead, Baker Electric has done absolutely no work in four months. I'm very disappointed. I should have chosen another company.

This Company is the best !

We had our panels installed on a Monday and had City inspections by Thursday. We had PTO from SDGE that same day! We also required roof repair and the Sequoia team is the best ! Communication with Baker is top notch, we will only recommend them to family and friends.

Baker Solar can become your worst nightmare!

BAKER SOLAR CAN BECOME YOUR WORST NIGHTMARE!! THEY CERTAINLY BECAME MINE IN 2020!! I did my research to a reasonable degree and concluded that Baker Solar sounded like the best choice for solar. They “sounded” that way because the salesman, Donald I., made false and inaccurate statements to us when we were in his presentation. Specifically, he assured us that our new Baker Solar system would be “monitored” 24/7 and even if some leaves covered a portion of 1 panel and it failed to produce properly, their company would immediately notify us and we or they could address the issue. THAT IS A LIE! Baker Solar DOES NOT HAVE EVEN ONE PERSON OR ANY IN-HOUSE SYSTEM THAT WATCHES ANY OF THEIR SYSTEMS. At that time we did not know that, so we signed the contract and Baker designed and installed our $52,000 system. All appeared to be doing well until this past December when we received a final adjusted bill from SDG&E for $3,800! When we called Baker to ask for their help in understanding how this could be, They tried to communicate with our solar system from their office but could not….the system was broken. IN FACT, AS WE ULTIMATELY FOUND OUT, IT HAD BEEN COMPLETELY BROKEN AND COMPLETELY INNOPERATIVE SINCE JULY 2020! 4 MONTHS AND NOT A WORD FROM BAKER SOLAR! So they sent a technician, who found that their 60amp breaker had EXPLODED, CAUGHT FIRE inside our electric panel and had destroyed several other breakers for our house. I have what is left of those breakers….which is not much! WE ARE BLESSED THAT OUR HOUSE DID NOT CATCH FIRE AND BURN BECAUSE OUR ELECTRIC PANEL IS IN THE PANTRY OF OUR HOME….RIGHT IN THE MIDDLE OF EVERYTHING FLAMABLE. The original technician replaced their solar breaker but did not have a clue as to why the explosion and fire took place. I WAS VERY UNCOMFORTABLE WITH THEIR LACK OF AN EXPLANATION AS TO HOW THEIR SYSTEM HAD FAILED SO SPECTUCULARLY. So they sent a second technician. He cleaned the contacts a little but he did not know why the system caught fire and stopped working….maybe a bad breaker he told us. But the third technician never even came to our home…he just looked over the reports of the previous two technicians and declared it was absolutely an oxidized (corroded) bus bar…end of story….close out the complaint….nothing more going on here! Except he forgot to factor in the fact that I spent my entire working career as a master metallurgist and his explanation was totally bogus and untrue. I called him out on it and explained why he was wrong, but he never responded. So I ASKED BAKER SOLAR TO CHANGE THE LOCATION OF THEIR 60 AMP BREAKER TO THE OUTSIDE LOCATION WHERE THE REST OF THEIR SYSTEM IS LOCATED. FOR TWO WEEKS THEY TOLD ME THAT WHAT I WANTED WAS NOT GOING TO HAPPEN AND THEY WERE NOT GOING TO DO IT WITHOUT CHARGING ME! I am no electrician but I had to tell them how it was easily possible to do. Finally they came out and did what I had asked for. It took 1 man 30 minutes to make the correction.

Baker Electric DOES NOT MONITOR YOUR SOLAR

Baker mentions that they have a monitoring of your system through SolarEdge. Baker Electric does not do any monitoring. If your system goes down for 6 months and you do not know it, they will not inform you and will not reimburse you any of the $$$ SDG&E would buy back. I had a 3K electric bill after two years of bills being $140. I had believed they were monitoring my system. They would not do anything about it but paste their contractual agreement.

the savings just keep adding up ;->

Hi. I am very pleased with the solar system that I bought from Baker Electric. These 8 solar panels were installed in 2015. I have not had any problems. My reason for writing a review today is that my electric bill continues to drop. I am delighted with power out put of these panels. H.S. of Ramona, CA.

Solar done right

The whole experience with Baker has been excellent starting with Eric Ramirez my sales representative. I did a lot of reviews on solar companies and panels. Baker had great reviews across the board. Very fair price and walked me through the entire process. Eric didn’t paint any false pictures of how long the process would be. It is a long process but it was completed right when he told me it would be. The installation team was also very professional and did a great job and left the site cleaner than when they arrived. I’m very happy I chose Baker and would highly recommend them and especially Eric Ramirez and his professionalism and no pressure sales technique as well as his complete honesty and transparency of everything solar.

Solar system review

I would like to start by first saying I had almost 10 different solar companies come to our residence for quotes. Baker was by far the most professional and it definitely was the least pushy when it came to selling their product. From start to finish, I was kept in the loop And nothing was a surprise during this process. For several reasons I chose Baker electric and I am extremely happy that my wife and I picked them.

Thank You Baker Solar!

Steve was amazing. Spent a couple hours explaining how the system works. Going over my electrical usage for the year to system size my solar . Baker Electric was courteous, professional, knowledgeable, and installed a high quality system which was competitively priced. The installers were clean and thorough (even had their own porta-potty ). They did not add any expenses and kept their word throughout the process I would recommend them to friends and neighbors. They stayed in touch throughout the entire process.

Outstanding Service!

Every person we dealt with knew their job, was friendly, and helpful. Like others have reported, our monthly electric bill is now only about $10! Thrilled we went solar with Baker Electric!

Should not have waited so long

Our last electric bill was just over $10.00! This system (Using Sun Power panels) has been (as it should be) flawless. We delayed putting in solar primarily because the technology was moving ahead so fast. Well, we finally decided to put it in when out summer and winter electric bills came between $200.00 - $300.00. Yes, it is not installed for free, but the saving are immediate. I got quote from 3 different solar companies and all 3 had the same data to work with. Baker was, by my estimation the most professional and least expensive with the equipment I chose to use. Because the roof was 34 years old I also had them coordinate with the roofer during installation. All went extremely well. The roofer said to have them come on a certain day, I coordinated with Baker. They came and had the installation done, up and running in one day - after they had been on the roof to put in mounting studs. Baker has followed up and I would like to point out, and a shout out for Brian Bastien as our sales rep. I could not recommend him more! And thank you Baker! Terry

A World-Class Company

I spent months researching solar panels, inverters, mounting systems and companies. I chose Baker primarily because they are a local company and Baker offered the products that I preferred. I was quite impressed with the professionalism and knowledge of the Sales Consultant, Brian Bastian and during the sales presentation, I became confident that I would receive the pre and post-sales service that I expect. The entire experience was flawless; from the sales presentation to go-live, every encounter with the team of professionals at Baker was simply outstanding. I encourage you to consider Baker for the highest quality products, sales, service and warranty in the industry. I am extremely happy with my decision to select Baker as my solar energy provider and three (3) of my friends/family (and counting) chose Baker too and they are also highly satisfied. To me, Baker Electric Home Energy is a world-class company!

Baker Elect Solar installation

I've been avoiding putting Solar panels on my roof because I didn't want to deal with the sales people. Last SDGE rate increase came along and I had to deal with it. Baker Electric was recommended by friends. I called Brian our Sales Rep and he was a pleasure to deal with. Straight shooter. The install was painless and the quality of work was outstanding. The guys doing the install were EZ to deal with and very efficient. The price was competitive with other companies. Reputation is everything to me as I've run or owned a business for over 55 years. When SDG&E came out to do final inspection on the power panel etc, the guy was not in a good mood. When he asked who did the install I told him it was Baker Electric. His entire mood brightened and he said, "Thank God, I'll sleep well tonight." That's when I knew I made the right decision in using Baker Electric for my Solar install. I have recommended them to friends and family and they are very pleased with the entire process. Financing was a breeze and I thank Baker Electric for their recommendation of SD Metropolitan Credit Union.

Baker did our residence for solar

Couldn’t be happier w our solar. Baker did the perfect turnkey and with our clay tile roof that many companies shyied away from. Not these pros. Brian was our rep and was awesome. Everything was as promised. No surprises. And on top of it all they were as competitive as the lesser priced firms. -Al b. Former Healthcare CEO

Thankful we got solar!

We have had solar for about two months now and very grateful that we got it. It's allowed us to use our A/C during the heat, with no hesitation. We also bought an electric car, and our now driving around without needing to buy gas. We love having solar. Baker Electric has the best employees and each step was a success. We would recommend them and would use them again if we ever move.

Very Unsatisfied

I contacted Baker Solar Electric In 7/16 and met w/ their Sales Person. We discussed our current and proposed projects at length. We advised him we're immediately installing a new electric heating/cooling system and a electric water heater. The Salesperson told us they had designed a system to meet our current needs and had been over designed to meet our proposed project. He also stated we could add additional panel as some of our projects were projected in a 2-5 year plan. We purchased the system for 28,500.00. Turns out we received our first "true up" bill for $1200.00. We contacted Baker and they say the system is underdesigned by 50%-77% and want us to purchase a second system for over $23,000.00! My neighbor purchased at the same time and is having the same issue. They've told them they must purchase a second system after having the system 1 year. Buyer Beware!

Dynamite Performance

Our Solar introduction, installation and ramp-up went seamless, beyond our wildest expectations. Eric was super knowledgeable and informative and was able to even answer my feeble questions, including my wife's poignant financial inquiries. No questions were left unanswered and we signed on the spot. I continue to pester Eric with my occasional remedial solar mind warps. I had prior dealings with Baker and knew they had a great reputation, a spotless integrity and could be counted on to perform a professional job. Debbie and Angela kept Mary and I up to date on the progress of the project, who, what and where questions were all addressed in a timely manner. They were always helpful and patient with our customer service requests. Ramon and our construction and installation team were beyond compare. From trenching to foundations, to assembly and wiring, to final hook up, energizing and inspections, all of Baker's Team thoroughly impressed the Jones' family in Borrego Springs. Mary and I are convinced, that there are others at Baker that deserve our thanks, to them, a hearty congratulation, on a job well done! Locals continue to ask about our ground mount system and we are more than pleased to reference the extraordinary firm that installed our solar system. Remaining Sincerely, Steve and Mary Jones

Great Experience with Baker

I talked to at least half a dozen solar installer before deciding on Baker. Eric, the sale rep, was knowledgeable, courteous, and responsive. He is a big reason why I decided on Baker. After agreeing to move forward, the team at Baker were professional and dependable. The one hiccup and surprise is the requirement to do a roof underlayment reset in order for the roof penetration warranty to be effected. That increased my cost by another 35%, which I didn't expect and wasn't planning on it.

Pat

It may not have been the cheapest way to go with Baker Electric; however, it will be down the road. Everyone in the origanization was beyond professional. Everything was done timely, even when a septic leach field had to change the installation from a ground mount to roof they did the work, without extra costs. I just loved my sales person Eric who was more informative than any I had interview, 10 at least. The workers who did the intallation were knowledgeble, on time, completed their jobs on time, & were very courteous to us and our property. Not to forgot Debbie from the office, who kept me up to date when & what was happening along to the process from installation to inpections to turning the solar on. Even months afterwards, she has even been there to answer my dumb questions. I am very tight with my money, but I would do it all over again with Baker Electric Solar, thank you for being so professional, & my solar panels are working beautifully. I look at the output the panels are doing several times a week, & I am a happy person. I like sticking it to SD Gas & Electric.

A Terrific Experience

I recently contracted with Baker Electric Solar to install a Solar system for my home. The sales representative, Eric Ramirez, was very professional, consultative and he clearly understood the industry which made the sales process enjoyable. The next step with Baker was installation and the team was also professional and they did exactly what they proposed to do. The installation was completed on time and it was executed with the level of expertise I expected from a reputable company like Baker. I strongly encourage you to reach out to Eric and Baker if you are considering a solar system for your home. John